you’ve deployed sharepoint. …now what?
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Director, Microsoft Corporation. You’ve Deployed SharePoint. …Now What?. Richard Riley. Agenda. The SharePoint “Journey” Understanding what you’ve got and what you can do Driving End User Adoption This session is not going to be technical - PowerPoint PPT PresentationTRANSCRIPT
You’ve Deployed SharePoint. …Now What?
Richard RileyDirector, Microsoft Corporation
Agenda
The SharePoint “Journey”Understanding what you’ve got and what you can doDriving End User Adoption
This session is not going to be technicalIts about understanding the possibilities of SharePoint through examples of how we use the product internally at Microsoft and direct customer experience
SharePoint Server 2010
Communities
Search
Sites
Composites
ContentInsights
Deliver the Best Productivity Experience
Cut Costs with a Unified Infrastructure
Rapidly Respond to Business Needs
The SharePoint “Journey” part 1Starting with core capabilities…
CONTENT MANAGEMENT AS INFRASTRUCTURE
Content Repository
Security
e-discovery
Records Management
Rights Management
Governance and Compliance
Taxonomy
The SharePoint “Journey” part 2Deploy and deepen specific workloads…
Office Tools
Intranet/Extranetor Team Sites
Social Tools
Search
CollaborationTools
Communication Tools
CONTENT MANAGEMENT AS INFRASTRUCTURE
SOCIAL CONTENT MANAGEMENT
Content Repository
Security
e-discovery
Records Management
Rights Management
Governance and Compliance
Taxonomy
The SharePoint “Journey” part 3Investigating cross workload solutions and technologies…
LOB Systems
Workflow
Composite Applications
eForms
Office Tools
Intranet/Extranetor Team Sites
Social Tools
Search
CollaborationTools
Communication Tools
CONTENT MANAGEMENT AS INFRASTRUCTURE
SOCIAL CONTENT MANAGEMENT
TAILORED BUSINESS APPLICATIONS
Content Repository
Security
e-discovery
Records Management
Rights Management
Governance and Compliance
Taxonomy
The SharePoint Journey part 4App consolidation and LOB integration…
LOB Systems
Workflow
Composite Applications
eForms
Office Tools
Intranet/Extranetor Team Sites
Social Tools
Search
CollaborationTools
Communication Tools
CONTENT MANAGEMENT AS INFRASTRUCTURE
SOCIAL CONTENT MANAGEMENT
TAILORED BUSINESS APPLICATIONS
Content Repository
Security
e-discovery
Records Management
Rights Management
Governance and Compliance
Taxonomy
HORIZONTAL SOLUTIONS
ITProduct Development
Sales& Marketing
HR CustomerService
INDUSTRY SOLUTIONS
HealthcareFinancial Service
Retail ManufacturingGovernment
LOB INTEGRATION
The SharePoint “Journey” getting to part 4Define your requirements and put SharePoint to work.
Workload and platform adoptionCollaborationEnterprise Content ManagementSocial Computing Enterprise SearchIntranet & InternetComposites
IT Platform MaturityAwareness & TrainingGovernance & OperationsApplication Rationalization & Consolidation
CollaborationStart With…
The correct logical and physical architecturePerformance profile is unique & size appropriatelyDedicated web apps for team sites
Understand Backup & RestoreA well understood governance and security modelDecide on a model, open, closed, somewhere in the middleDecide on a strategy for the migration of file sharesUnderstand & plan for Office Client deployment
CollaborationThink about…
Creating custom site Templates and featuresTheming/branding site templatesDeploying Office Web AppsDeploying SharePoint WorkspaceEnabling SharePoint Designer and training usersDeploying and configuring Information Rights Management
Improving User Adoption: Collaboration
Understand the business and get the business involvedClearly understood requirements = adoption
Use Self-Service Site Provisioning for collaboration sitesCustom “activity” templates drive usage
Establish a “SharePoint Resource Center” for usersIdentify and train “SharePoint Community Champions”Reward and highlight usageGet users engaged outside of the technology
Determine Name of Intranet contestChoose Best Design/Branding Option
Enterprise Content ManagementStart with…
Understanding your business requirementsGetting end users and business buy-in
Without end users and business buy in you’ll get nowhere
Planning for Scale and CapacityPlan big, start small
Defining and configuring Enterprise Metadata ManagementTerms & Keywords
Defining and configuring content policies and content typesDisposition, content types, mandatory/automatic metadata
Configuring Search
Enterprise Content ManagementThink about…
Migrating existing contentDo not drag and drop! Be precise.
Enabling the Content OrganizerWorks great with managed Office Client save locations
Building advanced reportingBuilding a custom ECM front end
Knowledge repositoryCustom user experience for high volume librariesExtend Search to create custom experience
Configuring ediscovery
SocialStart with…
Getting executive level sponsorship for the projectThis is usually a pre-requisite, this is not generally IT led
Be clear about your goals and success criteriaThe correct logical and physical architecture
Deploy My Site Farms and UPS based on geographyUse dedicated Content DB’s and web apps for My Sites
Configuring User Profile SyncGetting good profile data from the beginning is key
Configuring people searchEducating your users
SocialThink about…
Customizing the brandingA custom UI can drive adoption
Building/buying new capabilitiesCustomizing People Search results and actionsCustomizing the Blog & Wiki experienceDeploying the Outlook Social Connector
Adds a new social experience in email
Deploying Lync for integrated presence & messagingWhen paired up with voice Lync & SharePoint are great together
Improving User Adoption: Social
Start with a diverse employee advisory committee prior to deploymentProvide an active way to gather feedbackUse it yourself, be an advocate!Prove the value
Research, studies, anecdotal feedback
Seed the social network and Tag corpusAgree and Develop the process for handling concerns and escalations
Intranet & InternetStart with…
A reason for people to visit, engage with your usersSpend some quality time on branding
Hire/contract some design talentAccurately represent your corportate culture
Planning the correct logical and physical architectureContent deploymentCachingMultilingual & VariationsSecurity hardeningUnderstand the Content By Query Web Part inside out
Intranet & InternetThink about…
Creating a conversation with your usersAdd interactivity
Building custom controlsUsing enterprise search as the hookAppointing an editorial team to keep content updatedUnderstand your relationship with social media
Both internally and externally
Be a good neighborAcknowledge, support and federate
CompositesStart with…
Understanding what composite applications areNo code SharePoint ApplicationBuilt using the browser & SharePoint DesignerInfoPath, Access & Visio Services, Workflow, BCSSharePoint lists and libraries
Building an IT high visibility, low risk applicationHardware procurement, IT services status, …
Auditing the LOB apps you having running todayUnderstand what they do
CompositesThink about…
Empowering users to build their own compositesCreate a library of reusable “modules”Deploy BCS and make connections availableStart a program of app consolidation and rationaliaztionMove from composite apps to full solutions
Improving User Adoption: Composites
EducateEmpowerEvangelize
SearchStart with…
Planning the topology for capacity and performanceSearch is the most complex to design, read the instructions
Understand your usersMany capabilities such as synonyms will require their input
Understanding the content you want to index/federate fromWhat connectors do you need
Customizing the search experienceManaged properties, scopes, best bets
Monitor and refine relevance content sources
SearchThink about…
Customizing and extending the search UIThis can have a dramatic effect on usability (both ways)
Indexing LOB dataCreate customer/partner/product dashboard pages
Building search driven apps & integrationCreate unique experiences powered by search
Making a plan for relevancyHow to improve, test and monitor
Improving User Adoption: Search
Perception is key for SearchYou only get a few chances before users give up Consider limited pilot testing
Simplify the User ExperienceIt takes only a couple of seconds for a user to decide if the right result is on the page
Study the query logsCritical to understanding what users are actually doing Will tell you if you have the right content sources
Summary
Using more workloads and going deeper in existing workloads represents a key milestoneUsing and deploying SharePoint as a Platform will get the largest long term ROI.End-User Adoption is KeyIT Staff Awareness and Expertise is ParamountIdentify High Impact / Low Cost Areas to Improve UponContinue improving the user experience and business functionality on a regular basis!
Questions?
Richard RileyDirector, Technical Product Management, [email protected]://sharepoint.microsoft.com/blog/
You can ask your questions at “Ask the expert” zone within an hour after end of this session
