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SunGard Availability Services – Corporate Overview
To learn more about SunGard Availability Services, please visit www.sungardas.com.
© 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 2
SunGard History
Leveraged Buyout of SDS
Second largest leveraged buy out
Transaction valued at $11.4 billion led by Silver Lake
Successful integration of leading Business Continuity Management software tool into Availability Services portfolio
VeriCenter Acquisition
SunGard Data Systems listed on NASDAQ as SNDT
SunGard Data Systems (SDS) formed
SunGard is formed through the leveraged buy-out of a division of Sun Oil Company
1986
IPO
Inflow Acquisition
Comdisco Acquisition
2002
SunGard acquires Comdisco’s business continuity services
Availability Services geography reach extends to Europe
2001
Europe reach expanded
SunGard acquires Guardian IT
2005
SunGard strengthens capability to support production operations
SunGard addresses strong demand for managed hosting and production availability
1983
2005 2007 2008
Strohl Systems Acquisition
Today
The Premier provider of integrated recovery, managed production hosting, consulting and business continuity management software solutions
1997
Stock listed on NYSE as SDS
NYSE Listing
1978
Invented disaster recovery
2010
Acquires Ireland-based leading hosted infrastructure provider to strengthen our portfolio of Managed Services and Cloud offerings
365 Hosting Limited
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SunGard Availability Services
The pioneering leader in IT Operations and Information Availability Management, trusted to deliver responsive, integrated and reliable solutions that are easily managed and help our customers win
Over 5 million square feet of global operations space; more than 80 facilities world wide
More than 25,000 workforce continuity positions world wide
Over 30 platforms
Redundant, dedicated global network
Continued investment in technology, tools and infrastructure
6 times winner of the Business Continuity Service Provider of theYear Award
2008 winner of the Outstanding Excellence in Business Continuity and the Data Centre Strategy of the Year Award
Recognized as Leader in the Disaster Recovery space by IT analyst firms Gartner and Forrester; recognized on Gartner's Cloud Services Magic Quadrant
Category Leadership
Specialized Business Process
Broad Industry Footprint
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Our Customers
We are a trusted partner, providing flexible, customized solutions to solve customer problems
Over 10,000 customers world wide More than 70% of Fortune 100 corporations rely on our services Financial Services, Manufacturing, Retail, Healthcare and Business Services
industries are heavily represented within the customer base; also significant customers from the Transportation, Telecommunications and Utilities, and Government verticals
© 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 5
Our Vision
SunGard Availability Services:
“The IT solutions provider of choice to ensure the availability of our customers’ business operations."
© 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 6
Recovery Services
Tiered, customized solutions based on applications and business process criticality, delivered by an industry innovator and leader; flexibility to shift solution mix as business requirements change
Experience and track record of success – 100% recovery rate over 30 years; pressure-tested processes
AdvancedRecoverySM options backed by SLAs
Cost optimization – shared infrastructure and skills; optimized spend by using single vendor vs. expensive point-solutions
More than 25,000 workforce continuity positions world wide
More than 40 mobile recovery units world wide
SunGard has successfully supported thousands of recoveries to date. And, to help ensure our customers are prepared, we also assist them with their recovery testing efforts – completing more than 100,000 tests over the last decade alone.
AdvancedRecoverySM for mission-critical applications Replication Solutions
(Storage, Server) Backup & Recovery
Solutions (Secure2Disk)
IT Recovery Services for less time sensitive systems Systems Recovery
Workforce Continuity and Managed Recovery Services for a complete solution Mobile Workplace and
Workplace Center Full System Restoration
© 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 7
Managed Services
Higher levels of availability Operational excellence – Operational structure and
best practices backed by ITILv3 service-centric model, SAS 70 Type II & ISO 9001 certification and PCI DSS-compliant facilities and processes
Comprehensive, scalable offerings – diverse customer mix across industries and sizes
Secure and highly reliable infrastructure with continued investment
Cost benefits – a more effective use of capital (operational versus capital expenses) and more affordable access to infrastructure and skills
Over 3,600 Managed Services customers world wide representing industries such as Business Services, Transportation, Utilities, Healthcare and Financial Services
AdvancedHostingSM Solutions supporting physical and virtual platforms Co-location Managed Co-location Enterprise Managed
Services
Enterprise Cloud Infrastructure
Messaging & Collaboration
Remote Managed IT Services
A commitment to innovation: SunGard's strategic road map is built to leverage advances in virtualization, blade server, wide area network (WAN) and storage-acceleration technologies. We will also continue to help shape emerging utility and cloud computing service delivery models.
© 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 8
Consulting Services
Focus on Availability, Security, IT Efficiency and Compliance
Helping clients identify risks, develop strategies and implement and maintain solutions
Extensive Experience: • Over 200 Consultants • Over 10,000 customers world wide • 250,000 hours of customer engagements annually
across multiple industries
Proven Methodology • Pressure-tested plans and processes • Built on best practices and standards
Customized approach On time and on budget delivery
Consulting Practice Areas Business Continuity &
Disaster Recovery Storage Optimization Data Center and IT
Services Information Security
Certified expertise including: CBCP, Project Management, CISSP, VMware®, Storage, Data Center and Microsoft®.
© 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 9
Business Continuity Management Software
A single source for end-to-end Disaster Recovery and Business Continuity Planning and support
Leveraging a common platform, that enables data consistency across multiple planning, testing and execution-management processes, as well as seamless enterprise reporting
All-in-one Continuity Management Solution automates Business Continuity processes and integrates expert guidance and best practices
Modular approach – provides flexibility, allowing customers to start with a single key process and add functionality as needed
BIA Professional® to collect plan information with expertly designed surveys
LDRPS® to build and maintain plans with the industry standard planning tool
Vendor Assessment simplifies the process of gathering and analyzing survey information to assess vendors
Work Force Assessment provides a clear understanding of work force criticality and availability to strengthen planning efforts
Risk Assessment identifies threats to any location
NōtiFind® to send and receive communications whenever necessary by way of several options
Incident Manager Powered by WebEOC®
to manage any disruption you may encounter
PLANet® for Community Financial Institutions to help ensure plans are constructed according to BCP regulations such as those enforced by the FFIEC and NCUA
Business Continuity Management Software strongly supports companies' Business Continuity and Disaster Recovery (BCDR) plans. Regardless of technologies used for BCDR (e.g., physical, virtual, cloud) businesses will continue to rely on Software to manage a holistic Business Continuity strategy, including people and partners.
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SunGard Services Leverage Our Availability Foundation
Recovery Production/
IT Operations
Always Available Just In Time
Production & Recovery
Pooled Usage Cloud Services Managed Online Backup – Secure2Disk
Cloud Services Capacity on-demand
Virtualization Services Virtual Server Replication
Virtualization Services Utility Computing
AdvancedRecoverySM
Storage Replication Services Server Replication Services
AdvancedHostingSM
Enterprise Managed Services Server Management, Application Management, DataBase Management, Storage Management
Enterprise Managed Services and Co-location
Recovery Services IT Recovery, Workforce continuity
Dedicated Infrastructure
SunGard Mitigates
Customer Risk
Managed Solutions
SunGard Mitigates
Customer Risk
Shared Capacity
SunGard Mitigates
Customer Risk
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Global facilities by location
© 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 12
Pune, India
Bangalore, India
Shanghai, China
SunGard Global Solution Centers
© 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 13
Sustainable Development
We believe in accountability, doing business ethically and doing the right thing
Our employees identify strongly with global social, ethical and environmental issues such as climate change
The customers we do business with, and the communities and environment we act in are increasingly influenced by sustainability issues
We recognize that we are at the beginning of an important journey We hope our customers and partners will join us to provide
business leadership as a catalyst for change in the information technology sector
© 2010 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 14
Why SunGard?
Proven Track Record
100% recovery success rate since 1979
Supported over 100,000 tests and 2,300 recoveries
Delivered over 100,000 action plans
People & Processes
Over 2,500 Information Availability experts
24/7 technical centers of excellence
Crisis management process
Integrated customer support through our Service Desk, Monitoring Services Operations and Crisis Management Team
Infrastructure & Operations
More than 80 facilities world wide
Over 5 million square feet of global operations space
More than 40 mobile recovery units world wide for 'at-premises' assistance
Operational excellence and alignment with ITIL-driven standards, etc.
Operational structure and best practices backed by ITILv3 service-centric model, SAS 70 Type II & ISO 9001 certification and PCI DSS-compliant facilities and processes