2008 article index

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By SuBject

Associate Know-Howto be the boss or not?, c. Woloshyn,

March, p. 73Don’t sweat these changes, A. Wolfe, june, p. 46

Building the BondHouse of the dead, M. Petty, March, p. 62An old dog’s last stand, R. Barthel, july, p. 40

Click & CopyJan., p. 32: Help clients think critically about

Web sitesFeb., p. 17: clients can trim pounds from petsApril, p. 26: Add feline heartworms to your

priority listMay, p. 28: Make sure new equipment pays offJune, p. 30: Six simple tips to rev up refills—

and revenueJuly, p. 22: consider making these six profit-

earning purchasesSept., p. 26: How to discuss supplements

with clientsOct., p. 26: Put hiring decisions in writingNov., p. 22: Help pet owners get a handle

on arthritisDec., p. 16: If it isn’t written down, it didn’t

happen

Client RelationsGood ways to break bad news, B. Howard,

jan., p. 42Parasite control: It’s in the mail, P. VanVranken,

March, p. 80Pain management: beyond brochures (sidebar),

R. Downing, March, p. 82Don’t let bad Internet reviews bite, M.

Opperman, April, p. 42Delving into the client mind, j. Lofflin, April, p. 50Why clients leave, P. Stewart, june, p. 64the skinny on fat pets, Aug., p. 56Preventing zoonotic diseases, Aug., p. 60Declining feline health, Aug., p. 79Got a “c” in compliance?, D. tumblin, Sept.,

p. 30A 13-step program for increasing compliance

(sidebar), R. Downing, Sept., p. 38

Equine Solutionsyour winter run, e. Lacher, jan. equine

Section, p. 1 Is it ... legal, ethical, moral?, j. Guenther, Feb.

equine Section, p. 1It’s not too late for deductions, e. Lacher, March

equine Section, p. 1Owner’s 11, A. Wolfe, April equine Section, p. 1the ‘R’ word in the ‘e’ world, B. Howard, April

equine Section, p. 8your mission (statement), should you choose

to accept it, t. O’Driscoll-Packer, May equine Section, p. 1

Forget marketing. think service., j. Guenther, May equine Section, p. 6

young, talented, and female, j. Guenther, june equine Section, p. 2

Mission possible: making it stick, t. O’Driscoll-Packer, july equine Section, p. 2

Straight from the horse’s mouth, Aug., p. 84For the good of horses, Aug., p. 88your place or mine, Doc?, j. Guenther, Sept.

equine Section, p. 2Dangerous assumptions, t. O’Driscoll-Packer,

Oct. equine Section, p. 1Harness your inventory, G. Glassman, Nov. equine

Section, p. 1Becoming fluent in “horse owner,” K. Bontrager,

Dec. equine Section, p. 1

Growth CenterJan., p. 28: carry food to care for clientsMarch, p. 26: using software for consistent careApril, p. 22: Pet insurance helps clients pay for

the best medicineMay, p. 24: Worm your way into wellness visitsJune, p. 26 talking teeth with timid clientsJuly, p. 20: Help cat owners give their pets a

pain-free existenceSept., p. 24: Long-term drug monitoring

made easyOct., p. 24: the finances of fitnessNov., p. 20: cracking patients’ canine code: test

answers the question, ‘What is he?’Dec., p. 14: Needling patients could be good

for you

Hospital Design WinnersAn oasis of tranquility (Acacia Animal Health

center, escondido, calif.), A. Wolfe, jan., p. 57under one roof (Animal care center of Panama

city Beach, Panama city Beach, Fla.), A. Wolfe, Feb., p. 36

the grass is greener (Animal Medical and Surgical center, Scottsdale, Ariz.), A. Wolfe, March, p. 30

Second time’s a charm (Pouncey tract Veterinary Hospital, Glen Allen, Va.), A. Wolfe, April, p. 55

Looks and smarts (Michigan Veterinary Specialists, Southfield, Mich.), B. Howard, May, p. 60

there’s no place like Humble (Animal Hospital of Humble, Humble, texas), K. Bontrager, june, p. 74

Outside the box (Woodford equine Hospital, Versailles, Ky.), S. Moser, july, p. 50

Meeting of the minds (Veterinary Surgical Associates and Veterinary Medical Specialists, campbell, calif.), S. Moser, Sept., p. 50

In the fast lane (everhart Veterinary Hospital, Baltimore, Md.), S. Moser, Oct., p. 57

Nice curves (Rolling Hills Pet Hospital, chula Vista, calif.), S. Moser, Nov., p. 46

Out of the woods (Ballston Spa Veterinary clinic, Ballston Spa, N.y.), S. Moser, Dec., p. 31

Hot ButtonJan., p. 80: Our industry’s drug problem,

N. WinklerFeb., p. 64: I got the mixed-breed, money-

wasting blues, M. HeathMarch, p. 104: Write or wrong, A. RolloApril, p. 80: the measure of a machine,

D. KoettingMay, p. 88: “But I read it on the Internet!,”

j. RothsteinJune, p. 104: the color of aggravation? yellow,

c. WoloshynJuly, p. 80: Doctors of different stripes, j. clark

Sept., p. 80: Helter shelter, B. crauerOct., p. 88: When there’s no other way,

L. McLainNov., p. 72: the lost art of the physical exam,

j. WerberDec., p. 56: Press 9 to talk to a real person,

R. Miller

“I Survived”An outbreak of virulent feline calicivirus,

S. Adams-conley, june, p. 42trial by fire, j. Remillard, Sept., p. 44

Industry Issuesthe ‘R’ word, B. Howard, April, p. 30Don’t panic! (sidebar), A. Anderson, April, p. 34the shelter dilemma, B. Howard, May, p. 46Are women tough enough? j. Miller, june, p. 32effective communication strategies for women—

and men (sidebar), june, p. 38Where the pets are, Aug., p. 128Banks still bullish on veterinarians, B. Howard,

Nov., p. 33

Law and Ethicscompassion for cotton, jan., p. 49I’ve been sued. Now what? B. Lutz, May, p. 32I got sued—and survived (sidebar), A. Rollo,

May, p. 38State board complaints: Protect yourself,

Aug., p. 62

Legal EaseJan., p. 26: Addressing team member violence;

DNA helps solve dog bites; Pet custody battles; Law protects pets of battered families

March, p. 24: Don’t be exposed to dangerous drugs; What to do following a victory in court;

April, p. 20: clinic pets can be safety hazardsMay, p. 22: Keeping pregnant team members

safeJune, p. 24: the lowdown on smoking;

Depression dilemmaJuly, p. 18: Store food and lab samples

seperately; Nailing down a noncompeteSept., p. 22: Are crocs safe?; Reasonable rentOct., p. 16: How to dispose of leftover

medications safelyNov., p. 17: Determining a discount factor;

Allowing FMLA leave

Life BalanceStrength of heart, e. Ward jr., Feb., p. 18So ... you want to be a relief doctor, B. Santana,

july, p. 36Bridging the generation gap, Aug., p. 94I love this job—most of the time, Aug., p. 98

Managing SmartGetting through to the boss, M. Opperman,

june, p. 54Low-cost benefits, big-time payoffs, M.

Opperman, july, p. 44Simple tips for your 10 greatest challenges,

Aug., p. 65Mark your calendars to utilize finance reports, M.

Opperman, Sept., p. 39turning frowners into fans, M. Opperman,

2008 article index

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Oct., p. 38Reap rewards from sales reps, B. Howard,

Dec., p. 25

Ownership Issues the worst-case scenario survival handbook, M.

Opperman, Feb., p. 28Who’s in control? M. Opperman, May, p. 52Ancillary services: the great debate, Aug., p. 20the gender shift, Aug., p. 33conflict: How to overcome approval addiction,

G. Maxwell, Oct., p. 49

Personal FinanceRetirement reality, Aug., p. 72

Personnel SolutionsSay goodbye to bad eggs, M. Opperman,

jan., p. 36Make the promise. Keep your team. B. conrad,

May, p. 41Get a clue about associate compensation,

D. tumblin, july, p. 26connecting associates, Aug., p. 46Heads-up on hiring, Aug., p. 48Stop stealing technicians’ jobs, Aug., p. 54A winning bonus program, D. Strong, Oct., p. 44How to make your associates hate you, M.

Opperman, Nov., p. 24Assimilate your associates (sidebar), S.

Grosdidier, Nov., p. 28Where’s Dr. Wanda?: Finding your ideal

associate, M. Opperman, Dec., p. 18Get off on the right foot (sidebar), S. Grosdidier,

Dec., p. 23

Practice Finances12 painless ways to save money, t. McFerson,

jan., p. 33Are you an underearner?, j. Miller, March, p. 49the hard-hitting recession, Aug., p. 12Property, friend, or family?, Aug., p. 167 winning ways to meet financial goals, D.

tumblin, Nov., p. 36

Practice GrowthFootprints=profits, M. Opperman, March, p. 54compliance comparisons, Aug., p. 26tap into testing, Aug., p. 38Pet insurance and your practice, Aug., p. 42can your practice pull an all-nighter?, j. clark,

Nov., p. 41

Practice Life by Dr. Jeff RothsteinJan, p. 19: What’s backing up your computer

system?March, p. 20: the right way to quitMay, p. 16: Build it, but will they come?July, p. 16: An online treasure troveSept., p. 17: Hang up on bad phone protocol at

your practiceNov., p. 16: Kicked in the teeth by the economy?

Practice Management Q&AJan., p. 17: Starting an associate on ProSal;

Making the most of an open house; How to implement a paid time off policy

Feb., p. 10: charging the groomer rent; Spreading around the management duties

March, p. 17: encouraging pet food sales; educating clients about first aid and cPR; compensation for hospital use; Associate vehicle ownership and care

April, p. 17: Building an effective Web site; How to schedule team members’ breaks

May, p.14: Four ways to attract visitors to your Web site; Are you attracting cheap clients?

June, p. 16: Increasing traffic to your practice’s Web site; Selling goodwill

July, p. 14: Associates disinterested in dentistry; controversial therapies may hurt a practice’s reputation; Fair earnings

Sept., p. 14: Making a switch to ProSal; How to award bonuses; Rolling over a 401(k); Internet search and rescue; Deductions for doing good; How two practices become one

Oct., p. 17: to buy or not to buy; Practicing in a resort town; explaining large eR bills to clients

Nov., p. 12: Design on a dime; talking to clients about diet and exercise; Filling blank hours

Dec., p. 10: Working with write-offs; Scheduling a pregnant employee; Figuring on-call compensation

Practice TipsJan., p. 19: talking to clients about vaccine

protocols; Generating new ideas from employees; Is your answering machine sufficient?

Feb., p. 12: Recognizing team members’ efforts; A two-part strategy for encouraging dental care

March, p. 19: Videorecording staff meetings; Solar panels save on energy costs

April, p. 14: talking to pet owners about separation anxiety; Flea wall art

May, p. 16: Bright ideas for going green; Satellite clinics need communication with the mother ship; custom ambulance transports pets

June, p. 18: It’s OK to give it away; take five; Pay up front for poop; trash old computers responsibly; A pat on the back

July, p. 16: talking to clients about preanesthetic testing

Sept., p. 17: An outpatient charge sheet that works for me; Streamline your senior care to improve compliance

Oct., p. 18: A fun way to get rid of bugs; 5 smart scheduling tips for team members with kids; Second life for stuffed animals; Solving pet behavior problems is an entire veterinary team effort

Nov., p. 14: Buy equipment, says uncle Sam; “Found money” funds nights on the town

Dec., p. 12: capital gains tax rates could rise; 25 reasons for your clients to refer; How to jockey for position in your area; How to wow 3 client types

Success File by Bob LevoyJan., p. 20: Benefits of e-mail and e-newslettersFeb., p. 12: Are your clients annoyed?March, p. 22: the benefits of cross-trainingApril, p. 14: encourage sick employees

to stay home

May, p. 18: Are your clients advocates, apathetics, or assassins?

June, p. 22: Get everyone involved in hiringJuly, p. 17: turn those frowns upside-downSept., p. 19: Answering tough questions

from clientsOct., p. 23: Health illiteracy hurts complianceNov., p. 14: top off your team’s morale

Talking Points by Dr. Craig WoloshynMay, p. 30: 7 mantras to guide you in finding

and keeping doctorsJuly, p. 24: 7 mantras for associatesSept., p. 28: 6 reasons to mentor your associates

before you sell your practice to them

Tax Strategies by Gary Glassman, CPAJan., p. 23: Get your landlord to fix things upFeb., p. 13: Don’t count on deducting life

insurance costsMarch, p. 19: Deducting reimbursementsApril, p. 14: Watch out for state

unemployment audits

Technologythe paperless plunge, K. Reimer, March, p. 65How to power up your software; D. tumblin,

Oct., p. 28

VetceteraJan., p. 14: Be prepared for disasters; car

insurance for pets; What would you do with $1 million?; Kid nippers are first-time offenders; coat color helps define healthiness

March, p. 14: Does your team want you gone?; Projectile’s new lead singer passes away; top 10 annoyances on the job; A head built for acupuncture

April, p. 12: Vick’s victims star on the small screen; cats combat cardiac arrest?; Body art and piercing issues

May, p. 12: theme park lets kids try out veterinary medicine; Men, women run businesses differently

June, p. 14: Swiss law orders pet buddy system; Poster shows health of lean-fed dogs; More than 80 percent of employees take mental health days; chew on this: equine dental care

July, p. 13: Puppy pupilsSept., p. 12: No flukes? No problem; your

team’s take on youOct., p. 14: cows as navigators?Nov., p. 11: Fighting smelly streets with DNA;

changing behavior can hurt your image; When do employees work?

You do what else?Jan., p. 30: With ease on the flying trapezeMarch, p. 28: taking to the skies on vintage

wingsApril, p. 24: ye olde age of heraldry and horsesMay, p. 26: up a river without a paddleJune, p. 28: Martial arts give her kicks

2008 article index

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By AutHOR

Adams-Conley, Dr. SusanI survived: An outbreak of virulent feline

calicivirus, june, p. 42

Anderson, Dr. Andy, MBADon’t panic! (sidebar), March, p. 34

Barthel, Dr. RuthAn old dog’s last stand, july, p. 40

Bontrager, Katherinethere’s no place like Humble (Animal Hospital of

Humble, Humble, texas), june, p. 74Becoming fluent in “horse owner,” Dec. equine

Section, p. 1

Clark, Dr. Jim, MBADoctors of different stripes, july, p. 80can your practice pull an all-nighter?, j. clark,

Nov., p. 41

Conrad, Brian, CVPMMake the promise. Keep your team., May, p. 41

Crauer, Dr. BradHelter shelter, Sept., p. 80

Downing, Dr. RobinPain management: beyond brochures (sidebar),

March, p. 82A 13-step program for increasing compliance

(sidebar), Sept., p. 38

Glassman, Gary, CPASee Tax Strategies By Gary Glassman, CPAHarness your inventory, Nov. equine Section, p. 1

Grosdidier, Sheila, RVTAssimilate your associates (sidebar), Nov., p. 28Get off on the right foot (sidebar), Dec., p. 23

Guenther, Dr. James, MBA, CVPMIs it ... legal, ethical, moral?, Feb. equine Section,

p. 1Forget marketing. think service., May equine

Section, p. 6young, talented, and female, june equine

Section, p. 2your place or mine, Doc?, Sept. equine Section,

p. 2

Heath, Dr. MelodyI got the mixed-breed, money-wasting blues,

Feb., p. 64

Howard, BrendanGood ways to break bad news, jan., p. 42the ‘R’ word, April, p. 30the ‘R’ word in the ‘e’ world, April equine

Section, p. 8Looks and smarts (Michigan Veterinary

Specialists, Southfield, Mich.), May, p. 60the shelter dilemma, May, p. 46Banks still bullish on veterinarians, Nov., p. 33Reap rewards from sales reps, Dec., p. 25

Koetting, Dr. Dawnthe measure of a machine, April, p. 80

Lacher, Elise, CPAyour winter run, jan. equine Section, p. 1It’s not too late for deductions, March equine

Section, p. 1

Levoy, BobSee Success File by Bob Levoy

Lofflin, JohnDelving into the client mind, April, p. 50

Lutz, Bonnie, Esq.I’ve been sued. Now what? May, p. 32

Maxwell, Dr. Geneconflict: How to overcome approval addiction,

Oct., p. 49

McFerson, Tom, CPA12 painless ways to save money, jan., p. 33

McLain, Dr. LauraWhen there’s no other way, Oct., p. 88

Miller, JanAre you an underearner?, March, p. 49Are women tough enough? june, p. 32

Miller, Dr. RobertPress 9 to talk to a real person, Dec., p. 56

Moser, SarahOutside the box (Woodford equine Hospital,

Versailles, Ky.), july, p. 50Meeting of the minds (Veterinary Surgical

Associates and Veterinary Medical Specialists, campbell, calif.), Sept., p. 50

In the fast lane (everhart Veterinary Hospital, Baltimore, Md.), Oct., p. 57

Nice curves (Rolling Hills Pet Hospital, chula Vista, calif.), Nov., p. 46

Out of the woods (Ballston Spa Veterinary clinic, Ballston Spa, N.y.), Dec., p. 31

O’Driscoll-Packer, Traceyyour mission (statement), should you choose to

accept it, May equine Section, p. 1Mission possible: making it stick, july equine

Section, p. 2Dangerous assumptions, Oct. equine Section, p. 1

Opperman, Mark, CVPMSay goodbye to bad eggs, jan., p. 36the worst-case scenario survival handbook,

Feb., p. 28Footprints=profits, March, p. 54Don’t let bad Internet reviews bite, April, p. 42Who’s in control?, May, p. 52Getting through to the boss, june, p. 54Low-cost benefits, big-time payoffs, july, p. 44Mark your calendars to utilize finance reports,

Sept., p. 39turning frowners into fans, Oct., p. 38How to make your associates hate you,

Nov., p. 25Where’s Dr. Wanda: Finding your ideal associate,

Dec., p. 18

Petty, Dr. MichaelHouse of the dead, March, p. 62

Remillard, Jim, MPA, CVPM trial by fire, Sept., p. 44

Reimer, Kristithe paperless plunge, March, p. 65

Rollo, Dr. W. AndrewWrite or wrong, March, p. 104I got sued—and survived (sidebar), May, p. 38

Rothstein, Dr. Jeff, MBASee Practice Life by Dr. Jeff Rothstein“But I read it on the Internet!,” May, p. 88

Santana, Dr. BrendaSo ... you want to be a relief doctor, july, p. 36

Stewart, PortiaWhy clients leave, june, p. 64

Strong, David, MBAA winning bonus program, Oct., p. 44

Tumblin, Denise, CPAGet a clue about associate compensation,

july, p. 26Got a “c” in compliance?, Sept., p. 30How to power up your software, Oct., p. 287 winning ways to meet financial goals,

Nov., p. 36

VanVranken, Dr. PhilipParasite control: It’s in the mail, March, p. 80

Ward, Dr. Ernest, Jr.Strength of heart, Feb., p. 18

Werber, Dr. Jeffthe lost art of the physical exam, Nov., p. 72

Winkler, Nicole, LVTOur industry’s drug problem, jan., p. 80

Wolfe, AmandaAn oasis of tranquility (Acacia Animal Health

center, escondido, calif.), jan., p. 57under one roof (Animal care center of Panama

city Beach, Panama city Beach, Fla.), Feb., p. 36

the grass is greener (Animal Medical and Surgical center, Scottsdale, Ariz.), March, p. 30

Second time’s a charm (Pouncey tract Veterinary Hospital, Glen Allen, Va.), April, p. 55

Owner’s 11, April equine Section, p. 1Don’t sweat these changes, june, p. 46

Woloshyn, Dr. CraigSee Talking Points by Dr. Craig Woloshynto be the boss or not?, March, p. 73the color of aggravation? yellow, june, p. 104