2009 agadc conference does the shared service model work? may 13, 2009
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2009 AGADC ConferenceDoes the Shared Service Model Work?
May 13, 2009
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About AoC
• AoC maintains and preserves the U.S. Capitol Complex
– Provides mechanical and structural building maintenance
– Responsible for building modernizations and renewals, (e.g. House and Senate Office Buildings)
– Manages New Construction (e.g. Capitol Visitors Center)
– Maintains the Capitol grounds
– Supports the inauguration and other events at the Capitol and on the Capitol Grounds
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AoC Financial System Environment
• The AoC Financial Systems Office provides system support for financial, budget, acquisition, and inventory management activities
– Financial Management System – Momentum
– Inventory Management System – Maximo
• This year, AoC transitioned directly to CGI Federal for IT Hosting and Applications Management of our financial management system and inventory management systems.
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AoC Financial System Environment
• Prior system configuration– AoC hosted the inventory management system in-house
– A FMLoB service provider hosted and provided application management services for the financial management system
• Factors contributing to the switch– Desire to consolidate hosting of all financial management and
inventory management systems
– Reduce system management costs
– Obtain better system integration and achieve process improvements over the prior system configuration
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SSP Selection Process
• AoC decided that it wanted to stay with Momentum and Maximo for at least the short term
• This limited choices to two FMLoBs and CGI
• CGI provided the best option for AoC– Ongoing relationship as primary support contractor for Maximo
and a FMLoB subcontractor supporting Momentum
– Ability to consolidate hosting and support of both systems
– Reduced cost over prior system management arrangement
– Streamline service
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CGI Implementation
• Smooth implementation and transition with go livein April 2009
– Transition was seamless to the users
• CGI provided project management, data conversion, application setup & configuration, interface management, change management / process changes, and testing
• AoC maintained ongoing operations with the FMLoB, and performed project management, network transition, interface management, testing, and validated data conversion
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Operations & Maintenance
• System Performance has improved
• Help Desk provides Level 1 on-site support with Level 2 & 3 provided remotely
• CGI provided thorough user guides, tech guides, operations guide, and performance metrics
• CGI addressed disaster recovery with a full operational framework
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Benefits
• Reduced cost of system operations• FAR compliant contract!• Better integration than previous configuration• Positive noticeable changes for the end users• Better system flexibility over previous
configuration
Enhanced service responses
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Lessons Learned
• Have a thorough contract and service level agreement that defines service expectations
• Maintain good communication with your service provider
• Dedicated and Intensive project management• Involve Users in requirements and testing
• Communication, Communication, Communication
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Comments/ Questions
Robin Moffatt
Director, Financial Systems
202-226-3855