your team – genpact and rightanswers bpo november 5, 2015
TRANSCRIPT
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Your Team – Genpact and RightAnswers BPO
NOVEMBER 5, 2015
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2 RIGHTANSWERS 2015
Your Team (Tom)
• Technical Project Manager – Poonam Verma
• Sales Director - Business Development APAC – Amit Sharma
• Cloud Infrastructure Director - Ben Barresi
• Client Success Manager & Content Manager – Alex Baker
• Assigned Training Manager – Michelle Stumpf
• Assigned Knowledge Practice Leader – Laura Yeomans
• Support Director – Jyothi Honnavalli
• Management Team:
• Bill Pollie – VP, Global Sales & Business Development
• Tom Policano – VP, Client Success & Support
• Keith Berg – VP, Professional Services & Product Development
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3 RIGHTANSWERS 2015
RightAnswers Introductions
Tom PolicanoVice President, Client Success & Support
• Client Success Management
• Product Training
• Technical Support
• Cloud Operations
• Data Security
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4 RIGHTANSWERS 2015
RightAnswers Introductions
Keith BergVice President, Professional Services & Product Development
• Project Management Team
• Implementation Engineers
• Integration Development & Maintenance
• Core Product Development
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5 RIGHTANSWERS 2015
Your Dedicated Team - RightAnswers Client Success IntroductionsAlex BakerClient Success Manager & Content Manager
• Dedicated Client Success Manager
• PMP Certified, manages your progress through the onboarding project plan
• Single Point of Contact for onboarding and content questions
• Holds individual best practice and configuration sessions with client
• Manages RightAnswers content creation and assists client through the content creation process
• KCS Practices V5 Certified
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6 RIGHTANSWERS 2015
Your Dedicated Team - RightAnswers Client Success Introductions
Michelle StumpfDedicated Training Manager
• Creates curriculum around your goals
• Delivers instructor-led training sessions
• Fields functionality-related questions
• Assists with your training plans
• Certifies customers on RightAnswers
• KCS certified & KCS certified Trainer
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7 RIGHTANSWERS 2015
Your Dedicated Team - RightAnswers Client Success Introductions
Laura YeomansDedicated Knowledge Practice Leader
• Leader designing knowledge best practices
• Knowledge process expert
• Aligned specifically to large/ high-complexity clients
• KCS certified and KCS certified trainer
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8 RIGHTANSWERS 2015
Your Dedicated Team - RightAnswers Support Introductions
Jyothi HonnavalliSupport Director
• Manages dedicated support team
• Drives 24x7x365 Global Technical Support and Customer Service
• Responsible for post implementation maintenance of customer deployment
• Escalation Point for Customers
• KCS Practices V5 Certified
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9 RIGHTANSWERS 2015
Your Dedicated Team - RightAnswers Support Introductions
Ben BarresiCloud Infrastructure Director
• Manages all Highly Available Global Cloud Infrastructure in the US and Azure
• Responsible for the Implementation and Support of Client Infrastructure Needs
• Monitors and Ensures Infrastructure meets or exceeds SLA Requirements