© 2012 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.

ITC Campus ReportSecond Quarter - 2012

Main Achievements

During the Second Quarter of 2012 the Ipsos Training Center (ITC) reached the following main achievements:• The Marketing InnoQuest and Marketing MUM schools were hosted successfully in all regions.

The ITC gave support to users in the process of taking the e-learning modules and to organizers and facilitators in the process of registering face-to-face events, organizing the school and reporting on attendance, qualification and certification.

• 13 new courses for employees and 2 new courses for clients were made available • 46 Training Webinars focusing on our Product Portfolio were hosted / 2 webinars facilitated

by our clients to Ipsos employees working with them were conducted. • Different actions towards the increase in the usage of the Client Campus were launched

Courses Offered

Number of courses & webinar recordings available as at June 30th :

Category Number of available courses

EMPLOYEE CAMPUS Specialism Courses 88

Management & Leadership

25

Newcomers 5

Subtotal 118

CLIENT CAMPUS Courses for clients 16

Overall Total 134

Number of available webinar recordings

EMPLOYEE CAMPUS 93

CLIENT CAMPUS 5

Overall Total 98

Employees’ e-Campus usage

The e-Campus is currently being used in 78 countries out of the 84 in which Ipsos operates.

Countries not currently using the ITC:• Albania• Algeria• Ivory Coast• Kosovo• Montenegro• Qatar

Employees’ e-Campus usage

Americas24%

Middle East and Africa15%

Asia-Pacific38%

Europe24%

Course and Webinar Recording registrations per region (Q2)

Employees’ e-Campus usage

These charts show the ITC campus activity during Q2, considering the number of registrations to courses, regardless of completion.

Q2 empl. registrations

12828

Country TotalSouth Africa 556Kenya 491Uganda 136Egypt 124Jordan 101UAE 86Saudi Arabia 67Kuwait 58Nigeria 56Tanzania 49Zambia 48Lebanon 37Ghana 36Morocco 28Mozambique 3Tunisia 3Iran 2MEA Overall 1882

Country TotalUnited States 991Argentina 415Brazil 366Canada 340Mexico 250Peru 228Colombia 153Chile 114Venezuela 53Bolivia 36Panama 30Guatemala 22Costa Rica 17Dominican Republic 11Puerto Rico 9Ecuador 6Americas Overall 3041

Country TotalChina 1419India 807Hong Kong 627Singapore 351Malaysia 295Korea 216Indonesia 204Thailand 200Japan 189Australia 137Philippines 108Taiwan 98Vietnam 83Pakistan 75New Zealand 22APAC Overall 4831

Country TotalUnited Kingdom 470France 353Germany 276Netherlands 251Russia 215Turkey 181Sweden 176Romania 160Poland 113Czech Republic 107Spain 99Switzerland 82Italy 82Norway 79Ukraine 78Denmark 74Belgium 70Hungary 42Serbia 42Croatia 31Portugal 25Bulgaria 19Greece 13Slovenia 10Cyprus 7Bosnia and Herzegovina 7Europe Overall 3074

Including registrations to online courses and webinar recordings available in the ITC

Country Top 5 – Course Enrollment

CHINA (1419)

UNITED STATES (991)

INDIA (807)

HONG KONG (627)

SOUTH AFRICA (556)

Level of Completion

  Completed Passed Started Unstarted

AMERICA 1% 45% 9% 45%

ASIA 1% 50% 10% 39%

EUROPE 2% 43% 9% 46%

MIDDLE EAST & AFRICA 1% 53% 13% 32%

The following chart shows the level of completion of the courses in which employees enrolled during the Second Quarter of 2012.

Completed: exam not passed yetPassed: exam successfully completed / certificate issuedStarted: course not finished yetUnstarted: courses assigned but still pending to start

Average of Courses taken in Q2

REGION Employees with activity in the campus during Q2

Registrations Q2

Average of courses per employee w/ activity in Q2

AMERICAS 779 3041 3.90ASIA PACIFIC 1015 4831 4.76EUROPE 781 3074 3.94MEA 416 1882 4.52TOTAL 3068 12828 4.18

Average of courses taken in Q2 by each employee with activity in the campus during the same period of time

REGION Employees with an account in the campus

Registrations Q2

Average of courses per employee w/ account in the campus

AMERICAS 2997 3041 1.01ASIA PACIFIC 2519 4831 1.92EUROPE 2743 3074 1.12MEA 860 1882 2.19TOTAL 9119 12828 1.41

Average of courses taken in Q2 by each employee with an account created in the campus

Penetration Rate

REGION Employees with activity in the campus during Q2

HC as of May 26th

Penetration rate: Employees w/activity in Q2 / Total HC

AMERICAS 779 4271 18.24%ASIA PACIFIC 1015 5185 19.58%EUROPE 781 6774 11.53%MEA 416 1671 24.90%TOTAL 3068 17901 17.14%

Employees with activity in the campus during Q2 over Ipsos Headcount as of May 26th

REGION Employees with an account in the campus

HC as of May 26th

Penetration rate II: Employees w/ account in the ITC / Total HC

AMERICAS 2997 4271 70.17%ASIA PACIFIC 2519 5185 48.58%EUROPE 2743 6774 40.49%MEA 860 1671 51.47%TOTAL 9119 17901 50.94%

Employees with an account created in the campus over Ipsos Headcount as of May 26th

Curricula

• Why*Dive

• Pack*Go

• InnoQuest

• PriceQuest

• Managing Suppliers Process (Operations)

• Escalation Process (Operations)

• Briefing Process (Operations)

• Quality Assurance Process (Operations)

• BC Training – K2 (Business Consulting)

• Toolkit (Social Spaces – IOTX)

• Master Template (Social Spaces – IOTX)

• Time Management

• Personal Effectiveness

• Webinar Recordings held in the period

New and improved courses and training materials, made available in the Campus during the second Quarter:

• Media CT (Media CT Overview and offer)

• Market Research for Healthcare clients

For Employees For Clients

Next Quarter Challenges

Next Quarter will face the following challenges:• Increase the ITC usage by clients

• Develop and start working on the creation of new courses (Project Management, WAO, Key Ipsos Financial Indicators, new courses on processes, Softskill courses, etc)

• Work on the consolidation of a Learning & Development Community (internal meeting with L&D’s key people to be hosted in July / to discuss about the potential for the development of a Leadership Academy)

Some of the new courses / training materials to come:

- Communications Skills- WAO- View Cast- Getting Familiar with

Censydiam- Key Ipsos Financial

Indicators- Project Management- Several other courses on

Ipsos processes

© 2012 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos.

THANKS!

For further information or questions please feel free to contact us

14

Natalia KindGlobal L&D Coordinator Director, ITC

Olazábal 1371, Bs As, Argentina

Phone: +54 11 4706 6516e-mail: natalia.kind@ipsos.com