HOSPITALITY SERVICESDigital transformation for improving the guest experience

* 2017 UK IT Outsourcing Study conducted by Whitelane Research and PA Consulting

GETRONICS HOSPITALITY SERVICES

Getronics is a global ICT company present in 22 countries with approximately

4500 staff and a turnover of £600 million. The company has been acknowledged

by its customers as the No.1 IT Service Provider in the U.K, having achieved

first place across 8 categories in an independent IT Outsourcing Study*.

The Getronics Hospitality team provides communications and infrastructure solutions to luxury hotels across Europe

with a primary focus on four and five star properties.

NEC sits at the core of the Getronics’ Hospitality team following acquisition of their Unified Communications business

in 2013. Getronics remains NEC’s only Platinum partner in the UK and is a member of their Smart Hospitality Program.

We work with some of the most prestigious and internationally recognisable establishments where we contribute to the

overall guest experience by delivering a range of expert services and solutions. These range from highly available voice

platforms to industry leading mobility and messaging solutions, all tightly integrated with PMS systems

and delivered by our specialist hospitality project team, along with round-the-clock support and monitoring services.

Digital transformation is at the forefront of today’s business owners and the

hospitality sector is no exception.

With guests expecting access to seamless and high performance communications as part of their stay,

now is the time to evaluate and improve provisioning systems in order to stay ahead of the competition.

A recent expert view of the Hospitality sector indicates that:

TECHNOLOGY TRENDS IN HOSPITALITY

On-line bookings and revenue Will grow to 90% in 2020

Digital ServicesHotels which offer digital services

to their guests, see their RevPAR

increase by18%

OTA bookingsWill decrease by 25% in 2020

unless changes to provisioning

infrastructures are made

Hotels with integrated CEBP solutionsSave significantly on operational

costs and produce, on average,

an increase of 13% on GOP

Free Wi-FiA hotel without free internet,

is like a hotel without a bed

Booking.comIn 2020, the market cap of

booking.com will surpass the

combined values of Hilton,

Marriott and Starwood

GETRONICS CAN HELP YOU STAY AHEAD

We have many high profile hospitality customers that rely on the

expertise of the Getronics team and our technology partners to help guests

stay connected and improve their overall experience. Whether you are

considering upgrading your legacy systems, or taking a phased approach to

transforming or modernising your solutions, we can help you to:

Enrich the guest experience ...with technology solutions such

as in-room automation, media

streaming and reliable fast

internet services

Deploy highly available services ...at minimal cost and causing

minimal guest disruption

Help Staff...to become more efficient

with service optimization tools

Reduce costs ...such a carrier services

Improve customer interactions...through centralised

multimedia contact centres –

reservation/enquiry lines.

Complete projects ... in-step with building

works and with an aspiration

to be “invisible” to guests while

working on-site

Improve room occupancy ... through improved services,

legitimise increased room

rates (for the same reason)

The Peninsula Paris occupies a classic building that first opened in 1908 as one of Paris’ leading “grands hotels.”

After laying dormant for two decades, this architectural gem on Avenue Kléber was carefully restored and reopened

in 2015.

“WE HAVE A REALLY STRONG RELATIONSHIP WITH GETRONICS, OUR SYSTEMS INTEGRATOR, WHO HAS SEAMLESSLY PROVIDED CRUCIAL VOICE AND DATA SERVICES SINCE THE HOTEL BUILD IN 2012. GETRONICS IS A TRUE PARTNER OF OUR DIGITAL OPERATIONS, WE WORK COLLABORATIVELY AND ADOPT A TEAM-APPROACH WHICH ENSURES CRITICAL ADMIN AND GUEST SERVICES SUPPORT THE DAY TO DAY RUNNING, AND THEREFORE THE SUCCESS, OF THE HOTEL”

HERVÉ PHILIPPOTEAUX, IT MANAGER, THE PENINSULA PARIS

The Lancaster London is a traditional 4-star hotel quietly located next to Hyde

Park. Getronics has supported the hotel for over fifteen years and was recently

awarded a technology refresh contract as part of a £75m renovation and

rebranding project transforming the Hotel into the Royal Lancaster London.

Getronics enjoys a long-term relationship with Mandarin Oriental Hotels in Europe, looking after five star

properties in London (Including 1 Hyde Park), Paris and Geneva. Getronics also completed the installation of the

communications solution that supports Mandarin Bodrum in Turkey. Central to the communications infrastructure

is NECs SV Hybrid Voice platform that boasts market leading availability (99.99999%) which can be deployed by

Getronics at a market leading price.

SELECTING THE RIGHT TECHNOLOGIES & TECHNOLOGY PARTNERS

SOLUTIONS TO SUPPORT YOUR DIGITAL TRANSFORMATION

HOTEL GROUP APPROVED GUEST VOICEMAIL & WAKEUP SOLUTIONS

With over thirty years’ experience

in delivering ICT solutions to the

high-end hospitality market,

we have learned to select the right mix of technology

partners to deliver services into environments that

demand the very highest standards.. Getronics also

partners with a host of other industry leaders to develop

a comprehensive portfolio of ICT services. These are

the solutions that we can deploy to help you to offer the

very best in guest services..

NEC together with TigerTMS have combined voicemail,

automated attendant and wake-up calling into one

powerful system. Our complete Guest & Administration

Voice messaging centre is specifically designed for the

hotel industry, with automatic integration to the hotels’

Property Management System of choice.

A good communication service within the hotel is vital

and the NEC voicemail application is an important

layer of technology that can often enhance the guest

experience. Our Unified Messaging / Voicemail solution

is a fully-featured in-skin messaging system fully

integrated in the NEC communication platforms Property

Management System Integration allows automatic

activation and deactivation of a guest mailbox.

A guest’s messages and mailbox settings can be moved

automatically when a room move message is received

from the hotel PMS.

Voice and Data Billing

Open interface to any PMSNEC’s iCharge solution provides integration with any

PMS system that supports an external connection.

It can interconnect all front & back office applications in

a single hotel or across a multi-property configurations

with centralised PMS. These can be on-premises,

deployed in a virtualised environment, or hosted in

a fully cloud-based data centre, operated as a SaaS

model. Integration in real time allows all modern

communication methods to be used such as native IP

and XML Web Services. Features (depending on the

communication server platform) include:

• Voice and Data Billing

• 2-way integration with servers, PMS, Voicemail,

IPTV and High Speed Internet access

• Room Status, VIP Registration and Message Waiting

Nowadays permanent access to the internet is a must!

High-speed wireless broadband keeps guests connected, while unique phone-based applications inform them of revenue enhancing hotel services and events. Access points throughout public areas help boost food and beverage sales, while IP Connect allows any pricing module to be offered to different types of guests, increasing the opportunity to sell revenue generating broadband services. And by utilising existing PMS interfaces no extra licenses are required.

Form and function come together in our wide choice of phones for the hospitality sector. Together with our 3rd-party solution partners, such as Cetis/Telematrix and Vtech, we provide a full range of phones, corded and cordless, analogue and VoIP, table-top and wall-mounted. Choose from contemporary styles to complement today’s interiors or classic designs that make a more traditional impression. SIP and analogue technologies accommodate every need and budget. When you’ve invested so much in upgrading your guest experience, you want to ensure no detail is overlooked. Rigorous testing guarantees our phones perform in all climates and environments. Antibacterial plastic protects guests and housekeeping staff from germs. Battery-backup technology keeps guests connected even when the power is out.

Getronics can offer a broad selection of wireless and mobility solutions for the Hospitality market which can either support reliable voice services or indeed service optimisation messaging tools:IP DECT – for on-site wireless voice, data and messaging

With IP DECT, a single converged network can facilitate both fixed and wireless telephony. IP DECT Access Points can easily be added to the LAN and can be complemented with Access Points in a remote location to form a multi-site configuration. Applications such as messaging, corporate directory and presence are easily integrated.

VoWLAN – for on-site wireless voice, data and messagingOur Business Mobility WLAN solution provides organisations with comprehensive converged wireless communications combining voice, data and real-time multimedia applications with mission-critical business applications. Our portfolio comprises key components like wireless devices and applications.

FMC – for integration of remote and mobile devicesNEC’s Fixed Mobile UC provides the combination of Fixed Mobile Convergence and Unified Communications. Fixed Mobile UC provides the following five key functionality areas. Fixed Mobile UC takes business productivity to a new level. It seamlessly extends enterprise telephony and applications to mobile devices.

Our mobility solutions can support a wide variety of user devices and an equally broad set of inputs and outputs:

• Alerts from fire panels and other building management systems• Reliable roaming/capable voice services• Service optimisation messaging, receiving/clearing guest or service requests

• DECT/Wifi/GSM compliant services

HOTEL GROUP APPROVED GUEST VOICEMAIL & WAKEUP SOLUTIONS

MANAGED INTERNET ACCESS VIA WIFI MANAGEMENT GATEWAY

STYLISH GUESTROOM PHONES

MOBILITY SOLUTIONS

ABOUT THE GETRONICS FAMILYThe Getronics family, comprising the Connectis and Getronics brands, has a complete portfolio of integrated ICT services tailored for small-medium up to large enterprise organisations. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security. www.getronics.com

Getronics is a lead in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity. www.workspacealliance.com

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One of the only companies that can deliver end-to-end services on a local and global scale

A long-term trusted partner for many of our

customersCustomers value our

capabilities in service delivery, relationship,

commercials and transformation

We have been recognised as the go-to workspace

company for decades

All our customers are important – from

local SMBs to multinationals

INTEGRAL

COLLABORATIVE

VALUED

EXPERIENCED

CUSTOMER- CENTRIC

WHY GETRONICS?

Getronics’ customers have access to a team of experienced consultants to support them in their search for modern

workspace solutions. If you’re considering investment in digital workspace, we are keen to learn more about your

experiences and expectations. It’s time to talk – to think about how Getronics Digital Workspace could redefine your

rules for IT and business service delivery.

www.getronics.com/hospitality e-mail: webquery@getronics.com

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DELIVERING EXCEPTIONAL BUSINESS AND CUSTOMER EXPERIENCE

Getronics global footprint extends to over 100

countries, for onsite and remote support, through

our Global Workspace Alliance

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