2013 annual report - amovita international€¦ · amovita consulting 2013 annual report page 4 of...

Amovita Consulting 2013 Annual Report of 14

2013 Annual Report

Amovita Consulting

PO Box 5894, Manly QLD 4179

1800 YES AMOVITA (1800 937 266)

[email protected]

www.amovita.com.au


Table of Contents Our Partners ................................................................................................................................................................................................... 3

Our Vision ........................................................................................................................................................................................................ 4

Our Mission ..................................................................................................................................................................................................... 4

Our Values ...................................................................................................................................................................................................... 4

Key Strategic Priorities ................................................................................................................................................................................. 4

Executive Director Report ............................................................................................................................................................................. 5

About Amovita ............................................................................................................................................................................................... 6

Our Programs & Services .............................................................................................................................................................................. 7

Webinar Series: ......................................................................................................................................................................................... 7

Professional Training Suite ...................................................................................................................................................................... 7

Our Achievements ......................................................................................................................................................................................... 8

2013 Australian Business Award for Service Excellence ......................................................................................................................... 9

Change Management Advocacy Program (CMAP) ................................................................................................................................... 10

Workcover Queensland & Amovita ........................................................................................................................................................... 10

Blue Ocean Strategy Australia Affiliate ................................................................................................................................................... 11

UTAS Training Project ................................................................................................................................................................................. 11

Student Placement Program ..................................................................................................................................................................... 12

Products and Resources ............................................................................................................................................................................ 13

Our Culture & Leadership .......................................................................................................................................................................... 13

Quality Assurance....................................................................................................................................................................................... 13

Innovation & Excellence ............................................................................................................................................................................. 14

Amovita is derived from

the Latin words “Amare”

and “Vita”

Amare is Latin for Love;

Vita is Latin for Life


Our Partners


Our Vision

Our Vision is to inspire people and business excellence.

Our Mission

Our Mission is to work in a partnership approach with organisations, businesses, government and non

government to create and maintain a workplace that incorporates high performance principles. We are

committed to providing products and services that ensure organisational and business environments value

and appreciate staff to ensure effective outcomes.

Our Values

Professionalism

High Performance

Integrity & Credibility

Culturally Respectful

Key Strategic Priorities

1. Market Positioning

Amovita positions itself in the market to maintain continued growth and sustainability as a leading

provider of management and human resource consulting, mediation and training consulting services.

2. Research & Development

Conduct and participate in research and service/product development. Publish on best practice as a

leader in the business and organisational environment.

3. Governance & Administration

Our administrative and governance frameworks provide a robust structure in which to govern and

administer our products, services and programs.

4. Products, Services & Programs

We continue to provide service excellence, quality products, services and programs for our clients

and customers.


Executive Director Report

Amovita Consulting has established a reputation

that is synonymous with service excellence and

innovation within Australian and international

markets.

In 2012, we committed to you that we would

transform the Amovita brand whilst maintaining

our high level of commitment and quality to our

clients and customers. As part of this

transformation, we streamlined our business to

operate within 3 key Business Divisions.

These changes provided us with an agile

organisation that delivers clarity around our

products, services and programs. Keeping service

excellence as part of our core business principles,

we continue to grow and change to make the

necessary changes as the business world

continues to surge towards a technical and digital

space.

At the beginning of 2013 we made a promise to

our rural, regional and international clients that

we would connect with them and deliver services

face to face. Throughout the year, we are proud

to have delivered services in every state and

territory in Australia and internationally in the UK,

Hong Kong and Italy.

We have changed the way that we engage with

our clients and customers. We deliver services

and programs via technology mediums including

skype, webinars and through online training

platforms.

These flexible service delivery modes have

ensured that we are meeting the individual needs

of our clients and connecting with more

customers. We have improved our administration

systems through centralisation and partnerships

and the implementation of new software has

enabled us to increase client contact hours.

During the year we have celebrated many

achievements, which includes a significant

partnership with the University of Tasmania;

becoming an affiliate of Blue Ocean Strategy

Australia; partner with Neurocapability to deliver

the Diploma of Neuroscience Leadership; we

supported over 8,000 individuals in our Change

Management Advocacy Program and we were the

recipient of the Australian Business Award for

Service Excellence for the third consecutive year.

Through a period of exciting change and

consolidation, Amovita Consulting continues to

grow and diversify, whilst maintaining our core

business values. These changes have positioned us

to grow our already impressive results for clients

and provides us the opportunity to continue to

implement our strategy with greater confidence,

determination and drive.

Finally, I would like to acknowledge and thank our

valuable clients and customers for your continued

support of Amovita and allowing our team to

work alongside your business and staff to support

your transformation, growth and innovation.

Tracey Harris Executive Director


About Amovita

Amovita Consulting is a leading management and human resources consultancy, mediation and training

business that provides a range of services and programs aimed at supporting businesses, organisations and

companies to develop and maintain high performance outcomes in the workplace. Known for our unique

business approach incorporating a Blue Ocean ‘philosophy’, we provide services and products based on high

performance principles.

Our client portfolio spans Corporate, Government, Non-Government and business sectors. Testament to

client service excellence, Amovita has been recognised as an Australian Leader in Business, consecutively

winning the 2013, 2012 and 2011 Australian Business Award for Service Excellence.

Amovita’s vision to move into uncontested market space provided a creative response in the market place.

We quickly found that having a team of consultants with a background and expertise in business and human

services has allowed our boutique consulting business to thrive in Australia and internationally.

Our focus is our clients and customers. Our success is because of their belief in our high quality services. We

pride our business on a partnership model, providing our clients with a range of business and organisational

solutions through one organisational vision.

Through our strategic partnership model, we provide a one-stop shop –

resulting in many of our clients requesting services and programs across

all our consulting divisions. Our services are flexible and mobile. We

travel to our clients, increasing productivity and efficiency dividends.

We have the ability to respond creatively to the needs and requests of

clients in a short timeframe and match the appropriate professional and

service with our client needs.

Our Consultants are the best in their field of expertise. They are proven leaders and are selected as part of

our dynamic team for their commitment to ongoing professional development, research, working from an

evidence base and hold a high performance mindset. Our team also present at conferences in recognition of

the work they engage in to contribute to the research base.

We offer a 24/7/365

service, with a

dedicated 1800 national

toll free phone number


Our Programs & Services

Our approach is refreshingly different. We understand that every business and company is unique, requiring

a unique approach. What our many years of experience have taught us is that the key to a successful

business lies in its systems, business and mindset acumen, our staff and strategic alliances.

That is why we have chosen an integrated business and service approach through our 3 Business Divisions

that includes executive and management consulting, people management and training. Above all, we’re here

to inspire you.

Based in South East Queensland, we work with clients both here, interstate and internationally, providing a

unique range of services that has earned us a reputation as one of the best in our field.

Our three service divisions are:

1. Business Consulting

2. People Management

3. Inspire: Training and Professional Development

1. Business Consulting Division

Strategic Canvassing (Blue Ocean Strategy)

Corporate and Executive Coaching

Organisational Design (Restructure and Alignment)

Professional Supervision & Coaching

Stakeholder, Staff and Customer Survey’s

2. People Management Division

Family and Employee Assistance Support Programs

Workplace Dispute Resolution (Mediation)

Performance Consulting and Coaching

Performance Appraisal Development and Facilitation

Outplacement Support

Mobilisation Programs

3. Inspire Training and Professional Development Division

Webinar Series:

1. ESP: Excellence in Supervisory Practice, Series of 10 Webinars

2. Professional Practice, Series of 5 Webinars

3. Blue Ocean Strategy, Series of 10 Webinars

Professional Training Suite

1. Leading for a Competitive Edge – Neuroscience and Leadership

2. TACT – The Accidental Counsellor Training, 1 Day

3. TACT – The Accidental Counsellor Training, 2 Day

4. YES! Minister – Communicating Strategically with Government and Key Stakeholders

5. Resolving Conflict and Mediating Outcomes: The Black Ops of Disputes

6. Motivational Interviewing with Ken McMasters


7. Blue Oceaning Your Business Strategy

8. De-Risking Your Business and Creating New Market Space

9. Field Practicums – Setting Up and Integrated Learning Framework

10. Best Practice in Case Management and Motivational Interviewing – Rebranding Case

Management

11. Neuroscience and Self Care – A Recipe for Resilience

12. Winning the Perfect Role – All You Need to Know about

Interviews and Resume’s, 4 hours

13. Winning the Perfect Role – All You Need to Know about

Interviews and Resume’s, 1 day

14. Everything Conferences – Conference Abstracts, Research and

Presenting at Conferences

Supervision Suite

1. Supervising Students on Placement – Simplifying the Student Experience

2. Becoming a New Supervisor – Negotiating the Supervision Frontier

3. Professional Supervision for Supervisees – Investing in Your Own Practice

4. ESP: Excellence in Supervisory Practice – Supervision for High Performance, Intermediate 1 Day



7. Advanced Supervisory Practice – Maintaining Quality in Supervision

8. Invigorating Your Professional Supervisory Practice – When Things Go Stale

9. The Supervision Academy – Leadership in Supervisory Practice

10. Becoming a Certified Supervisor – Benchmarking and Evaluating Your Supervisory Practice

11. Integrating the PASE Model of Supervision

Our Achievements

Establishment of the free Change Management Advocacy Program (CMAP)

Recipient of the 2013 Australian Business Award for Service Excellence

Selected as a preferred supplier for Workcover

Affiliate of Blue Ocean Strategy Australia and Neurocapability

Rollout of state wide specialist training in partnership with the University of Tasmania

We have provided 51,840 hours of service delivery to our client portfolio

We have delivered services and programs in every state and territory in Australia; England, Hong

Kong and Italy.

Our PASE Model of High

Performance, created by

Executive Director

Tracey Harris, featured in

several national and

international conferences

during 2013


2013 Australian Business Award for Service Excellence

Amovita Consulting was once again honoured in the prestigious Service Excellence category of The

Australian Business Awards 2013. Executive Director of Amovita Consulting, Tracey Harris said, “this award

demonstrates important recognition of the company’s continued exemplary commitment to providing

superior service excellence to our clients and customers.

For the third consecutive year we have had the privilege of being awarded with the

Australian Business Award for Service Excellence. This award is testament to the

services and products we provide to ensure our clients and customers can

achieve business and people excellence’.”

Now it its eighth year, The Australian Business Awards is a highly regarded

national program with an established set of business and product award categories

assessing the core values of business excellence, product excellence, sustainability

and responsibility.

The program engages with leading corporate, government and non-government organisations across key

industry segments, including financial, manufacturing, professional services, energy, telecommunications,

construction, transport, healthcare, education, food services and retail. Winners of the program are publicly

honoured for their industry-leading initiatives and products.

Since being established in 2008, Amovita’s commitment to service excellence has been the key in

transforming services to include their three key Business Divisions. This evolution has placed Amovita

Consulting in a niche position that assisted them to grow and change to meet the needs of clients and

customers.

During the last 12 months, Amovita Consulting has increased all Divisions by 15% in Business Consulting, 24%

in People Management and 31% in Training and Professional Development.

Ms Tara Johnston, Program Director, The Australian Business Awards says, ‘Amovita Consulting is a worthy

recipient and has demonstrated a commitment to excellence that stands out amongst a dynamic field of

Australia’s elite.

The Australian Business Awards recognise our most innovative organisations, their outstanding

achievements and contribution to the Australian economy. The awards raise the bar across all aspects of

quality management and provide organisations with ways to review their business and product performance

as well as identify their core strengths, Ms Johnston adds.

An Australian Business Award solidifies Amovita Consulting’s place as a leader alongside our best in business.

As well as achieving outstanding outcomes, the honourees have enhanced the reputation of their

professions and have demonstrated their best endeavours across business, industry and the community.

Australia’s modernised economy is providing a stable platform for a wide spectrum of sectors to increase

their competitiveness through concerted ICT development, manufacturing innovation, a dynamic services

sector, a growing knowledge economy and a world class primary sector.”

The Australian Business Awards 2013 saw one hundred winners (ABA100) announced across twenty business

and product award categories. The business entries were assessed using key criteria covering planning,

research and development, execution and implementation, impact and outcomes, performance

management and industry contributions.


Change Management Advocacy Program (CMAP)

During the instrumental changes both across government and non-government sectors during late 2012,

many professionals and employees were affected by redundancy and job losses.

In support of those staff who had been affected by these

changes, Amovita Consulting implemented a free Change

Management Advocacy Program (CMAP) in early 2013.

CMAP was specifically developed to assist employees

transitioning from public sector employment to new employment

opportunities/training/study to minimise the stressors and

challenges that come with the current competitive job market.

Since December 2012 this very popular service was delivered

throughout South East Queensland and as part of the program, we

provided presentation and support to over 8,000 employees and over

600 employees received one on one services or attended our group

programs.

This program was an initiative of Amovita Consulting and no fee for service was received by any employer or

employees that accessed this service. This is just one of the many ways that Amovita enjoys giving back to

our community.

Workcover Queensland & Amovita

During 2013, Amovita introduced our new WCASP - our WorkCover Amovita Support Program. Offering a

range of specialist support services and programs we are now a registered provider of services for

WorkCover Queensland.

WorkCover Queensland provides insurance coverage for Queensland employers, assisting workers with their

work-related injuries supporting them to return to work. Returning to work is an important part of

recovering from a work-related injury.

The Amovita team has highly skilled and positive professionals that provide a range of specialist services and

programs to support staff as part of our WorkCover Amovita Support Program.

Our suite of services and programs include:

Pre liability stress assessments

Return to work assessments

Pre-employment screening and assessment

Neuro-pscyhological assessments

Behavioural assessments

Developmental assessments

Full range of employee assistance counselling

Psychological First Aid - Trauma Response

Disaster Response Services

Pain management and support services


Blue Ocean Strategy Australia Affiliate

In early 2013 we were delighted to formally affiliate with Blue Ocean Strategy Australia and Andrew Nelson.

BOSA are the exclusive representatives of the trademarks for Blue Ocean Strategy in Australia and these

trademarks cover goods and services in business management, professional business consultancy, business

research, business organisation consultancy, academies, workshops, symposiums, publication of books and

texts and electronic publications.

As a Blue Ocean Strategy Australia Affiliate, we are fully trained in the Blue Ocean Strategy and bring

additional industry and vocation expertise to the Blue Ocean Program.

Blue Ocean Strategy has literally changed the way companies do business. It has turned the way we think of

competition on its head. It will challenge everything you thought you knew about strategy.

Red Ocean Companies try to outperform their rivals to grab a greater share of existing

demand. As the market space gets crowded, prospects for profits and growth reduce.

Products become commodities and cut throat competition turns the ocean bloody red.

Blue Ocean Companies, in contrast, are defined by untapped market space, demand

creation, and the opportunity for highly profitable growth. Most are created from within

red oceans by expanding industry boundaries. In blue oceans, competition is irrelevant.

Yes, imitators arise, but experience shows there is a wide window of opportunity to stay

ahead of imitators.

What consistently separates winners from losers in creating blue oceans is their approach to strategy.

Creators of blue oceans do not use the competition as their benchmark, but follow a different strategic logic

that we call value innovation. Instead of focusing on beating the competition, make them irrelevant by

simultaneously creating a leap in value for buyers and your company, thereby opening up new and

uncontested market space.

Throughout the world Blue Ocean Strategy is now recognised as best practice in strategic planning and

change management. It is the only strategic planning method to appear in Harvard Business Reviews: Ten

Must Reads on Strategy; and Ten Must Reads on Change.

UTAS Training Project

Throughout 2013 the University of Tasmania and

Amovita Consulting formed a partnership to deliver

specialist and targeted Professional Supervision

training across the state to over 200 individuals in

over 150 agencies and organisations.

This project saw several of the Amovita team travel

throughout Tasmania, meeting with a range of

organisations and maintaining partnerships and

collaborations with other agencies in government, non-government, not for profit and private organisations.

Specifically tailored to meet the diverse needs of all allied Health and clinical professions, this partnership

approach saw several university faculties come together with Amovita to present the Professional


Supervision: Providing an Integrated Learning Environment 2 day training presentation; and the Professional

Supervision: Turning Insight into Leadership Impact 2 day training presentation.

This diverse group of professionals from medicine, dentistry, nursing, teaching, social work, psychology,

orthopaedics, dietetics, nutrition and counselling were introduced to Amovita's integrated PASE Model of

Supervision and were specifically guided and coached to apply the model in their own workplaces as best

practice in supervision.

We would also like to congratulate and thank Tracey Turner, Allison Reader, Mara Schnieders and Sandy

Taylor on their dedication to this project and what a great result for the large number of professionals that

attended.

Student Placement Program

This year Amovita was privileged to have a Masters Student from Griffith University commence her student

placement with the team. Claire Walsh undertook her field placement with us and was involved in our full

range of services and programs engaging in an integrated learning experience.

A pinnacle of Claire’s placements was the presentation of 2 papers at the

Association for Social Work and Welfare Education (AASWWE) conference

in Perth in October.

The papers included the development of an Integrated Framework for field

practicums for both students and interns and developing quality curriculum

for professional practice & clinical supervision and coaching for high

performance.

Congratulations to Claire on her quality presentation and since her time in Perth

Amovita has been contacted by a number of organisations and universities to

engage further discussion and planning in these two areas.

2013 Growth Facts

Our client portfolio grew by 57%

Our Business Consulting Division increased its

market share by 21%; followed by a 29% increase in

our People Management Division and a 58% increase

in our Inspire Training Division


Products and Resources

Complementing our diverse range of programs and services, we continue to

develop a range of products and resources to support individuals and

organisations. Amovita can offer your workplace:

Gift Card Series

Educational DVD’s

Books and eBooks

Professional Services

Training Manuals and Frameworks

Resources

Our Culture & Leadership

Amovita has excelled in our service delivery principles through our high performance framework. We have a

culture that ensures all our consultants and operational support team are high performance thinkers,

entrepreneurial in nature and are not risk adverse.

Our positive mindset is focused on our client providing innovate workplace solutions and support to meet

their needs. We find a way to make the impossible, possible and our clients are the reason Amovita

continues to grow and excel.

We are aware of our language framework and engage language that reflects high performance thinking

filtering through our services, programs and conversations. This is also reflected across our promotional and

marketing domains, website and social media.

High performance principles play an important part in our recruitment and retention framework ensuring we

strive to build our team in this way as well. We lead by example and through being a positive example.

Quality Assurance

Our continuous improvement program includes a Blue Ocean philosophy. Considering our expertise,

knowledge and skills Amovita engages in continuous improvement as part of our core business thinking and

strategy.

Given the qualifications and background of our Consultants, we engage best practice principles and

outcomes. This includes ensuring we are across the latest research, participate in research in our respective

areas of expertise and presenting our work at local, national and international conferences.

Amovita has a number of key quality measures in place across all of our services to ensure high performance

outcomes and quality service measures.


Innovation & Excellence

Amovita Consulting has as testament to continuous improvement and commitment to innovation in how we

deliver services and products has been awarded a number of key business awards. Awarded with the 2013,

2012 and 2011 Australian Business award for service excellence, we hold dear the value of our clients and

excellence in the services we provide.

We have developed an innovative coaching and mentoring model and all framework systems and documents

of which has been widely acclaimed by the Queensland and Tasmanian Government in various Departments.

We have also presented this model at a state and international level and are currently researching in this

area.

Amovita is also in the process of creating further innovation through the introduction of neuroscience

principles across all our services and products as a way of reducing stressors, burn out and maintaining

healthy workplaces. Through a neuroscience approach workplaces will maintain high productivity, profit and

reduce turnover and loss profits.

2013 annual report - amovita international€¦ · amovita consulting 2013 annual report page 4 of...

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