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Q&A Expert Answering Directions

Table of Contents

1. Welcome!

2. What is Q&A?

3. Reminders

4. Answering guidelines

5. Answering directions

6. Examples

7. Things to avoid

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Welcome!

We are excited to welcome you to the Chegg Expert Answerer team!

Being an Expert Answerer is a great privilege, so congratulations on being selected from our pool of applicants!

Our team is committed to providing the best quality solutions to our students with your help as a subject matter expert.

This deck will give you guidelines and instructions on how to answer questions on our Q&A board. Please contact your Territory Manager if you have any questions.

-The Chegg Team

What is Chegg Q&A?

• Chegg Question & Answer help is an online service for students’ coursework.

• Students who need help on assignments post questions on the Chegg Q&A board, where they can receive help 24/7.

• Chegg’s team of Expert Answerers (that’s you!) provides solutions with clear explanations and step-by-step processes.

• Our in-house team of experts monitors the quality of Expert Answers, ensuring that students receive the best answers possible.

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Reminders

• You will be compensated for every question you submit an answer for.

• Our content team will be monitoring your answers to ensure that they are accurate, correct, and well-explained- remember, we’re trying to help students learn!

• Questions can be skipped for: question in wrong subject, more information needed, abusive/spam, or do not have subject knowledge to answer. • Remember- unnecessary skipping (e.g. skipping until you find easier,

shorter questions) is an abuse of your privileges! Our team is keeping a close eye on this, so please be careful.

ANSWERING GUIDELINES

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Guidelines

• Read questions carefully to understand exactly what the asker is looking for.

• Be thorough and concise- make sure that you clearly explain each step of the solution with a well-organized answer.

• Highlight key points, important steps, and common points of confusion wherever possible.

• Use step delimiters and empty spaces whenever possible to improve structure and readability of an answer.

• If necessary, use diagrams, tables, charts, and graphs to illustrate solutions.

Answering methods

• Our Experts use a variety of ways to post their solutions

• Acceptable forms include:• Handwritten (ONLY if you have

neat, legible form)

• See the photo to the right for an example of acceptably legible handwriting

• Typed- via word processor, MathType, spreadsheets, etc.

• See the photo on the right for an example of a typed solution

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Explain solutions step-by-step

• Students rely on us not only to receive accurate solutions, but also to understand how to arrive at these correct solutions

• As an Expert, it is important that you explain to students how you have arrived at your conclusions

• Example:

Multiple choice questions

• Students often post multiple choice questions

• These should not receive a multiple choice answer

• Since the purpose of Q&A is to help students learn how to solve problems, please show all work and the steps it took to get to your final answer

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• Sometimes, askers post multiple questions at once. In these situations, you can follow this minimum protocol:

• Questions with >1 question: answer the first question• *UNLESS a student asks for a specific answer.• For instance, they will ask you to “answer #3” or “answer the second question.” Please

pay attention to their request and answer the appropriate question.

• Questions with >3 subparts: answer at least the first 4 subparts• e.g. Question 1a, 1b, 1c, 1d (UNLESS the student asks for a specific answer)

• These are only minimum requirements- we are happy to encourage any efforts that go above and beyond. You are always welcome to answer as many questions as you would like!

Multi-part questions

ANSWERING DIRECTIONS

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Q&A homepage• Navigate to http://www.chegg.com/my/expertqa

• Make sure you’re logged in with your Expert Answerer privileges

• Click “Start answering questions”

• The dashboard on the right will track your monthly statistics• Remember, our team will be keeping a close eye on skipped questions!

(See our guidelines for more information.)

Decision page• Review each question carefully. You have 10 minutes to decide

whether to answer or skip a question.

• If you decide to Answer: an answer field will appear, and you will have 120 minutes to complete a solution.

• If you decide to Skip: a pop up will ask you why you have skipped the question, and you can select your reason from the list.

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Answering page

• You have 120 minutes to submit an answer.

• The countdown at the top of the page shows you how much time you have left.

• Once your answer is submitted, you will be shown the next available question in your area of expertise

Tools- Equation Editor

• For symbols, equations, and formulas, the Equation Editor is built in to the Answer window.

• To access this tool, click on the fx button on the left of the Bold button in the toolbar.

• Alternatively, you are welcome to use MathType(many Experts love this tool) or similar third party tools to generate images that you can upload into your solution.

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Tools- Image Upload

• Some solutions require tables, graphs, or symbol-heavy equations that you may want to upload as images.

• Using the Image Uploader ( ) on the far left of you Answer Window toolbar, you can upload your images as .jpeg

Answering page- Skip• If you realize now that you are unable to answer the question, you

can still skip it:• A pop up will ask you why you are skipping the question now- select your

reason from the dropdown.

• Remember- this list shows you the only valid reasons for skipping a question! For instance, you can’t skip a question just because it’s too long.

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Skip reason- Question is in a different subject• Sometimes, askers post their questions in the wrong subject.

• You can re-categorize the question into the correct subject using the provided drop down.

• PLEASE be careful when moving questions to the proper subject. An incorrect change will prevent the student from getting their answer.• *Electrical Engineering experts: Communications IS NOT an engineering field;

it is a Humanities subject. Please do not move questions into this category.

Skip reason- More information needed• You may need to skip a question because more information is

needed:• Variables are missing, background information is necessary,

charts/graphs are needed, symbols are not showing up properly, etc.

• In these cases, please be as descriptive and clear as possible in the Additional Information field- your comment will be emailed to the asker, who can fill in the missing info.

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Skip reason- Abusive/Spam• Askers rarely post inappropriate content on our site. • If it happens, this abuse usually involves spam/solicitation (such as

telling people to visit external sites or asking to be contacted via email).

• Though this does happen, it is not common. Unless a question is actually abusive in the listed ways, please DO NOT label a question as abusive.

Skip reason- Do not have the subject knowledge to answer

• At times, you may not have the knowledge to answer a certain question. If so, select this reason and move on to the next question.

• However, as an expert, we do expect that you have sufficientknowledge of your subject.• Extremely high skip rates using this reason (compared to Expert

Answerer averages) will be closely monitored by our team.

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Valid skip reasons and how to answer multi-part questions*Click on the subjects below to follow the link to the question referenced.

Subject Reason Acceptable outcome

Civil Engineering

More information needed

This question is missing required diagrams. You can skip this question and select “More information needed“. Please be as clear as possible when stating what additional information that you need so that the student is then able to provide the necessary information.

ChemistryMore information needed

This question is missing information in the table provided. You can skip this question and select “More information needed“. Please be as clear as possible when stating what additional information that you need so that the student is then able to provide the necessary information.

Statistics and Probability

More information needed

This question has unclear symbols (?s) showing. You can skip this question and select “More information needed“. Please be as clear as possible when stating what additional information that you need so that the student is then able to provide the necessary information.

Electrical Engineering

Question is in a different subject

This question is currently categorized under English- “Communications”. This is an Electrical Engineering question, so the appropriate action is to use “Question is in a different subject” and select “Electrical Engineering” from the drop down menu.

Computer Science

Question is in a different subject

This question is currently categorized as “Other”. This is a Computer Science question, so the appropriate action is to use “Question is in a different subject” and select “Computer Science” from the drop down menu.

Advanced Physics Abusive/Spam This question includes a link that is Spam. You can mark this question as such.

Operations Management Abusive/Spam This is not a question. You can mark this question as “Abusive/Spam”, “Other”.

AccountingMultiple Part Question

This contains multiple questions. If you do not wish to provide answers to all of the questions, you may answer the first question- “Which depreciation method gives the higher after tax cash flow?” AND make a note to the user that they are not allowed to post multiple questions in one.

BiologyMultiple Part Question

This contains a question with multiple parts. Since there are only two subparts, you are expected to answer the entire question.

Example answer- Statistics & Probability

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Example answer- Chemistry

Example answer: Accounting

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Things to avoid• Incomplete solutions

• Guessing what a student is asking for- if you are unsure, skip for “Need More Information”

• Solutions without an explanation (20, a, c, true/false)

• Slang, abbreviations, shortened words (e.g. u for you)

• Plagiarism- copying significant portions of your answer from other websites, as well as the Chegg site, and submitting them as your own

• Posting personal or company details• Personal email addresses, contact numbers, blog URLs, identity credentials,

confidential correspondences, etc.

• Posting comments on invalid questions or blank posts

• Answering posts with copyright issues (please notify your Territory Manager)

• Unnecessarily skipping questions- this negatively impacts other Experts and is something our team pays close attention to

• Remember, expert answering is a privilege. If you are found abusing your privileges, you will be subject to disciplinary action, including termination.

Happy answering!