2009 ARTICLE INDEX

1

BY SUBJECT

Associate ManagementStudent debt: It’s your problem too, K. Felsted,

Jan., p. 26

Building the BondThe last act, M. Heath, Feb., p. 50

Click & CopyJan., p. 24, Communicate purr-fectly about

feline behaviorMarch, p. 28, ‘Vacation reports’ communicate

value to boarding clientsMay, p. 28, Fight for felines—and their

healthcareJune, p. 24, Encourage year-round tick and

Lyme disease preventionJuly, p. 16, Counsel clients on kidney careOct., p. 20, Turn clients on to twice-yearly visitsNov., p. 18, Communicating with clients about

feline diabetesDec., p. 21, Reap the rewards of canine

rehabilitation

Client RelationsHow I wow clients at every visit, F. Metzger,

March, p. 57No more groggy post-anesthesia patients

(sidebar), F. Metzger, March, p. 61What’s your role? How team members educate

clients about parasites (sidebar), P. Stewart, May, p. 36

When clients can’t pay, Aug., p. 54

Client ServiceBrave new practice, A. Rollo, Oct., p. 32

Equine SolutionsNail down your fees for digital radiography, S.

Bennaka, Jan. Equine Section, p. 1Greener pastures, S. Moser, Feb. Equine Section,

p. 1Make friends when you make referrals, B.

Howard, March Equine Section, p. 1Are your clients leaving? Ask them why (sidebar),

B. Howard, March Equine Section, p. 4Shelter from the storm: Focus on team morale in

tough times, T. O’Driscoll-Packer, April Equine Section, p. 1

Mobile equine doctor’s billing gets a little help, July, p. 14

Growth CenterJan., p. 22, Hiring a part-time dental specialist;

Sample fees for laser proceduresFeb., p. 22, Third-party payment plans for clientsMarch, p. 26, Proactive protocols pound

parasitesApril, p. 20, Web sites and online listings done

for youMay, p. 26, Stem cell therapyJune, p. 22, Endoscopy: Small incisions, big

benefitsSept., p. 13, Cardiac diagnosticsOct., p. 19, 5 ways to benefit from online team

CENov., p. 17, Cushion clients from Cushing’s fearDec., p. 20, Expand your practice by building

canine good citizens

Hospital Design WinnersWide open spaces (Town and Country Veterinary

Hospital, Warren, Ohio), S. Moser, Jan., p. 44Inside the fishbowl (California Veterinary

Specialists, Carlsbad, Calif.), S. Moser, Feb., p. 54

Rainy days, sunny outlook (Westbury Animal Hospital, Houston), S. Bennaka, March, p. 30

All in the family (Bakersfield Veterinary Hospital, Bakersfield, Calif.), S. Bennaka, April, p. 34

2009 Hospital Design Competition People’s Choice winner (sidebar; Concord Chapel Animal Hospital, Grove City, Ohio), S. Bennaka, April, p. 44

Simple approach: Stunning results (Animal Clinic of Sterling Heights, Sterling Heights, Mich.), S. Bennaka, May, p. 60

The beat goes on (West Chelsea Veterinary, New York City), S. Bennaka, June, p. 46

Medicine in the mountains (Western Carolina Regional Animal Hospital, Flat Rock, N.C.), S. Bennaka, July, p. 36

From blueprints to building: An inside look at clinics across the country, Aug., p. 57

Time for a tune-up (Alicia Pet Care Center, Mission Viejo, Calif.), S. Bennaka, Sept., p. 30

The hills are alive (Hillside Animal Clinic, Floyds Knobs, Ind.), S. Bennaka, Oct., p. 40

Her perfect plan (Rivertown Animal Hospital, Stillwater, Minn.), B. Howard, Nov., p. 42

“A dream home ... at work” (Southeast Veterinary Oncology, Orange Park, Fla.), S. Moser, Dec., p. 36

Hot ButtonJan., p. 72, The infamous front-office eye roll,

R. HumeFeb., p. 80, Living with the alien spawn, C.

WoloshynMarch, p. 80, Practice owners and associates

must meet in the middle, K. FelstedApril, p. 64, We are always on call, K. MarekMay, p. 88, Don’t undermine your team

members by calling them “girls,” M. FormosoJune, p. 72, Think twice—or three or four

times—before criticizing other doctors, M. Heath

July, p. 56, A case for compassion: Look beyond the numbers, J. Detweiler

Sept., p. 48, Manage for profit—even in a recession, K. Salzsieder

Oct., p. 64, You can’t have balance without boundaries, M. Shaughnessy

Nov., p. 64, Nonemergencies, the death of common sense, and silly questions, H. Petit

Dec, p. 56, Getting ahead of online pharmacies, K. Palmer

Industry IssuesAre we there yet? Cutting back in a recession,

Aug., p. 30Wanted: Help for unwanted pets, Aug., p. 50Who you are: Stats on the average veterinarian,

Aug., p. 80

Legal EaseFeb., p. 20, How to organize and file sensitive

personnel documentsMarch, p. 25, Get informed about uniformsApril, p. 17, How to keep a clean, effective

break roomMay, p. 22, Practice security: The layered look; I

slipped and fell—who should I tell?June, p. 21, Understand overtime pay rulesOct., p. 18, Refresher on what’s medical waste

and what’s notNov., p. 16, Protect yourself against radiography

radiation—whether traditional, CR, or DR; Fear of giving bad job references

Dec., p. 19, When employees get on Facebook

Life BalanceWelcome to the circus: Associates balancing

work and family, K. Bontrager, Feb., p. 38Learning to leave it, Aug., p. 16Finding my middle ground, M. Heath, Dec., p. 28

Managing SmartThe 9 powers of superboss, M. Opperman, Jan.,

p. 36Inventory intervention, M. Opperman, March,

p. 40The next wave of veterinary graduates, M.

Opperman, April, p. 30Know when your manager is toast, M.

Opperman, May, p. 52What your clients REALLY think, M. Opperman,

June, p. 42Red Flags Rule: Are you ready?, M. Opperman,

July, p. 26Marketing mania!, Aug., p. 34Sharpen up your team: Upscaling employees, M.

Opperman, Sept., p. 26Unearth your financial problem, M. Opperman,

Oct., p. 36Good fees, bad fees, M. Opperman, Nov., p. 38Service calls, M. Opperman, Dec., p. 32

Office EfficiencyA clockwork practice, M. Opperman, Feb., p. 33Slice and dice inventory (sidebar), E. Ward, June,

p. 28

Ownership Issues‘Help! I need to sell my practice” (sidebar), B.

Howard, April, p. 28The great American loan proposal, G. Glassman,

July, p. 29

Personal FinanceDrowning in debt, Aug., p. 20

Hospital Design Winners

2009 ARTICLE INDEX

2

Personal Growth3 roads less traveled, S. Moser, June, p. 34Caring for pets—just not your own, Aug., p. 46

Personnel SolutionsAll hands—or eyes or ears—on deck: New ways

to improve CE sessions, H. Hoekstra and D. Tumblin, Feb., p. 45

Building a good relationship with your boss (sidebar), M. Opperman, May, p. 54

Net a manager, net more profit, Aug., p. 12A piece of the benefits pie: What are you giving

team members?, Aug., p. 406 ways to find perfect “10s” (sidebar), M.

Opperman, Sept., p. 28

Practice FinancesGot a low-value diagnosis? How to restore

practice health, D. Tumblin, March, p. 49Stay dry in the financial storm: 17 ideas for

making the best of the downturn, B. Howard, April, p. 22

Discounts: Always a bad idea? (sidebar), April, p. 27

“Help! I need to sell my practice” (sidebar), April, p. 28

I’ll see your recession, and raise you ... nothing, Aug., p. 28

Where the jobs are, Aug., p. 36Case studies: Examining struggling practices,

Aug., p. 42Benchmarks 2009: Thriving in the economic

drought, D. Tumblin, Sept., p. 22Benchmarks 2009: Fee-fi-fo-fum—Smart pricing,

D. Tumblin, Oct., p. 24Benchmarks 2009: 4 tips you can take to the

bank, H. Hoekstra, D. Tumblin, Nov., p. 28Benchmarks 2009: Know where you’re going?, H.

Hoekstra, D. Tumblin, Dec., p. 22What you know + what you project = your

budget (sidebar), Dec., p. 26

Practice GrowthPearly white profits: Dentistry to boost revenue

and healthcare, P. Stewart, Feb., p. 24Extreme makeover: Parasite edition, P. Stewart,

May, p. 30Focusing on pet insurance, A. Bertholf, May, p. 404 staples of a healthy practice, E. Ward, June,

p. 26The forgotten feline: Improving care for cats and

their owners, B. Howard, July, p. 18

Practice Life by Dr. Jeff RothsteinJan., p. 18, Kick-start your heartMarch, p. 22, Raises out, bonuses inMay, p. 16, Help senior pets graduate to good

healthJune, p. 18, Put a chip on patients’ shouldersSept., p. 10, Get client compliance back on trackNov., p. 14, 5 reasons you should use a payroll

service

Practice Management Q&AJan., p. 17, Generating referrals for a specialty

practice; Picking the right practice leadersFeb., p. 15, Hiring your first associate; Defusing

tension between a new associate and a receptionist; Attracting high-quality applicants

March, p. 18, Pet replacement insurance coverage; Should we build new or renovate?; Motivating team members

April, p. 12, Becoming Dr. Dad; Convince clients to buy parasite products from you

May, p. 14, How to contribute to your community; Keep clients from leaving—if you can; The cost of client consultations

June, p. 16, Ditch the discounts; Boost referrals; How should an associate ask for a raise?

July, p. 8, Hidden costs of equipment; Get back to the exam room

Sept., p. 8, What growth percentage do we aim for?; Updating a clinic without interrupting operations; Teach clients what’s reliable on the Internet

Oct., p. 13, Associates: Negotiate the benefits you deserve; Make smart purchasing decisions; Pluses of buying a practice

Nov., p. 10, Teach your team members how to sell; Financing a mobile start-up practice

Dec., p. 15, Get a grip on employee carelessness; Coping with the loss of a doctor; Change vaccine protocols seamlessly

Practice TipsJan., p. 18, Ask clients for used towels; Educate

clients about cold-weather flea and tick prevention

Feb., p. 16, Point out parasites; Turning lost stuff into a game; Be well with testing; Use a digital picture frame to educate clients

March, p. 21, Keep your ears up for clues about pet behavior

April, p. 14, Walk-in vaccination Wednesdays; Give the skinny on fat pets; Beef up clinic brainstorming; A new way to praise team members

May, p. 16, Train clients on proper puppy care; New uses for old vaccine trays

June, p. 18, Help clients say goodbye with sympathy cards; nutrigenomics can reduce pain in osteoarthritic dogs

July, p. 12, “Do-ya-wanna” turn callers into clients?; Goody basket boosts dental compliance; Mobile equine doctor’s billing gets a little help

Sept., p. 10, Put Twitter.com to good use; Good reports boost patient wellness

Oct., p. 14, A handout for healthy teeth; Come in your front door; Punching trouble patients’ records; Organize your pamphlets

Nov., p. 12, Teach clients to settle upset stomachs; Connect team members with employee intranet; Hand-write your reminders

Dec., p. 16, Funding both morale and quality care; Soothing décor a win for clients and staff alike; Energy cutbacks increase savings; Certified thank-yous lead to a big payoff; Reimbursements: A rewarding idea; A giving tree for pets

Success File by Bob LevoyJan., p. 20, Battle the recession by calling

owners of overdue petsFeb., p. 18, Quiz: Test your knowledge of

employee motivation strategiesMarch, p. 22, 5 ways to avoid layoffsApril, p. 15, 6 tips to buff up your public

speaking skillsMay, p. 17, 6 more tips to improve your public

speaking skillsJune, p. 19, Improve your practice’s word-

of-mouth reputationJuly, p. 12, Survey says: Make sure your clients

are satisfiedOct., p. 16, 7 traits you need for solo practiceNov., p. 12, The psychology of client waitingDec., p. 16, Follow up on defections

Tax Strategies by Gary Glassman, CPAJan., p. 18, Tax breaks for homebuyers, property

ownersFeb., p. 16, Changes to important tax limits in

2009March, p. 21, Don’t miss your economic stimulus

TechnologyKeeping tabs on the technology, Aug., p. 26Objects of desire: Success stories in equipment

purchases, P. Stewart, Sept., p. 14Pounce on your purrfect software, M. Ransom,

Nov., p. 22

VetceteraJan., p. 16, Canine calculator; NCVEI: Tracking

the economyFeb., p. 12, Lizards communicate with muscles;

Save more by thinking about today, not tomorrow

March, p. 14, NCVEI: Associate layoffs; Frequent chewer; Watch for employees’ e-naughtiness ... but let them surf

June, p. 12, An alligator full of drugs; Tail chasers may have high cholesterol levels; NCVEI: Revenue holds steady

Oct., p. 12, Two record-setting dogs pass away; Dog stuck in a lamp; NCVEI: Fees climb slightly

Nov., p. 8, And the winners are ... : Veterinary Economics Practice Management Overhaul; Top 10 conditions affecting pets and people

Dec., p. 13, Practice Management Overhaul: Your sneak peek; The brain’s secret to our success; Virtual cow gives students new learning tool; The health benefits of a recession

BY AUTHOR

Bennaka, SteveNail down your fees for digital radiography, Jan.

Equine Section, p. 1

2009 ARTICLE INDEX

3

Rainy days, sunny outlook (Westbury Animal Hospital, Houston), March, p. 30

All in the family (Bakersfield Veterinary Hospital, Bakersfield, Calif.), April, p. 34

2009 Hospital Design Competition People’s Choice winner (sidebar; Concord Chapel Animal Hospital, Grove City, Ohio), April, p. 44

Simple approach: Stunning results (Animal Clinic of Sterling Heights, Sterling Heights, Mich.), May, p. 60

The beat goes on (West Chelsea Veterinary, New York City), June, p. 46

Medicine in the mountains (Western Carolina Regional Animal Hospital, Flat Rock, N.C.), S. Bennaka, July, p. 36

Time for a tune-up (Alicia Pet Care Center, Mission Viejo, Calif.), Sept., p. 30

The hills are alive (Hillside Animal Clinic, Floyds Knobs, Ind.), Oct., p. 40

Bertholf, AmandaFocusing on pet insurance, May, p. 40

Bontrager, KatherineWelcome to the circus: Associates balancing

work and family, Feb., p. 38

Detweiler, JonathanA case for compassion: Look beyond the

numbers, July, p. 56

Felsted, Dr. Karen, CPA, CVPMStudent debt: It’s your problem too, Jan., p. 26Practice owners and associates must meet in the

middle, March, p. 80

Formoso, Dr. MargaretDon’t undermine your team members by calling

them “girls,” May, p. 88

Glassman, Gary, CPASee Tax Strategies by Gary Glassman, CPAThe great American loan proposal, July, p. 29

Heath, Dr. MelodyThe last act, Feb., p. 50Think twice—or three or four times—before

criticizing other doctors, June, p. 72Finding my middle ground, Dec., p. 28

Hoekstra, HelenAll hands—or eyes or ears—on deck: New ways

to improve CE sessions, Feb., p. 45Benchmarks 2009: 4 tips you can take to the

bank, Nov., p. 28Benchmarks 2009: Know where you’re going?,

Dec., p. 22

Howard, BrendanMake friends when you make referrals, March

Equine Section, p. 1Stay dry in the financial storm: 17 ideas for

making the best of the downturn, April, p. 22The forgotten feline: Improving care for cats and

their owners, B. Howard, July, p. 19Her perfect plan (Rivertown Animal Hospital,

Stillwater, Minn.), Nov., p. 42

Hume, RachaelThe infamous front-office eye roll, Jan., p. 72

Levoy, BobSee Success File by Bob Levoy

Metzger, Dr. FredHow I wow clients at every visit, March, p. 57No more groggy post-anesthesia patients

(sidebar), March, p. 61

Marek, Dr. KirstenWe are always on call, April, p. 64

Moser, SarahWide open spaces (Town and Country Veterinary

Hospital, Warren, Ohio), Jan., p. 44Greener pastures, Feb. Equine Section, p. 1Inside the fishbowl (California Veterinary

Specialists, Carlsbad, Calif.), Feb., p. 543 roads less traveled, June, p. 34“A dream home ... at work” (Southeast

Veterinary Oncology, Orange Park, Fla.), Dec., p. 36

O’Driscoll-Packer, TraceyShelter from the storm: Focus on team morale in

tough times, April Equine Section, p. 1

Opperman, Mark, CVPMThe 9 powers of superboss, Jan., p. 36A clockwork practice, Feb., p. 33Inventory intervention, March, p. 40The next wave of veterinary graduates, April,

p. 30Know when your manager is toast, May, p. 52Building a good relationship with your boss

(sidebar), May, p. 54What your clients REALLY think, June, p. 42Red Flags Rule: Are you ready?, July, p. 26Sharpen up your team: Upscaling employees,

Sept., p. 266 ways to find perfect “10s” (sidebar),

Sept., p. 28Unearth your financial problem, p. 36Good fees, bad fees, Nov., p. 38Service calls, Dec., p. 32

Palmer, Kyle, CVTGetting ahead of online pharmacies, Dec., p. 56

Petit, Dr. HilaryNonemergencies, the death of common sense,

and silly questions, Nov., p. 64

Ransom, MarkPounce on your purrfect software, M. Ransom,

Nov., p. 22

Rollo, Dr. AndrewBrave new practice, Oct., p. 32

Rothstein, Dr. Jeff, MBASee Practice Life by Dr. Jeff Rothstein

Salzsieder, Dr. Karl, JDManage for profit—even in a recession, Sept.,

p. 48

Seibert, Phil, CVTHow to organize and file sensitive personnel

documents, Feb. p. 20Get informed about uniforms, March, p. 25How to keep a clean, effective break room, April,

p. 17Practice security: The layered look, May, p. 22Refresher on what’s medical waste and what’s

not, Oct., p. 18Protect yourself against radiography radiation—

whether traditional, CR, or DR, Nov., p. 16

Shaughnessy, Dr. MicaelaYou can’t have balance without boundaries, Oct.,

p. 64

Stewart, PortiaPearly white profits: Dentistry to boost revenue

and healthcare, Feb., p. 24Extreme makeover: Parasite edition, May, p. 30What’s your role? How team members educate

clients about parasites (sidebar), May, p. 36Objects of desire: Success stories in equipment

purchases, Sept., p. 14

Tumblin, Denise, CPAAll hands—or eyes or ears—on deck: New ways

to improve CE sessions, Feb., p. 45Got a low-value diagnosis? How to restore

practice health, March, p. 49Benchmarks 2009: Thriving in the economic

drought, Sept., p. 22Benchmarks 2009: Fee-fi-fo-fum—Smart pricing,

Oct., p. 24Benchmarks 2009: 4 tips you can take to the

bank, Nov., p. 28Benchmarks 2009: Know where you’re going?,

Dec., p. 22

Ward Jr., Dr. Ernest4 staples of a healthy practice, E. Ward, June,

p. 26

Woloshyn, Dr. Craig Living with the alien spawn, Feb., p. 80

Levoy, Bob

September 2009 Vol. 50 No. 9 dvm360.com

PLUS:Sharpen up your teamwith employee upscaling

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Manage for profit—even during a recession ... page 48

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