CHRISTMAS TRADING HOURS

YOUR INSIGHTS, OUR ACTIONS We’re listening to you, and taking action

Click here to explore our FY21 Sustainability Highlights and click here to learn more about our Sustainability Program in Australia.

Learn more at www.CHEP.com | 13 CHEP (13 2437)

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SUSTAINABILITY HIGHLIGHTS 2021 CHEP AUSTRALIA

SERVICE CENTRE AND LOGISTICS IMPROVEMENTS

CONSISTENT AND RELIABLE PLATFORMS AND SERVICES

SERVICE CENTRE DEVELOPMENTS - ROCHEDALE IN QLDConstruction of this state-of-the-art site is progressing well and will be operational in early 2022. With the latest wash equipment, customers will be able to access reusable plastic containers (RPCs), plastic pallets, bins, and other bulk containers from a single location.

It is conveniently located near key industrial hubs and adjacent to the Gateway Motorway interchange, providing fast and efficient connectivity. Click here to learn more.

CREATE VALUE AND DELIVER PROACTIVE SUPPORT

SIMPLIFY PROCESSES AND SUPPORT

The new CHEP Eastern Creek Service Centre is now operational. This state-of-the-art site provides improved capability and efficiency, with an optimised layout for quicker vehicle turnaround times and the latest repair equipment. 

We’ve installed electronic tablets on forklifts at 16 CHEP Service Centres across the Eastern Seaboard. This is used by drivers to process your transactions, making equipment control faster and easier.

The CHEP Altona and CHEP Rocklea Service Centres have successfully completed the installation of the Quality Assured System to enable the issuing of Quality Assured Pallets. 

We've installed a new RPC washer at CHEP Derrimut Service Centre to enhance reliability and productivity. 

Opened in April 2021, this state-of-the-art site is delivering consistent and reliable platforms. This is enabled via the latest crate and container washing equipment onsite, as well as our highly-trained teams. A new, automated reusable plastic container (RPC) washing line with the latest centrifugal dryer is currently being installed, due early December. This supports deliver optimal wash quality, productivity and consistency.

Built with sustainability in mind, this site features a rooftop 400kw solar array and is conveniently located near key industrial hubs, close to the new Badgerys Creek Airport.

NEW ISSUE AND RETURN EMAIL NOTIFICATIONSTo make it easier to do business with CHEP, all users of myCHEP can receive an order status email notification when their order moves from ‘Requested’ to ‘Planned’.

To support you in setting up these notifications, click here to access a quick user guide and click here for a quick video.

Note: Please place all orders via myCHEP with at least 48 hours’ notice before the required collection or delivery date.

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To support your business, we’ve extended our usual holiday opening times to ensure that we accept all returns during the Christmas and New Year period. View these trading hours here.

UPDATE ON SYDNEY SERVICE CENTRE AT KEMPS CREEK

NEW SERVICE IMPROVEMENTSWhen you contact CHEP customer service, you will see that we've replaced the email ID with Case ID. Also when your Case has been closed, you will receive a notification and a short survey. These updates are assisting us improve the way we support you.

COST-EFFECTIVE LOGISTICS OPTIONS AVAILABLE

Contact 1300 CHEP 2U (1300 2437 28) to learn more.