7/25/2019 Yaatri Empowerment Through SMS YESWR

1/3

YES: YAATRI EMPOWERMENT THROUGH SMS

Yaatri Empowerment through SMS- YES has recently been implemented on primary trains of

BCT division. The system entails a direct-requesting service using SMS for passengers

covering the entire range of on-board services on trains- (a) Watering (b) Linen (c) Pests/

Rodents (d) Cleanliness.

SYSTEM ENABLES:

Requests through SMS / Web page/Mobile app/ Mobile Page.

Virtual communication between Railway Administration and passenger.

Easy to spot the passenger to serve him better.

Closed-Loop Passenger driven feedback system to ensure complaint redressal.

Close monitoring of action taken on requests by login to web page of the system by

admin anywhere/ at-all-times.

7/25/2019 Yaatri Empowerment Through SMS YESWR

2/3

PASSENGER FRIENDLY ALL-in-ONE

FEATURES:

ADVANTAGES OF THE SYSTEM:

Transforms On-Board services to ON-DEMAND service.

One system integrates all on-board services.

Redressal confirmed by the complainant directly using e-generated code.

An unique MIS tool with real time monitoring of all aspects of complaint redressal.

Objective Performance measuring tool for outsourced activities (OBHS, Linen, Pest/

Rodent Control)

Empowering rail passengers by automated system

No additional infrastructure/cost to railways or need of employing on-board staff.

7/25/2019 Yaatri Empowerment Through SMS YESWR

3/3

Provision for integration of the system with existing biometric attendance module

adopted in OBHS.

Real time monitoring of different type of passenger request.

No telephone charges as well as mobile roaming charges to ONBOARD staff, sinceSMS based system

No chances of missing even a single request from passenger.

SMS/Email alert for admin of the system to check & monitor OBHS deployment,

Non-attention/ Delayed Attention to complaints.

MIS Tool: Daily Position of previous day complaints redressal

Comparison with 585858 based Clean-my-Coach service:

Service FeatureClean-my-Coach

using 585858

YES WR

using 9200003232

SMS Based On-Demand

Service

Access of Service

Basic Phone

Smart Phone

Internet

Mobile App

Charges to User

Rs. 5/- per SMS. Even

for Feedback the

customer gets charged @

Rs. 5/

Std SMS charges (as per

provider apply).

Max Charge Rs. 1.

Min Charges. FREE.

Customer Services Covered

Cleaning Services

Linen

Pest/ Rodent

Watering