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JIVE PARTNER GUIDE

Milestone 1: Why Jive?

ContentsA Word from the Executives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Section One: The Why and How of the Jive SolutionWhy Use Jive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Benefits of Hosted VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Your Target Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Why Partner with Jive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Who’s With Me? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Section Two: Jive ValuesSimple . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Reliable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Network Qualification with Jive View. . . . . . . . . . . . . . . . . . . . . . . 12A�ordable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Profitable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Section Three: Making Money with JiveUp Front Potential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Recurring Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17SPIFFs/Promotions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Section Four: Jive Voice Your Phone System in the Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . 21 ResourcesGlossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

A Word from the Executives

John Pope, Chief Executive Officer

Pablo Gargiulo, Chief Revenue Officer

“Whether you’re an authorized agent, master agent, sub agent, or

full-service partner, we’re confident you’ll be thrilled with your

choice to partner with Jive. Jive has a robust product o�ering

designed to meet the needs of your customers. And we have

our own roadmap of enhancements to our product line and

features that’ll make your Partnership with us even more

enriching and profitable in the future.”

“We’re excited about the revenue opportunities YOU have as you

introduce your customers to Jive’s Hosted VoIP and

Unified Communications solutions. We continually look for ways

to increase your profitability, from added product features and

functionality to best-in-class SPIFFs and promotions that add

more money in your pocket!”

Jive University for Partners jive.com/ca | 877-341-33172

The Why & How of the Jive Solution

SECTION ONE


Why Use Jive Hosted VoIP Phone System?Cloud-based phone services make your business more e�cient and easier to

manage. Jive replaces existing phone equipment with a cloud hosted PBX,

which means your desk and smart phones work together and can be managed

from your web browser and a mobile app. Cloud phone systems make it easier

for your customer to contact your teams, turn any location into a workplace and

reduce your current expenses.

All of the features you need to succeed.

Jive Voice o�ers over 80 Hosted VoIP and Unified Communications features to

help your organization communicate better. For one predictable, monthly price

you will enjoy a plethora of features such as:

� Auto-Attendants

� Call Analytics

� Call Queues

� Call Recording

� Desktop Integration

� Conference Bridge

� Custom Greetings

� Find Me/Follow Me

� Music on Hold

� Online PBX Controls

� Ring Groups

� Softphone

� Time-Based Routing

� Unlimited Extensions

� Virtual Fax

� Visual Dial Plan Editor

� Voicemail to Email

and more!


5 Key Benefits to Jive’s Cloud-Based Phone System:

� Doesn’t Require an IT Team

� It’s Portable

� It’s Cost E�ective

� It’s Easy to Scale Up

� Gives Small Companies an Edge

Advantages of Hosted VoIPover Premises-Based: � Lower cost: Hosted VoIP has lower initial equipment, setup, and mainte-

nance costs.

� Easier administration: The PBX and dial plan can be controlled by

individual users. No need to hire admins to control the phone system.

� Richer features: VoIP systems make enterprise-grade features more

available and a�ordable. Hosted systems often carry all-inclusive feature

sets at entry price, where premises-based systems might add extra fees

for desired features.

Jive o�ers its service for one predictable, low, monthly price!


Benefits of Hosted VoIP

Your Target Customer

Who? Why?

Premises-Based PBX Systems:

Phone system on location

Landline Users:

Phone that is connected to the phone

system by wires

Cell Phone-Only Users:

Portable telephone which uses cellular

network

Other VoIP Company Users:

i.e. VoIPLY, Vonage, 8X8, RingCentral

� Doesn’t Require an IT Team.

� Lower initial equipment, setup and maintenance costs.

� No need to hire admins to control the phone system.

� Cheaper, both for setup and ongoing.

� Feature-rich, with ongoing enhancements to service.

� Easy to set up and configure, either by computer or smartphone app.

� Use your desk phone, mobile phone, or computer to make and receive calls.

� Features designed specifically for business.

� Call Quality - VoIP call quality is typically clearer and much more reliable

than your average smartphone.

� Costs - VoIP phones and hosted VoIP solutions, are frequently a typical cell

phone plan.

� Service availability

� Pricing

� Types of Service

� Support

� Features

� Network

� Integrations


Why Partner with Jive?

� Powerful Online Tools

� Turnkey Marketing Resources

� Sales Engineering Assistance

� 30 Regional Channel Managers -

US, Canada, Latin America

� Proven Vertical Specialist in Government,

Non-Profit and Distributed Retail

� At-Cost Equipment

� 50% o� In-House Service

� Free Demo PBXs

� Monthly Updates with CHANletters


Who’s With Me?

You’re in the driver’s seat . . . but you’re never alone when you partner with

Jive. You’ll also have a team to help you navigate your deals with:

Channel Managers - “Partners love having one person to go to for everything,

and we are that person. We will be your main contact for anything to do with

selling Jive successfully. This includes training, product questions, quoting, and

getting you set up with all the tools you need to be independent and e�ective.”

Sales Engineers - “Our US-based systems engineers will be ready to help

customers with di�cult problems, such as network-related concerns or

non-standard hardware or software issues. And remember, this is at NO COST

to you or your customers!”

Project Managers - “Once you close a deal, we become the go-to team for

implementation. We make sure that everything is taken care of from payment of

phones to making their first real call. We oversee your customer’s equipment

arrival, the setup and training on their new Jive portal, and the transferring of

their numbers - all while managing any of the speed bumps they may

experience along the way.”


Jive Values

SECTION TWO

� Simple

� Reliable

� A�ordable

� Profitable


Simple

� Intuitive User Interface

� Unlimited Support

� All-Inclusive Pricing

� Flexible Connectivity

� APIs and Integrations

• Salesforce

• Curve Dental

• Google Chrome Extension

• Redtail

• Zoho

• More on the Way!

With intuitive user interfaces and unlimited support, you and your customers

don’t need a tech degree to manage your phone system. All moves, adds,

and changes can be made from our online portal, with intuitive

drag-and-drop controls that allow administrators to control all aspects of

their system with a few clicks of a mouse. And don’t worry about the end

user experience... the system is easy for end users, which makes the

admin’s job a breeze.


ReliableJive offers great reliability and redundancy with eleven data centers; seven

strategically placed throughout North America and four located internationally.


Network Qualification with Jive View™

Nothing is worse than sealing the deal with a new customer only to find out that

the customer’s network isn’t capable of supporting the amount of calls they

need. No worries! Jive tests your customers’ network quality and readiness with

our handy tool — Jive View™. The tool measures LAN and WAN network tra�c

while simulating calls to Jive’s datacenters.

Jive View™

� Measures LAN/WAN Network Tra�c

� Simulates Calls to Jive’s Data Centers

Jive Sales Engineers

� Network Qualification

� Solution Design Assistance


A�ordableJive is committed to providing a�ordable hosted solutions to your customers.

Lower Total Cost of Ownership

No License, Upgrade, or Maintenance Fees


ProfitableIt’s important to us that you enjoy a profitable relationship with Jive. The first

thing you can look forward to is residual income for the life of the customer.

We also want to ensure that you can earn money on the front end by having

the ability to charge setup and installation fees. The best thing about those

setup and install fees—They’re passed onto you 100 percent. The terms of

those charges are decided by you.

� Standard Setup/Install• Partner Defined

� 100% Passed-Through to Agent• Discountable by Agent

� Required Setup/Install Fees = $0.00


Making Moneywith Jive

SECTION THREE


Upfront Potential

Value-Added Services

� Add Per-Seat and Per-Site Installation Fees

� 100% Margin

• Up to $1000 per site

• Up to $100 per user seat

100% Passthrough of Equipment Markup

� O�ered at a “Partner Cost”

• Provisioning and Standard Shipping Included in Cost

• Can Markup up to the Items’ MSRP

• Di�erence Charged is Paid to Partner

Example: Cisco 7811 phone

MSRP $195 Partner Cost $61

Partner Paid up to $134 per phone

Both the installation fees and the equipment markup are a great way for you to

earn money on the account before the monthly seat fees are paid and you

begin earning your residual income.


Recurring Revenues

Evergreen Jive Residuals

� Monthly Commission

� On Every Jive Seat Sold

� For as Long as your Customer Stays with Jive

Full Commission on Customer Add-onsThat’s right, you can earn residuals from the monthly seat count for as long as

the customer is with Jive. That means that each deal you close will add to the

total number of seats you are getting paid on each and every month! You will

also receive residuals on any add-ons your customer has—once again—for

the lifetime of that customer!


SPIFFs and PromotionsQuarterly SPIFFS

Jive generally runs long-term SPIFFs on a quarterly basis. Partners have the

opportunity to earn additional upfront and residual income in addition to their

regular upfront and residual commissions.

Promotions

Jive will also occasionally run short-term promotions—generally in length of

one month or less. The short-term promotions vary, but they are yet another

way Jive puts more money in your pocket.


ExampleJohn is looking at a VOIP solution. He needs:

� 10 Seats

� To purchase 10 Cisco 7811 phones

� There is also a quarterly SPIFF

What is your maximum up-front earning potential?


Example of Potential "Up-front" Payouts 10 Phone deal

• Setup: Up to $1000 per PBX $1,000

• Install: Up to $100 per device $1,000

• Spi� Program: Up to 3x MRR (by term) $718.50 (3x)

o $23.95 per seat (standard pricing)

o $239.50 (1x) to $1,197.50 (5x) (Amplify SPIFF)

• Phones: Cisco 7811

o Partner Cost - $61.00

o MSRP - $195.00

o Di�erence of $134 each $1,340

Total "Upfront" Earning Potential: $4,058.50

Jive Voice

SECTION FOUR


Your Phone System in the CloudJive Voice is a cloud-based PBX phone system that combines traditional PBX

hardware and service into a single hosted solution. It o�ers all of the

advanced features of an enterprise PBX system with over 80 Hosted VoIP

features. Combine your communication hardware and phone service in the

cloud.


CUSTOM SCHEDULESCustom schedules come standard with Jive Voice, allowing users to configure time-based call routing for open/closed business hours, holidays, and special events.

VISUAL DIAL PLAN EDITORMake real-time changes and map out call flows with wait times, auto attendants, voicemail boxes, sound clips, and schedules with Jive’s visual Dial Plan Editor.

DETAILED CALL ANALYTICSCreate opportunities for more e�cient use of resources, better training, and proper scheduling with Jive’s customizable analytics and call reports.

FEATURES


JIVE MOBILE

Jive’s softphone application lets you talk, text, or chat on your

mobile device using your business number.

JIVE DESKTOP

Easily access your corporate directory, monitor contacts’ availability,

and reach out to them via voice or chat.

JIVE WEB

Place web-based calls, check contacts’ availability, and send text

messages using your web browser.

JIVE CLOUD

Our service delivery platform runs through datacenters worldwide.

JIVE SECURE™

Enjoy encrypted calling throughout Jive’s platform, including on all

extensions, Jive Web, and Jive Mobile.

Resources

SECTION FIVE


GlossaryCHANletter

Cloud Communications,

AKA VoIP

Cloud PBX,

AKA Hosted VoIP

Data Center

Every month, our CHANletter series delivers Channel

news and promotions that help you drive more

revenue and keep your customers engaged.

CHANletters also keep you, our valued partners, up to

date with the most exciting new products and updates

from the world of Jive and our industry as a whole.

A service where the voice and data communication

equipment is hosted by a third party at a remote

location and accessed through an Internet

connection. This usually reduces cost and places the

burden of maintenance on the service provider

instead of the customer.

A cloud PBX is a telephony solution completely

managed, stored, and maintained over the Internet

through cloud computing technology, rather than

through hardware owned and maintained by the

end-user at the user’s location.

A remote facility that houses your company’s

dedicated servers and data storages. Data centers

provide a home for your critical systems and

processes, often processing and disseminating data

and telecommunication services across multiple

locations. Reliability and security are a priority for

datacenter clients, requiring these facilities to install

backup power supplies, data connection

redundancies, environmental controls, and other

security measures.


Jive’s signature Dial Plan Editor is the only tool in the

industry that lets you map out your call flows visually

using a drag-and-drop canvas. Plan out exactly

where incoming calls will go with elements like wait

times, auto-attendants, voicemail boxes, sound clips,

http notify nodes, ring groups, modify caller ID

nodes, and more. Make changes in real time to your

dial plans for as many lines as you’d like with

endless configuration possibilities. Additionally,

di�erent call patterns can be set to accommodate

variable work hours, after hours, or holiday hours.

Local Area Network. A group of computers or

devices connected to each other in a small area like

an o�ce, a building, or a campus. This shared

high-speed network allows the sharing of resources

and data, including telephone services, files, print-

ers, scanners, and other applications. A LAN is

di�erent from a Wide Area Network (WAN), which

isn’t bound by a geographic area and is made up of

several connected LANs.

Multi-Protocol Label Switching. A protocol that

simplifies and speeds up the transmission of data

packets, directing them from one network node to

the next. MPLS is the standard carrier mechanism for

telecommunications networks.

Dial Plan

LAN

MPLS

Glossary


On Premises vs. Cloud

PBX

SPIFF

Refers to where the hardware controlling your

VoIP service is housed and who is responsible

for managing and maintaining it. With an

on-premises solution, you are responsible for

the hardware and the service costs. Hardware is

literally housed on your premises, in your o�ce.

In a hosted environment, your service provider

is responsible for all the operating costs and you

simply pay for the service you use. The

hardware that supports cloud services is usually

housed in datacenters and delivered via the

cloud.

Private Branch Exchange. A private telephone

network used by companies to connect their

internal o�ce lines to the Public Switched

Telephone Network (PSTN).

SPIFF or SPIF or SPIV refers to a manufacturer or

employer paying a small, immediate bonus for a

sale or even a demo to a salesperson.

Unified Communications as a Service. Unified

Communications delivered through a cloud-based

model. Companies using a UCaaS service rely on a

third-party provider to deliver tools like voice, video,

chat, fax, and email over an IP network.

A suite of integrated business communications

services. These services can be o�ered through an

integrated platform or as several products with a

similar user interface. Unified Communications

include a wide range of real-time and non-real-time

applications like voice, chat, text/SMS, presence

monitoring, video and web conferencing, email, and

fax.

UCaaS

Unified

Communications

Copyright © 2018 Jive Communications. All rights reserved.

Contact information

CHANNEL MANAGERNeed help finding your designated Channel Manager?

Check out the map and contact information here.

PARTNER SUCCESSFor additional support on an order you’ve placed, please

contact Jive’s partner support team at:

877-341-3317

CUSTOMER SUPPORTFor technical issues or questions about your Jive PBX, please

contact Jive’s customer support team at:

877-548-3003

Or submit a ticket here.

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