xcarrier printing setup - honeywell printing setup. ... •double-click the shortcut of...

Downloading and installing the print programXCARRIER PRINTING SETUP

Honeywell Confidential © 2016 by Honeywell International Inc. All rights reserved.

Overview1

• Honeywell has developed a new print solution that will eliminate suppliers

having to configure their browsers to use ActiveX components.

• Honeywell is doing this to simplify and reduce the steps needed for our

suppliers to configure their PC in order to ship to Honeywell.

• The slides that follow will help you uninstall the old printer setup program

and download and install the new printer setup program.

• You will need administrative privileges to perform some of these

steps.

• The free Adobe PDF Reader program will need to be installed prior to

this installation in order for the Honeywell print program to operate.

properly.


New Honeywell xCarrier users

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• If you have NEVER shipped to Honeywell using the Honeywell portal and

the xCarrier shipping solution then skip to slide 5


Existing Honeywell xCarrier users

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• Uninstall the old version if you shipped to Honeywell using the Honeywell portal

before.

• Follow these instructions starting on this slide to uninstall the existing print setup

program that you have installed on your PC.

• First we need to uninstall the old program

1. Click your Windows ‘Start’ button

2. In the program search field type

a. programs and features

3. Click on the ‘Programs and Features’

link.

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Uninstalling the old print setup program

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1. Search for and click on (highlight) ECS_DIRECT_PRINT_SETUP

2. Click on ‘Uninstall’

- Follow the instructions to uninstall the program.

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Downloading the NEW print setup program

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• First you will need to download a ZIP file from the Honeywell portal.

1. Log into the portal and click on the ‘Docs’ link.

2. Click on the ‘Shipping’ folder.

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Downloading the NEW print setup program

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1. Look for and double-click on the ECS_PrintServer.zip file.

2. Download the latest version. (V1.1.0 as of 3/1/2018)

3. Click ‘Open’

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Installing the NEW print setup program

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1. Double-click the ECS_PrintServer.msi file

2. Click the ‘Run’ button

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Installing the NEW print setup program (continued)

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1. Click the ‘Next’ button

2. Click the ‘Next’ button

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1. Click the ‘Next’ button and the program installation will begin.

2. When the installation is complete, click the ‘Close’ button to finish.

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Changing the program to run as Administrator

1. Use Windows Explorer to open the ‘C:\Program Files (x86)\Processweaver

Inc\ECS_PrintServer1.0.8’ folder.

2. Right-click on the file ECS_PrintServer.exe file

3. Select ‘Properties’.


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Changing the program to run as Administrator

1. Click on the ‘Compatibility’ tab.

2. Put a Check Mark in ‘Run this program as administrator’.

3. Click ‘Apply’.

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Printer Configuration Section

• Double-click the shortcut of ECS_PrintServer which is displayed on the

desktop. Do this just once!

• Later after you logoff or reboot your PC, the program will start automatically

when you log into your PC.

• The application will run in the taskbar as shown in the below figure.

• You will now configure your printers.

• Steps:

1. Right-click on ECS_PrintServer in system tray (lower right-hand corner of your desktop).

2. Click on “Printer Configuration” to configure your printer/s.

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Printer Configuration (continued)

1. Select your Label Printer from the drop down list **

2. Select your Laser Printer from the drop down list **

3. Confirm or enter the path of your Adobe PDF Reader executable.

(PDF Reader must be installed on your system)

4. Click “Save” to save the changes.

**Note: If you want to print your labels on your laser printer, you can pick your laser

printer for both label and laser printer.

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Printer Configuration (continued)

Log into the Honeywell Portal and go to the shipping screen

1. On the Shipping Screen, click on the ‘Printer Setup’ button

2. Put a check mark for Labels, BOL, and ASN only!

The Packing Slip and Commercial Invoice are not needed.

3. Click “Save” to save the changes.

Your are ready to begin shipping!

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Shipping with the new program (What to expect)

1. After clicking on the ‘Ship’ button a new tab will briefly open up in

your browser with a ‘Print’ button. This is normal. Do not click

anything and the window will disappear after a couple of

seconds.


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Troubleshooting the new program

• If you do not get any printouts,

check that the

ECS_Printserver program is

running. Refer to Slide 12.

• If the program is not running

you can double-click the

shortcut on your desktop

• or click on the Windows ‘Start’

button, click ‘All Programs’,

click on the ‘Startup’ Folder. In

this folder you can click on the

ECS_Printserver program to

start it.


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Troubleshooting (Continued)

• Problem: The BOL document or Pack List will not print

• Solution: Increase the wait time that Adobe PDF stays open.

- Right-click on ECS_PrintServer in system tray. Click on “Printer Configuration”

- Change the Adobe PDF close time to 5000.

- Click ‘Save’


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• Problem: Pop-up with error ‘Exception to start server: Failed to listen on

Prefix ‘http://127.0.0.1:2028/’ because it conflicts with an existing

registration on the machine.

• Solution: DO NOT double-click the shortcut of ECS_PrintServer which is

displayed on the desktop if the program is already running.

• The program is set to start automatically when you log into your PC.

• If you double-click the shortcut, and the program is already running, you will

get a pop-up. (See below)

• Just click ‘Ok’ and then click ‘Close Program’.

• Proceed to ship as normal.


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• Problem: New tab or window pops-up with thousands of characters and no

printing occurs.

• Solution: We have seen this with users running Internet Explorer 8 or 9

- If you are running IE 8 or 9 then you need to add some settings to IE

- Go to Internet Options \ Security Tab \ Trusted Sites \ Custom Level

- Scroll down the ‘Miscellaneous’ section

- Change ‘Access data sources across domains’ to Enable

- Scroll down to the Scripting section and mark all the entries as Enable.

- Click ‘OK’ , Click ‘Ok’

- Restart Internet Explorer


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• Problem: Getting an error “Can’t create the key” when the

ECS_PrintServer tries to start and then a pop-up with a message:

ECS_PrintServer has stopped working.

• Solution:

- Contact your PC Support and have them follow the following

instructions.


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• Problem: Getting a ‘Can’t create the key’ error when the ECS_PrintServer

tries to start and then a pop-up with a message:

ECS_PrintServer has stopped working.

• Solution:

- Contact your PC Support and have them follow these instructions.

Default permissions for the MachineKeys folders

Summary

The ECS_PrintServer program uses a Microsoft MAKECERT command to create

certificates that are stored in the MachineKeys folder. If the program cannot

access this folder you will see an "Access Denied" error when the program

starts.

The MachineKeys folder stores certificate pair keys for both the computer and

users. Both Certificate services and Internet Explorer use this folder. The default

permissions on the folder may be misleading when you attempt to determine the

minimum permissions that are necessary for proper installation and the accessing

of certificates.


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• Problem: Getting a ‘Can’t create the key’ error when the ECS_PrintServer tries to

start and then a pop-up with a message: ECS_PrintServer has stopped working.

Default permissions for the MachineKeys foldersMore Information

The MachineKeys folder is located under the

All Users Profile\Application Data\Microsoft\Crypto\RSA folder.

In a clean installation of Windows 7 you can find it under

C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys

In newer versions of Windows, try:

%SystemDrive%\Documents and Settings\All Users\Application

Data\Microsoft\Crypto\RSA\MachineKeys

If the administrator did not set the folder to the minimum level, a user may receive

the "Failed to Generate Certificate Request" or "Access Denied" or "Internal

Server Error: The Private Key that you are importing might require a cryptographic

service provider that is not installed on your system" error messages when the

user generates a server certificate by using Microsoft Internet Information Server

(IIS).


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Default permissions for the MachineKeys foldersThe following settings are the default permissions for the MachineKeys folder:

• Administrators (Full Control) This folder only

• Everyone (Special) This folder only

To view the special permissions for the Everyone group, right-click

the MachineKeys folder, click Advanced on the Security tab, and then click

View/Edit.

The permissions consist of the following permissions:

• List Folder/Read Data

• Read Attributes

• Read Extended Attributes

• Create Files/Write Data

• Create Folders/Append Data

• Write Attributes

• Write Extended Attributes

• Read Permissions


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Default permissions for the MachineKeys folders

Select the Reset Permissions on all Child objects and enable propagation of

inheritable permissions check box. The administrator does not have full control

on child objects to protect a user's private part of the key pair. However, the

administrator can still delete certificates for a user.

The following slides will show screen shots from a Windows 7 PC.


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