zogan opperman acsa 10 june 09
DESCRIPTION
Getting it right - talent management at ACSATRANSCRIPT
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10 June 2009
PERFORMANCE & TALENT MANAGEMENTGROUP SPECIALIST :ZOGAN OPPERMAN
HUMAN CAPITAL MANAGEMENT USING Web 2.0 TECHNOLOGY
TALENT MANAGEMENT
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• Terminals• Mainframes• Flat files• Cards/codes• Proprietary• Inflexible• COBOL• Data
• PCs• Internet• Multi-media• Ecosystem• Self-service• Object-
based• Predicting
• GUI• Networks• SQL• Realtime• Open• Migrateable• Adaptable• Reporting
• Portals• Web Services• Multi-device• Intelligent• SaaS• Components• Data-
mining/predictive
MainframeMainframe Client/ServerClient/Server Web 1.0Web 1.0 Web 2.0Web 2.0
THE EVOLUTION OF HCM TECHNOLOGY.
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Today’sTechnology Environment
Web 2.0
Yesterday’sTechnology Platform
Web 1.0 versus
SQL / Relational Componentized / OODevelopment
Customization / Coding Composition / OrchestrationImplementation
Perpetual License On Demand / SaaSPricing/Delivery
Standalone / Within 4 Walls Integrated / Extended NetworkBusiness Perspective
Hardwired / Monolithic Web Services / SOAEnvironment
Process Efficiency Business EffectivenessPrimary Value
Return on Investment Total Cost of OwnershipEconomic Focus
Source: Beaman & Macy, 2006
THE EVOLUTION OF HCM TECHNOLOGY…
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Today’sBusiness Imperative
Work 2.0
Yesterday’sBusiness Agenda
Work 1.0 versus
Transactions Business EventsSystem of Record
Hierarchical CollaborativeOrganization
Episodic / Serial Constant / SimultaneousRate of Change
Skills & Expertise Tacit KnowledgeBusiness Perspective
Back Office EveryoneAutomation
Physical Assets People AssetsPrimary Value
Bottom Line Top LineEconomic Focus
Source: Beaman & Macy, 2006
THE EVOLUTION OF HCM TECHNOLOGY.
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Today’sHuman Capital
People
Yesterday’sHuman Resource
Labour versus
Brick and Mortar Mobile / VirtualWork Place
Consistent / Constant Divergent / SporadicWork Style
Homogeneous Global, Multi-culturalWorld View
Labor as Expense People as AssetBusiness Perspective
Departmentally Focused Externally FocusedOrganization
Process Efficiency Performance AccountabilityPrimary Value
“Company-for-Life” “All-About-Me”Economic Focus
Source: Beaman & Macy, 2006
THE EVOLUTION OF HCM TECHNOLOGY.
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Today’sHCM Suite
HCMS
Yesterday’sHRIS Application
HRIS versus
An Afterthought At the CoreGlobal
Regulatory Compliance Comprehensive FrameworkGovernance
Reporting / Analytics Embedded IntelligenceBusiness Output
Gatekeeper Business PartnerBusiness Perspective
Payroll & Benefits Competencies & PerformanceFunctionality
Efficiency / Costs Quality / PerformancePrimary Value
Efficient Records Automation Effective Talent ManagementEconomic Focus
Source: Beaman & Macy, 2006
THE EVOLUTION OF HCM TECHNOLOGY.
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WHAT IS WEB 2.0 TECHNOLOGY?
Online Collaboration
Blogging
Social Networking
Knowledge Sharing
Developing Content
Social Intelligence
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EXAMPLES OF WEB 2.0 TECHNOLOGY.
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SOCIAL INTELEGENCE (360 FEEDBACK.)
• Ranking vs Rating.
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WEB 2.0 CHALLENGES?
INCREASEVOLUME
IN CONTENT
DECREASEQUALITY
IN CONTENT
DECREASEIN
ACCURACY OF
CONTENT
WHO IS THE GATEKEEPER OF ALL THIS CONTENT?
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WEB 2.0 CHALLENGES?
INCREASEVOLUME
IN CONTENT
INCREASEQUALITY
IN CONTENT
INCREASEUTILITY
OF CONTENT
AS THE ACCURACY INCREASE SO WE CAN IMPROVE DECISIONS.
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THE ACSA SOLUTION
• How do we Collect our HCM Data?
Building Talent and Success profiles.
• 360 Behavioural feedback• Technical Knowledge (BOK)• Experience Roles• Motivational Surveys (Retention)• Investment Matrix (Development)
CREATING A COMMON LANGAUGE WITHIN ACSA
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ACSA SOLUTION ….
• How do we Verify our HCM Data to increase Accuracy?
Verifying Talent and Success profiles.
• 360 Behavioural feedback• Technical Knowledge (BOK)• Experience Roles• Motivational Surveys (Retention)• Investment Matrix (Development)
CREATING A COMMON LANGAUGE WITHIN ACSA
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Insi
ght
Aim: Direct Investment
Questions: What talent do we have? What talent do we need?
Processes: Talent Accounting Talent Demand Planning
Aim: Measure Investment
Question: How did we increase the value of our talent portfolio? How should we re-direct investment?
Process: Talent Value Management
Aim: Manage Investment
Questions: Where do we invest? How do we invest?
Processes: Talent Supply Management
Impact
InvestmentMaximize
Talent Value
Talent Investment Strategy
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THE TALENT POOL MAP.
A Manager’s Dashboard
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BRINGING ALL TOGETHER.
• Video.
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PeopleTree Group.
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Thank you