3 or more lack of customer information 2–3 months the k3...
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The K3 Case Files
The K3 Case Files
Biggest challenge faced in delivering great customer service?
Survey said: Managing customer expectations
Biggest delivery challenge
Average number of interactions needed in order to resolve a typical customer service issue?Survey said: 3 or more
Interactions to resolve issues
Major obstacle that prevents first-time resolution?Survey said: Lack of customer information
Major resolution obstacle
Time it takes to train a customer service agent?Survey said: 2–3 months
Agent training time
Most popular communication channel used by your customers?Survey said: Email
Customer communication channels
Free InvestigationClose your case file with a customer service
solution from K3 and Microsoft.
Get in touch for a free investigation.
0800 0832 382 www.k3crm.com/contact/
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K3 Case Files ebook
launch: February 2017
Thank you for participating in K3’s ‘BIG CUSTOMER SERVICE SURVEY’. Based on the
final results, we have produced this infographic to share with you some of our findings.