1 a road map to a quality organization what is quality? work is a process. doing right things. doing...
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A Road Map To A Quality OrganizationWhat is Quality?Work is a Process.Doing Right Things.Doing Things Right.Continual Improvement.ValuesVisionsMissionStrategiesW. P. Doc Holiday Leading Special Projects2752 Mansion PlaceCrestview Hills, KY 41017Phone (859) 341-4924Cell (859) 468-2871E-Mail [email protected] 1995 -2004
Chart1
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2154.330739299648.8724507398
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5654.330739299648.7858112388
COUNT
AVERAGE
TREND
Client Services Call Volume Analysis Aug 1 1994 Through July 11 1995
jul94-jun95
DATECOUNTNUMBERAVERAGEGROWTHTREND
07/05/9436154.330739299657.509709104559.8756673604
07/06/9453254.330739299657.459075797759.8323476099
07/07/9451354.330739299657.408487069959.7890278595
07/08/9432454.330739299657.357942882159.745708109
07/11/9456554.330739299657.307443194859.7023883585
07/12/9445654.330739299657.256987969159.659068608
07/13/9460754.330739299657.206577165659.6157488576
07/14/9448854.330739299657.156210745459.5724291071
07/15/9428954.330739299657.105888669359.5291093566
07/18/94501054.330739299657.055610898359.4857896061
07/19/94471154.330739299657.005377393459.4424698557
07/20/94591254.330739299656.955188115659.3991501052
07/21/94431354.330739299656.90504302659.3558303547
07/22/94111454.330739299656.854942085759.3125106042
07/25/94931554.330739299656.804885255759.2691908538
07/26/941081654.330739299656.754872497359.2258711033
07/27/94581754.330739299656.704903771759.1825513528
07/28/94481854.330739299656.654979040159.1392316023
07/29/94521954.330739299656.605098263759.095911851954.6357.67
08/01/94482054.330739299656.555261403959.0525921014
08/02/94492154.330739299656.50546842259.0092723509
08/03/94692254.330739299656.455719279458.9659526004
08/04/94542354.330739299656.406013937458.92263285
08/05/94542454.330739299656.356352357558.8793130995
08/08/94482554.330739299656.306734501258.835993349
08/09/94362654.330739299656.2571603358.7926735985
08/10/94452754.330739299656.207629805458.7493538481
08/11/94502854.330739299656.15814288958.7060340976
08/12/94432954.330739299656.108699542458.6627143471
08/15/94683054.330739299656.059299727258.6193945966
08/16/94453154.330739299656.009943405158.5760748462
08/17/94433254.330739299655.960630537858.5327550957
08/18/94533354.330739299655.911361087158.4894353452
08/19/94483454.330739299655.862135014858.4461155947
08/22/94563554.330739299655.812952282558.4027958443
08/23/94483654.330739299655.763812852358.3594760938
08/24/94403754.330739299655.714716685958.3161563433
08/25/94583854.330739299655.665663745258.2728365928
08/26/94323954.330739299655.616653992358.2295168424
08/29/94814054.330739299655.567687389158.1861970919
08/30/94574154.330739299655.518763897658.1428773414
08/31/94524254.330739299655.469883479858.099557590954.8951.17
09/01/94624354.330739299655.421046097858.0562378405
09/02/94674454.330739299655.372251713758.01291809
09/06/94764554.330739299655.323500289757.9695983395
09/07/94484654.330739299655.27479178857.926278589
09/08/94444754.330739299655.226126170757.8829588386
09/09/94474854.330739299655.177503400157.8396390881
09/12/94624954.330739299655.128923438557.7963193376
09/13/94655054.330739299655.080386248157.7529995871
09/14/94385154.330739299655.031891791457.7096798367
09/15/94635254.330739299654.983440030757.6663600862
09/16/94575354.330739299654.935030928457.6230403357
09/19/94525454.330739299654.88666444757.5797205852
09/20/94405554.330739299654.838340548957.5364008348
09/21/94635654.330739299654.790059196657.4930810843
09/22/94625754.330739299654.741820352757.4497613338
09/23/94545854.330739299654.693623979757.4064415833
09/26/94665954.330739299654.645470040457.3631218329
09/27/94436054.330739299654.597358497257.3198020824
09/28/94596154.330739299654.549289312957.2764823319
09/29/94676254.330739299654.501262450257.2331625814
09/30/94426354.330739299654.453277871857.18984283155.3056.05
10/03/94986454.330739299654.405335540457.1465230805
10/04/94686554.330739299654.35743541957.10320333
10/05/94606654.330739299654.309577470357.0598835795
10/06/94796754.330739299654.261761657257.0165638291
10/07/94746854.330739299654.213987942756.9732440786
10/10/94936954.330739299654.166256289556.9299243281
10/11/94907054.330739299654.118566660856.8866045776
10/12/94747154.330739299654.070919019556.8432848272
10/13/94537254.330739299654.023313328656.7999650767
10/14/94637354.330739299653.975749551256.7566453262
10/17/94487454.330739299653.928227650456.7133255757
10/18/941057554.330739299653.880747589456.6700058253
10/19/94617654.330739299653.833309331256.6266860748
10/20/94657754.330739299653.785912839256.5833663243
10/21/94457854.330739299653.738558076456.5400465738
10/24/94887954.330739299653.691245006356.4967268234
10/25/94448054.330739299653.64397359256.4534070729
10/26/94538154.330739299653.596743796956.4100873224
10/27/94618254.330739299653.549555584456.3667675719
10/28/94628354.330739299653.502408917956.3234478215
10/31/94748454.330739299653.455303760756.28012807155.2169.43
11/01/94478554.330739299653.408240076356.2368083205
11/02/94428654.330739299653.361217828256.19348857
11/03/94518754.330739299653.314236979956.1501688196
11/04/94518854.330739299653.267297495156.1068490691
11/07/94858954.330739299653.220399337156.0635293186
11/08/94479054.330739299653.173542469856.0202095681
11/09/94599154.330739299653.126726856755.9768898177
11/10/94509254.330739299653.079952461455.9335700672
11/11/94309354.330739299653.033219247855.8902503167
11/14/94689454.330739299652.986527179655.8469305662
11/15/94549554.330739299652.939876220455.8036108158
11/16/94539654.330739299652.893266334255.7602910653
11/17/94519754.330739299652.846697484855.7169713148
11/18/94399854.330739299652.800169635955.6736515643
11/21/94479954.330739299652.753682751755.6303318139
11/22/944510054.330739299652.707236795955.5870120634
11/23/944710154.330739299652.660831732555.5436923129
11/28/946710254.330739299652.614467525655.5003725624
11/29/944910354.330739299652.568144139255.457052812
11/30/944510454.330739299652.521861537355.413733061553.4351.35
12/1/944910554.330739299652.47561968455.370413311
12/2/943310654.330739299652.429418543455.3270935605
12/5/946510754.330739299652.383258079755.2837738101
12/6/946810854.330739299652.337138257255.2404540596
12/7/946810954.330739299652.291059039955.1971343091
12/8/945611054.330739299652.245020392255.1538145586
12/9/944011154.330739299652.199022278355.1104948082
12/12/946511254.330739299652.153064662555.0671750577
12/13/946711354.330739299652.107147509355.0238553072
12/14/945211454.330739299652.061270782954.9805355567
12/15/943111554.330739299652.015434447854.9372158063
12/16/943711654.330739299651.969638468454.8938960558
12/19/943511754.330739299651.923882809254.8505763053
12/20/945711854.330739299651.878167434654.8072565548
12/21/944311954.330739299651.832492309354.7639368044
12/22/942312054.330739299651.786857397754.7206170539
12/27/943012154.330739299651.741262664654.6772973034
12/28/943812254.330739299651.695708074454.6339775529
12/29/943912354.330739299651.650193591954.5906578025
12/30/942912454.330739299651.604719181754.54733805253.7246.25
1/3/959912554.330739299651.559284808654.5040183015
1/4/958412654.330739299651.513890437354.460698551
1/5/9512412754.330739299651.468536032554.4173788006
1/6/955612854.330739299651.423221559254.3740590501
1/9/9510812954.330739299651.377946982254.3307392996
1/10/956613054.330739299651.332712266254.2874195491
1/11/955413154.330739299651.287517376354.2440997987
1/12/955713254.330739299651.242362277454.2007800482
1/13/955113354.330739299651.197246934454.1574602977
1/16/9511013454.330739299651.152171312354.1141405472
1/17/958413554.330739299651.107135376154.0708207968
1/18/9511413654.330739299651.06213909154.0275010463
1/19/955813754.330739299651.01718242253.9841812958
1/20/955813854.330739299650.972265334253.9408615453
1/23/9511013954.330739299650.927387792853.8975417949
1/24/959314054.330739299650.882549762953.8542220444
1/25/958514154.330739299650.837751209953.8109022939
1/26/953914254.330739299650.792992098853.7675825434
1/27/957114354.330739299650.74827239553.724262793
1/30/957014454.330739299650.703592063953.6809430425
1/31/955414554.330739299650.658951070653.63762329254.8878.33
2/1/956114654.330739299650.614349380753.5943035415
2/2/954714754.330739299650.569786959453.5509837911
2/3/954914854.330739299650.525263772353.5076640406
2/6/957614954.330739299650.480779784753.4643442901
2/7/955115054.330739299650.436334962253.4210245396
2/8/956715154.330739299650.391929270353.3777047892
2/9/955815254.330739299650.347562674553.3343850387Application Support 2180Application Support 5754.3307392996
2/10/954615354.330739299650.303235140453.2910652882Trouble 26160Trouble 4340
2/13/956215454.330739299650.258946633753.2477455377Service 17250Service 2990
2/14/958215554.330739299650.214697119953.2044257873Status 6620Status 1320
2/15/956315654.330739299650.170486564753.1611060368Other 4560Other 400
2/16/956315754.330739299650.126314933853.1177862863
2/17/957615854.330739299650.08218219353.0744665358
2/20/955215954.330739299650.03808830853.0311467854
2/21/954816054.330739299649.994033244652.98782703491st Tier 344301st Tier 5870
2/22/955016154.330739299649.950016968752.94450728442nd Tier 153202nd Tier 2310
2/23/954716254.330739299649.90603944652.9011875339Other Mis U S Shoe 5740Other Mis U S Shoe 1080
2/24/956216354.330739299649.862100642552.8578677835Outside Vendor 1110Outside Vendor 140
2/27/956516454.330739299649.81820052452.814548033
2/28/954016554.330739299649.774339056652.771228282550.2858.25
3/1/954316654.330739299649.730516206152.727908532ApplicationTroubleServiceStatusOtherTotal
3/2/955916754.330739299649.686731938652.6845887816July000000
3/3/953216854.330739299649.642986220152.6412690311Aug000000
3/6/957716954.330739299649.599279016752.5979492806Sept000000
3/7/955117054.330739299649.555610294452.5546295301Oct000000
3/8/957417154.330739299649.511980019452.5113097797Nov000000
3/9/956917254.330739299649.468388157952.4679900292Dec000000
3/10/953817354.330739299649.424834675952.4246702787Jan000000
3/13/959417454.330739299649.381319539852.3813505282YTD000000
3/14/953817554.330739299649.337842715752.3380307778
3/15/954817654.330739299649.2944041752.2947110273
3/16/953217754.330739299649.251003868952.2513912768
3/17/954617854.330739299649.207641778752.20807152631ST Tier2ND TierOther MIS / U S ShoeVendorTotal
3/20/956417954.330739299649.164317865852.1647517759July00000
3/21/954518054.330739299649.121032096752.1214320254Aug00000
3/22/954118154.330739299649.077784437652.0781122749Sep00000
3/23/954018254.330739299649.034574855252.0347925244Oct0002121
3/24/953218354.330739299648.991403315751.991472774Nov668000668
3/27/958618454.330739299648.948269785851.9481530235Dec52601420668
3/28/958018554.330739299648.90517423251.904833273Jan00000
3/29/957818654.330739299648.862116620851.8615135225YTD11940142211357
3/30/957518754.330739299648.819096918951.8181937721
3/31/956618854.330739299648.776115092851.774874021648.4556.87
4/3/956618954.330739299648.733171109251.7315542711
4/4/955119054.330739299648.690264934851.6882345206
4/5/955019154.330739299648.647396536451.6449147702
4/6/957119254.330739299648.604565880651.6015950197
4/7/953219354.330739299648.561772934251.5582752692
4/10/955619454.330739299648.51901766451.5149555187
4/11/953819554.330739299648.476300036951.4716357683
4/12/955819654.330739299648.433620019751.4283160178
4/13/954519754.330739299648.390977579251.3849962673
4/14/952819854.330739299648.348372682551.3416765168
4/17/954419954.330739299648.305805296451.2983567664
4/18/954520054.330739299648.26327538851.2550370159
4/19/954320154.330739299648.220782924251.2117172654
4/20/953320254.330739299648.178327872151.1683975149
4/21/954020354.330739299648.135910198751.1250777645
4/24/954420454.330739299648.093529871151.081758014
4/25/955820554.330739299648.051186856451.0384382635
4/26/954620654.330739299648.008881121850.995118513
4/27/955620754.330739299647.966612634550.9517987626
4/28/955320854.330739299647.924381361750.908479012145.4247.85
5/1/955320954.330739299647.882187270550.8651592616
5/2/955821054.330739299647.840030328450.8218395111
5/3/954121154.330739299647.797910502450.7785197607
5/4/953021254.330739299647.755827760150.7352000102
5/5/953021354.330739299647.713782068750.6918802597
5/8/958321454.330739299647.671773395650.6485605092
5/9/957621554.330739299647.629801708350.6052407588
5/10/952921654.330739299647.587866974150.5619210083
5/11/954621754.330739299647.545969160550.5186012578
5/12/952621854.330739299647.50410823550.4752815073
5/15/959521954.330739299647.462284165250.4319617569
5/16/954722054.330739299647.420496918650.3886420064
5/17/953222154.330739299647.378746462750.3453222559
5/18/953422254.330739299647.337032765250.3020025054
5/19/954222354.330739299647.295355793850.258682755
5/22/954822454.330739299647.25371551650.2153630045
5/23/954822554.330739299647.212111899650.172043254
5/24/954222654.330739299647.170544912250.1287235035
5/25/953722754.330739299647.129014521850.0854037531
5/26/952522854.330739299647.087520695950.0420840026
5/30/955122954.330739299647.046063402549.9987642521
5/31/954023054.330739299647.004642609449.955444501644.3246.05
6/1/954823154.330739299646.963258284449.9121247512
6/2/952723254.330739299646.921910395449.8688050007
6/5/954423354.330739299646.880598910349.8254852502
6/6/954923454.330739299646.839323797249.7821654997
6/7/953923554.330739299646.798085023949.7388457493
6/8/953523654.330739299646.756882558549.6955259988
6/9/955623754.330739299646.71571636949.6522062483
6/12/958023854.330739299646.674586423549.6088864978
6/13/954523954.330739299646.633492690149.5655667474
6/14/954524054.330739299646.592435136849.5222469969
6/15/953324154.330739299646.551413731949.4789272464Jul54.6357.67
6/16/953224254.330739299646.510428443449.4356074959Aug54.8951.17
6/19/953924354.330739299646.469479239749.3922877455Sep55.3056.05
6/20/954524454.330739299646.428566088949.348967995Oct55.2169.43
6/21/956324554.330739299646.387688959249.3056482445Nov53.4351.35
6/22/953724654.330739299646.346847819149.262328494Dec53.7246.25
6/23/953124754.330739299646.306042636749.2190087436Jan54.8878.33
6/26/953924854.330739299646.265273380549.1756889931Feb50.2858.25
6/27/954924954.330739299646.224540018849.1323692426Mar48.4556.87
6/28/953625054.330739299646.1838425249.0890494921Apr45.4247.85
6/29/953925154.330739299646.143180852449.0457297417May44.3246.05
6/30/952625254.330739299646.102554984749.002409991242.5942.59Jun42.5942.59
7/5/953625354.330739299646.061964885248.9590902407
7/6/953725454.330739299646.021410522548.9157704902
7/7/952125554.330739299645.980891865148.8724507398
7/10/954625654.330739299645.940408881648.8291309893
7/11/955625754.330739299645.899961540548.7858112388
7/12/95258
7/13/95259
7/14/95260
7/17/95261
7/18/95262
7/19/95263
7/20/95264
7/21/95265
7/24/95266
7/25/95267
7/26/95268
7/27/95269
7/28/95270
7/31/95271
InstallOrder
&A
Page &P
jul94-jun95
3443
1532
574
111
&L&A&CPage &P of &N Date &D Time &T&RDoc Holiday
Client Services ReferralsJuly - November 1994
aug94-jul95
587
231
108
14
&L&F&A&CPage &P of &N Date &D Time &T&RDoc Holiday
Client Services ReferralsNovember 1994
Sep94-Aug95
0
0
0
0
0
&L&F &A&C&P of &N Date &D Time &T &RDoc Holiday
July Service Requests
Oct94-Sep95
0
0
0
0
&C
&L&F &A&CPage &P of &N Date &D Time &T&RDoc Holiday
July Service Referrals
Jan95-Dec95
0000000
0000000
0000000
0000000
&C
&L&F &A&CPage &P of &N Date &D Time &T&RDoc Holiday
#REF!
#REF!
#REF!
#REF!
#REF!
#REF!
#REF!
Service Referrals By Month
Nov94-Oct95
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
&C
&L&F &A&CPage &P Date &D Time &T&RDoc Holiday
Actual
Average
Trend
Dates
Number of Tickets
Client Services Call Volume Analysis July 1 through Jan 31
Sheet6
0000000
0000000
0000000
0000000
0000000
&C
&L&F &A&CPage &P Date &D Time &T&RDoc Holiday
#REF!
#REF!
#REF!
#REF!
#REF!
#REF!
#REF!
Service Requests By Month
Sheet7
&C
&L&F&CPage &P Date &D Time &T&RClient ServicesAttachment 1
COUNT
AVERAGE
TREND
Client Services Call Volume Analysis Aug 1 1994 Through July 11 1995
Sheet8
00
00
00
00
00
00
00
00
00
00
00
00
&C
&L&F&CPage &P Date &D Time &T&RClient Services
Average Calls from That Month To End Of Year
Average Calls Per Day That Month
Average Call Data
Sheet9
DATECOUNTNUMBERAVERAGEGROWTHTREND
08/01/9448153.456349206362.166767737363.0390237782
08/02/9449253.456349206362.063488398862.9626678055
08/03/9469353.456349206361.960380641162.8863118328
08/04/9454453.456349206361.857444179162.8099558601
08/05/9454553.456349206361.754678728262.7335998874
08/08/9448653.456349206361.652084004362.6572439147
08/09/9436753.456349206361.549659723862.5808879421
08/10/9445853.456349206361.447405603662.5045319694
08/11/9450953.456349206361.345321360962.4281759967
08/12/94431053.456349206361.243406713662.351820024
08/15/94681153.456349206361.141661379862.2754640513
08/16/94451253.456349206361.040085078362.1991080786
08/17/94431353.456349206360.938677528362.1227521059
08/18/94531453.456349206360.837438449462.0463961333
08/19/94481553.456349206360.736367561761.9700401606
08/22/94561653.456349206360.635464585861.8936841879
08/23/94481753.456349206360.534729242861.8173282152
08/24/94401853.456349206360.434161254161.7409722425
08/25/94581953.456349206360.333760341861.6646162698
08/26/94322053.456349206360.233526228261.5882602972
08/29/94812153.456349206360.133458636361.5119043245
08/30/94572253.456349206360.033557289361.4355483518
08/31/94522353.456349206359.933821911261.3591923791
09/01/94622453.456349206359.834252226261.2828364064
09/02/94672553.456349206359.73484795961.2064804337
09/06/94762653.456349206359.635608834961.1301244611
09/07/94482753.456349206359.536534579361.0537684884
09/08/94442853.456349206359.437624918560.9774125157
09/09/94472953.456349206359.338879579160.901056543
09/12/94623053.456349206359.240298287960.8247005703
09/13/94653153.456349206359.141880772560.7483445976
09/14/94383253.456349206359.043626760860.671988625
09/15/94633353.456349206358.945535981260.5956326523
09/16/94573453.456349206358.847608162460.5192766796
09/19/94523553.456349206358.749843033860.4429207069
09/20/94403653.456349206358.65224032560.3665647342
09/21/94633753.456349206358.554799766360.2902087615
09/22/94623853.456349206358.457521088260.2138527889
09/23/94543953.456349206358.360404021860.1374968162
09/26/94664053.456349206358.263448298660.0611408435
09/27/94434153.456349206358.166653650659.9847848708
09/28/94594253.456349206358.070019810259.9084288981
09/29/94674353.456349206357.973546510259.8320729254
09/30/94424453.456349206357.87723348459.7557169528
10/03/94984553.456349206357.781080465159.6793609801
10/04/94684653.456349206357.685087187959.6030050074
10/05/94604753.456349206357.589253386959.5266490347
10/06/94794853.456349206357.493578797259.450293062
10/07/94744953.456349206357.398063154359.3739370893
10/10/94935053.456349206357.302706194259.2975811167
10/11/94905153.456349206357.207507653159.221225144
10/12/94745253.456349206357.11246726859.1448691713
10/13/94535353.456349206357.01758477659.0685131986
10/14/94635453.456349206356.922859914958.9921572259
10/17/94485553.456349206356.828292422858.9158012532
10/18/941055653.456349206356.733882038258.8394452806
10/19/94615753.456349206356.639628500258.7630893079
10/20/94655853.456349206356.545531548158.6867333352
10/21/94455953.456349206356.451590921858.6103773625
10/24/94886053.456349206356.357806361758.5340213898
10/25/94446153.456349206356.264177608358.4576654171
10/26/94536253.456349206356.17070440358.3813094444
10/27/94616353.456349206356.077386487258.3049534718
10/28/94626453.456349206355.984223603158.2285974991
10/31/94746553.456349206355.891215492958.1522415264
11/01/94476653.456349206355.798361899758.0758855537
11/02/94426753.456349206355.705662566657.999529581
11/03/94516853.456349206355.613117237557.9231736083
11/04/94516953.456349206355.520725656457.8468176357
11/07/94857053.456349206355.42848756857.770461663
11/08/94477153.456349206355.336402717257.6941056903
11/09/94597253.456349206355.244470849557.6177497176
11/10/94507353.456349206355.152691710757.5413937449
11/11/94307453.456349206355.06106504757.4650377722
11/14/94687553.456349206354.969590605357.3886817996
11/15/94547653.456349206354.878268132557.3123258269
11/16/94537753.456349206354.787097376257.2359698542
11/17/94517853.456349206354.696078084357.1596138815
11/18/94397953.456349206354.605210005357.0832579088
11/21/94478053.456349206354.514492887957.0069019361
11/22/94458153.456349206354.423926481256.9305459635
11/23/94478253.456349206354.33351053556.8541899908
11/28/94678353.456349206354.243244799356.7778340181
11/29/94498453.456349206354.153129024556.7014780454
11/30/94458553.456349206354.063162961556.6251220727
12/1/94498653.456349206353.973346361556.5487661
12/2/94338753.456349206353.883678976356.4724101274
12/5/94658853.456349206353.79416055856.3960541547
12/6/94688953.456349206353.70479085956.319698182
12/7/94689053.456349206353.615569632456.2433422093
12/8/94569153.456349206353.526496631456.1669862366
12/9/94409253.456349206353.437571609756.0906302639
12/12/94659353.456349206353.348794321756.0142742913
12/13/94679453.456349206353.260164521755.9379183186
12/14/94529553.456349206353.171681964955.8615623459
12/15/94319653.456349206353.083346406555.7852063732
12/16/94379753.456349206352.995157602455.7088504005
12/19/94359853.456349206352.907115308755.6324944278
12/20/94579953.456349206352.819219282155.5561384552
12/21/944310053.456349206352.731469279555.4797824825
12/22/942310153.456349206352.643865058455.4034265098
12/27/943010253.456349206352.556406376655.3270705371
12/28/943810353.456349206352.469092992255.2507145644
12/29/943910453.456349206352.38192466455.1743585917
12/30/942910553.456349206352.294901150855.098002619
1/3/959910653.456349206352.208022212255.0216466464
1/4/958410753.456349206352.121287607954.9452906737
1/5/9512410853.456349206352.034697098254.868934701
1/6/955610953.456349206351.948250443654.7925787283
1/9/9510811053.456349206351.861947405254.7162227556
1/10/956611153.456349206351.775787744454.6398667829
1/11/955411253.456349206351.68977122354.5635108103
1/12/955711353.456349206351.603897603154.4871548376
1/13/955111453.456349206351.518166647554.4107988649
1/16/9511011553.456349206351.43257811954.3344428922
1/17/958411653.456349206351.34713178154.2580869195
1/18/9511411753.456349206351.261827397354.1817309468
1/19/955811853.456349206351.176664732254.1053749742
1/20/955811953.456349206351.091643550154.0290190015
1/23/9511012053.456349206351.00676361653.9526630288
1/24/959312153.456349206350.922024695253.8763070561
1/25/958512253.456349206350.837426553553.7999510834
1/26/953912353.456349206350.75296895753.7235951107
1/27/957112453.456349206350.668651672253.6472391381
1/30/957012553.456349206350.584474465953.5708831654
1/31/955412653.456349206350.500437105653.4945271927
2/1/956112753.456349206350.416539358853.41817122
2/2/954712853.456349206350.332780993653.3418152473
2/3/954912953.456349206350.249161778453.2654592746
2/6/957613053.456349206350.165681482253.189103302
2/7/955113153.456349206350.08233987453.1127473293
2/8/956713253.456349206349.999136723553.0363913566
2/9/955813353.456349206349.916071800652.9600353839
2/10/954613453.456349206349.833144875752.8836794112
2/13/956213553.456349206349.750355719652.8073234385
2/14/958213653.456349206349.667704103452.7309674659
2/15/956313753.456349206349.585189798552.6546114932
2/16/956313853.456349206349.502812576952.5782555205
2/17/957613953.456349206349.420572210852.5018995478
2/20/955214053.456349206349.338468472952.4255435751
2/21/954814153.456349206349.256501136152.3491876024
2/22/955014253.456349206349.174669973952.2728316298
2/23/954714353.456349206349.0929747652.1964756571
2/24/956214453.456349206349.011415268652.1201196844
2/27/956514553.456349206348.929991274252.0437637117
2/28/954014653.456349206348.848702551751.967407739
3/1/954314753.456349206348.767548876351.8910517663
3/2/955914853.456349206348.686530023851.8146957936
3/3/953214953.456349206348.605645770151.738339821
3/6/957715053.456349206348.524895891551.6619838483
3/7/955115153.456349206348.44428016551.5856278756
3/8/957415253.456349206348.363798367551.5092719029
3/9/956915353.456349206348.283450276651.4329159302
3/10/953815453.456349206348.203235670251.3565599575
3/13/959415553.456349206348.123154326551.2802039849
3/14/953815653.456349206348.043206024151.2038480122
3/15/954815753.456349206347.96339054251.1274920395
3/16/953215853.456349206347.883707659551.0511360668
3/17/954615953.456349206347.804157156450.9747800941
3/20/956416053.456349206347.724738812650.8984241214
3/21/954516153.456349206347.645452408750.8220681488
3/22/954116253.456349206347.566297725550.7457121761
3/23/954016353.456349206347.487274544150.6693562034
3/24/953216453.456349206347.40838264650.5930002307
3/27/958616553.456349206347.329621813250.516644258
3/28/958016653.456349206347.250991827950.4402882853
3/29/957816753.456349206347.172492472850.3639323127
3/30/957516853.456349206347.094123530750.28757634
3/31/956616953.456349206347.015884785150.2112203673
4/3/956617053.456349206346.937776019750.1348643946
4/4/955117153.456349206346.859797018450.0585084219
4/5/955017253.456349206346.781947565849.9821524492
4/6/957117353.456349206346.704227446649.9057964766
4/7/953217453.456349206346.626636445949.8294405039
4/10/955617553.456349206346.549174349349.7530845312
4/11/953817653.456349206346.471840942649.6767285585
4/12/955817753.456349206346.394636011949.6003725858
4/13/954517853.456349206346.317559343949.5240166131
4/14/952817953.456349206346.240610725549.4476606405
4/17/954418053.456349206346.163789943949.3713046678
4/18/954518153.456349206346.087096786749.2949486951
4/19/954318253.456349206346.010531041949.2185927224
4/20/953318353.456349206345.93409249849.1422367497
4/21/954018453.456349206345.857780943449.065880777
4/24/954418553.456349206345.781596167348.9895248044
4/25/955818653.456349206345.70553795948.9131688317
4/26/954618753.456349206345.629606108348.836812859
4/27/955618853.456349206345.553800405248.7604568863
4/28/955318953.456349206345.478120640248.6841009136
5/1/955319053.456349206345.402566604148.6077449409
5/2/955819153.456349206345.327138087948.5313889683
5/3/954119253.456349206345.251834883248.4550329956
5/4/953019353.456349206345.176656781748.3786770229
5/5/953019453.456349206345.101603575748.3023210502
5/8/958319553.456349206345.026675057548.2259650775
5/9/957619653.456349206344.951871020248.1496091048
5/10/952919753.456349206344.877191256848.0732531321
5/11/954619853.456349206344.80263556147.9968971595
5/12/952619953.456349206344.728203726547.9205411868
5/15/959520053.456349206344.653895547747.8441852141
5/16/954720153.456349206344.579710819147.7678292414
5/17/953220253.456349206344.505649335547.6914732687
5/18/953420353.456349206344.431710892447.615117296
5/19/954220453.456349206344.357895285147.5387613234
5/22/954820553.456349206344.284202309847.4624053507
5/23/954820653.456349206344.210631762647.386049378
5/24/954220753.456349206344.137183440147.3096934053
5/25/953720853.456349206344.063857139347.2333374326
5/26/952520953.456349206343.990652657547.1569814599
5/30/955121053.456349206343.917569792347.0806254873
5/31/954021153.456349206343.844608341647.0042695146
6/1/954821253.456349206343.771768103846.9279135419
6/2/952721353.456349206343.699048877446.8515575692
6/5/954421453.456349206343.626450461546.7752015965
6/6/954921553.456349206343.553972655346.6988456238
6/7/953921653.456349206343.481615258446.6224896512
6/8/953521753.456349206343.409378070946.5461336785
6/9/955621853.456349206343.337260892946.4697777058
6/12/958021953.456349206343.265263525146.3934217331
6/13/954522053.456349206343.193385768646.3170657604
6/14/954522153.456349206343.121627424546.2407097877
6/15/953322253.456349206343.049988294546.1643538151
6/16/953222353.456349206342.978468180546.0879978424
6/19/953922453.456349206342.907066884846.0116418697
6/20/954522553.456349206342.835784210145.935285897
6/21/956322653.456349206342.764619959245.8589299243
6/22/953722753.456349206342.693573935345.7825739516
6/23/953122853.456349206342.622645942245.706217979
6/26/953922953.456349206342.551835783745.6298620063
6/27/954923053.456349206342.48114326445.5535060336
6/28/953623153.456349206342.410568187745.4771500609
6/29/953923253.456349206342.340110359745.4007940882
6/30/952623353.456349206342.269769585245.3244381155
7/5/953623453.456349206342.199545669845.2480821429
7/6/953723553.456349206342.129438419245.1717261702
7/7/952123653.456349206342.059447639745.0953701975
7/10/954623753.456349206341.989573137845.0190142248
7/11/955623853.456349206341.919814720344.9426582521
7/12/953223953.456349206341.850172194444.8663022794
7/13/953324053.456349206341.780645367544.7899463067
7/14/953224153.456349206341.711234047344.7135903341
7/17/953724253.456349206341.641938042144.6372343614
7/18/954024353.456349206341.572757160244.5608783887
7/19/952524453.456349206341.503691210444.484522416
7/20/952124553.456349206341.434740001844.4081664433
7/21/952124653.456349206341.365903343644.3318104706
7/24/954524753.456349206341.297181045744.255454498
7/25/954224853.456349206341.22857291844.1790985253
7/26/955624953.456349206341.160078770844.1027425526
7/27/953925053.456349206341.091698414844.0263865799
7/28/951725153.456349206341.02343166143.9500306072
7/31/954625253.456349206340.955278320543.8736746345
&A
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Sheet9
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&C
&L&F&CPage &P Date &D Time &T&RClient ServicesAttachment 1
#REF!
#REF!
#REF!
Client Services Call Volume Analysis Aug 1 1994 Through July 31 1995
Sheet10
DATECOUNTNUMBERAVERAGEGROWTHTREND
09/01/9462152.063492063566.159547281566.6949620428
09/02/9467252.063492063565.998955353266.5783766246
09/06/9476352.063492063565.838753236666.4617912065
09/07/9448452.063492063565.678939985566.3452057883
09/08/9444552.063492063565.51951465666.2286203701
09/09/9447652.063492063565.360476306666.112034952
09/12/9462752.063492063565.201823997865.9954495338
09/13/9465852.063492063565.043556792565.8788641157
09/14/9438952.063492063564.885673756265.7622786975
09/15/94631052.063492063564.728173956165.6456932793
09/16/94571152.063492063564.571056462165.5291078612
09/19/94521252.063492063564.414320346265.412522443
09/20/94401352.063492063564.257964682765.2959370248
09/21/94631452.063492063564.10198854865.1793516067
09/22/94621552.063492063563.946391020965.0627661885
09/23/94541652.063492063563.791171182464.9461807704
09/26/94661752.063492063563.636328115764.8295953522
09/27/94431852.063492063563.481860906364.713009934
09/28/94591952.063492063563.327768641964.5964245159
09/29/94672052.063492063563.174050412264.4798390977
09/30/94422152.063492063563.020705309564.3632536796
10/03/94982252.063492063562.867732427964.2466682614
10/04/94682352.063492063562.715130864164.1300828432
10/05/94602452.063492063562.562899716664.0134974251
10/06/94792552.063492063562.411038086363.8969120069
10/07/94742652.063492063562.259545076463.7803265887
10/10/94932752.063492063562.108419791963.6637411706
10/11/94902852.063492063561.957661340463.5471557524
10/12/94742952.063492063561.807268831563.4305703343
10/13/94533052.063492063561.657241376763.3139849161
10/14/94633152.063492063561.507578090163.1973994979
10/17/94483252.063492063561.358278087663.0808140798
10/18/941053352.063492063561.209340487562.9642286616
10/19/94613452.063492063561.060764410162.8476432435
10/20/94653552.063492063560.912548977862.7310578253
10/21/94453652.063492063560.764693315262.6144724071
10/24/94883752.063492063560.61719654962.497886989
10/25/94443852.063492063560.470057808262.3813015708
10/26/94533952.063492063560.323276223562.2647161526
10/27/94614052.063492063560.176850928262.1481307345
10/28/94624152.063492063560.030781057362.0315453163
10/31/94744252.063492063559.885065748161.9149598982
11/01/94474352.063492063559.739704139961.79837448
11/02/94424452.063492063559.594695374361.6817890618
11/03/94514552.063492063559.450038594761.5652036437
11/04/94514652.063492063559.305732946861.4486182255
11/07/94854752.063492063559.161777578261.3320328073
11/08/94474852.063492063559.018171638761.2154473892
11/09/94594952.063492063558.874914280161.098861971
11/10/94505052.063492063558.732004656360.9822765529
11/11/94305152.063492063558.589441923260.8656911347
11/14/94685252.063492063558.447225238860.7491057165
11/15/94545352.063492063558.305353763160.6325202984
11/16/94535452.063492063558.163826658160.5159348802
11/17/94515552.063492063558.02264308860.3993494621
11/18/94395652.063492063557.881802218960.2827640439
11/21/94475752.063492063557.741303218960.1661786257
11/22/94455852.063492063557.601145258260.0495932076
11/23/94475952.063492063557.46132750959.9330077894
11/28/94676052.063492063557.321849145459.8164223712
11/29/94496152.063492063557.182709343759.6998369531
11/30/94456252.063492063557.043907282159.5832515349
12/1/94496352.063492063556.905442140759.4666661168
12/2/94336452.063492063556.767313101759.3500806986
12/5/94656552.063492063556.629519349359.2334952804
12/6/94686652.063492063556.492060069659.1169098623
12/7/94686752.063492063556.354934450859.0003244441
12/8/94566852.063492063556.218141682958.883739026
12/9/94406952.063492063556.08168095858.7671536078
12/12/94657052.063492063555.945551470258.6505681896
12/13/94677152.063492063555.809752415358.5339827715
12/14/94527252.063492063555.674282991458.4173973533
12/15/94317352.063492063555.539142398258.3008119351
12/16/94377452.063492063555.404329837658.184226517
12/19/94357552.063492063555.269844513458.0676410988
12/20/94577652.063492063555.135685631257.9510556807
12/21/94437752.063492063555.001852398757.8344702625
12/22/94237852.063492063554.868344025457.7178848443
12/27/94307952.063492063554.735159722757.6012994262
12/28/94388052.063492063554.60229870457.484714008
12/29/94398152.063492063554.469760184657.3681285899
12/30/94298252.063492063554.337543381757.2515431717
1/3/95998352.063492063554.205647514457.1349577535
1/4/95848452.063492063554.074071803657.0183723354
1/5/951248552.063492063553.942815472256.9017869172
1/6/95568652.063492063553.811877744956.785201499
1/9/951088752.063492063553.681257848556.6686160809
1/10/95668852.063492063553.550955011456.5520306627
1/11/95548952.063492063553.42096846456.4354452446
1/12/95579052.063492063553.291297438656.3188598264
1/13/95519152.063492063553.161941169256.2022744082
1/16/951109252.063492063553.032898891956.0856889901
1/17/95849352.063492063552.904169844555.9691035719
1/18/951149452.063492063552.775753266755.8525181537
1/19/95589552.063492063552.647648455.7359327356
1/20/95589652.063492063552.519854487855.6193473174
1/23/951109752.063492063552.392370775255.5027618993
1/24/95939852.063492063552.265196509455.3861764811
1/25/95859952.063492063552.138330939255.2695910629
1/26/953910052.063492063552.011773315355.1530056448
1/27/957110152.063492063551.885522890155.0364202266
1/30/957010252.063492063551.759578918154.9198348085
1/31/955410352.063492063551.633940655354.8032493903
2/1/956110452.063492063551.508607359754.6866639721
2/2/954710552.063492063551.38357829154.570078554
2/3/954910652.063492063551.258852710854.4534931358
2/6/957610752.063492063551.134429882354.3369077176
2/7/955110852.063492063551.010309070854.2203222995
2/8/956710952.063492063550.886489543154.1037368813
2/9/955811052.063492063550.762970567953.9871514632
2/10/954611152.063492063550.639751415653.870566045
2/13/956211252.063492063550.516831358553.7539806268
2/14/958211352.063492063550.394209670653.6373952087
2/15/956311452.063492063550.271885627653.5208097905
2/16/956311552.063492063550.14985850753.4042243724
2/17/957611652.063492063550.028127588153.2876389542
2/20/955211752.063492063549.90669215253.171053536
2/21/954811852.063492063549.785551481353.0544681179
2/22/955011952.063492063549.664704860652.9378826997
2/23/954712052.063492063549.544151576252.8212972815
2/24/956212152.063492063549.423890915952.7047118634
2/27/956512252.063492063549.303922169552.5881264452
2/28/954012352.063492063549.184244628552.4715410271
3/1/954312452.063492063549.064857585952.3549556089
3/2/955912552.063492063548.945760336752.2383701907
3/3/953212652.063492063548.826952177352.1217847726
3/6/957712752.063492063548.708432406252.0051993544
3/7/955112852.063492063548.590200323251.8886139362
3/8/957412952.063492063548.4722552351.7720285181
3/9/956913052.063492063548.354596430151.6554430999
3/10/953813152.063492063548.237223228451.5388576818
3/13/959413252.063492063548.120134931851.4222722636
3/14/953813352.063492063548.003330848751.3056868454
3/15/954813452.063492063547.886810289251.1891014273
3/16/953213552.063492063547.770572565151.0725160091
3/17/954613652.063492063547.654616989850.955930591
3/20/956413752.063492063547.538942878550.8393451728
3/21/954513852.063492063547.423549547950.7227597546
3/22/954113952.063492063547.308436316650.6061743365
3/23/954014052.063492063547.193602504650.4895889183
3/24/953214152.063492063547.079047433750.3730035001
3/27/958614252.063492063546.964770427350.256418082
3/28/958014352.063492063546.850770810450.1398326638
3/29/957814452.063492063546.737047909650.0232472457
3/30/957514552.063492063546.623601053449.9066618275
3/31/956614652.063492063546.510429571649.7900764093
4/3/956614752.063492063546.397532795949.6734909912
4/4/955114852.063492063546.284910059449.556905573
4/5/955014952.063492063546.172560696949.4403201549
4/6/957115052.063492063546.060484044949.3237347367
4/7/953215152.063492063545.948679441449.2071493185
4/10/955615252.063492063545.83714622649.0905639004
4/11/953815352.063492063545.725883740148.9739784822
4/12/955815452.063492063545.614891326348.857393064
4/13/954515552.063492063545.504168329348.7408076459
4/14/952815652.063492063545.39371409548.6242222277
4/17/954415752.063492063545.28352797148.5076368096
4/18/954515852.063492063545.173609306548.3910513914
4/19/954315952.063492063545.063957452448.2744659732
4/20/953316052.063492063544.954571760948.1578805551
4/21/954016152.063492063544.845451586148.0412951369
4/24/954416252.063492063544.736596283447.9247097188
4/25/955816352.063492063544.628005209947.8081243006
4/26/954616452.063492063544.519677724147.6915388824
4/27/955616552.063492063544.411613186447.5749534643
4/28/955316652.063492063544.303810958447.4583680461
5/1/955316752.063492063544.196270403447.3417826279
5/2/955816852.063492063544.088990886247.2251972098
5/3/954116952.063492063543.981971773247.1086117916
5/4/953017052.063492063543.875212432446.9920263735
5/5/953017152.063492063543.768712233146.8754409553
5/8/958317252.063492063543.662470546446.7588555371
5/9/957617352.063492063543.556486744746.642270119
5/10/952917452.063492063543.45076020246.5256847008
5/11/954617552.063492063543.34529029446.4090992826
5/12/952617652.063492063543.240076397646.2925138645
5/15/959517752.063492063543.135117891546.1759284463
5/16/954717852.063492063543.030414155646.0593430282
5/17/953217952.063492063542.925964571745.94275761
5/18/953418052.063492063542.821768522845.8261721918
5/19/954218152.063492063542.717825393445.7095867737
5/22/954818252.063492063542.614134569745.5930013555
5/23/954818352.063492063542.510695439245.4764159374
5/24/954218452.063492063542.40750739145.3598305192
5/25/953718552.063492063542.304569815645.243245101
5/26/952518652.063492063542.20188210545.1266596829
5/30/955118752.063492063542.099443652845.0100742647
5/31/954018852.063492063541.997253853844.8934888465
6/1/954818952.063492063541.895312104544.7769034284
6/2/952719052.063492063541.793617802944.6603180102
6/5/954419152.063492063541.692170348244.5437325921
6/6/954919252.063492063541.590969141344.4271471739
6/7/953919352.063492063541.490013584544.3105617557
6/8/953519452.063492063541.389303081444.1939763376
6/9/955619552.063492063541.288837037344.0773909194
6/12/958019652.063492063541.188614858843.9608055013
6/13/954519752.063492063541.088635953943.8442200831
6/14/954519852.063492063540.988899732243.7276346649
6/15/953319952.063492063540.889405604443.6110492468
6/16/953220052.063492063540.790152983143.4944638286
6/19/953920152.063492063540.69114128243.3778784104
6/20/954520252.063492063540.592369916243.2612929923
6/21/956320352.063492063540.493838302443.1447075741
6/22/953720452.063492063540.395545858743.028122156
6/23/953120552.063492063540.297492004442.9115367378
6/26/953920652.063492063540.199676160642.7949513196
6/27/954920752.063492063540.102097749342.6783659015
6/28/953620852.063492063540.004756194442.5617804833
6/29/953920952.063492063539.907650920842.4451950652
6/30/952621052.063492063539.81078135542.328609647
7/5/953621152.063492063539.714146924942.2120242288
7/6/953721252.063492063539.617747059842.0954388107
7/7/952121352.063492063539.521581190241.9788533925
7/10/954621452.063492063539.425648748241.8622679743
7/11/955621552.063492063539.329949167141.7456825562
7/12/953221652.063492063539.234481881841.629097138
7/13/953321752.063492063539.139246328341.5125117199
7/14/953221852.063492063539.044241944341.3959263017
7/17/953721952.063492063538.949468168441.2793408835
7/18/954022052.063492063538.854924441141.1627554654
7/19/952522152.063492063538.760610203841.0461700472
7/20/952122252.063492063538.666524899540.929584629
7/21/952122352.063492063538.572667972640.8129992109
7/24/954522452.063492063538.479038868640.6964137927
7/25/954222552.063492063538.385637034640.5798283746
7/26/955622652.063492063538.29246191940.4632429564
7/27/953922752.063492063538.199512971340.3466575382
7/28/951722852.063492063538.106789642640.2300721201
7/31/954622952.063492063538.014291385240.1134867019
8/1/954323052.063492063537.922017652939.9969012838
8/2/955023152.063492063537.829967900639.8803158656
8/3/952523252.063492063537.738141584639.7637304474
8/4/954423352.063492063537.646538162639.6471450293
8/7/953523452.063492063537.555157093539.5305596111
8/8/952423552.063492063537.463997837739.4139741929
8/9/953823652.063492063537.373059856739.2973887748
8/10/953023752.063492063537.282342613439.1808033566
8/11/951923852.063492063537.191845571939.0642179385
8/14/955723952.063492063537.101568197838.9476325203
8/15/954724052.063492063537.011509957938.8310471021
8/16/953024152.063492063536.921670320338.714461684
8/17/954024252.063492063536.832048754338.5978762658
8/18/952524352.063492063536.742644730638.4812908477
8/21/953324452.063492063536.653457721138.3647054295
8/22/953224552.063492063536.564487199238.2481200113
8/23/952824652.063492063536.475732639238.1315345932
8/24/955324752.063492063536.38719351738.014949175
8/25/952124852.063492063536.298869309637.8983637568
8/28/953624952.063492063536.210759495437.7817783387
8/29/954125052.063492063536.12286355437.6651929205
8/30/953825152.063492063536.035180966237.5486075024
8/31/953725252.063492063535.947711214137.4320220842
&A
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&C
&L&F&CPage &P Date &D Time &T&RClient ServicesAttachment 1
#REF!
#REF!
#REF!
Client Services Call Volume Analysis Sep 1 1994 Through Aug 31 1995
Sheet11
DATECOUNTNUMBERAVERAGEGROWTHTREND
10/03/9498150.342629482166.788580689267.7699677481
10/04/9468250.342629482166.599773368267.6305490419
10/05/9460350.342629482166.411499794267.4911303358
10/06/9479450.342629482166.223758458367.3517116297
10/07/9474550.342629482166.03654785667.2122929235
10/10/9493650.342629482165.849866486867.0728742174
10/11/9490750.342629482165.663712854766.9334555113
10/12/9474850.342629482165.478085467766.7940368052
10/13/9453950.342629482165.292982838366.654618099
10/14/94631050.342629482165.108403482966.5151993929
10/17/94481150.342629482164.924345922466.3757806868
10/18/941051250.342629482164.740808681566.2363619806
10/19/94611350.342629482164.557790289466.0969432745
10/20/94651450.342629482164.375289279465.9575245684
10/21/94451550.342629482164.193304188865.8181058623
10/24/94881650.342629482164.011833559265.6786871561
10/25/94441750.342629482163.830875936165.53926845
10/26/94531850.342629482163.650429869565.3998497439
10/27/94611950.342629482163.470493913165.2604310378
10/28/94622050.342629482163.291066624865.1210123316
10/31/94742150.342629482163.112146566864.9815936255
11/01/94472250.342629482162.933732305164.8421749194
11/02/94422350.342629482162.755822409864.7027562132
11/03/94512450.342629482162.578415455164.5633375071
11/04/94512550.342629482162.401510019364.423918801
11/07/94852650.342629482162.225104684664.2845000949
11/08/94472750.342629482162.049198037264.1450813887
11/09/94592850.342629482161.873788667364.0056626826
11/10/94502950.342629482161.698875169363.8662439765
11/11/94303050.342629482161.524456141263.7268252703
11/14/94683150.342629482161.350530185363.5874065642
11/15/94543250.342629482161.177095907763.4479878581
11/16/94533350.342629482161.004151918463.308569152
11/17/94513450.342629482160.831696831463.1691504458
11/18/94393550.342629482160.659729264663.0297317397
11/21/94473650.342629482160.488247839862.8903130336
11/22/94453750.342629482160.317251182862.7508943275
11/23/94473850.342629482160.146737923162.6114756213
11/28/94673950.342629482159.976706694162.4720569152
11/29/94494050.342629482159.807156133362.3326382091
11/30/94454150.342629482159.638084881762.1932195029
12/1/94494250.342629482159.469491584562.0538007968
12/2/94334350.342629482159.301374890461.9143820907
12/5/94654450.342629482159.133733452261.7749633846
12/6/94684550.342629482158.966565926361.6355446784
12/7/94684650.342629482158.799870972961.4961259723
12/8/94564750.342629482158.633647256361.3567072662
12/9/94404850.342629482158.467893444161.21728856
12/12/94654950.342629482158.30260820861.0778698539
12/13/94675050.342629482158.137790223560.9384511478
12/14/94525150.342629482157.973438169460.7990324417
12/15/94315250.342629482157.809550728960.6596137355
12/16/94375350.342629482157.646126588260.5201950294
12/19/94355450.342629482157.483164437960.3807763233
12/20/94575550.342629482157.320662971860.2413576172
12/21/94435650.342629482157.158620887760.101938911
12/22/94235750.342629482156.997036886859.9625202049
12/27/94305850.342629482156.835909674259.8231014988
12/28/94385950.342629482156.675237958659.6836827926
12/29/94396050.342629482156.515020452359.5442640865
12/30/94296150.342629482156.355255871359.4048453804
1/3/95996250.342629482156.195942935359.2654266743
1/4/95846350.342629482156.037080367359.1260079681
1/5/951246450.342629482155.878666894458.986589262
1/6/95566550.342629482155.720701246858.8471705559
1/9/951086650.342629482155.563182158758.7077518497
1/10/95666750.342629482155.406108367658.5683331436
1/11/95546850.342629482155.249478614858.4289144375
1/12/95576950.342629482155.093291644858.2894957314
1/13/95517050.342629482154.937546206158.1500770252
1/16/951107150.342629482154.782241050558.0106583191
1/17/95847250.342629482154.627374933257.871239613
1/18/951147350.342629482154.472946613157.7318209068
1/19/95587450.342629482154.318954852757.5924022007
1/20/95587550.342629482154.165398417757.4529834946
1/23/951107650.342629482154.012276077757.3135647885
1/24/95937750.342629482153.859586605357.1741460823
1/25/95857850.342629482153.707328776957.0347273762
1/26/95397950.342629482153.555501372356.8953086701
1/27/95718050.342629482153.404103174656.755889964
1/30/95708150.342629482153.253132970656.6164712578
1/31/95548250.342629482153.102589550456.4770525517
2/1/95618350.342629482152.952471707456.3376338456
2/2/95478450.342629482152.802778238556.1982151394
2/3/95498550.342629482152.653507944156.0587964333
2/6/95768650.342629482152.50465962855.9193777272
2/7/95518750.342629482152.356232097155.7799590211
2/8/95678850.342629482152.208224161955.6405403149
2/9/95588950.342629482152.060634636355.5011216088
2/10/95469050.342629482151.913462337555.3617029027
2/13/95629150.342629482151.76670608655.2222841965
2/14/95829250.342629482151.620364705655.0828654904
2/15/95639350.342629482151.474437023554.9434467843
2/16/95639450.342629482151.328921870254.8040280782
2/17/95769550.342629482151.183818079654.664609372
2/20/95529650.342629482151.039124488754.5251906659
2/21/95489750.342629482150.89483993854.3857719598
2/22/95509850.342629482150.75096327154.2463532537
2/23/95479950.342629482150.607493334854.1069345475
2/24/956210050.342629482150.464428979453.9675158414
2/27/956510150.342629482150.321769058553.8280971353
2/28/954010250.342629482150.179512428653.6886784291
3/1/954310350.342629482150.037657949753.549259723
3/2/955910450.342629482149.896204484953.4098410169
3/3/953210550.342629482149.755150900653.2704223108
3/6/957710650.342629482149.614496066453.1310036046
3/7/955110750.342629482149.474238854952.9915848985
3/8/957410850.342629482149.334378142252.8521661924
3/9/956910950.342629482149.194912807352.7127474862
3/10/953811050.342629482149.055841732652.5733287801
3/13/959411150.342629482148.917163803552.433910074
3/14/953811250.342629482148.778877908752.2944913679
3/15/954811350.342629482148.640982939752.1550726617
3/16/953211450.342629482148.503477791652.0156539556
3/17/954611550.342629482148.366361362351.8762352495
3/20/956411650.342629482148.22963255351.7368165434
3/21/954511750.342629482148.093290267851.5973978372
3/22/954111850.342629482147.957333414151.4579791311
3/23/954011950.342629482147.821760902351.318560425
3/24/953212050.342629482147.686571645951.1791417188
3/27/958612150.342629482147.551764561451.0397230127
3/28/958012250.342629482147.417338568550.9003043066
3/29/957812350.342629482147.283292589850.7608856005
3/30/957512450.342629482147.14962555150.6214668943
3/31/956612550.342629482147.01633638150.4820481882
4/3/956612650.342629482146.883424011550.3426294821
4/4/955112750.342629482146.750887377350.2032107759
4/5/955012850.342629482146.618725416350.0637920698
4/6/957112950.342629482146.486937069249.9243733637
4/7/953213050.342629482146.355521279949.7849546576
4/10/955613150.342629482146.224476995149.6455359514
4/11/953813250.342629482146.093803164749.5061172453
4/12/955813350.342629482145.963498741449.3666985392
4/13/954513450.342629482145.833562680949.227279833
4/14/952813550.342629482145.703993941949.0878611269
4/17/954413650.342629482145.574791485948.9484424208
4/18/954513750.342629482145.445954277648.8090237147
4/19/954313850.342629482145.317481284348.6696050085
4/20/953313950.342629482145.189371476548.5301863024
4/21/954014050.342629482145.061623827448.3907675963
4/24/954414150.342629482144.934237313448.2513488902
4/25/955814250.342629482144.807210913348.111930184
4/26/954614350.342629482144.680543609347.9725114779
4/27/955614450.342629482144.554234386247.8330927718
4/28/955314550.342629482144.428282231747.6936740656
5/1/955314650.342629482144.302686136447.5542553595
5/2/955814750.342629482144.177445093847.4148366534
5/3/954114850.342629482144.052558100147.2754179473
5/4/953014950.342629482143.928024154447.1359992411
5/5/953015050.342629482143.803842258846.996580535
5/8/958315150.342629482143.680011417946.8571618289
5/9/957615250.342629482143.556530639446.7177431227
5/10/952915350.342629482143.433398933746.5783244166
5/11/954615450.342629482143.31061531446.4389057105
5/12/952615550.342629482143.188178796246.2994870044
5/15/959515650.342629482143.066088399146.1600682982
5/16/954715750.342629482142.944343144346.0206495921
5/17/953215850.342629482142.82294205645.881230886
5/18/953415950.342629482142.701884161345.7418121799
5/19/954216050.342629482142.5811684945.6023934737
5/22/954816150.342629482142.460794074845.4629747676
5/23/954816250.342629482142.340759950845.3235560615
5/24/954216350.342629482142.22106515645.1841373553
5/25/953716450.342629482142.101708731345.0447186492
5/26/952516550.342629482141.982689720144.9052999431
5/30/955116650.342629482141.864007168544.765881237
5/31/954016750.342629482141.745660125444.6264625308
6/1/954816850.342629482141.627647642244.4870438247
6/2/952716950.342629482141.509968773444.3476251186
6/5/954417050.342629482141.392622575644.2082064124
6/6/954917150.342629482141.275608108544.0687877063
6/7/953917250.342629482141.158924434343.9293690002
6/8/953517350.342629482141.042570617843.7899502941
6/9/955617450.342629482140.926545726743.6505315879
6/12/958017550.342629482140.810848830943.5111128818
6/13/954517650.342629482140.695479003443.3716941757
6/14/954517750.342629482140.580435319543.2322754696
6/15/953317850.342629482140.465716857243.0928567634
6/16/953217950.342629482140.351322697142.9534380573
6/19/953918050.342629482140.237251922442.8140193512
6/20/954518150.342629482140.12350361942.674600645
6/21/956318250.342629482140.010076875342.5351819389
6/22/953718350.342629482139.896970782142.3957632328
6/23/953118450.342629482139.784184433142.2563445267
6/26/953918550.342629482139.671716924442.1169258205
6/27/954918650.342629482139.559567354641.9775071144
6/28/953618750.342629482139.447734824941.8380884083
6/29/953918850.342629482139.336218439141.6986697021
6/30/952618950.342629482139.225017303541.559250996
7/5/953619050.342629482139.114130526841.4198322899
7/6/953719150.342629482139.003557220441.2804135838
7/7/952119250.342629482138.893296498141.1409948776
7/10/954619350.342629482138.783347476241.0015761715
7/11/955619450.342629482138.673709273740.8621574654
7/12/953219550.342629482138.564381011840.7227387592
7/13/953319650.342629482138.455361814440.5833200531
7/14/953219750.342629482138.346650807740.443901347
7/17/953719850.342629482138.238247120540.3044826409
7/18/954019950.342629482138.130149884140.1650639347
7/19/952520050.342629482138.02235823240.0256452286
7/20/952120150.342629482137.914871300639.8862265225
7/21/952120250.342629482137.807688228239.7468078164
7/24/954520350.342629482137.70080815639.6073891102
7/25/954220450.342629482137.594230227339.4679704041
7/26/955620550.342629482137.487953588139.328551698
7/27/953920650.342629482137.381977386639.1891329918
7/28/951720750.342629482137.276300773439.0497142857
7/31/954620850.342629482137.170922901838.9102955796
8/1/954320950.342629482137.06584292738.7708768735
8/2/955021050.342629482136.961060007138.6314581673
8/3/952521150.342629482136.856573302238.4920394612
8/4/954421250.342629482136.752381974938.3526207551
8/7/953521350.342629482136.648485190338.2132020489
8/8/952421450.342629482136.544882115738.0737833428
8/9/953821550.342629482136.441571920837.9343646367
8/10/953021650.342629482136.338553777737.7949459306
8/11/951921750.342629482136.235826860637.6555272244
8/14/955721850.342629482136.133390346437.5161085183
8/15/954721950.342629482136.031243414137.3766898122
8/16/953022050.342629482135.929385245137.2372711061
8/17/954022150.342629482135.82781502337.0978523999
8/18/952522250.342629482135.726531933936.9584336938
8/21/953322350.342629482135.62553516636.8190149877
8/22/953222450.342629482135.524823909936.6795962815
8/23/952822550.342629482135.424397358536.5401775754
8/24/955322650.342629482135.324254706936.4007588693
8/25/952122750.342629482135.224395152736.2613401632
8/28/953622850.342629482135.124817895436.121921457
8/29/954122950.342629482135.025522137135.9825027509
8/30/953823050.342629482134.926507081935.8430840448
8/31/953723150.342629482134.827771936435.7036653386
9/1/952223250.342629482134.729315909235.5642466325
9/5/953323350.342629482134.631138211335.4248279264
9/6/954523450.342629482134.533238055935.2854092203
9/7/952823550.342629482134.435614658435.1459905141
9/8/952523650.342629482134.338267236435.006571808
9/11/952523750.342629482134.241195009734.8671531019
9/12/953323850.342629482134.144397200434.7277343958
9/13/952923950.342629482134.047873032734.5883156896
9/14/954424050.342629482133.95162173334.4488969835
9/15/953224150.342629482133.855642530134.3094782774
9/18/953324250.342629482133.759934654534.1700595712
9/19/954324350.342629482133.664497339534.0306408651
9/20/954224450.342629482133.5693298233.891222159
9/21/953624550.342629482133.474431333333.7518034529
9/22/952924650.342629482133.379801119133.6123847467
9/25/954224750.342629482133.285438418733.4729660406
9/26/953824850.342629482133.191342476133.3335473345
9/27/952424950.342629482133.097512537133.1941286283
9/28/954225050.342629482133.003947849733.0547099222
9/29/954825150.342629482132.910647664132.9152912161
&A
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Sheet11
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&C
&L&F&CPage &P Date &D Time &T&RClient ServicesAttachment 1
#REF!
#REF!
#REF!
Client Services Call Volume Analysis Oct 3 1994 Through Sep 29 1995
Sheet12
DATECountNUMBERAVERAGEGROWTHTREND
1/3/9599145.254980079765.657995658165.9654714475
1/4/9584245.254980079765.415016056765.7997875166
1/5/95124345.254980079765.172935646465.6341035857
1/6/9556445.254980079764.931751099665.4684196547
1/9/95108545.254980079764.69145910165.3027357238
1/10/9566645.254980079764.452056347665.1370517928
1/11/9554745.254980079764.213539548564.9713678619
1/12/9557845.254980079763.97590542564.8056839309
1/13/9551945.254980079763.739150710864.64
1/16/951101045.254980079763.503272151464.4743160691
1/17/95841145.254980079763.268266504364.3086321381
1/18/951141245.254980079763.034130539264.1429482072
1/19/95581345.254980079762.800861037863.9772642762
1/20/95581445.254980079762.568454793563.8115803453
1/23/951101545.254980079762.336908611663.6458964143
1/24/95931645.254980079762.106219309363.4802124834
1/25/95851745.254980079761.876383715663.3145285525
1/26/95391845.254980079761.647398671263.1488446215
1/27/95711945.254980079761.419261028562.9831606906
1/30/95702045.254980079761.191967651462.8174767596
1/31/95542145.254980079760.965515415762.6517928287
2/1/95612245.254980079760.739901208662.4861088977
2/2/95472345.254980079760.515121928762.3204249668
2/3/95492445.254980079760.291174486262.1547410359
2/6/95762545.254980079760.068055802861.9890571049
2/7/95512645.254980079759.845762811661.823373174
2/8/95672745.254980079759.624292456861.657689243
2/9/95582845.254980079759.403641694161.4920053121
2/10/95462945.254980079759.183807490661.3263213811
2/13/95623045.254980079758.964786824461.1606374502
2/14/95823145.254980079758.746576684860.9949535193
2/15/95633245.254980079758.529174072360.8292695883
2/16/95633345.254980079758.312575998560.6635856574
2/17/95763445.254980079758.096779486260.4979017264
2/20/95523545.254980079757.881781568860.3322177955
2/21/95483645.254980079757.667579291260.1665338645
2/22/95503745.254980079757.454169708960.0008499336
2/23/95473845.254980079757.241549888459.8351660027
2/24/95623945.254980079757.029716906959.6694820717
2/27/95654045.254980079756.818667852859.5037981408
2/28/95404145.254980079756.608399824859.3381142098
3/1/95434245.254980079756.398909932759.1724302789
3/2/95594345.254980079756.190195296959.0067463479
3/3/95324445.254980079755.982253048358.841062417
3/6/95774545.254980079755.775080328658.6753784861
3/7/95514645.254980079755.5686742958.5096945551
3/8/95744745.254980079755.363032095258.3440106242
3/9/95694845.254980079755.158150917658.1783266932
3/10/95384945.254980079754.954027940858.0126427623
3/13/95945045.254980079754.75066035957.8469588313
3/14/95385145.254980079754.548045376757.6812749004
3/15/95485245.254980079754.346180208757.5155909695
3/16/95325345.254980079754.145062080257.3499070385
3/17/95465445.254980079753.944688226857.1842231076
3/20/95645545.254980079753.745055893957.0185391766
3/21/95455645.254980079753.546162337656.8528552457
3/22/95415745.254980079753.348004823856.6871713147
3/23/95405845.254980079753.150580628756.5214873838
3/24/95325945.254980079752.953887038456.3558034529
3/27/95866045.254980079752.757921349356.1901195219
3/28/95806145.254980079752.562680867656.024435591
3/29/95786245.254980079752.368162909555.85875166
3/30/95756345.254980079752.174364801355.6930677291
3/31/95666445.254980079751.981283878955.5273837981
4/3/95666545.254980079751.788917488355.3616998672
4/4/95516645.254980079751.597262985355.1960159363
4/5/95506745.254980079751.406317735355.0303320053
4/6/95716845.254980079751.216079113754.8646480744
4/7/95326945.254980079751.026544505454.6989641434
4/10/95567045.254980079750.837711305154.5332802125
4/11/95387145.254980079750.649576917254.3675962815
4/12/95587245.254980079750.462138755454.2019123506
4/13/95457345.254980079750.275394243454.0362284197
4/14/95287445.254980079750.089340814153.8705444887
4/17/95447545.254980079749.9039759153.7048605578
4/18/95457645.254980079749.719296983253.5391766268
4/19/95437745.254980079749.535301495153.3734926959
4/20/95337845.254980079749.351986916453.2078087649
4/21/95407945.254980079749.169350727353.042124834
4/24/95448045.254980079748.987390417452.8764409031
4/25/95588145.254980079748.806103485352.7107569721
4/26/95468245.254980079748.625487439252.5450730412
4/27/95568345.254980079748.445539796352.3793891102
4/28/95538445.254980079748.266258083152.2137051793
5/1/95538545.254980079748.087639835152.0480212483
5/2/95588645.254980079747.909682597151.8823373174
5/3/95418745.254980079747.732383922951.7166533865
5/4/95308845.254980079747.555741375451.5509694555
5/5/95308945.254980079747.379752526451.3852855246
5/8/95839045.254980079747.204414956851.2196015936
5/9/95769145.254980079747.029726256451.0539176627
5/10/95299245.254980079746.85568402450.8882337317
5/11/95469345.254980079746.682285867250.7225498008
5/12/95269445.254980079746.509529402550.5568658699
5/15/95959545.254980079746.337412255150.3911819389
5/16/95479645.254980079746.165932059250.225498008
5/17/95329745.254980079745.995086457550.059814077
5/18/95349845.254980079745.824873101849.8941301461
5/19/95429945.254980079745.655289652149.7284462151
5/22/954810045.254980079745.486333777549.5627622842
5/23/954810145.254980079745.318003155549.3970783533
5/24/954210245.254980079745.150295472249.2313944223
5/25/953710345.254980079744.983208422349.0657104914
5/26/952510445.254980079744.81673970948.9000265604
5/30/955110545.254980079744.650887044248.7343426295
5/31/954010645.254980079744.485648147948.5686586985
6/1/954810745.254980079744.321020748848.4029747676
6/2/952710845.254980079744.157002583948.2372908367
6/5/954410945.254980079743.993591398848.0716069057
6/6/954911045.254980079743.83078494747.9059229748
6/7/953911145.254980079743.668580990847.7402390438
6/8/953511245.254980079743.506977300447.5745551129
6/9/955611345.254980079743.345971654447.4088711819
6/12/958011445.254980079743.185561839847.243187251
6/13/954511545.254980079743.025745651447.0775033201
6/14/954511645.254980079742.866520892546.9118193891
6/15/953311745.254980079742.707885374446.7461354582
6/16/953211845.254980079742.549836916446.5804515272
6/19/953911945.254980079742.392373346246.4147675963
6/20/954512045.254980079742.235492499146.2490836653
6/21/956312145.254980079742.079192218746.0833997344
6/22/953712245.254980079741.923470356545.9177158035
6/23/953112345.254980079741.768324771945.7520318725
6/26/953912445.254980079741.613753332445.5863479416
6/27/954912545.254980079741.459753913245.4206640106
6/28/953612645.254980079741.306324397445.2549800797
6/29/953912745.254980079741.153462676145.0892961487
6/30/952612845.254980079741.001166647944.9236122178
7/5/953612945.254980079740.849434219444.7579282869
7/6/953713045.254980079740.69826330544.5922443559
7/7/952113145.254980079740.547651826644.426560425
7/10/954613245.254980079740.397597713944.260876494
7/11/955613345.254980079740.248098904444.0951925631
7/12/953213445.254980079740.099153342943.9295086321
7/13/953313545.254980079739.950758982143.7638247012
7/14/953213645.254980079739.802913782243.5981407703
7/17/953713745.254980079739.655615710943.4324568393
7/18/954013845.254980079739.508862743543.2667729084
7/19/952513945.254980079739.362652862743.1010889774
7/20/952114045.254980079739.216984058642.9354050465
7/21/952114145.254980079739.07185432942.7697211155
7/24/954514245.254980079738.92726167942.6040371846
7/25/954214345.254980079738.783204120842.4383532537
7/26/955614445.254980079738.639679674542.2726693227
7/27/953914545.254980079738.496686366942.1069853918
7/28/951714645.254980079738.354222232741.9413014608
7/31/954614745.254980079738.212285313441.7756175299
8/1/954314845.254980079738.07087365841.6099335989
8/2/955014945.254980079737.929985322741.444249668
8/3/952515045.254980079737.789618370941.2785657371
8/4/954415145.254980079737.64977087341.1128818061
8/7/953515245.254980079737.510440906840.9471978752
8/8/952415345.254980079737.371626556940.7815139442
8/9/953815445.254980079737.233325915340.6158300133
8/10/953015545.254980079737.095537080940.4501460823
8/11/951915645.254980079736.958258159740.2844621514
8/14/955715745.254980079736.821487264640.1187782205
8/15/954715845.254980079736.685222515639.9530942895
8/16/953015945.254980079736.5494