my thanks to shawnee mcdonough and everyone in the mcpf leadership for inviting me and for arranging...
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Why We’re HereWhat We’ll Cover Workforce diversification and its effect on emergency preparedness and response Real-world examples: best practices and other practices Ways to identify and overcome language barriers Challenges posed to continuity of operations Language barriers in schools Language barriers and first responders Critical Crisis Communications Criteria Be RIGHT Be FIRST Be COMPETENT Be CONSISTENT Be CREDIBLE Show COMMONALITY Emergency Notification Systems Questions for discussionTRANSCRIPT
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THE LANGUAGE OF PREPAREDNESSLanguage Barriers in BC/DR
Jim Sharp, PCP -Vice President & Chief Training Officer
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My thanks to Shawnee McDonough and everyone in the MCPF leadership for inviting me and for arranging today’s presentation.
Also, I certainly appreciate World Wide Technology, Inc. making their personnel, facilities and equipment available.
Thank all of you for being here!
THANK YOU!
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TODAY’S AGENDA
Why We’re Here What We’ll Cover
Workforce diversification and its effect on emergency preparedness and response
Real-world examples: best practices and other practices
Ways to identify and overcome language barriers
Challenges posed to continuity of operations
Language barriers in schools Language barriers and first
responders Critical Crisis
Communications Criteria Be RIGHT Be FIRST Be COMPETENT Be CONSISTENT Be CREDIBLE Show COMMONALITY
Emergency Notification Systems
Questions for discussion
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TORNADO!Let’s set the stage . . .
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37 States reported increases
Pennsylvania – 43.96%Missouri – 76.58%Kentucky – 83.67%
Delaware – 102.38%Arkansas – 107.69%Kansas – 128.80%
North Dakota – 215.74%South Carolina – 422.11%
National Center for Education Statistics
ELL/LEP . . . 2002-2003 through 2011-2012
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121 Warning Forecast Offices
800 Individual Transmitters
Coachella, CA
El Paso, TXHarlingen, TX
Pharr, TXHialeah, FL
NOAANational Weather Service
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1990 – 2000: More than half the growth of the entire U.S. civilian workforce was attributable to immigrants.
Projected that, between 2016 and 2035, immigrants will account for all of our working-age population growth.
* 2006 National Association of Manufacturers Report
Workforce – by the numbers
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Tactically: On-duty StaffOff-duty Staff & Families of On-duty StaffStakeholders: Customers, Shareholders, Regulatory Agencies, & Media
On-going Communications
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First RespondersCAPSTONE-14
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CREDIBILITY
Be RIGHT
Be FIRST
Be COMPETEN
T
Be CONSISTEN
T
Critical Crisis Communications Criteria
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A Word About Consistency:The CDC and the Ebola Outbreak
Military members isolated for 21 days – no similar requirement for civilians returning from the outbreak area.
CDC acknowledges “porous borders” as one of the factors hindering the efforts to stop the spread of the epidemic, yet U.S. borders remain open.
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ADDITIONALLY . . .
Be CLEAR Show COMMONALITY
Cut through the crap. Be brief, but not at the
expense of necessary information.
Say what you need to say. Say it in a way that
people outside your profession or organization will understand it.
“We’re all in this together” goes a long way, because we’re usually all in this together.
You and your stakeholders often face the same challenges and limitations.
Make sure your stakeholders (internal and external) know you are acting in their best interest.
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THANK YOU!Let’s get to our questions for open
discussion.
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Question #1: Show of hands - who has a multi-lingual customer base, multi-lingual workforce, or both?
Questions for Discussion
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Question #2: What multi-lingual emergency preparedness, emergency response, or similar resources do you make available to your employees who may be less than proficient in English?
How or in what format are those resources presented?
Questions for Discussion
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Question #3: From a BC/DR standpoint, how do you continue to support your organization's multi-lingual capabilities from an alternate or evacuation location?
Questions for Discussion
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Question #4: If you utilize an emergency notification system (ENS), what do you use and does it have multi-lingual capabilities?
Questions for Discussion