your guide to preferred choice home insurance · 2016-10-27 · clarabridge customer experience...
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YOUR GUIDE TO PREFERRED CHOICE HOME INSURANCE
Together, we’ve got it covered.
WHO IS IT FOR?Preferred Choice is RSA’s home insurance product for mid net worth customers who need higher levels of cover. It provides protection for buildings, contents and valuables. Offering significant levels of cover in an ‘all encompassing’ product, with full accidental loss or damage worldwide. Preferred Choice is both average free and warranty free.
WELCOME TO PREFERRED CHOICE
BUILDINGS• Cover up to £1,000,000
• Trace & access up to £15,000
• Up to 3 years for alternative accommodation. CONTENTS & VALUABLES• Cover available from £75,000 up to £200,000
• All-risk worldwide coverage
• Defective title cover up to 20% of the valuables sum insured
• £100,000 legal expenses cover included as standard.
ALL POLICIES• Full accidental loss or damage worldwide
• 24 Hour Home Emergency Assistance helpline and call out up to £500
• Excess waiver for claims over £10,000
• Average and warranty free
• No pairs and sets exclusions
• Legal expenses cover up to £100,000.
PERSONAL CLAIMS SERVICE• Personal claims specialist for claims
between £3,000 and £250,000
• Dedicated UK-based claims team.
ADDITIONAL BENEFITS• Hired marquees £20,000
• Hand or wind propelled watercraft (up to 12 feet in length) £5,000 per craft
• Hole in one £500
• Identity fraud £50,000 (with inner limits)
• Students’ contents
• Religious festivals and wedding gifts.
COVER HIGHLIGHTS
PREFERRED CHOICE COVER AND LIMITS
GENERAL
Home Emergency Assistance £500
Legal expenses £100,000
Jury service Up to £2,500 during the period of insurance, not exceeding £150 per day
BUILDINGS – COVER UP TO £1,000,000
Alternative accommodation costs Up to 3 years
Domestic energy and water expenses £5,000 for an insured loss, up to a maximum of £10,000 in total for any one claim
Emergency access Up to buildings sum insured
Environmental upgrade £1,000 for an insured loss exceeding £10,000 £2,500 for an insured loss exceeding £25,000 £5,000 for an insured loss exceeding £50,000
Environmental buildings materials £1,000 for an insured loss exceeding £10,000 £2,500 for an insured loss exceeding £25,000 £5,000 for an insured loss exceeding £50,000 £50,000 following a total loss of your home
Environmental expenses £5,000 for environmental consulting services £500 for the purchase of carbon offsets
Forced evacuation Up to 30 days
Legal fees for removal of squatters £10,000
Loss of rent Up to 3 years
New fixtures and fittings Up to 10% of buildings sum insured
Property owner’s legal liability £5 million
Trace and access £15,000 in total for any one contents and buildings claim
Trees, shrubs, plants and lawns 5% of buildings sum insured and a limit of £1,000 for any one tree, shrub or plant
Upgrading security systems £10,000
CONTENTS AND VALUABLES – COVER AVAILABLE FROM £75,000 TO £200,000
Alternative accommodation costs Up to 3 years
Business equipment £10,000
Computer information £5,000
Contents in a furniture depository Up to contents sum insured
Contents in the garden, greenhouses, garages and outbuildings
£15,000
Debris removal £1,000
Death of an artist 100% increase of the sum insured of that item
Defective title 20% of the valuables sum insured, up to a maximum of £25,000 per any one item
Emergency access Up to contents sum insured
Fatal accident £25,000
Forced evacuation Up to 30 days
Food in a freezer Up to contents sum insured
Hired marquees £20,000
Hand or wind propelled watercraft (up to 12 feet in length)
£5,000 per craft
COVER AND LIMITS CONTINUED
CONTENTS AND VALUABLES CONTINUED
Hole in one £500
Identity fraud £50,000 (with inner limits)
Loss of rent Up to 3 years
Metered oil, water or gas £10,000
Money and credit cards £5,000 for money £5,000 for credit cards
Newly acquired contents and valuables 20% increase on contents and valuables sum insured
Occupier’s and personal legal liability £5 million (up to £2 million for legal liability involving quad bikes)
Quad bikes £5,000
Reinstatement of deeds and documents £5,000
Relative’s contents £5,000
Religious festival and wedding gifts 20% increase on contents and valuables sum insured
Students’ contents £15,000
Tenants’ improvements 20% of contents sum insured
Tenants’ liability 20% of contents sum insured
Theft from outbuildings £15,000
Theft from an unattended vehicle £15,000
Trace and access £15,000 in total for any one contents and buildings claim
Trailers (up to 12 feet in length) £5,000 per trailer
Unspecified valuables single article limit £5,000
Visitors’ personal effects £5,000
Wine and spirits Up to £25,000 per collection or up to £500 per bottle
DEDICATED PERSONAL LINES TRADING TEAMOur regional trading expertise builds strong relationships and helps you to grow your business.
EASY TO DO BUSINESS WITHWe make your life easier. From e-traded products to high-quality underwriting and sales support functions. You can access our Full Business Cycle EDI enabled Preferred Choice product through Acturis or our very own RSA Online e-trading system. We work together to ensure your job is simpler.
UNDERWRITING EXPERTISEWe have a specialist team of underwriters who are experts in their field. Their capability is here to provide reassurance for you and your customers.
STRONG APPETITEWe are committed to working closely with our brokers and growing our businesses together. This approach includes supporting brokers who wish to consolidate their personal lines portfolios by tailoring our propositions to meet individual broker needs.
PERSONAL CLAIMS SERVICEOur UK based centres are fully dedicated to delivering excellent customer service, so you can rest assured that our obsession is getting it right for your customers.
COMPETITIVE PRICING AND REMUNERATIONFocused to deliver great value to your customers and the right level of commission for you.
OUR HOME INSURANCE PROPOSITION TO YOU
CUSTOMER FOCUSWith no more than 5% of customer calls abandoned and a choice of communication (email, telephone, text message or letter) when dealing with us, we put customers at the heart of our claims process. We have also introduced a feedback survey called Customer Satisfaction Monitor to measure our claims performance and continuously improve.
PERSONAL CLAIMS SPECIALISTOur field force will project manage claims between £3,000 and £250,000 and there will be a single point of contact for each claim.
EMERGENCY RESPONSE VEHICLEOur Emergency Response Vehicle is deployed in times of emergency, so we can be there to offer our support and expertise when our customers need us most.
COUNTER FRAUD UNITThis unit is dedicated to preventing, detecting and investigating application and claims fraud across all business classes. RSA has earned itself a market-leading reputation for its counter fraud activity, which has been recognised by the industry with several awards for endeavour and attainment.
SUPPLY CHAIN NETWORKOur world class (bench marked by Accenture) supply chain covers a full range of claims fulfilment requirements, including building repairs and contents replacement facilities, using a range of industry-recognised providers.
METHODS OF SETTLEMENTWe offer each customer a number of choices for settlement, including repair and replacement, cash paid by cheque or BACS directly into their bank account, or voucher or payment card options.
A UNIQUE APPROACH TO CLAIMS
SUSTAINABLE, SOLID RESULTSOur home insurance book is worth over £680m. We’re committed to brokers and the home insurance market.
TRUSTED ACROSS THE UKWe currently insure 2.4 million homes, protecting people against the risks they face in their daily lives.
IMMERSED IN THE HOME INSURANCE MARKETWe use a number of different distribution channels and take our experience learned in each to build better product propositions for our customers.
There are many reasons to choose RSA, including our financial stability and rich heritage spanning over 300 years. Currently our credit ratings are Standard & Poor’s: A Stable and Moody’s: A2 Negative.
WHY RSA?
We have received a number of awards including:
• A Best Big Company to Work for 2012, 2013, 2014
• Winner of CXC Diamond Award, Clarabridge Customer Experience Champion Awards 2015
• Winner of the Best Employee Engagement and Overall Winner categories in the 2012 Chartered Institute of Personal Development.
AWARDED FOR PERFORMANCE
HOW TO CONTACT USContact the Personal Intermediated Broker Trading Team on
0117 941 6862 or email: [email protected]
FIND OUT MOREFor more information on Clearchoice and our other home insurance products please take a look at our product comparison, or visit us online at rsabroker.com/home-insurance
We want to be your number one choice for home insurance. That is why we have set up a commitment based, partnership framework. Within this framework the proposition we offer recognises the strength of relationship we have with brokers. For more information speak to our trading team who will be happy to help.
WORKING TOGETHER, IN PARTNERSHIP
OTHER HOME INSURANCE PRODUCTS
CLEARCHOICEClearchoice is RSA’s mass market home insurance product. It provides protection for buildings, contents, or both as combined cover.
Clearchoice offers significant levels of cover as standard and includes the option to add extras and adjust excess amounts in line with the needs of your clients.
OAK HOME INSURANCEPrivate Client insurance via Oak Underwriting offering tailored home insurance for high net worth customers. A quality blend of cover and services.
Contact the Personal Intermediated Broker Trading Team:
0117 941 6862
rsabroker.com/home-insurance
For more information or to join the conversation about the great products and services RSA offer, visit:
RSAbroker UK
@rsabroker
@