y connect? - american academy of family physicians€¦ · university of minnesota medical center...
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Y Connect? Communication tools geared toward a new generation of residents yet support older
generations in the program!
Bobbi Kruse
University of Minnesota Medical Center Program
Trena Gologan
Gwinnett Medical Center
Goals
• Understand generational communication
preferences.
• Balance communication methods effectively
to reach audiences of all generations.
• Identify one communication tool to use within
program to improve communications.
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Generation Differences
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http://www.progressiveae.com/creating-multigenerational-spaces/
Generation Characteristics
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*Pew Research Center, Millennials: Confident. Connected. Open to Change, Feb 2010, http://www.pewsocialtrends.org/2010/02/24/millennials-confident-connected-open-to-change/#
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Communication Styles
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https://procureinsights.wordpress.com/2010/10/26/does-age-influence-contracting-negotiation-styles/
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Communication & Methods
• GME is a complex system
• Mountains of information to disseminate
• Communication methods outdated
• Critical to find new ways to communicate
to new generations
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Example # 1 – Survival Manual
• Paper booklet
• Printed at the beginning of each academic
year
• Quickly outdated
• Unforgiving with errors
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Example #2 – Curriculum
• New Innovations delivery is clunky
• Not interactive
• Hard to find the details in long documents
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Example #3 - Emails
• Multiple emails with non-essential
information
• Platform delivery desired
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Example #4 - Orientation
• Orientation day
– 4” 3 ring binder given to incoming interns
• Graduation day
– Same 4” 3 ring binder in the trunk of graduate’s car.
• Valuable information – distribution method not effective
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Example #5 – Students
• Paper folder of information
• Useful to guide orientation
• Work to put together
• Value to student?
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Example #6 - Recruitment
• Multiple emails
• Frequent calls with questions
• Last minute calls – can’t find email
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Solutions
• Create platforms for Shared Information
– Google Sites • Intranet Site - Internal
• Interview Website - Recruitment
• Student & Learner Site – Rotators
– Google Docs – Group Projects
– Social Media
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Google Docs
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What Solutions have you
come up with?
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Did you…
• Gain an understanding of generational communication preferences?
• Learn new ways to balance communication methods effectively to reach audiences of all generations?
• Was there one tool that you saw that might be useful to your program?
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Questions
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Contact Us
• Bobbi Kruse University of Minnesota Medical Center Program [email protected]
• Trena Gologan Gwinnett Medical Center Program [email protected]
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Please…
Complete the
session evaluation.
Thank you.
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