1 regional conference on power sector reforms in asia 9-10 march 2010 hotel hyatt regency kolkata,...
TRANSCRIPT
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Regional Conference
On Power Sector Reforms in Asia 9-10 March 2010
Hotel Hyatt Regency
Kolkata, India
RESA Project FindingsBangladesh
Chinmoy MutsuddiNodal Person RESA Unnayan Shamannay
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Developing capacity of the CSOs in participating in policy formulation and regulatory processes
Developing a mechanism of bringing the views of grassroots in the policy level and vice-versa
Promoting consumers’ participation on tariff, quality of service and complaint handling procedure
Creation of a regional network on Electricity.
Project Objective
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Local inception workshop Field research and establishment of base line survey
13 areas around Bangladesh
National stakeholders’ dialogues (Reference Group (RG) Meetings) 2 RG Meetings
Training of civil society organizations at Territorial levels 2 Round
Grassroots interface meetings 8 places, 2 Round
National Advocacy Seminar Final Consumer Survey
Planned Activities
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GaibandhaSingrijani Manob
Unnayan Shangstha
ChapainababganjBeel Chalan
Unnayan Shangstha
RajshahiShepa Society
MeherpurThikana Manob
Kalyan Shangstha
JessoreSushamaj Foundation
KhulnaDesh
BarisalPeople’s Dev.
Org.
Cox’s BazarWait & See
BholaCAB
KhagrachhariUjjibak
ComillaUnited People’s Trust
GazipurAREED
SirajganjSWC
Consumers Association of
Bangladesh (CAB)
Local CSOs in Bangladesh
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Consumer advocacy
GIM◦ Utility questioned◦ Opened eyes◦ Hesitation blocked
NRG Meeting◦ Policy makers aware
National Advocacy Seminar◦ Dialogue- Policy makers Utility Media Consumers
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Capacity Building (cont) CSOs trained
Consumer local utility relationship established
Perception changed on complaints handling
• Knowledge on participation in the Electricity Reforms Process enhanced
BERC Activities
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Consumers committee formed in the localities To prevent power theft To encourage consumers to conserve electricity To registration of complaint
Consumers commitment to inform others
To save electricity To chat on electricity billing, registration of complaint, theft of
electricity.
Networking
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Communication network established between
Utility - Consumer Consumer - consumer CSOs - consumer Electricity/energy expert - consumer
Networking (cont.)
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Sirajganj GIM Domestic Consumer Motalebur Rahman attended both
GIM-I and II meeting, he is now aware of problems related to electricity functioning, and prevailing situations of the authorities such as less work force, interference of middle men, bribery etc. Previously for loadshedding and any other problem he used to blame the local electricity authorities harshly. During second GIM he learnt what proper complaint redressal mechanism is.
Project Impact Two Cases
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Rezaul Islam was present at the both GIMs, now he knows about : load shedding, distribution problems, complaint redressal and grievance mechanisms. He is also aware that, the work forces at the facilities are not sufficient so the solution to the consumer problems takes time. He also vows to stop electricity theft and misuse. In addition, not to verbally abuse the electricity officials again.
Project Impact Two Cases (cont.)
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Continuation of the grassroots meeting - large scale Upazilla level District level Division level
Need support for the committees established by consumers
RESA required to continue Consumer / Utilities relationship Capacity building for Consumers to participate in the policy/regulatory process
Internal network established need support Utility Media CSOs Consumers
Way Forward