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Welcome To:360 Feedback

The P&L for Human Capital

Quantum Services Inc.

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Tic Tac Toe

IntroductionsName, Years in Current Position

Play Three Different People

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Tic Tac Toe Company

VisionMissionValuesPrinciplesGoalsStrategies

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Capital Purchase

Capital = Costs of machine Expense = Lease, Maintenance,

Operations.

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Feedback

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Critical Business Indicators

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Human Capital

Capital = Costs to HireExpense = Persons salary x

expected years of service.

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People Purchase

What Happens?

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FeedbackCBI People

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Feedback Survey

Today’s Date ___________

Last Time I received Feedback for Improvement was? Date _______.

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Why 360?

CBI People

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Why 360?

Capital Human Capital

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Why 360?

Capital Human Capital

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Performance Model

Resources Expectations

Consequences

Feedback

Performers

Knowledge

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Performance Model

Resources Expectations

Consequences

Feedback

Performers

Knowledge

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Human ROI Defined

Responsibilities – My RetirementObjectives – Obtain 10k in bank this

year.Indicators –

Measures 401kBehaviors – Act Cheap

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360’s Measure...

Behavior’s Value DrivenPrinciple Driven

360

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360 Defined

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360 Defined

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360 Defined

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360 Defined

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360 Defined

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Organizational Map

CBI Good Bad Ugly

Time Set Annual

¼ Review

Annually

No Review

Un-controlled

Quality Linked to Org

Behavior

Linked to One Part

Un-linked

Costs Automated Budgeted

Paper Hidden

Un-supported

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Competency

Behaviors Good Bad Ugly

Expectations Validated Educated Guess

Stolen

Consequences Target Perfect Not Linked

Resources Available

20/80

Shotgun

80/20

Knee

Jerked

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Competency Model Tic-Tac-Toe

1. Review Organizational Map.2. Name two Competencies that will

help achieve a Goal.3. Define two behaviors for each

Competency.4. Validate the desired target (1 to 5)

1. Assume behavior is below target

5. Identify ways to improve your Gap

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Process

Feedback Good Bad Ugly

Communicate Situation, Action Result

Results Situation

Source 360 180 Boss

Improvement Alternative Actions

Numbers Only

Not Done

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BarriersOrganizational

Cultural Change, Program of the month, Not tied

IndividualTrust, Confidential, Fear, Technology,

Don’ know how to give feedback, Time, Can’t do 30 to 40 surveys

Yours?

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Tips & Tricks.

Switch Mindset by comparing to Capital Purchase

AutomateAsk… Does Human Behavior Impact

my CBI… If yes how do I measure it?Handouts

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Summary

“Feedback done by a select few is yesterday’s paradigm. In the new paradigm, Feedback becomes the

job expectations of everyone.”

Fred Brown