10 qualities of a servant leader

www.solstice-mobile.com

10 Characteristics of a

Servant Leader

http://www.solstice-mobile.com


CONFIDENTIAL & PROPRIETARY

2

Coined by Robert Greenleaf in his 1970 essay,The Servant as Leader

Servant leadership is a philosophy and set of practices that enriches the lives of individuals, builds better organizations and ultimately creates a more just and caring world.




3

Servant Leadership is not a leadership style as much as it is a behavior that you adopt over the long term.

It is a person's dedication to helping others be their best selves at home, work, and in their community. Anyone can serve--and lead--from any position or role in a family, workplace, or community. - S Chris Edmonds

At work, Servant Leadership is about putting your team first and yourself second




4

Leaders Eat Last Leaders Eat Last




5

Servant Leaders Believe. . .

Every person has value and deserves civility, trust, and respect

People can accomplish much when inspired by a purpose beyond themselves




6

Servant Leaderships is about focusing on other people’s needs, not their feelings. A servant leader does not avoid making unpopular decisions or giving team members constructive

feedback when it is needed.




7

Servant Leadership requires rare qualities •a paradoxical combination of courage AND humility •a high degree of self control… •validation needs that have largely been met

Conversely, qualities that get in the way of servant leadership •Ego, that makes it difficult to 'want to serve’ •Greed •An unhealthy desire to control




8

10 Characteristics of a Servant Leader




9

#1 They Listen

Servant Leaders make a deep commitment to listening intently and understanding what others are saying.

•Give people your full attention •Take notice of their body language •Avoid interrupting before they've finished speaking

•Give feedback on what they say




10

#2 They Empathize

Servant leaders strive to understand other people's intentions and perspectives.

•Put aside your viewpoint temporarily •Value others' perspectives •Approach situations with an open mind.

•Get to know the worldview of each of your teammates




11

#3 They Heal

Servant Leaders acknowledge the emotional health and "wholeness" of people, and supports them both physically and mentally.

•Make sure that your team has the knowledge, support and resources they need to do their jobs effectively

•Ensure they have a healthy workplace •Take steps to help them be happy and engaged in their roles.




12

#4 They Are Self-Aware

Servant Leaders look at themselves, think deeply about their emotions and behavior, and consider how they affect the people around them.

•Know your strengths and weaknesses •Ask for other people's feedback on them •Learn to manage your emotions, so that you consider how your actions and behavior might affect others




13

#5 They Persuade

Servant leaders use persuasion – rather than authority – to encourage people to take action. They also aim to build consensus in groups, so that everyone supports decisions.

•Build consensus in groups •Weave others feedback into your message

•Explain the “why?” •Build your expert power




14

#6 They Conceptualize

Servant Leaders look beyond day-to-day realities to the bigger picture.

•Create a vision for your team •Give your team a brand! •Make it clear how people's roles tie in with Solstice’s mission and long term objective

•Develop a long-term focus for yourself and for others that you mentor




15

#7 They Teach Others To Serve

Servant leaders educate the members of their team through their words and actions, and they encourage their people to set aside self-serving behaviors in favor of serving others.

•One or two conversations may not have the desired change in an employee's mindset.

•Be tenacious and invest whatever time it takes to educate and inspire servant leadership practices




16

#8 They Lovingly Hold Others Accountable

Servant Leaders take responsibility for the actions and performance of their team.

•Know that no one is perfect, and everyone makes mistakes--including yourself.

•With that in mind, push for high standards of performance, service quality, and alignment of values

•Hold yourself and your teammates accountable for their performance.

•Protect the culture. People want to work with winners




17

#9 They Develop Their Teammates

Servant leaders are committed to the personal and professional development of everyone on their teams.

•Understand their developmental needs and give them the skills they need to do their jobs effectively.

•Find out what individual’s personal goals are, see if you can give them additional responsibilities that will help them achieve these.




18

#10 They Develop Community

Servant Leaders develop a sense of community within their teams.

•Provide opportunities for people to interact with one another outside of project tasks

•Organize social events such as team lunches and outings

•Celebrate team wins and individual accomplishments

•Dedicate the first few minutes of meetings to non-work-related conversations.


www.solstice-mobile.com19

multiplierBE A




Digital CX Product Strategy - Strategy Sprint

Rapid Experimentation and POCs - R&D-as-a-Service

UX Product Design & Architecture - Sprint 0

App and Platform Development - Development Sprints

Product Support & Analytics - Managed Services

let’s get started

20

thank you


10 qualities of a servant leader

Leadership & Management