CMCFebruary 17, 2011

2011 Snow Event

Event IssuesGuidance to departments about cancelling clinicsSleeping arrangements for faculty and staff who stay the

nightBetter coordination with:

BJWC – Medical Office Buildings entry and ancillary availabilityBJH

Ancillaries - communication and availability Clinics – coordination regarding closures WUSM Clinics – sending home BJH employees

SLCH – communication and availabilityTOP DOCS, BJH Concierge, and BJH Guest Relations – Wanted

information about clinic closures and where patients should call if offices were closed.

Feedback from CACStaff confusion

E-mail that Danforth campus was closingWUSM e-mail saying it was up employee about whether or

not to come to workClinic closures

Decision to send staff home should be coordinated with clinic (had some clinics who still had patients when staff were told they could go home)

Earlier guidance about whether or not clinics will be closing so staff are available to call patients

Shouldn’t leave decision up to individual physiciansSafety of staff and patients needs to be considered. Had staff

risking safety and then had patients no-show or cancel at the last minute

Next StepsBJH

John Ursch and Kelley Mullen met with Jerry Glotzer and other representative from BJH on Monday, Feb 14

Use of WUSM staff at BJH, if neededCoordination with Incident Command Center and providing

sleeping arrangements for faculty and staffBJWC

Communication and availability of Ancillary support, i.e., Lab, CT, MRI, and Radiation Oncology

Communication process for clinic closuresSLCH

Communication and availability of Ancillary supportCommunication process for clinic closures

Next StepsWUSM

Focus groups to follow up on Management Council discussion (looking for a combination of 8 people including WUMC, West County and West Campus Business Managers and Managers/Supervisors)

Charge of groups to develop a summary around:Communication and emergency planningDecisions regarding opening/closingHow decisions should be made regarding whether employees go

home or come to workPay and time issues once a decision about employees is made