1 followership 2 overview overview two-dimensional model of follower behavior (kelley, robert...
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FOLLOWERSHIPFOLLOWERSHIP
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OverviewOverview • Two-Dimensional Model of Follower Two-Dimensional Model of Follower
Behavior (Kelley, Robert 1992) Behavior (Kelley, Robert 1992)
- Five types of followers- Five types of followers
• Characteristics of Effective Characteristics of Effective FollowershipFollowership
• Case StudyCase Study
• Two-Dimensional Model of Follower Two-Dimensional Model of Follower
Behavior (Kelley, Robert 1992) Behavior (Kelley, Robert 1992)
- Five types of followers- Five types of followers
• Characteristics of Effective Characteristics of Effective FollowershipFollowership
• Case StudyCase Study
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FollowershipFollowership
PassivePassive
Independent, Critical ThinkingIndependent, Critical Thinking
ActiveActive
Dependent, Uncritical ThinkingDependent, Uncritical Thinking
SheepSheep
SurvivorsSurvivors
AlienatedAlienatedFollowersFollowers
EffectiveFollowers
Yes PeopleYes People
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FollowershipFollowership(Kelley’s Model of Follower Behavior )(Kelley’s Model of Follower Behavior )
PassivePassive
Independent, Critical ThinkingIndependent, Critical Thinking
SurvivorsSurvivors ActiveActive
SHEEPSHEEPPassive followerPassive follower
Dependent, Uncritical ThinkingDependent, Uncritical Thinking
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SheepSheep• Passive/dependent, Passive/dependent,
uncritical thinkinguncritical thinking• Lack initiativeLack initiative• Do not play Do not play
an active rolean active role• Simply comply with Simply comply with
any order givenany order given
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FollowershipFollowership
PassivePassive
Independent, Critical ThinkingIndependent, Critical Thinking
SurvivorsSurvivors ActiveActive
Sheep YES PEOPLEYES PEOPLEConformist followerConformist follower
Dependent, Uncritical ThinkingDependent, Uncritical Thinking
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Yes PeopleYes People• Active/Dependent, Uncritical ThinkingActive/Dependent, Uncritical Thinking• Readily Carry Out Orders UncriticallyReadily Carry Out Orders Uncritically
– Dangerous if orders contradict Dangerous if orders contradict standardsstandards
Example: Person who always says Example: Person who always says what he thinks leaders want to hearwhat he thinks leaders want to hear
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FollowershipFollowership
PassivePassive
Independent, Critical ThinkingIndependent, Critical Thinking
SurvivorsSurvivors ActiveActive
SheepSheep Yes PeopleYes People
Dependent, Uncritical ThinkingDependent, Uncritical Thinking
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SurvivorsSurvivors • Right in the middleRight in the middle
• Rarely committed to work/group goalsRarely committed to work/group goals
• Does just enough to get byDoes just enough to get by
• Mediocre performers Mediocre performers
clogging the arteries clogging the arteries
of an organizationof an organization
• Example: “ROAD”Example: “ROAD”
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FollowershipFollowership
PassivePassive
IndependentIndependent, Critical Thinking
ActiveActive
Sheep
Survivors
ALIENATEDALIENATEDFOLLOWERSFOLLOWERS
Yes People
Dependent, Uncritical ThinkingDependent, Uncritical Thinking
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Alienated FollowersAlienated Followers• Passive/independent,Passive/independent,
critical thinkingcritical thinking
• Festering wounds Festering wounds
in an organizationin an organization
• Criticize, but never Criticize, but never
offer constructiveoffer constructive
support support
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FollowershipFollowership
PassivePassive
Independent, Critical ThinkingIndependent, Critical Thinking
ActiveActive
Dependent, Uncritical ThinkingDependent, Uncritical Thinking
SheepSheep
SurvivorsSurvivors
AlienatedAlienatedFollowersFollowers
EFFECTIVEEFFECTIVEFOLLOWERSFOLLOWERS
Yes PeopleYes People
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Effective FollowersEffective Followers• Active/independent, Active/independent,
critical thinking critical thinking • Problem solversProblem solvers• Can work with othersCan work with others• Reflect on goals ofReflect on goals of
the organizationthe organization• Not hesitant to bring Not hesitant to bring
concerns to leaderconcerns to leader
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Characteristics of Characteristics of EffectiveEffective Followership Followership
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Exemplify Core ValuesExemplify Core Values
–Integrity FirstIntegrity First
–Service Before SelfService Before Self
–Excellence In All We DoExcellence In All We Do
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DecisionDecision MakingMaking- Sound thought processes
- Achievement through teamwork
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Communication SkillsCommunication Skills
- Listening ability
- Reading comprehension
- Tactful feedback
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Commitment- Displays loyalty
- Fully supportive of the mission
and leadership
- Willing to go the “extra mile”
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Problem Solving
- Wants to be challenged
- Desires responsibility
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Organizational Organizational UnderstandingUnderstanding
- Can see the big picture
- Understands importance of their job
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FlexibilityFlexibility- Can adapt and Can adapt and
overcomeovercome
- Remains calm Remains calm during new during new challengeschallenges
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CompetenceCompetence- Never stops learning- Actions speak louder than words- Not afraid to share information
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CourageCourage• Stands up for what’s right
• Knows when to speak
• Knows when to be quiet
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EnthusiasmEnthusiasm • Passion and Excitement• Positive Attitude
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FollowershipFollowership
PassivePassive
Independent, Critical ThinkingIndependent, Critical Thinking
ActiveActive
Dependent, Uncritical ThinkingDependent, Uncritical Thinking
SheepSheep
SurvivorsSurvivors
AlienatedAlienatedFollowersFollowers
EffectiveFollowers
Yes PeopleYes People
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EffectiveFollowers -Doing, Sharing
FollowershipFollowership
PassivePassive
Independent, Critical ThinkingIndependent, Critical Thinking
ActiveActive
Dependent, Uncritical ThinkingDependent, Uncritical Thinking
SheepSheep
SurvivorsSurvivors
AlienatedAlienatedFollowersFollowers
Yes PeopleYes People
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FollowershipFollowershipLeading by DoingLeading by Doing
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Effective Followership Effective Followership
A Can Do AttitudeA Can Do Attitude
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FollowershipFollowership
PassivePassive
Independent, Critical ThinkingIndependent, Critical Thinking
ActiveActive
Dependent, Uncritical ThinkingDependent, Uncritical Thinking
SheepSheep
SurvivorsSurvivors
AlienatedAlienatedFollowersFollowers
EffectiveFollowers -Cooperative Advocacy
Yes PeopleYes People
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Effective Followership Effective Followership Cooperative ContrarianCooperative Contrarian
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Effective Followership Effective Followership
Collaborative SupportCollaborative Support
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FollowershipFollowership
PassivePassive
Independent, Critical ThinkingIndependent, Critical Thinking
ActiveActive
Dependent, Uncritical ThinkingDependent, Uncritical Thinking
SheepSheep
SurvivorsSurvivors
AlienatedAlienatedFollowersFollowers
EffectiveFollowers -SolutionSeekers
Yes PeopleYes People
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FollowershipFollowershipSeeking collaborative Seeking collaborative
solutionssolutions
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Effective FollowershipCase Study
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Effective Followership Case Study
How to respond to an uncooperative team member?
Employ listening skills and tact to offset negative energy
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Effective Followership Case Study
How to bring in co-workers to help motivate a negative team member?
Employ collaborative, positive persuasion, reinforce his or her value to the team and its goals
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SummarySummary
• Two-Dimensional Model Two-Dimensional Model
- Five Types of Followers- Five Types of Followers
• Characteristics of Effective FollowershipCharacteristics of Effective Followership
• Case StudyCase Study
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““He who cannot be a good follower cannot He who cannot be a good follower cannot
be a good leaderbe a good leader”” Aristotle (384 BC – 322 BC)Aristotle (384 BC – 322 BC)
FollowershipFollowership