www.levelplatforms.com making managed services easier presenter: greg henderson director,...

www.levelplatforms.com

Making Managed Services Easier

Presenter: Greg Henderson

Director, International


What is “Managed Services”?

Recurring revenue generated from a defined service.

Managed Service Definition:


Motives for Offering Managed Services

• Net New Recurring Service Revenue

– New customers acquisition with service differentiator

– New recurring revenue services to existing customers

• Incremental Sales of existing product and projects

– Performance Monitoring, Identify pre-failure indicators

– Overall network health and asset and reporting

• Reduced “current” Operating & Service Costs

– Improved IT staff utilization and more profitable service delivery

– Automation of non-revenue generating activities


How Managed Workplace Delivers


Central Dashboard


Monitoring, Alerting and Reporting

• 24x7 Monitoring and Alerting of entire network

– All servers, all desktops and most network components, including status of back-ups

• Asset Management & Inventory Tracking

• Automated trouble ticketing

• Automated Summary Monthly Reporting

• Alert Notifications by Email

• Recommended price to end-user of £149 per month / per customer where less than 10 devices, £249 per month for 10 to 50 devices

The immediate value to your customer:


SMB Customers

Solution Provider

Vendor Ecosystem

SECURITY BU/DRNETWORKING

SYSTEMS

Vendor Ecosystem

PSA/CRM SERVICE


Real Time Alerting and Monthly Reporting

• Includes monitoring on most devices and applications found in a typical SMB environment

• Pre-configured performance & asset reports provided for review with your customer


Value Summary of Managed Workplace

1. “Net New” recurring revenue

2. Increase traditional sales

3. Decrease service delivery

costs


Challenges to Date

• Bloody expensive…

• Investment in an RMM platform requires money up-front

• Change required to the business model is difficult

• Other tools required that are also a challenge to

implement

• High cost upfront, longer development cycle

– Too much to deal with!


Pricing

ON-PREMInitial investment of £2,499

• Your own SC

• 3 MBS OM Licenses

• 254 devices per site

HOSTEDGet started for as little as £149 / month

• No additional HW/SW costs

• Pay-as-you-Grow Licensing

• Appliance vs. Software Option


Brookland Special Offer

• Hosted dashboard with remote monitoring, reporting and remote access capabilities

• Priced per site per month

– £148 for the initial site, £49 thereafter per site

• Set-Up Costs

– With a 12 month commitment, no charge, or

– With no commitment, one time set up fee of £299

• Appliance option available at £550 per site

– Includes hardware, OS and pre-installed agent

• Monitoring includes:

– Windows servers, desktops, Exchange, SQL, SNMP based routers & switches, Backup Exec

– Maximum of 254 devices per site


Hosted Service

Hosted

Dashboard

Marketing & Sales Material

All FutureUpgrades Incl.

Dedicated Account

Management

Online Training

Dedicated

Technical Support


Incremental Revenue Opportunity

Your net new revenue:

10 customer sites each having 10 to 49 devices

£2,490 “net new” recurring monthly revenue

£29,880 “net new” recurring annual revenue

Your Cost:

For the hosted Managed Workplace solution

£589 per month

£299 one-time fee (without annual commitment)

£7,068 per year

Gross Profit Potential:

£1,901 monthly – 300% PROFIT!

£22,812 annually – 300% PROFIT!


Upgrade to Full Functionality

• Upgrade to enhanced functionality and additional resources

– £600 one-off charge to upgrade to the Level Platforms development system

– Includes

• Partner Development Manager

• Partner Portal

• Additional templates, reports and scripts

• Enhanced functionality, including patch management, user management, remote control and custom reporting


A proven path to success!A proven path to success!

Your First 90 Days


THANK YOU!

[email protected]

Greg HendersonDirector, International

Level Platforms

www.levelplatforms.com making managed services easier presenter: greg henderson director,...

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