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TRANSCRIPT
XDD EMPLOYEE SHAREHOLDERS MEETINGNOV 7, 2019
OPEN COMMUNICATION | CLOSED CASE
Welcome to first employee shareholders meeting
Things “you need to know”
Things “you need to be”
Lead by Bob Polus
Q / A– Via chat box
– Via post-webinar landing page
AGENDA
WHAT IT MEANS TO BE A SHAREHOLDER
OPEN COMMUNICATION | CLOSED CASE
Shared Culture– The summation of how people within an organization interact with each other and
work together
Shared Vision– Be the worlds most trusted partner of leading law firms and corporations by
redefining our industry through unparalleled customer service, proven technologyand innovative thought leadership
Shared Strategy– Through organic growth, innovation, hard work and acquisition, create the most
comprehensive set of services and technologies in the LPO industry
Shared Values– Open and honest communications– Trust and transparency– Respect for each other– Respond and service– Grit
QD - WHY THIS MAKES SENSE
INTEGRATION
OPEN COMMUNICATION | CLOSED CASE
Common issues
– No common vision
– Team resources
– Poor governance
– Delaying decisions
– Poor leadership
– Lack of buy-in
– Poor communication• Why we did this in the first place!
INTEGRATION
OPEN COMMUNICATION | CLOSED CASE
Common issues
– Erosion of business fundamentals
– Loss or delay of key customers• Revenue dis-synergies
– Talent attrition (headhunters will call)
– Clashing of the egos
– HR issues
– Good old fashion mistakes
COMPANY COMMUNICATION
OPEN COMMUNICATION | CLOSED CASE
Whatever the message
Whatever the goal
Whatever the decision
Whatever the direction
DELIVER IT WITH CONVICTION!
TRUST / CULTURE
OPEN COMMUNICATION | CLOSED CASE
How the vast majority of the people behave the vast majority of the time!– Work hard
– Stay focused
– Be a great teammate
– Respect everybody all the time
– Give 100% a 100% of the time!
– Stay balanced – work / life
– Be willing to help
– Keep a positive attitude and help others do the same
– Give your undivided attention
– Truly listen
– Honest – Open – Transparent
– Don’t sweat the small stuff
MISSION, VISION, STRATEGY AND VALUES
XDD MISSION
OPEN COMMUNICATION | CLOSED CASE
XDD Mission
Explore, discover and reveal the truth
Mission defines what we do – and more importantly, why we do it
In other words, what are we really trying to accomplish at XDD?
What inspires us? Why do we get up in the morning to do it?
What’s the bigger, overarching picture that we strive to achieve?
Mission is the real reason we do what we do – a blend of emotional and rational goals we aim to achieve from a 30,000 foot perspective
XDD VISION
OPEN COMMUNICATION | CLOSED CASE
XDD Vision
Be the world’s most trusted partner of leading law firms and corporations for (legal process outsourcing) by redefining our industry through unparalleled customer service, proven technology and innovative thought leadership
Vision defines how we want to been perceived, recognized and known for in the industry as we strive to complete the overarching “mission”
It defines what we do (services), who we do it for (target markets) and what makes us the best at it – in short making us unique in the minds of our target audiences
While “mission” defines the big picture from a 30,000 foot perspective, “vision” supports it from a 5,000 foot perspective, acting as quantifiable guiding light to focus our skills and services into a powerful company that others will recognize
XDD STRATEGY
OPEN COMMUNICATION | CLOSED CASE
XDD Strategy
Through organic growth, innovation, hard work, and acquisition, created the most comprehensive set of services and technologies in the LPO industry
Strategy provides an actionable blueprint defining “how” we will achieve our vision and mission
It provides a clear set of quantifiable and qualitative goals coupled with associated tasks to achieve them
Strategy can encompasses multiple business facets – financial, product, service, market, etc., each focused on producing positive results individually and collectively
Performed by multiple teams with individual department plans, an effective corporate strategy aligns all people, processes, goals and plans congruently to achieve a common vision and mission
XDD VALUES
OPEN COMMUNICATION | CLOSED CASE
XDD Values– Open and honest communication– Trust and transparency– Respect for each other– Respond and service– Grit – the intangible force that drives people to excellence through
determination and an undying spirit to achieve the impossible
Values define the core things we believe in as people, employees and colleagues Typically a blend of tangible and intangible things, values provide a set of
desired norms, beliefs and expectations universal to an organization Values many times are the driving influences that power our thoughts, actions
and emotions, both proactively and reactively, that inspire us to achieve great things
Both rational and emotional, values can drive people and companies to success where others might fail
XDD REFINED SOAP DOCUMENTSTRATEGY AND DELIVERABLES FOR 2019
2019 REFINED SOAP DOCUMENT
OPEN COMMUNICATION | CLOSED CASE
MISSIONWhy we exist
VISION How we’ll be seen
STRATEGYHow we’ll do it
STRATEGIC FOCUS AREAS Our game plan
VALUESWhat’s important
SPECIFIC INITIATIVESFocused details
MEASURABLE OUTCOMESQuantifiable metrics
Explore, discover and reveal the truth
Be the world’s most trusted partner of leading law firms and corporations for (legal process outsourcing) by redefining our industry through unparalleled customer service, proven technology and innovative thought leadership
Through organic growth, innovation, hard work, and acquisition, created the most comprehensive set of services and technologies in the LPO industry
- Open and honest communication- Trust and transparency- Respect for each other- Respond and service- Grit
GROWTH
· Organic· Acquisition· Scale – Global· Scope – Emerging LOB
EFFICIENCY CUSTOMER EXPERIENCE EMPLOYEE ENGAGEMENT
· $150M in gross revenue· Maintain EBIDTA of 30%+· Expand internationally · Achieve 2019 budget
· Core Operations· Automation
· Improve employee engagement· Work united, trust your teammates· Hire the best, make them better
· Improve month-end invoicing· Leverage intellectual property assets· Industrialize Operational Processes (finance,
billing, HR, managed review, forensics)· Leverage Sales Operations to Drive Growth
· Maintain annual customer sat surveys· Increase / measure $ wallet share to top 150· Expand / measure service mix to top 150· Exercise XDD value proposition with customers· Expand customer testimonial database
· Enhance Employee Engagement efforts (fireside chats, surveys, onsite meetings)
· Live our Mission, Vision, Strategy, Values (MVSV)· Create and live an inspiring culture
· Service like no other in world· Develop true business partnerships· Grow the brand
SOAP – MEASURABLE OUTCOMES
OPEN COMMUNICATION | CLOSED CASE
Growth
– $150M in gross revenue
– Maintain EBIDTA of 30%+
– Expand internationally
– Achieve 2019 budget
Efficiency
– Improve month-end invoicing
– Leverage intellectual property assets
– Industrialize Operational Processes (finance, billing, HR, managed review, forensics)
– Leverage Sales Operations to Drive Growth
Customer Experience– Maintain annual customer sat surveys
– Increase / measure $ wallet share to top 150
– Expand / measure service mix to top 150
– Exercise XDD value proposition with customers
– Expand customer testimonial database
Employee Engagement– Enhance Employee Engagement efforts
(fireside chats, surveys, onsite meetings)
– Live our Mission, Vision, Strategy, Values
– Create and live an inspiring culture