XDD EMPLOYEE SHAREHOLDERS MEETINGNOV 7, 2019

OPEN COMMUNICATION | CLOSED CASE

Welcome to first employee shareholders meeting

Things “you need to know”

Things “you need to be”

Lead by Bob Polus

Q / A– Via chat box

– Via post-webinar landing page

AGENDA

WHAT IT MEANS TO BE A SHAREHOLDER

OPEN COMMUNICATION | CLOSED CASE

Shared Culture– The summation of how people within an organization interact with each other and

work together

Shared Vision– Be the worlds most trusted partner of leading law firms and corporations by

redefining our industry through unparalleled customer service, proven technologyand innovative thought leadership

Shared Strategy– Through organic growth, innovation, hard work and acquisition, create the most

comprehensive set of services and technologies in the LPO industry

Shared Values– Open and honest communications– Trust and transparency– Respect for each other– Respond and service– Grit

QD - WHY THIS MAKES SENSE

INTEGRATION

OPEN COMMUNICATION | CLOSED CASE

Common issues

– No common vision

– Team resources

– Poor governance

– Delaying decisions

– Poor leadership

– Lack of buy-in

– Poor communication• Why we did this in the first place!

INTEGRATION

OPEN COMMUNICATION | CLOSED CASE

Common issues

– Erosion of business fundamentals

– Loss or delay of key customers• Revenue dis-synergies

– Talent attrition (headhunters will call)

– Clashing of the egos

– HR issues

– Good old fashion mistakes

COMPANY COMMUNICATION

OPEN COMMUNICATION | CLOSED CASE

Whatever the message

Whatever the goal

Whatever the decision

Whatever the direction

DELIVER IT WITH CONVICTION!

TRUST / CULTURE

OPEN COMMUNICATION | CLOSED CASE

How the vast majority of the people behave the vast majority of the time!– Work hard

– Stay focused

– Be a great teammate

– Respect everybody all the time

– Give 100% a 100% of the time!

– Stay balanced – work / life

– Be willing to help

– Keep a positive attitude and help others do the same

– Give your undivided attention

– Truly listen

– Honest – Open – Transparent

– Don’t sweat the small stuff

MISSION, VISION, STRATEGY AND VALUES

XDD MISSION

OPEN COMMUNICATION | CLOSED CASE

XDD Mission

Explore, discover and reveal the truth

Mission defines what we do – and more importantly, why we do it

In other words, what are we really trying to accomplish at XDD?

What inspires us? Why do we get up in the morning to do it?

What’s the bigger, overarching picture that we strive to achieve?

Mission is the real reason we do what we do – a blend of emotional and rational goals we aim to achieve from a 30,000 foot perspective

XDD VISION

OPEN COMMUNICATION | CLOSED CASE

XDD Vision

Be the world’s most trusted partner of leading law firms and corporations for (legal process outsourcing) by redefining our industry through unparalleled customer service, proven technology and innovative thought leadership

Vision defines how we want to been perceived, recognized and known for in the industry as we strive to complete the overarching “mission”

It defines what we do (services), who we do it for (target markets) and what makes us the best at it – in short making us unique in the minds of our target audiences

While “mission” defines the big picture from a 30,000 foot perspective, “vision” supports it from a 5,000 foot perspective, acting as quantifiable guiding light to focus our skills and services into a powerful company that others will recognize

XDD STRATEGY

OPEN COMMUNICATION | CLOSED CASE

XDD Strategy

Through organic growth, innovation, hard work, and acquisition, created the most comprehensive set of services and technologies in the LPO industry

Strategy provides an actionable blueprint defining “how” we will achieve our vision and mission

It provides a clear set of quantifiable and qualitative goals coupled with associated tasks to achieve them

Strategy can encompasses multiple business facets – financial, product, service, market, etc., each focused on producing positive results individually and collectively

Performed by multiple teams with individual department plans, an effective corporate strategy aligns all people, processes, goals and plans congruently to achieve a common vision and mission

XDD VALUES

OPEN COMMUNICATION | CLOSED CASE

XDD Values– Open and honest communication– Trust and transparency– Respect for each other– Respond and service– Grit – the intangible force that drives people to excellence through

determination and an undying spirit to achieve the impossible

Values define the core things we believe in as people, employees and colleagues Typically a blend of tangible and intangible things, values provide a set of

desired norms, beliefs and expectations universal to an organization Values many times are the driving influences that power our thoughts, actions

and emotions, both proactively and reactively, that inspire us to achieve great things

Both rational and emotional, values can drive people and companies to success where others might fail

XDD REFINED SOAP DOCUMENTSTRATEGY AND DELIVERABLES FOR 2019

2019 REFINED SOAP DOCUMENT

OPEN COMMUNICATION | CLOSED CASE

MISSIONWhy we exist

VISION How we’ll be seen

STRATEGYHow we’ll do it

STRATEGIC FOCUS AREAS Our game plan

VALUESWhat’s important

SPECIFIC INITIATIVESFocused details

MEASURABLE OUTCOMESQuantifiable metrics

Explore, discover and reveal the truth

Be the world’s most trusted partner of leading law firms and corporations for (legal process outsourcing) by redefining our industry through unparalleled customer service, proven technology and innovative thought leadership

Through organic growth, innovation, hard work, and acquisition, created the most comprehensive set of services and technologies in the LPO industry

- Open and honest communication- Trust and transparency- Respect for each other- Respond and service- Grit

GROWTH

· Organic· Acquisition· Scale – Global· Scope – Emerging LOB

EFFICIENCY CUSTOMER EXPERIENCE EMPLOYEE ENGAGEMENT

· $150M in gross revenue· Maintain EBIDTA of 30%+· Expand internationally · Achieve 2019 budget

· Core Operations· Automation

· Improve employee engagement· Work united, trust your teammates· Hire the best, make them better

· Improve month-end invoicing· Leverage intellectual property assets· Industrialize Operational Processes (finance,

billing, HR, managed review, forensics)· Leverage Sales Operations to Drive Growth

· Maintain annual customer sat surveys· Increase / measure $ wallet share to top 150· Expand / measure service mix to top 150· Exercise XDD value proposition with customers· Expand customer testimonial database

· Enhance Employee Engagement efforts (fireside chats, surveys, onsite meetings)

· Live our Mission, Vision, Strategy, Values (MVSV)· Create and live an inspiring culture

· Service like no other in world· Develop true business partnerships· Grow the brand

SOAP – MEASURABLE OUTCOMES

OPEN COMMUNICATION | CLOSED CASE

Growth

– $150M in gross revenue

– Maintain EBIDTA of 30%+

– Expand internationally

– Achieve 2019 budget

Efficiency

– Improve month-end invoicing

– Leverage intellectual property assets

– Industrialize Operational Processes (finance, billing, HR, managed review, forensics)

– Leverage Sales Operations to Drive Growth

Customer Experience– Maintain annual customer sat surveys

– Increase / measure $ wallet share to top 150

– Expand / measure service mix to top 150

– Exercise XDD value proposition with customers

– Expand customer testimonial database

Employee Engagement– Enhance Employee Engagement efforts

(fireside chats, surveys, onsite meetings)

– Live our Mission, Vision, Strategy, Values

– Create and live an inspiring culture