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Associate of Applied Science and

Occupational Endorsement Certificates

Computer Information & Office Systems

Program Educational Effectiveness

UAA Main Campus

Adopted by:

CIOS faculty, October 15, 2012

Submitted to:

Dean of the Community and Technical College:

UAA Office of Academic Affairs:

5/4/2023 CIOS AAS Assessment Plan page 1

TABLE OF CONTENTS

Mission Statement................................................................................................................ 5

Program Introduction............................................................................................................6

Assessment Process Introduction.........................................................................................7

Outcomes............................................................................................................................. 8

Assessment Tools...............................................................................................................11

Association of Tools to Program Outcomes.........................................................................13

Assessment Implementation and Analysis for Program Improvement................................14

Appendix A: Average of Keyboarding Final Timings and Exit Timing Test..........................16

Appendix B: Comprehensive Final Exam or Project Rubric.................................................18

Appendix C: Project Rubric, Final Exam Grade or Final Grade............................................25

Appendix D: Project Rubric or Employer Survey.................................................................29

Appendix E: Project Rubric, Final Exam..............................................................................35

Appendix F: Project Rubric..................................................................................................38

Appendix G: International Customer Service Association (ICSA) Certification....................44

Technical Support...............................................................................................................45

Appendix H: Final Exam Grade...........................................................................................46

5/4/2023 CIOS Program Assessment Plan page 2

MISSION STATEMENT

The CIOS program mission is to promote student success and lifelong learning by providing relevant academic education and technical skills for administrative professionals to meet Alaska’s business and industry needs.


PROGRAM INTRODUCTION

The Computer Information and Office Systems program provides the knowledge and skills needed for successful employment in today’s ever changing workplace. CIOS faculty representatives meet regularly to upgrade and redesign the CIOS program to maintain effectiveness and currency in our technologically-oriented society. The program design coordinates with similar programs offered through the University of Alaska Fairbanks, Prince William Sound Community College and the University of Alaska Southeast. Program changes are made based on input from CIOS Advisory Councils, local businesses, technology, and student needs.

Program Introduction

Two faculty members teach courses in the CIOS program (one full-time instructor and one with half an administrative load) with the help of about five adjuncts each semester. CIOS courses are delivered in a wide variety of formats: all courses are offered in e-learning format with many of them being self-directed and/or instructor-led with regular class meetings. A few are offered in traditional face-to-face format. Most students taking CIOS classes are employed full-time and/or are students in other UAA programs or non-degree seeking students that want to improve their office and computing skills.

Students enter CIOS courses at various times during the semester since some of our courses are late starting or self-directed. UAA main campus faculty coordinate a course offering matrix with community campuses so students can take classes when they need them. This increases opportunities for students to graduate on time.


ASSESSMENT PROCESS INTRODUCTION

This document defines the Computer Information and Office Systems educational outcomes and a plan for assessing the achievement of the stated outcomes for the following CIOS programs:

Associate of Applied Science degree Bookkeeping Support Occupational Endorsement Certificate Corporate Specified Skills Occupational Endorsement Certificate Medical Office Support Occupational Endorsement Certificate Office Digital Media Occupational Endorsement Certificate Office Foundations Occupational Endorsement Certificate Office Support Occupational Endorsement Certificate Technical Support Occupational Endorsement Certificate

The outcomes were developed by consulting the National Business Education Association1 standards and the CIOS Advisory Board.

1 National Business Education Association. (2007) National standards for business education. Reston, VA: Author.5/4/2023 CIOS AAS Assessment Plan page 5

PROGRAM OUTCOMES

The following outcomes are based on the National Business Education Association standards in the area of communication skills, technical skills, organizational skills, interpersonal skills, and teamwork skills.

These outcomes are published on the CIOS website and in the university catalog.

The following table lists all outcomes for the CIOS AAS and Occupational Endorsement Certificates:

SKILL OUTCOME MEASURED IN

1 KEYBOARDING

Keystroke skills of 28 nwpm Office Foundations

Keystroke skills of 35 nwpm

Office SupportBookkeeping SupportMedical Office Support

Keystroke skills of 40 nwpm AAS

2WORD PROCESSING SOFTWARE

Entry level skills in word processing software

Office foundationsTechnical Support

Intermediate skills that utilize advanced features in word processing software AAS

3 SPREADSHEET SOFTWARE

Entry level skills in spreadsheet software Office FoundationsTechnical Support

Intermediate skills that utilize advanced features in spreadsheet software AAS

4 DATABASE SOFTWARE

Entry level skills in databases Office SupportTechnical Support

Intermediate skills that utilize advanced features in database software AAS

5 COMMUNICATION SKILLS

Oral and written communications that meet business standards AASKnowledge of proper grammar and mechanics used in business documents Office FoundationsProduce business communication using typical office software Corporate Specified

SkillsCommunicate effectively orally and in writingEffective communication using appropriate medical terminology

Medical Office Support

6CRITICAL THINKING AND PROBLEM SOLVING

Application of critical thinking skills to make effective decisions and solve problems AAS


7PROFESSIONAL BEHAVIOR AND INTERPERSONAL SKILLS

Professional behavior and interpersonal skills AAS

8

INFORMATION RETRIEVAL, MANAGEMENT, AND DISTRIBUTION SKILLS

Entry level skills using the Internet to obtain information Office FoundationsAbility to create and maintain an electronic file system Office FoundationsEntry level skills in managing data using a variety of media Office Support

Create and maintain a file system Medical Office Support

9 PRESENTATIONS

Ability to develop digital presentations and documents using a variety of media Office SupportThe ability to design and create business-quality electronic and print documents using a variety of media (digital imaging, website design, and desktop publishing programs) (CIOS A152, 153B and 251)

Office Digital Media

10

CUSTOMER SERVICE

Customer service skills Office FoundationsDeal effectively with business constituents and/or customers

Corporate Specified Skills

11

COMPUTER HARDWARE AND OPERATING SYSTEMS

Basic skills in computer hardware and operating systems Technical Support

12

FINANCIAL TRANSACTIONS, PAYROLL AND BOOKKEEPING PROCEDURES

Basic skills in financial transactions, payroll, and bookkeeping procedures

Bookkeeping Support


ASSESSMENT TOOLS

We propose the following tools to assess outcomes of the CIOS program. Each campus will choose the most appropriate tool for each course to assess each outcome. Data from each campus will be collected for each of the following courses when offered.

Skill ToolTo be measured in the following

courses

Administered By Collection Method

Analyzed By

1Keyboarding final timing

CIOS A101ACIOS A101CCIOS A102CIOS A101

Staff

Average of final official timings nwpm (2 in 101A and first 2 in 101 and 3 in 101C and next 3 in 101).Final nwpm (102)

Faculty

2Comprehensive final exam or project rubric

CIOS A130ACIOS A230A

Staff

Collect letter grades from comprehensive final exam or project from instructor of record.

Faculty



Staff


Faculty



Staff


Faculty

5 Project RubricCIOS A260ACIOS A262A

StaffCollect project grade from instructor of record.

Faculty

5 Final Exam Grade CIOS A161A StaffCollect final exam letter grade from instructor of record

Faculty

5 Final Course Grade MA A101 StaffCollect final grade on CIOS-only students from Banner

Faculty

6Employer Internship Survey or Independent Project Rubric

CIOS A295CIOS A276

Staff

Collect employer internship survey or project rubric letter grade from instructor of record

Faculty


7 Project grade CIOS A261 StaffCollect project grade from instructor of record

Faculty

8 Project Rubric CIOS A146 StaffCollect average of all project grades from instructor of record

Faculty

8 Project Rubric CIOS A113 StaffCollect letter grade scores from project 2A and 3A of the final exam

Faculty

8 Final Exam Grade CIOS A164 StaffCollect final exam letter grade from instructor of record

Faculty

9 Project Rubric CIOS A259 StaffCollect major project letter grade from instructor of record

Faculty

9 Project Rubric CIOS A251 StaffCollect major project letter grade from instructor of record

Faculty

9 Project Rubric CIOS A152A StaffCollect major project letter grade from instructor of record

Faculty

9 Project Rubric CIOS A153B StaffCollect major project letter grade from instructor of record

Faculty

10ICSA industry certification test

CNT A165 Staff

Collect number of CIOS students who took the test and received their certification

Faculty

11Practical Exam Final Grade

CNT A183 Staff

Collect practical exam letter grade for CIOS-only students from instructor of record

Faculty

12 Final Exam GradeCIOS A118CIOS A220A

Staff

Collect final exam letter grade of CIOS-only students from instructor of record

Faculty


ASSOCIATION OF TOOLS TO PROGRAM OUTCOMES


ASSESSMENT IMPLEMENTATION AND ANALYSIS FOR PROGRAM IMPROVEMENT

GENERAL IMPLEMENTATION STRATEGY Campus faculty will collect data from all students for each outcome, but will report on CIOS graduates only. CIOS faculty will use project grading rubrics where appropriate to standardize evaluation procedures across class sections. Faculty members (including adjuncts) have agreed to collaborate and use these rubrics.

CIOS faculty will work with staff to collect data and enter it into a prepared Excel spreadsheet for that purpose. An example is included here:


METHOD OF DATA ANALYSIS AND FORMULATION OF RECOMMENDATIONS FOR PROGRAM IMPROVEMENT The assessment coordinator will gather data at the end of each fall and spring semester and will then meet with the department chair to review data from the associated tools and discuss recommendations for improvement. The results of the data collection, an interpretation of the results, and the recommended programmatic changes will be discussed in the CIOS Assessment Report to the department chair, associate dean, the CTC assessment coordinator, and the UAA Office of Academic Affairs every three years. Any recommended changes will be discussed with the CIOS Advisory Board and coordinated with UAA community campuses.

This plan will be implemented fall 2012.

MODIFICATION OF THE ASSESSMENT PLAN This plan has been significantly modified since the centralized assessment attempt in AY10-11. All outcomes for the CIOS AAS and OECs are incorporated into this plan in an attempt to simplify the assessment process through a “one plan/one report” approach.


APPENDIX A: AVERAGE OF KEYBOARDING FINAL TIMINGS AND EXIT TIMING TEST

DESCRIPTION: This is the average of the final timed writings in CIOS A101A and CIOS A101C, and the Exit Timing of CIOS A102.

1 KEYBOARDING SKILLS

Keystroke skills of 28 nwpm OFFICE FOUNDATIONS

Keystroke skills of 35 nwpmOFFICE SUPPORTBOOKKEEPING SUPPORTMEDICAL OFFICE SUPPORT

Keystroke skills of 40 nwpm AAS

Keyboarding skills will be assessed by calculating the average of final net words per minute on official timings in each course.

CIOS AASNWPM

Bookkeeping SupportMedical Office Support

Office SupportNWPM

Office FoundationsNWPM

A 60+ 45+ 36+B 50 40 – 44 32-35C 40 35 – 39 28-31D 30 30 – 34 24-27F 29 29 23

Grading Criteria

FACTORS THAT AFFECT THE COLLECTED DATA: Most students in CIOS classes are working adults and/or students in other UAA programs seeking to improve their office and computer skills and are not seeking the CIOS AAS degree. Some students either don’t complete the coursework or register and never start the coursework. There are usually auditing students who do not complete the coursework. This results in a lower overall average score. The report will indicate the number of students who actually complete the assessment item and calculate a “completers only” score. These courses have seen a higher number of students completing because CIOS began enforcing departmental approval; however, that resulted in lower enrollments. CIOS is also trying to assist students with time management by having them submit progress reports that show how they intend to structure their time to meet the course requirements.

Other factors that impact the data include students who do not seek advising with CIOS faculty before enrolling in classes. This causes students to register for the wrong classes, which negatively impacts their performance.


HOW TO INTERPRET THE DATA: To ensure students graduating from the CIOS program meet program outcomes, we will analyze CIOS-only student data, comparing semester to semester and academic year to academic year, and then make minor adjustments to scheduling, advising, or the program. We will then analyze non-CIOS student data to determine what can be done to improve student performance and completion rate.


APPENDIX B: COMPREHENSIVE FINAL EXAM OR PROJECT RUBRIC

DESCRIPTION: These tools measure the following skills and outcomes:

2 Word processing software

Entry level skills in word processing software Office foundationsIntermediate skills that utilize advanced features in word processing software

AAS

3 Spreadsheet Software

Entry level skills in spreadsheet software Office FoundationsTechnical Support

Intermediate skills that utilize advanced features in spreadsheet software

AAS

4 Database software

Entry level skills in databases Office SupportTechnical Support

Intermediate skills that utilize advanced features in database software

AAS

Faculty may use a comprehensive final exam that includes a concepts and skills test, or final project scored with a departmental rubric depending on the course. CIOS A130A, 135A and 140A are 1-credit courses usually taught in a 5-week session and do not lend themselves well to a final project, so a final concepts and skills exam is usually used. CIOS A230A, 235A, and 240A are 2-credit courses taught in 10-weeks and because there is more time, a final project is used to measure the intermediate skills outcome. A sample departmental project rubric is included below.

FACTORS THAT AFFECT THE COLLECTED DATA: Most students in CIOS classes are working adults and/or students in other UAA programs seeking to improve their office and computer skills and are not seeking the CIOS AAS degree. Some students either don’t complete the coursework or register and never start the coursework. There are usually auditing students who do not complete the coursework. This results in a lower overall average score. The report will indicate the number of students who actually complete the assessment item and calculate a “completers only” score.


HOW TO INTERPRET THE DATA: To ensure students graduating from the CIOS program meet program outcomes, we will analyze CIOS-only student data, comparing semester to semester, and make minor adjustments. We will then analyze non-CIOS student data to determine how to improve student performance and completion rate.


CIOS A130A RUBRIC


CIOS A230A RUBRIC


CIOS A135A PROJECT RUBRIC


APPENDIX C: PROJECT RUBRIC, FINAL EXAM GRADE OR FINAL GRADE

DESCRIPTION: These tools can be used to measure the communications skills outcomes.

5 COMMUNICATION SKILLS

Oral and written communications that meet business standards AASKnowledge of proper grammar and mechanics used in business documents Office FoundationsProduce business communication using typical office software Corporate Specified

SkillsCommunicate effectively orally and in writingEffective communication using appropriate medical terminology


Oral and written communications skills that meet business standards can be assessed in multiple ways and in multiple courses. Faculty use a project rubric, a final exam grade, or a final course grade, depending on the course.

FACTORS THAT AFFECT THE COLLECTED DATA: Most students in CIOS classes are working adults and/or students in other UAA programs seeking to improve their office and computing skills and are not seeking the CIOS AAS degree. Some students either don’t complete the coursework or register and never even start the coursework. There are usually auditing students who do not complete the coursework. This results in a lower overall average score. The report will indicate the number of students who actually complete the assessment item and calculate a “completers only” score.




CIOS A262A Professional Development Rubric

CIOS A262A COVER LETTER SCORE SHEET

CIOS A262A INTERVIEW SCORE SHEET


CIOS A262A RESUME SCORE SHEET

CIOS A161A Proofreading Final ExamThe final exam in CIOS A161A will not be presented here; however, here is a description:

The first part of the test consists of 75 short answer and essay questions that students must rewrite all or part of a sentence containing proofreading errors. The second part of the test challenges students to download a letter containing proofreading errors. They must correct all errors to receive 25 points and they must submit the letter with the test. The instructor manually grades all portions of the test.

CIOS A260A Business Communications

REPORT PROJECT RUBRIC



MA A101 Final Grade

Yes, we’re aware that a final grade is not considered a valid measurement because there are other factors that influence final grades such as attendance. CIOS faculty consulted with Medical Assisting faculty to verify that the final course grade for MA A101 Medical Terminology is a valid grade because learning medical terminology constitutes 90 percent of the course. This is the only way we can extract CIOS student data for this course.


APPENDIX D: PROJECT RUBRIC OR EMPLOYER SURVEY

DESCRIPTION: These tools can be used to measure the outcomes:

6CRITICAL THINKING AND PROBLEM SOLVING

Application of critical thinking skills to make effective decisions and solve problems (measured in CIOS A276 Independent project using a rubric or CIOS A295 using a rubric and employer internship survey).

AAS

7PROFESSIONAL BEHAVIOR AND INTERPERSONAL SKILLS

Professional behavior and interpersonal skills (measured in CIOS A261 Interpersonal Skills in Organizations using a project rubric)

AAS

These outcomes are measured in multiple courses:

CIOS A276 and 295: CIOS faculty advise students to take CIOS A276 Independent Project or CIOS A295 Internship in the final semester of their degree program. The independent project is used for students who are already in the workplace and their work is measured with a proposal and final report rubric. The internship is used for students with no experience as administrative professionals and their work is measured with a report rubric and an employer internship survey.

CIOS A261: A project rubric is used to assess skills throughout the course and on a major team project.

FACTORS THAT AFFECT THE COLLECTED DATA: Working closely with faculty to achieve success in the internship and independent project courses is very important. Regularly scheduled meetings and journaling assist students in recording their progress and solving problems, so very few students fail to successfully complete these courses. CIOS A261 was offered as a face-to-face course in spring 2012, and skills were measured with a final team project rubric. However, this course suffers from low enrollments, so we’re offering it online in spring 2013. This will present a challenge for accurately assessing professional behavior and interpersonal skills.

HOW TO INTERPRET THE DATA: CIOS A276 and 295 are CIOS-only students and both courses are Pass/Fail, so interpreting the data is straightforward. CIOS A261 may include non-CIOS students, so to ensure students graduating from the CIOS program meet program outcomes, we will analyze CIOS-only student data, comparing semester to semester and academic year to academic year, and then make minor adjustments to scheduling, advising, or the program. We will then analyze non-CIOS student data to determine what can be done to improve student performance and completion rate.


EMPLOYER INTERNSHIP SURVEY PAGE 1 (CIOS AAS)


EMPLOYER INTERNSHIP SURVEY PAGE 2 (CIOS AAS)


EMPLOYER INTERNSHIP SURVEY PAGE 1 (FOR THE CORPORATE SPECIFIED SKILLS OEC)


EMPLOYER INTERNSHIP SURVEY PAGE 2 (CORPORATE SPECIFIED SKILLS OEC)


CIOS A261 TEAM TEACH TO LEARN PROJECT RUBRIC


APPENDIX E: PROJECT RUBRIC, FINAL EXAM

DESCRIPTION: These tools can be used to measure the following:

8

INFORMATION RETRIEVAL, MANAGEMENT, AND DISTRIBUTION SKILLS

Entry level skills using the Internet to obtain information (CIOS A146) Office FoundationsAbility to create and maintain an electronic file system (CIOS A113) Office FoundationsEntry level skills in managing data using a variety of media (CIOS A259) Office SupportCreate and maintain a file system (CIOS A164)


These outcomes are assessed in multiple courses:

1. CIOS A146 Internet Concepts and Applications is an online, self-directed course and faculty use a project rubric to grade all assignments.

2. CIOS A113 Operating Systems is an online, self-directed course and faculty use a project rubric to grade a final skills exam. Projects 2A and 3A of the final exam measure students’ ability to create and maintain an electronic file system.

3. CIOS A164 Filing is an online, self-directed course and the final skills exam measures students’ ability to create and maintain a hard copy file system.

4. CIOS A259 Electronic Presentations: Acrobat Professional is an online, self-directed course and a a project rubric is used to grade all projects in this course.

FACTORS THAT AFFECT THE COLLECTED DATA: Most students in CIOS classes are working adults and/or students in other UAA programs seeking to improve their office and computing skills and are not seeking the CIOS AAS degree. Some students either don’t complete the coursework or register and never even start the coursework. There are usually auditing students who do not complete the coursework. This results in a lower overall average score. The report will indicate the number of students who actually complete the assessment item and calculate a “completers only” score.


HOW TO INTERPRET THE DATA: To ensure students graduating from the CIOS program meet program outcomes, we will analyze CIOS-only student data, comparing semester to semester and academic year to academic year, and then make minor


adjustments to scheduling, advising, or the program. We will then analyze non-CIOS student data to determine what can be done to improve student performance and completion rate.

CIOS A146 PROJECT RUBRIC


CIOS A113 FINAL PROJECT SCORE SHEET

CIOS A164 Final ExamThis is a test taken in Blackboard and will not be included here for security purposes. The exam consists of 50-question multiple choice, true/false, and essay questions where students must employ the hard copy file system used throughout the course to determine the correct filing procedure for the scenario presented.

CIOS A259 Project Rubric Sample


APPENDIX F: PROJECT RUBRIC

DESCRIPTION: These tools can be used to measure the following:

9 PRESENTATIONS

Ability to develop digital presentations and documents using a variety of media (CIOS A259)

Office Support

The ability to design and create business-quality electronic and print documents using a variety of media (digital imaging, website design, and desktop publishing programs)

Office Digital Media

These outcomes are assessed in multiple courses:

1. CIOS A259 in an online, self-directed course and faculty use a project rubric to grade all assignments.

2. CIOS A251 is an online, instructor-led course and faculty use a project rubric to grade a final skills exam.

3. CIOS 152A is an online, instructor-led course and faculty use a project rubric to grade a final skills exam.

4. CIOS A153B is an online, instructor-led course and faculty use a project rubric to grade a final skills exam.

FACTORS THAT AFFECT THE COLLECTED DATA: Most students in CIOS classes are working adults and/or students in other UAA programs seeking to improve their office and computing skills and are not seeking the CIOS AAS degree. CIOS A251, 152A, and 153B are popular with personal interest students, so some students either don’t complete the coursework or register and never even start the coursework. There are usually auditing students who do not complete the coursework. This results in a lower overall average score. The report will indicate the number of students who actually complete the assessment item and calculate a “completers only” score.


HOW TO INTERPRET THE DATA: To ensure students graduating from the CIOS program meet program outcomes, we will analyze CIOS-only student data, comparing semester to semester and academic year to academic year, and then make minor


adjustments to scheduling, advising, or the program. We will then analyze non-CIOS student data to determine what can be done to improve student performance and completion rate.


CIOS A152 PROJECT SNIP


CIOS A153B PROJECT RUBRIC


APPENDIX G: INTERNATIONAL CUSTOMER SERVICE ASSOCIATION (ICSA) CERTIFICATION

DESCRIPTION: This is used to measure the following:

10 CUSTOMER SERVICE

Customer service skills (CNT A165) OFFICE FOUNDATIONSDeal effectively with business constituents and/or customers (CNT A165)

CORPORATE SPECIFIED SKILLS

The ICSA Professional Certification Program “Through the Customer’s Eyes” is an interactive online certification program developed by the International Customer Service Association and Rockhurst University Continuing Education Center.

This program features six modules to help develop and polish core customer service skills. Students must pass all six modules with a score of 80% or better to earn the certification.

Module 1 • Why Customer Service MattersModule 2 • What Customers WantModule 3 • Essential Customer Skills, Part 1Module 4 • Essential Customer Skills, Part 2Module 5 • Handling Complaints and Dealing with Angry PeopleModule 6 • Customer Service as a Strategic Marketing Tool and Teams

FACTORS THAT AFFECT THE COLLECTED DATA: The main factor that affects this data is students completing the test on time during the course. The course is online, instructor-led and due dates are enforced. If a student does not meet the due date for taking a particular module or test, they do not receive a score and are not counted in the data collection.

HOW TO INTERPRET THE DATA: CIOS students in the CNT 165 Customer Service Fundamentals course will be counted and the number of CIOS students who earned the certification will be reported.


APPENDIX G: PRACTICAL EXAM FINAL GRADE

DESCRIPTION: This is used to measure the following:

FACTORS THAT AFFECT THE COLLECTED DATA: It is difficult to extract CIOS-only student data from this course. So far, no CIOS students have taken this course. Banner shows students are admitted to this OEC, but a survey of these students shows they completed admission to this OEC by mistake or don’t even know they are in it.



11 COMPUTER HARDWARE AND OPERATING SYSTEMS

Basic skills in computer hardware and operating systems (CNT A160)

TECHNICAL SUPPORT

APPENDIX H: FINAL EXAM GRADE

DESCRIPTION This is used to measure the following:12 FINANCIAL

TRANSACTIONS, PAYROLL AND BOOKKEEPING PROCEDURES

Basic skills in financial transactions, payroll, and bookkeeping procedures (CIOS A118 and CIOS A220A)

BOOKKEEPING SUPPORT

This outcome is assessed in two courses:

1. CIOS A118 is an online, instructor-led course and faculty use a final exam for a skills assessment. The final exam will not be included in this plan for security purposes.

2. CIOS A220A is an online, instructor-led course and faculty use a project rubric to grade a final skills exam.

FACTORS THAT AFFECT THE COLLECTED DATA: Most students in CIOS classes are working adults and/or students in other UAA programs seeking to improve their office and computing skills and are not seeking the CIOS AAS degree. Both courses are popular with personal interest students, so some students either don’t complete the coursework or register and never even start the coursework. There are usually auditing students who do not complete the coursework. This results in a lower overall average score. The report will indicate the number of students who actually complete the assessment item and calculate a “completers only” score.




For security purposes, neither final exam will be displayed here. The CIOS A118 final exam consists of scenario-based multiple choice, short answer, and essay questions. CIOS A220A is a scenario based exam that is graded using a grading assistant from the book publisher that compares the student’s file to the grading assistant file and determines whether students correctly calculated each item correctly. A sample checklist is provided below:

CIOS A220A Grading Assistant


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