• NAME : HEMANT CHANDEL

• BATCH : J9• COURSE : AHTM• CENTER : INDORE

NAME : HEMANT CHANDEL NAME : HEMANT CHANDEL BATCH : J9 BATCH : J9COURSE : AHTMCOURSE : AHTMCENTER : INDORECENTER : INDORE

LO1LO1

IATA is an international trade body, created some 60 years ago by a group of airlines. Today, IATA represents some 230 airlines comprising 93% of scheduled international air traffic. The organisation also represents, leads and serves the airline industry in general.

International air transport International air transport association (IATA)association (IATA)

– It was founded in 1996 by the merger of international federation of travel agencies & the uni8versal organization of travel agent associations

– 70% of international airline booking i8s done by UFTAA member

• It was founded in 1951. it stimulates interest in the pacific region by developing promoting travel for pacific destination.

• Its first Asian office is in manila Philippines • It is a non profit organization• It provided meeting point for all the people

involved in travel business

• It encourage the growth of ICAO• Encourage the development of airport & navigation

facilities• It provides reuse training programs• Development of regional; plans for ground facili8tes &

revises needed for international flying • ICAO was formed in 1947 for controlling air traffic &

making airport procedure simple &clear

ICAO

WARSAW CONVENTIONWARSAW CONVENTION

• IT is a liability to the aircraft in case of accidents injury death of the pox or baggage lose stolen, damaged, delayed

• It prescribe the amount for which the carrier is liable through it does not handle all legal aspect which mean airline & a pox

LO2(A) LO2(A) CountriesCountries

• Malaysia Mauritius

MALAYSIAMALAYSIA

History Of MalaysiaHistory Of Malaysia

• Malaysia's history starts generally around the establishment of the Malacca sultanate. During the 13th century, it was renowned as a major port for traders from both east and west.

The history of Malaysia is a relatively recent offshoot of the history of the wider Malay-Indonesian world”. It is so because anthropologists and historians could see very little aspects culturally and linguistically, to distinguish today’s Malaysian territories from the lands of the Malay Archipelago. According to their research, today’s division of the Malay world into six different states-- Malaysia, Indonesia, Philippines, Singapore, Brunei and East Timor – is largely the result of external influences, like the Hindu India, the Islamic Middle East and Christian Europe (west), China and Japan (north-east). Besides, the most direct shipping route passing through the Strait of Malacca, Malaysia has naturally been a melting pot of trade routes and cultures. Thus, it has been found out that the geographical position of Malaysia has literally made it difficult for the Malay people to resist foreign influence and domination.

Attractions city of MalaysiaAttractions city of Malaysia

1. Kuala Lumpur 2. Selangor

Twin TowersTwin Towers

Bird ParkBird Park

Aquaria KLCCAquaria KLCC

Genting HighlandsGenting Highlands

Sultan Salahuddin Abdul Sultan Salahuddin Abdul Aziz MosqueAziz Mosque

Sepang International CircuitSepang International Circuit

National Zoo of MalaysiaNational Zoo of Malaysia

Sultan Alam Shah MuseumSultan Alam Shah Museum

MAURITIUSMAURITIUS

History Of MauritiusHistory Of Mauritius

• The first Europeans to have visited Mauritius were the Portuguese at the beginning of the sixteenth century

The Dutch who settled in the island in 1598 named it Mauritius after Prince Maurice of Nassau.

Among other things, the Dutch introduced sugar cane and the Java deer before leaving in 1710 where they had found in the mean time a far better settling place

The Cape of Good Hope in South Africa. About five years later, in 1715, the French occupied the island, renaming it "Isle de France". It was under the French Governor, Mahé de Labourdonnais, that Mauritius knew its first development: a harbour was built. Port Louis, named after the ruling king Louis XV, became the capital of Mauritius.

Attractions of MauritiusAttractions of Mauritius

• Pereybère • Cap Malheureux • Black River Gorges • Martello Towers • Dolphins

Pereybère Pereybère

Cap MalheureuxCap Malheureux

Black River GorgesBlack River Gorges

Martello TowersMartello Towers

Dolphins Dolphins

LO2(B)LO2(B)How is the itinerary prepared by me How is the itinerary prepared by me

good for the client?good for the client?

The countries that are selected for the client is Mauritius and Malaysia which are one among the best tourist destinations of the world. The whole trip will be fun packed and Useful for the client.

The client and his family can enjoy the wide range of cuisine that are provided during the flight.

The whole family can relax at its peak in the wide range of beaches at Mauritius.

Malaysia is a shopping destination and

also a best place which really worth sight seeing and an ultimate point of relaxation for the entire family.

Mapping and routingMapping and routing

BOM-KULBOM-KUL

• Mumbai to Malaysia• Air India flight# 6531 Airline code:AI• Departure 7:50 pm Mumbai• Arrival 9:50 pm Malaysia• Flight Duration 2hr • Class: Economy

KUL-MRUKUL-MRU

• Malaysia to Mauritius• Malaysia airlines flight #370 Airline code:

MH• Departure 11:40:00 Malaysia• Arrival 04:00:00 Mauritius • Flight duration 04:20:00 • Class: Economy

Day to day itineraryDay to day itinerary• Day1: Reach Malaysia kuala lumpur by 9:50pm

drive from airport to hotel The malaysia hotel by cab around 15 mins.(Cab will be provided) Reach there have lunch rest till 3pm, go for Twin towers , Bird park and Aquaria KLCC spent time there till 10 pm.

Back to hotel room.• Day 2 : Start from hotel at 9 am by car. Go for

Genting Highlands. And Reach SELANGOR city Sultan Salahuddin Abdul Aziz Mosque , Sepang International Circuit , National Zoo of Malaysia and Sultan Alam Shah Museum spent time there till 9 pm.

Back to hotel room.

• Day 3 : Start from hotel at 9 am by car. reach airport by 10 am as next flight to Mauritius is at 11:40 am

• Reach Mauritius at 4:00 pm by cab reach Hotel Oberoi Mauritius which is just 13.4 Miles far from the airport. Have breakfast and can take rest in the room till evening as night life in Mauritius is more happening than day outs. By 7 pm set out of the hotel by taxi to Pereybère which is famous for night parties and shopping be there till 12 midnight back to room.

• Day 4 : Start from hotel by 10 in the morning to Cap Malheureux then from there to Black River Gorges there sight seeing will take around about 2 hours from there to Martello Towers another an hour we can spent there from there straight to airport which will take around 45 mins reach airport by 7 pm as our next flight to Mumbai is at 10:25 pm.

Import export RulesImport export RulesMalaysiaMalaysia

• Import Allowances:a) 200 cigarettes or 225gr of tobacco or 50 cigarsb) 1 lit of wine or 1 lit of spirits or 1 lit of malt liquorc) Gifts & souvenirs not exceeding a total value of MYR 200Prohibited/Restricted:All goods from Haiti & Israel. Indecent or obscene print. Counterfeit notes or coins. Cloth bearing the imprint or reproduction of any verses of the QuranNote: the trafficking of illegal drugs is a serious offence in Malaysia and such an offence carries the death penalty

MauritiusMauritius• Import Allowances: For persons of 18 years of age or

older:a) Tobacco (including cigars and cigarettes) not exceeding 250grb) 1 lit of spirits and 2 lit of wine, ale or beerc) 250cl of toilet water and 10cl of perfume for personal use

• Prohibited/Restricted: The import of sugar-cane is strictly prohibited. Plants, Fruits, Flowers & Pets require clearance of the Ministry of Agriculture. Firearms & ammunition must be declared to customs on arrival

LO3LO3Travel documents for Malaysia:Travel documents for Malaysia:

• A valid passport for minimum 6 months on arrival.

• Visa General: The following DO NOT require a visa:1) Nationals of Malaysia2) Holders of British passports, irrespective of endorsement in passport regarding their national status3) For stays up to 3 months by nationals of Albania, Algeria, Argentina, Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Canada, Croatia, Cuba, Czech Rep, Denmark, Egypt, Finland, France, Germany, Hungary, Iceland, Ireland Republic, Italy, Japan, Jordan, Korea (South), Kuwait, Kyrgyzstan, Lebanon, Liechtenstein, Luxembourg, Morocco, Netherland, Norway, Oman, Peru, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Slovakia, Spain, Sweden, Switzerland, Tunisia, Turkey, Turkmenistan, United Arab Emirates, United States, Uruguay & Yemen

• 4) For stays up to 1 month by nationals of:a) Armenia, Azerbaijan, Barbados, Belarus, Benin, Bhutan, Bolivia, Botswana, Burkina Faso, Bulgaria, Burkina Faso, Cambodia, Cape Verde, Chile, Costa Rica, Cyprus, Equador, El Salvador, Estonia, Gabon, Georgia, Greece, Guatemala, Haiti, Honduras, Hong Kong (S.A.R. passport holders), Indonesia, Kazakhstan, Korea (North), Laos, Latvia, Lithuania, Macao (S.A.R. passport holders), Macedonia, Malta, Moldova, Mexico, Monaco, Mongolia, Myanmar, Nicaragua, Panama, Paraguay, Philippines, Portugal, Russia, Sao Tome & Principe, Singapore, Slovenia, Sudan, Surinam, Tajikistan, Thailand, Togo, Ukraine, Uzbekistan, Vatican City, Venezuela, Vietnam, Zaire & Zimbabweb) Holders of British National Overseas (BNO) passports5) For stays up to 15 days by nationals of Iran6) For stays up to 14 days by:a) Nationals of Chad, Comoros, Guinea, Iraq, Libya, Madagascar, Mauritania, Senegal, Sierra Leone, Somalia & Syria, b) Holders of Macao Travel Permitc) Holders of Portuguese Alien Passport

Malaysian VISA and currency Malaysian VISA and currency

Travel documents for Mauritius:Travel documents for Mauritius:• A valid passport for minimum 6 months on arrival.• VISAThe following DO NOT require a visa:

1) Citizens of Mauritius, including the spouse of a citizen of Mauritius & persons who are residents of Mauritius under the Immigration ActVisa Notes:1) Visas are issued on arrival to:a) Nationals of United Kingdom (including dependent territories)b) Nationals of Antigua & Barbuda, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Botswana, Brunei Darussalam, Canada, Cyprus, Denmark, Dominica, Finland, France, Gambia, Germany, Ghana, Greece, Grenada, Guyana, Ireland Rep, Israel, Italy, Jamaica, Japan, Kenya, Kiribati, Kuwait, Lesotho, Liechtenstein, Luxembourg, Malawi, Malaysia, Maldives, Malta, Monaco, Namibia, Nauru, Netherlands, New Zealand, Norway, Oman, Papua New Guinea, Portugal, Qatar, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Samoa, San Marino, Saudi Arabia, Seychelles, Sierra Leone, Singapore, Solomon Islands, South Africa, Spain, Sweden, Switzerland, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turkey, Tuvalu, Uganda, United Arab Emirates, United States, Vanuatu, Vatican City, Zambia & Zimbabwe

c) For stays up to 3 months to nationals of Argentina, Brazil, Chile & Paraguayd) For stays up to 14 days to nationals of Albania, Armenia, Azerbaijan, Belarus, Bulgaria, Comoros, Fiji, Georgia, Kazakhstan, Kyrgystan, Madagascar, Moldova, Romania, Russia, Tajikistan, Turkmenistan, Ukraine & Uzbekistane) For stays up to 16 days to nationals of Korea (South)Visa Special Notes:All visitors must hold onward/return tickets, documents required for next destination & sufficient funds for length of stay

• Yellow fever certificate if arriving from infected areas.

Mauritius Rupees and visaMauritius Rupees and visa

International air transport International air transport association (IATA)association (IATA)

IATA is an international trade body, created some 60 years ago by a group of airlines. Today, IATA represents some 230 airlines comprising 93% of scheduled international air traffic. The organisation also represents, leads and serves the airline industry in general.

The International Air Transport Association -  was founded in Havana, Cuba, in April 1945. It is the prime vehicle for  inter-airline cooperation in promoting safe, reliable, secure and economical  air services - for the benefit of the world's consumers. The international  scheduled air transport industry is now more than 100 times larger than it was in 1945. Few industries can match the dynamism of that growth, which  would have been much less spectacular without the standards, practices and procedures developed within IATA.

ActivitiesActivities

• Implement IATA Safety Audit for Ground Operations (ISAGO), conducting at least 60 station audits and 8 headquarters audits

• Develop plan to address future airline training and qualification requirements

• Achieve a reduction of at least 6 million tones of CO2 from operations and infrastructure

• Implement a strategy to reach carbon neutral growth • Develop standards and guidelines for an industry

carbon offset programme and pilot it with at least 6 airlines in four different regions

• Achieve 100% E-Ticketing penetration in IATA Billing and Settlement Plan (BSP) on 1 June 2008 and implement a program to eliminate remaining paper documents by developing an electronic multi-purpose document (EMD)

• Ensure 130 airports offer Common Use Self-Service (CUSS) facilities by end 2008 and that 200 airlines are Bar Coded Boarding Pass (BCBP)-enabled Implement e-freight pilots at 8 additional locations (14 total) by end 2008

• Conduct 2 pilots in each area of Fast Travel Launch the Baggage management Improvement Program (BIP) at 6 airports

• Achieve savings/cost avoidance of $1.5 billion in industry taxes, charges and fuel fees, including at least $800 million in real cost reduction

• Launch four new initiatives to reduce airline costs and improve service.

UFTAAUFTAAThe United Federation of Travel Agents’ Associations (UFTAA)

emanates from the Universal Federation of Travel Agents’ Associations created in Rome, Italy, on November 22nd, 1966. UFTAA was originally founded as a result of a merger of two large world organizations, FIAV and UOTAA, recognizing the need to unify travel agencies and tour-operators into one international federation. In 1989, coming from Brussels, UFTAA set up its General Secretariat in the Principality of Monaco.

UFTAA started its operation as a Confederation on January 1st, 2003. It is a non-profit Confederation of international scope, representing Regional Federations comprising some 80 national associations.

ActivitiesActivities

• To unite and consolidate the Federations of Travel Agents’ National Associations and to globally enhance the interests of their members

• To represent the travel agents’ activities before various world-wide bodies, governmental authorities and suppliers

• To work towards the adoption of measures that will ease travel for the consumer and to offer services to its member federations

PATAPATA

PATA has been privileged to represent the travel and tourism industry of Asia Pacific for more than half a century. It is a region so vast and varied that one could spend a lifetime exploring it.  

• Founded : 1951• Founder member : 44• First conference: 1952 • Head quarters established in :1953 at

Sanfrancisco USA

• PATA promotes developing and facilitating travel to and within the Pacific area region and the South-East Asia region including India.

• It provides the meeting point for all the people involved in the travel trade and all the activities related to it from a large number of countries.

• It assists small and upcoming destinations to develop their infrastructure, providing expertise, planning group travel schemes,destinations,hotels operations and discounts.

• It provides up to date information on the field of tourism and the practical and theoretical experience in the field of tourism.

• The annual conferences of PATA and its workshops provides greater scopes to its member to share their ideas and exchange views about tourism promotion in their respective countries.

ActivitiesActivities

Foundation of the International Civil Aviation Foundation of the International Civil Aviation

Organization (ICAO)Organization (ICAO) The consequence of the studies initiated by the US and

subsequent consultations between the Major Allies was that the US government extended an invitation to 55 States or authorities to attend, in November 1944, an International Civil Aviation Conference in Chicago. Fifty-four States attended this Conference end of which a Convention on International Civil Aviation was signed by 52 States set up the permanent International Civil Aviation Organization (ICAO) as a means to secure international co-operation an highest possible degree of uniformity in regulations and standards, procedures and organisation regarding civil aviation matters. At the same time the International Services Transit Agreement and the International Air Transport Agreement were signed.

• ICAO founded in1947. • ICAO composed of 185 members.• ICAO provides technical assistance to

countries.• ICAO provides technical publications

and social studies.

ActivitiesActivities

• Ensure the safe and orderly growth to international civil aviation throughout the world.

• Encourage the arts of the aircraft design and operation for the peaceful purposes.

• Encourage the development of the railways, airports and navigation facilities for ICAO.

• Meets the needs of the people of the world for safe regular efficient, economical air transport.

Chicago conventionChicago convention• The Convention on International Civil Aviation, also known as the

Chicago Convention, established the International Civil Aviation Organization (ICAO), a specialized agency of the United Nations charged with coordinating and regulating international air travel. The Convention establishes rules of airspace, aircraft registration and safety, and details the rights of the signatories in relation to air travel. The Convention also exempts air fuels from tax.

• The document was signed on December7, 1944 in Chicago, Illinois, by 52 signatory states. It received the requisite 26th ratification on March 5, 1947 and went into effect on April 4,1947, the same date that ICAO came into being. In October of the same year, ICAO became a specialized agency of the United Nations Economic and Social Council (ECOSOC). The Convention has since been revised eight times (in 1959, 1963, 1969, 1975, 1980, 1997, 2000 and 2006). Links to all versions of the document can be found in the external links section.

• The original signed document resides in the National Archives of United States.

Annexes Annexes

The Convention is supported by eighteen annexes containing standards and recommended practices (SARPs). The annexes are amended regularly by ICAO and are as follows:

• Annex 1 - Personnel Licensing • Annex 2 - Rules of the Air • Annex 3 - Meteorological Service for International Air

Navigation – Vol I - Core SARPs – Vol II - Appendices and Attachments

• Annex 4 - Aeronautical Charts • Annex 5 - Units of Measurement to be used in Air

and Ground Operations

• Annex 6 - Operation of Aircraft – Part I - International Commercial Air Transport - Aero

planes – Part II - International General Aviation - Aero planes – Part III - International Operations – Helicopters Annex 7 - Aircraft Nationality and Registration Marks Annex 8 - Airworthiness of Aircraft Annex 9 - Facilitation

Warsaw Convention.Warsaw Convention.

The Warsaw Convention is an international convention which regulates liability for international carriage of persons, luggage or goods performed by aircraft for reward.

Originally signed in 1929 in Warsaw (hence the name), it was amended in 1955 at The Hague and in 1975 in Montreal. United States courts have held that, at least for some purposes, the Warsaw Convention is a different instrument from the Warsaw Convention as Amended by the Hague Protocol.

• In particular, the Warsaw Convention:• mandates carriers to issue passenger tickets; • requires carriers to issue baggage checks for

checked luggage; • creates a limitation period of 2 years within

which a claim must be brought (Article 29); and • limits a carrier's liability to at most:

– 250,000 Francs or 16,600 Special Drawing Rights (SDR) for personal injury;

– 17 SDR per Kilogram for checked luggage and cargo, – 5,000 Francs or 332 SDR for the hand luggage of a

traveler.

Freedoms of the air Freedoms of the air

• Freedom of air is bi-lateral agreement which defines the rights the designated carrier will enjoy in other country .

• Right to fly for technical stops for setting down or pick up of cargo pa or mails to the home country on between 2 foreign countries

• • First Freedom. The freedom to overfly a foreign country (A) from a home country en-route to another (B) without landing. Also called the transit freedom. Ex British airways flying from U.K over the air space of Italy to France.

• • Second Freedom. The freedom to stop in a foreign country for a technical/refueling purpose only. A flight from a home country can land in another country (A) for purposes other than carrying passengers, such as refueling, maintenance or emergencies. The final destination is country B. ex British airways flying from U.K over the air space of Italy and landing there for emergency purpose.

• • Third Freedom. The freedom to carry traffic from a home country to another country (A) for purpose of commercial services. Ex British airways flying from U.K to France and deplaning passengers

• • Fourth Freedom. The freedom to pick up traffic from another country (A) to a home country for purpose of commercial services. Ex British airways flying from France to U.K. and deplaning passengers Third and Fourth Freedoms are the basis for direct commercial services, providing the rights to load and unload passengers, mail and freight in another country. They are commonly reciprocal agreements.

• • Fifth Freedom. The freedom to carry traffic between two foreign countries on a flight that either originated in or is destined for the carriers home country. It enables airlines to carry passengers from a home country to another intermediate country (A), and then fly on to third country (B) with the right to pick passengers in the intermediate country. Also referred to as "beyond right". Ex British airways flying from India to France and deplaning passengers and there on to U.K.

• • Sixth Freedom. The "unofficial" freedom to carry traffic between two foreign countries via the carriers home country by combining third and fourth freedoms. Not formally part of the original 1944 convention, it refers to the right to carry passengers between two countries (A and B) through an airport in the home country. Ex British airways flying from India to France and deplaning passengers and there on to U.K.

I will provide you the one of the best tour escort , whose working in travel agency from last 10 years as well as he has all this following qualities:-

• Receiving the group.• Baggage handling and room allocation. • Providing tour information. • Food arrangement.• Giving personal call and wake up call.• Providing sight seen arrangement.• Providing shopping activities.• Games and entertainment shows

COMPARE MY PKS TRAVEL WITH X COMPARE MY PKS TRAVEL WITH X TRAVELTRAVEL

PKS TOURS &TRAVEL X TOURS & TRAVELI am costing less than the X Tours and travels

Coasting more then my travels

My Package is 1,85,250 Rs Whereas X Tours Package is of 2,48,521Rs

What I am saying is you can save up to 63,271 Rs. which is not a less amount

I am providing you a free Tour guide throughout your Journey

No free tour

I am giving you a free pick and drop facility from airport to hotel from Hotel to airport & all for sight seeing

You want to pay

if you will get me more 5 customer, then I can give you discount

They don’t give any offer

I will give free transport They don’t

I will give free breakfast They don’t

Give you discount You want to pay

• The itinerary I have made is better than any other because it requires lesser documents. The price is also less compared to any other Tour. Keeping in mind our client choice We are also giving free transportation for airport to hotel and hotel to sight seeing places

• The client and his family can enjoy the wide range of cuisine that are provided during the flight. They can explore UAE which is known as one of the best ever known shopping destination. Singapore is a shopping destination and also a best place which really worth sight seeing and an ultimate point of relaxation for the entire family.