1 © 2008 avaya inc. all rights reserved. empowering uc & cebp anywhere, any device, any network...

1© 2008 Avaya Inc. All rights reserved.

Empowering UC & CEBPAnywhere, Any Device, Any Network

Empowering UC & CEBPAnywhere, Any Device, Any Network

date

name

© 2008 Avaya Inc. All rights reserved. 2

Presentation OutlinePresentation Outline

Avaya Microsoft Strategic Alliance Overview

Communications Today

Avaya Microsoft Joint Solutions

Solution Demo

Customer Testimonial

Avaya Microsoft Strategic Alliance Overview

Communications Today

Avaya Microsoft Joint Solutions

Solution Demo

Customer Testimonial


Microsoft and Avaya:Empowering UC/CEBP EverywhereMicrosoft and Avaya:Empowering UC/CEBP Everywhere

The power of the desk phone on the cell phone

Integrated, holistic Communications within your LOB applications

Communication Manager

Meeting Exchange

Modular Messaging

IPOfficeCommunicator, Portal, Mobile, Speech

Fully Integrated


Relationship Objectives

• Innovate, develop, and sell integrated IP telephony, UC and LOB solutions across all direct and indirect channels

• Deliver best-of-breed Integrated Desktop, Mobile & LOB Applications

• Simplify Communications Within the Enterprise and Beyond

• Streamline End-User Communications Across Devices, Networks and Locations

• Develop Market Leading, Presence Enabled CEBP Solutions

Leverage Avaya and Microsoft Market Leadershipto Provide Increased Customer Value.


Avaya & Microsoft Leadership Will Take Customers ThereAvaya & Microsoft Leadership Will Take Customers There

Unified Messaging

Audio, Video, Web

Conferencing

Mobility

Speech Access

IP Telephony, Presence

IdentityIM & Presence

O/S and .NET

Email & Calendar

Team Workspaces

Desktop & Business Applications

Integrated Desktop, Mobility

and LOB Applications

Security, Reliability, Usability, Governance


Communications TodayCommunications Today


How can I prioritize and react to the sheer volume of How can I prioritize and react to the sheer volume of communications communications andand be more productive? be more productive?

Communication Overload Communication Overload

How can I get a global organization to act in concert How can I get a global organization to act in concert across boundaries?across boundaries?

Global/Distributed Customers, Partners and TeamsGlobal/Distributed Customers, Partners and Teams

How can I integrate my communications and PC How can I integrate my communications and PC networking infrastructures?networking infrastructures?

Disparate, Complex NetworksDisparate, Complex Networks

How can I leverage existing enterprise infrastructure and How can I leverage existing enterprise infrastructure and the Internet to lower communications costs?the Internet to lower communications costs?

High Cost of CommunicationsHigh Cost of Communications

Environment: Chaotic, Cost-conscious, Fragmented, and DemandingEnvironment: Chaotic, Cost-conscious, Fragmented, and Demanding


Intelligent CommunicationsEmbrace the Opportunities of ChangeIntelligent CommunicationsEmbrace the Opportunities of Change

Unified Communications

IP Telephony

Contact Centers

Communications Enabled Business

Processes

Optimize your business by embedding communicationsinto the fabric of businessprocesses

Optimize your peoplewherever they are, acrossdevices and interfaces

Optimize the connectionsof your people, customersand processes

Optimize your customer relationships globallyacross all points of contact

A strategic, business-focused, approach to communicationdelivering competitive advantage today


Microsoft and Avaya Solutions – Embracing Customer Value and ChoiceMicrosoft and Avaya Solutions – Embracing Customer Value and Choice

CustomerCustomerExperienceExperience

ReducedReducedCostCost

ConnectedConnectedPeoplePeople

StandardsStandardsBasedBased

UnifiedUnifiedApproachApproach

Enterprise Grade

Scalable, reliable, complete unified communications

solutions

Increased Productivity

Connect with trusted colleagues across geographic and organizational

boundaries

IntegratedConnect instant messaging and

telephony to existing Windows

and Exchange infrastructure


Avaya Microsoft Joint Solutions Avaya Microsoft Joint Solutions


Click-to-CommunicateClick-to-Communicate

The Cornerstone of Integration ApplicationsThe Cornerstone of Integration Applications

Click-to-callClick-to-callClick-to-IMClick-to-IM

Click-to-emailClick-to-email


Linking Avaya Communications to Your Desktop, Mobile Devices and LOB Applications Linking Avaya Communications to Your Desktop, Mobile Devices and LOB Applications

Seamless communications: any device, location, network

Anywhere Access to Unified Messaging

Integrated IM and telephony presence

Telephony devices and Microsoft Office Communicator stay in synch (Shared Control)

Click-to-call or conference from Microsoft Office Communicator, MS Smart Tags and Microsoft Office

Integrated Web/Audio Conferencing (Live Meeting and Microsoft Office Communicator)

Group IM session can be switched to a conference call

Forward desk phone automatically based upon Office Communicator Status (Busy, Away)

Seamless communications: any device, location, network

Anywhere Access to Unified Messaging

Integrated IM and telephony presence

Telephony devices and Microsoft Office Communicator stay in synch (Shared Control)

Click-to-call or conference from Microsoft Office Communicator, MS Smart Tags and Microsoft Office

Integrated Web/Audio Conferencing (Live Meeting and Microsoft Office Communicator)

Group IM session can be switched to a conference call

Forward desk phone automatically based upon Office Communicator Status (Busy, Away)


Integration Streamlines Communications Simplifying Communications for Peopleand Organizations

Integration Streamlines Communications Simplifying Communications for Peopleand Organizations

Click-to-Communicate within Applications

Find the right person at the right time with “Presence”

Transition seamlessly between email, IM, voice, and video conversations

Deliver email/voicemail/fax into a single inbox with unified messaging

Extend LOB applications with integrated presence “Anywhere access” from any Device including Mobile

One Number Access to place and receive calls– Mobile, Deskphone, VPN Phone, PC and web client

Use a familiar experience on mobile devices for email and voice mail messaging (OWA, OVA, one-X Mobile, one-X Portal, one-X Speech)

Provide “VPN-less” access to e-mail, voice mail, IM, SharePoint, advanced call control

Enhance Collaboration with Conferencing

Collaborate with audio/video/web conferencing

Bring together geographically dispersed teams

Click-to-Communicate within Applications

Find the right person at the right time with “Presence”

Transition seamlessly between email, IM, voice, and video conversations

Deliver email/voicemail/fax into a single inbox with unified messaging

Extend LOB applications with integrated presence “Anywhere access” from any Device including Mobile

One Number Access to place and receive calls– Mobile, Deskphone, VPN Phone, PC and web client

Use a familiar experience on mobile devices for email and voice mail messaging (OWA, OVA, one-X Mobile, one-X Portal, one-X Speech)

Provide “VPN-less” access to e-mail, voice mail, IM, SharePoint, advanced call control

Enhance Collaboration with Conferencing

Collaborate with audio/video/web conferencing

Bring together geographically dispersed teams

Unified Communications


Integrated Presence: Driving Productivity EnhancementsIntegrated Presence: Driving Productivity Enhancements

Identity & Presence

Streamline communications

for end usersIncrease operational

efficiencyProvide built-in

protection

Build a future-ready foundation on

software

InstantMessaging

Application Integration

Across Networks

Across Devices

E-mail/Calendaring

VoIP

Team Workspaces

Persistent Group Chat

Conferencing


Presence Enabled Intelligent Communications:Click to Call Across End Points and ApplicationsPresence Enabled Intelligent Communications:Click to Call Across End Points and Applications

one-XPortal

one-XDeskphone

TDM / Analog SIP/H.323

Office

Cell Phone:Extension to Cellular /

one-X Mobile

Mobile Teleworker/Remote

VPNRemote

MicrosoftOutlook

MicrosoftOutlook

MicrosoftSharePointMicrosoft

SharePoint

MicrosoftOffice Communicator

MicrosoftOffice Communicator

Communicator

Communicator

one-XPortal


Avaya Telephony & Microsoft Office CommunicatorAvaya Telephony & Microsoft Office Communicator

Provides Avaya features as extensionsto Office Communicator on tabbed UI

Includes features provisioned onyour telephone

– Send All Calls to Voice Mail (SAC)

– Extend Call (to Mobile phone)

– Speed Dials

Click-to-call from Internet Explorer(or any application)

Extends Communications Applications

Managed Video unified with Voice

Work Remotely(deskphone, any phone, VoIP via PBX)

Leverages your investment in Avaya Communication Solutions

Provides Avaya features as extensionsto Office Communicator on tabbed UI

Includes features provisioned onyour telephone

– Send All Calls to Voice Mail (SAC)

– Extend Call (to Mobile phone)

– Speed Dials

Click-to-call from Internet Explorer(or any application)

Extends Communications Applications

Managed Video unified with Voice

Work Remotely(deskphone, any phone, VoIP via PBX)

Leverages your investment in Avaya Communication Solutions


Telephony

Extension to Cellular

ConferenceManagement

VoiceMessages

Portal

Presence

ActiveCommunications

Instant Message

DirectoryIntegration

Microsoft presence support Q2 ‘08

Unified Communications from AnywhereAvaya Browser-based Communications Portal Integrates with Active Directory, IM, and Presence

Unified Communications from AnywhereAvaya Browser-based Communications Portal Integrates with Active Directory, IM, and Presence


Effective Group CollaborationAudio & Web ConferencingEffective Group CollaborationAudio & Web Conferencing

Microsoft Office Live Meeting & CommunicationsServer integration w/ Avaya Meeting Exchange

Service Provider integration with Live Meeting or

In house integration with Office CommunicationsServer web conferencing

Desktop integration from Live Meeting and Microsoft Office Communicator clients

Control audio conference

Graphically see who is talking Meeting Exchange integrated with Outlook

Schedule conferences in Outlook with access tokey information and features

Customer Value

Bring audio conferencing in house to reduceconference expenses

Increased user productivity by integration of web and audio

Easy, ad hoc conferencing with multi-party click to call

Microsoft Office Live Meeting & CommunicationsServer integration w/ Avaya Meeting Exchange

Service Provider integration with Live Meeting or

In house integration with Office CommunicationsServer web conferencing

Desktop integration from Live Meeting and Microsoft Office Communicator clients

Control audio conference

Graphically see who is talking Meeting Exchange integrated with Outlook

Schedule conferences in Outlook with access tokey information and features

Customer Value

Bring audio conferencing in house to reduceconference expenses

Increased user productivity by integration of web and audio

Easy, ad hoc conferencing with multi-party click to call


Simplified Efficient Access To All MessagingSimplified Efficient Access To All Messaging

Unified Messaging:

Voicemail integrated with desktop, email,fax, and calendar

Speech enabled to provide true mobility

Various Notification options for faster responses– MWI, Call Me, Find Me, Notify Me.

Integration Options:

Exchange Unified Messaging– Avaya Communication Manager– Native SIP integration between Exchange UM

and Avaya Communication Manager– Allows customers to leverage investments in Avaya telephony

Avaya Modular Messaging– Supports Exchange 2007 and 2003 message store– Outlook plug-in for unified client access– Restricted Outlook plug-in provides tighter control of messages.

Customer Value– Unified voicemail, email, fax, and calendaring client increases

productivity – Reduce TCO on server maintenance and administration by

combining message stores

Unified Messaging:

Voicemail integrated with desktop, email,fax, and calendar

Speech enabled to provide true mobility

Various Notification options for faster responses– MWI, Call Me, Find Me, Notify Me.

Integration Options:

Exchange Unified Messaging– Avaya Communication Manager– Native SIP integration between Exchange UM

and Avaya Communication Manager– Allows customers to leverage investments in Avaya telephony

Avaya Modular Messaging– Supports Exchange 2007 and 2003 message store– Outlook plug-in for unified client access– Restricted Outlook plug-in provides tighter control of messages.

Customer Value– Unified voicemail, email, fax, and calendaring client increases

productivity – Reduce TCO on server maintenance and administration by

combining message stores


Effective Message, Calendar, and Contact Management Speech Enable Your Outlook ClientEffective Message, Calendar, and Contact Management Speech Enable Your Outlook Client

‘Follow Me!’…and have allyour calls flexibly forwarded to you wherever you are.

‘When am I free today?’ …keep track of your time wherever you are!

‘Schedule a reminder.’…and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!

‘Read my messages.’…voicemail and/or email.Filter by status or by sender. You can reply, forward,delete, …

‘Send a message.’…to a contact, to a voicemail mailbox or somebody withinyour corporate directory.

‘Make a call.’ …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!


“In Office” Communications Extended To Mobile Workers“In Office” Communications Extended To Mobile Workers Avaya one-XTM MobileWindows Mobile 5 and 6

Remote mobile worker solution

Mobile phone / desk phone “pairing”

Enhanced accessibility

Improved responsiveness

Windows Mobile 5 & 6

Avaya one-XTM MobileWindows Mobile 5 and 6

Remote mobile worker solution

Mobile phone / desk phone “pairing”



Windows Mobile 5 & 6

Avaya IP Softphone forWindows Mobile 5 and Pocket PC

In-building mobility solution

Your desk phone on a PDA



Avaya IP Softphone forWindows Mobile 5 and Pocket PC

In-building mobility solution

Your desk phone on a PDA



HTCTreo 700W HP Pocket PCSymbol MC70


Anywhere Access To Any DeviceAnywhere Access To Any Device

Enhanced Call Routing OptionsRoute incoming calls by Schedule, Location or via quick entry feature

VIP ScreeningUser controlled presence minimizes interruptions

Access to Corporate DirectorySearch and click to dial functionality

Enhanced Call Routing OptionsRoute incoming calls by Schedule, Location or via quick entry feature

VIP ScreeningUser controlled presence minimizes interruptions

Access to Corporate DirectorySearch and click to dial functionality

Visual VoicemailLocal access to voicemail messages

Review messages from GUI to increase responsiveness

Synchronizes with Corporate Modular Messaging Platform

Broadest Mobile Device Support RIM, Palm, iPhone, J2ME ,WAPand WM 5/6 environments

Visual VoicemailLocal access to voicemail messages

Review messages from GUI to increase responsiveness

Synchronizes with Corporate Modular Messaging Platform

Broadest Mobile Device Support RIM, Palm, iPhone, J2ME ,WAPand WM 5/6 environments

Application Integration

Extension to CellularExtension to CellularExtension to CellularExtension to Cellular


Delivering Value To SMB Business CustomersDelivering Value To SMB Business Customers

MicrosoftMicrosoftAvaya

IP Office:

PBX, Key System, Internet Access Voicemail

Microsoft Office CommunicationsServer Integration

Outlook Plug-in for Vmail

Phone Manager:

Manage profiles, directories, speed dial, call history

Microsoft Office CommunicationsServer Integration

Instant Messaging/Presence

IP Office Compact Contact Center (CCC) & Contact Center Express (CCE):

Real-time contact center solutions

Internet Explorer

Dynamics CRM


Avaya ServicesHelp Derive Maximum Value and Speed of ImplementationAvaya ServicesHelp Derive Maximum Value and Speed of Implementation

Val

ue

fro

m T

ech

no

log

y

Time

ValueGap

Communication Technology Value

Maximization

Rate at Which Companies TraditionallyLeverage New Communication Technology

Get the most out of new technologiesTo maximize the value, these questions must be answered:

How can this technology help my company achieve our business initiatives?

Who specifically needs these applications and which applications do they need?

How do we deploy this technology to achieve maximum results?

EnvisionAnalyze & Architect

Build Enable Support


Integrated Desktop, Devices and LOB Applications In Action….Integrated Desktop, Devices and LOB Applications In Action….

Chapters covered (Link to entire demo)

Presence (link to presence demo)

Improved Communication with Avaya Integration with Office Communications Server (link to OC demo)

Click-to-Communicate (click to communicate demo)

Advanced Voice (advanced voice demo)

Real Time Collaboration (real time collaboration demo)

Chapters covered (Link to entire demo)

Presence (link to presence demo)

Improved Communication with Avaya Integration with Office Communications Server (link to OC demo)

Click-to-Communicate (click to communicate demo)

Advanced Voice (advanced voice demo)

Real Time Collaboration (real time collaboration demo)


“The interoperability between Avaya and Microsoft allows us to have the best of both worlds and eliminates disruption to our employees since they are already familiar with both platforms.”Chris Lahey, Vice Preseident IT, Redback Networks

Streamlined Desktop and Mobile Communications within Redback Networks (delivered by BrantTel, an Avaya BusinessPartner)

Streamlined Desktop and Mobile Communications within Redback Networks (delivered by BrantTel, an Avaya BusinessPartner)

Business ChallengesRapidly growing global presence

Mix of office, work-at-home and remote locations

Leverage existing assets to provide more efficient communications

The Avaya & Microsoft Integrated Solution Avaya Application Enablement Services (AES) and one-X Mobile integration with Microsoft Office Communicator (OC)

Redback Networks Benefits Employees see availability of co-workers for IM and phone conversations

Escalate IMs to live conversations using click to call from Microsoft OC

Increased access to employees via One-X Mobile on Blackberrys also reduces cellular network costs

Rich presence allows 24/7 tech support team to quickly see available experts

Smart phones transformed to fully functional, mobile office phone for mobile workers


Avaya / Microsoft Integration Plans for Enterprise UCAvaya / Microsoft Integration Plans for Enterprise UC

2008

Unified Clients

Messaging

Conferencing

20092007

.NET

Directory

SIP and Presence

Telephony

Mobility one-X mobileWindows Mobile 5

one-X mobileWindows Mobile 5

Call Control (CSTA) Via IP Softphone 6.0 (AV features on OC tabs)Via AES 4.0 on network

Call Control (CSTA) Via IP Softphone 6.0 (AV features on OC tabs)Via AES 4.0 on network

Presence FederationPresence Federation

Communication Managerw/Exchange Unified Messaging

Communication Managerw/Exchange Unified Messaging

Modular Messaging w/ Exchange 2007

Modular Messaging w/ Exchange 2007

Meeting Exchange Outlook Schedulingw/Live Meeting

Meeting Exchange Outlook Schedulingw/Live Meeting

Active DirectoryOC, MM & DEM

Active DirectoryOC, MM & DEM

.NET Access CCE

.NET Access CCE

.NET AccessCTI to CM (via AES)

.NET AccessCTI to CM (via AES)

one-X mobile Windows Mobile 6

one-X mobile Windows Mobile 6

Call Control (CSTA)OCS 2007 via AES 4.1

Call Control (CSTA)OCS 2007 via AES 4.1

Advanced Call Control OCS 2007 via One-X Communicator

Advanced Call Control OCS 2007 via One-X Communicator

Active Directoryone-X Portal

Active Directoryone-X Portal

one-X Speech: email, voice mail, calendar, task lists, directory

one-X Speech: Exchange 2007

one-X clients display MS Presence

one-X clients display MS Presence

OCS SIP integrationOCS SIP integration

Meeting Exchange w/Live Meeting in OCS

Meeting Exchange w/Live Meeting in OCS

Integrated Presence• User call state in OC


Summary How Microsoft and Avaya Integrate Your Desktop, Device and LOB Solutions

Summary How Microsoft and Avaya Integrate Your Desktop, Device and LOB Solutions

Presence enabled intelligent communication

Anywhere access to any device

Simple efficient access to all messaging

Effective group collaboration

Effective Message, Calendar, and Contact Management

“In office” communications extended to mobile and remote workers

Presence enabled intelligent communication

Anywhere access to any device

Simple efficient access to all messaging

Effective group collaboration

Effective Message, Calendar, and Contact Management

“In office” communications extended to mobile and remote workers


Backup Slides for Click-to-Communicate without Animation

Backup Slides for Click-to-Communicate without Animation


Click-to-CommunicateClick-to-Communicate

The Cornerstone of Integration ApplicationsThe Cornerstone of Integration Applications


Click-to-callClick-to-call


Click-to-IMClick-to-IM


Click-to-emailClick-to-email

1 © 2008 avaya inc. all rights reserved. empowering uc & cebp anywhere, any device, any network...

Documents

avaya communications

avaya solutions

avaya microsoft leadership

integrated slide

holistic communications

intelligent communications

email slide

lower communications