100226 leading professional services at getronics solutions
DESCRIPTION
Helped organizations to assess, design, deliver and manage communication technology infrastructure. Leverage points include our global presence, strong regional knowledge & experience, and a cadre of certified solution engineers. Our specialties are Microsoft, Cisco and Dell architectures that deliver on mission critical business needs and help businesses to run better. It’s all about building a Future Ready Workplace!TRANSCRIPT
/ MAXIMAAL DRIE WOORDEN 1
Professional Services & Alliances, Asia Pacific
What is Getronics Professional Services?
We help organizations to assess, design, deliver and manage communication technology infrastructure.
Leverage points include our global presence, strong
regional knowledge & experience, and a cadre of certified solution engineers.
Our specialties are Microsoft, Cisco and Dell
architectures that deliver on mission critical business needs and help businesses to run better.
/ BRENTON G. BROWNELL 2
It’s all about building a Future Ready Workplace
Professional Service Overall Aim
AP Revenue Objectives: 70% Managed Services and 30% Professional Services
SG focus: Regional networks of global players MY focus: More local entities, plus government and education
Long-run: Most Professional Services deals have a Managed Services portion shifting left to GSC
/ BRENTON G. BROWNELL 3
Professional Services Team APJ
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Brenton Brownell Professional Services APJ
Ramamurthy Ravishankar
Cisco SG Alliance
Engineers (6)
TBD Microsoft
SG Alliance
Engineers (4)
Yoon Fat Yong Cisco & Microsoft
MY Alliances
Engineers (13)
Baker Hughes Account
Engineers (17)
Primary Alliance Partners
Microsoft, Cisco & Dell architectures that deliver on mission critical business needs and help businesses to run better
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Industrialising your Future-Ready Workspace™
March 17, 2013 Getronics Confidential Page 6
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Industrialising your Future-Ready Workspace™
March 17, 2013 Getronics Confidential Page 7
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Managed Services Annuities: Desktop, Break Fix, End User; IMAC; Workspace Management Project Work;
Smart Sourcing
Professional Services Infrastructure Consulting Assessment, P.O.C, ROI Design, Build, Deploy
Workspace Connectivity Datacenter
Microsoft (MSFT) • Core Infrastructure • Collaborating & Messaging • Virtualization • Desktop Deployment • System Management
Cisco (CSCO) • Network Systems • Borderless Networks • Collaboration • Wireless Services • Security & Policy
Future Ready Workspace
Cisco (CSCO) • Network Systems • Borderless Networks • Collaboration • Wireless Services • Security & Policy
Microsoft (MSFT) • Core Infrastructure • Collaborating & Messaging • Virtualization • Desktop Deploy • Systems Management
How Does Professional Services Fit?
Professional Services’ Competencies Modules
Desktop Deployment (Win 7)
Messaging & Collaboration
Core Infrastructure (Active Directory)
Security Virtualization
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Desktop Deployment Services
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Business Drivers • Business aligned operating environment that leverages and enhances the core functionality, while delivering the best user experience, productivity and efficiency in different usage scenarios
• Ability to use mission critical applications, while not having to worry about potential operational downtime during OS refreshes
• Cost-effective, simple installation process, and increased potential to offer a broad set of PCs
Components MDOP (MS Desktop optimization Pack), SCCM (System Center Configuration Manager), VDI (Virtual Desktop Infrastructure). Key Features: Green Computing, Mobile Computing, Windows XP Mode; Special Features: PowerShell 2.0, BranchCache, Bitlocker, Applocker, PC Safe, Fine-tunable UAC
Services
Assess Design Deploy Manage
• Current and Planned Workspaces: Hardware, Software and Business Applications
• Migration Roadmap and Analysis
• Future Workspace Report
• Getronics Quick Design • Proof of Concept and
Demonstration • Aligned with Best Practices • Infrastructure Readiness
Dashboards & Tasks
• Windows Migration with Rapid Deployment eXperience for Windows 7 (RDX)
• Microsoft Desktop Optimization Pack (MDOP)
• Automated Deployment – ‘Zero Touch’
• Management: Patch, Image, Anti-Virus, SMS
• IMAC (Infrastructure Move, Add, and Change)
• Temporary Storage of New and Refurbished PC’s During the Migration Phase
• PC Staging / Preparation Activities Like Unpacking / Bundling / Labeling
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Messaging & Collaboration Services
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Business Drivers • Enhanced business and user productivity – within the enterprise and across the business ecosystem of partners and customers with 'Always-on, Always Connected' technologies
• Innovative use of collaboration and communication solutions aligned to business needs • Improve operations & reduce IT costs • Drive innovation and simplifying how people work
Components Microsoft Exchange 2010, Microsoft Exchange Server, OCS (Office Communication Services), HMC (Hosted Messaging and Collaboration)
Services
Assess Design Deploy Manage • Business and productivity
needs • Use of Messaging and
Collaboration solutions • Readiness assessment:
Unified Communications, Collaboration
• Roadmap for Comprehensive Unified Communications Capabilities: IM & Presence, Conferencing, VOIP, Voice Mail, Federation, Public IM
• Planning and Design of Identified Sub-solutions
• Identified Unified Messaging Solutions and Integration with Other Infrastructure Services
• Exchange Server Migration to Exchange Server 2007 & 2010
• Migration Services from Other Messaging Systems such as Lotus Domino to Exchange Organization
• Immediate Remote • Support Services • Hosted Messaging and
Collaboration Services
Virtualization
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Business Drivers • Respond to market dynamics faster and more efficiently than ever before • Service-level management and problem resolution - shifting focus to efficiency & innovation • Open and extensible monitoring allowing problem diagnosis to all systems • Reduce capital costs by increasing energy efficiency and requiring less hardware and
increasing your server to admin ratio
Components Microsoft SYSTEM CENTER Server Management Suite Enterprise, “Gold Standard” or “Perfect State” Configuration Baseline; Cisco Unified Computing System; Cisco Nexus Data Center Switch Portfolio; Cisco UCS B-Series blades; VMWare
Services
Assess Design Deploy Manage • Site Discovery • Gap Analysis • Centralized Audit of System
Security • Comprehensive IT
infrastructure assessment • Single Point of Contact
Throughout the Services Engagement
• Ensure Enterprise Applications Perform with the Highest Availability and Performance
• Clean Slate Architectural Approach to Data Center Infrastructure
• Unique New Computing Model that Transforms the Data Center into a Dynamic IT Environment
• Desktop (Med-V) • Application (App-V) • Server (Hyper-V Server) • Virtual PC System Center • Automated Provisioning
and Updating with Server Consolidation through Virtualization
• End-to-end Monitoring Solution
• Service-level Dashboard Provides Application and Service Information and Status
• Back-up and Restore in Addition to Business Continuity
Systems Management
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Business Drivers • Diverse and distributed IT infrastructures • Service Level Agreements (SLA) that demand high availability of IT infrastructure • High adoption of virtualization technologies • Executive mandates around IT and regulatory compliance • Convergence of systems, security, and storage management
Components System Center Virtual Machine Manager 2008 - fully utilize Windows Server 2008 R2 and Microsoft Hyper-V Server; Virtual Machine Manager 2008 (VMM) - supports management of hosts running Hyper-V, and VMM can actually enable Hyper-V remotely from VMM 2008 console; Mobile Device Manager 2010; Data Protection Manager 2010; Service Manager 2010 Operations Manager v4; Configuration Manager 2007 R3
Services
Assess Design Deploy Manage • Reviewing issues such as
software distribution, versioning and deployment, remote administration and management, remote system diagnosis and troubleshooting.
• Objective to minimize the cost of providing and operating your IT environment while delivering the required service levels
• Design and implement IT solutions that are manageable in the production operations environment
• Systems Management Server (SMS)
• Windows Terminal Services
• Microsoft Operations Manager
• Roaming Profiles • Administrative Policies
and Accounts • Application Centre
• Monitoring service health, a key to a rapid, agile response to events that may impact the normal running of business and ultimately cost enterprises money
Security and Identity Management
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Business Drivers • Large, complex systems increase the probability of flaws and unintended access points • Common software/hardware increases the probability an attacker can exploit flaws • More physical connections, privileges, ports, protocols, and services and time each of
those are accessible increase vulnerable • Internet websites may contain harmful Spyware or Adware that can be installed
automatically on the computer systems • Programs not checking user input can allow unintended direct execution of commands or
SQL statements
Components Malicious Software Protection: Forefront Endpoint Protection 2010, Forefront Protection 2010 for Exchange Server, Forefront Protection 2010 for Communications Server; Firewall, Caching, Remote Access: Forefront Threat Management Gateway 2010, Forefront Unified Access Gateway 2010; Identity Management: Forefront Manager 2010
Services
Assess Design Deploy Manage
• Architectural assessment • Requirements analysis • Documentation
• Security Policies – assist in writing a comprehensive security policy or in modifying existing policies
• Architectural Strategies – guidance to management on designing effective security architecture
• Procurement Guidelines – strategies and guidance for implementation of security architecture or specific security device
• Application proxies • Strong authentication • Public Key Infrastructure • Virtual Private Networking
(IPSec / SSL) • Content filtering • Wireless Security • Server hardening
• Security operational services can be seamlessly integrated into network management
• Operational and security management services can be performed on-site or remotely from Getronics’ Global Service Center
• Configuration management – Getronics can maintain all type of technical security devices and systems.
Strategic Partnership Example
Series of events promoting Windows 7
Microsoft will invite Getronics- targeted customers
Next event scheduled for March
Must learn to do it ourselves – tell it from the heart
“No one doesn’t want to be in a Windows 7 presentation” – Matthew Hardman
/ BRENTON G. BROWNELL 15
/ MAXIMAAL DRIE WOORDEN 16
THANK YOU