Changing your ERP (finance sales, marketing, supply chain…)?

Your project involves a large number of stakeholders and/or employees?

IS TRACK&CHANGE FOR YOU?

Are you merging several Business Units, departments or companies?

On many functional domains?

in many countries?

You answered YES to at least 2 questions, Track & Change i s meant for you

Your project will change several practices and habits in your company?

Gossip and hearsay abat your project before its launch?

Do you expect pitfalls, barriers or stalling for time when deploying the project?

70% of transformation projects do not reach their

objectives

…In 39% of the cases by lack of buy-in by users

Sources: Thomson Reuters, McKinsey “70% of Transformation Programs Fail - Make Your Program Succeed With Proven Strategies to Generate Momentum and Sustain Long Term Change.”Icon credit: miss by Dan Hetteix from the Noun Project

IS TRACK&CHANGE CRUCIAL?

WHAT IS TRACK&CHANGE ?

• The use of market research methodologies applied to the understanding of internal resistance to change

• Statistics & Datamin ing savoir-faire applied to projects components usually addressed via qualitative data

• The design and fast deployment of s imple questionnaires amongst al l the stakeholders potentially impacted by the project

TRACK&CHANGE : WHAT TO DO AND WHEN?

• Confirmation of transformation project scope

• Choice of options and vision

• Planning of transformation steps• Action plan and communication

• Sequential or simultaneous deployment on the full scope

• Change management

1. Preliminary design 2. Preparation & Launch 3. Deployment

Upstream wave Downstream waves

To anticipate and to prepare

To communicate and to ease deployment

Transformation project

TRANSVERSAL DYNAMIC KPI’S

Involvement of :• All stakeholders• In any country•Working in any department

• Resistance Index• Pareto of barriers & pitfalls …

Scalable and upgradable:• at each project step•based on team maturity

HOW DOES IT WORK?

Evolving questionnaire to manage

Icon credit: miss by Ann Fandrey & Margot Nadot from the Noun Project

WHY TRACK&CHANGE IS DIFFERENT?

Class ic approach

Picking of a «representative» sample of stakeholders

Selective deployment (barriers and issues management)Trade-off on risks and stakes

Intensive deployment(based on general hypothesis)

Trade-off on communication intensity

Al l stakeholders impacted by the transformation

TRACK & CHANGE : 3 BENEFITS

A tool to measure the resistance of team to change in order to create and build buy-in of all and any stakeholder…

Identification of risks and stakes in a project and preemption of all blockages at each key step to secure and speed the deployment

Fact-based understanding of where Change Management is crucial in terms of timing, teams and people, media in order to maximize the Return on Investment

1

2

3

TRACK & CHANGE IN SHORT…

BUDGET OPTIMIZATION Limited investment to precisely target your change management efforts where needed

«ON DEMAND» Specific KPI’s for your project, waves of tests based on your project planning

SCALABILITYSolution fully scalable in terms of size, geographies, functions…

UNBIASED RESULTSAnalyses conducted independently from any private agenda or specific objective

Phi l ippe Greco

00 33 6 62 18 70 46

pgreco@concomitance.comfr.linkedin.com/in/philippegreco/

Get in touch for

More information,Answers to your questionsAny transformation project