presenter greg gray - angelfire · presenter 1 0 5 “pathetica” s ... r10 s10 reasons and...

© 2014 Renaissance Unlimited, Inc.

WHY PEOPLE AREN’T DOING WHAT YOU WANT THEM TO DO...and what you can do about it

ADAPTED EXCERPT FROM GREG GRAY’S BOOK

“GETTING THERE & STAYING THERE” THE PEOPLE SIDE OF SUSTAINED OPERATIONAL EXCELLENCE

Greg GrayPRESENTER

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0 5

“Pathetica”

SCIENTIFIC CHART OF GREG’S FIRST 5 YEARS OF MANAGEMENT/SUPERVISORY EXPERIENCE

Source: Greg


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LISTING THE REASONS

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LISTING THE REASONS

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R = REASONS AND S = STRATEGIES

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R1

S1

REASONS AND STRATEGIES

Training

They don’t know how to do it

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R2

S2


They don’t know what to do

Communicate CRYSTAL CLEAR expectations

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“INDEX CARD” TEST

Expecta8ons !

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R3

S3


They don’t know why they should do it

Show them the “Big Picture”

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R4

S4


They think something else is more important

Establish/Re-establish Priorities (Big Rocks)

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“BIG ROCKS”

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R5

S5


They think they are doing it

1. Clarify expectations 2. Provide feedback

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R6

S6


They think your way won’t work

1. Listen 2. Provide feedback

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R7

S7


They think their way works better than your way

1. Listen 2. Provide feedback

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”THE 20 FOOT RULE”

20’

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“THE 20 FOOT RULE” ELEVATOR SPEECH

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1. They knew it was a problem before I did…

2. They’ve already come up with soluEons...

3. Their soluEons are probably more cost effecEve...

4. Their soluEons are probably more pracEcal...

5. When you involve people in problem solving, they

take ownership in implemenEng the soluEons

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R8

S8


There is no reward for doing it

1. Provide feedback 2. Create a “MEANINGFUL”

recognition program

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SERIOUSLY?!REALLY?!

OMG!!

Love, Dad

BAD MOVE!!

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R9

S9


There is no consequence for not doing it

1. Provide feedback 2. Clarify and Act on the appropriate

potential consequences

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R10

S10


They are rewarded for not doing it

1.Clarify expectations 2.Hold people accountable to those

expectations

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R11

S11


They are punished for doing what you want them to do

Remove the punishment by removing the punishing behavior Note: It may be yours!

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R12

S12


They refuse to do it (insubordination)

Begin the process of reducing the number of passengers on the bus

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R13

S13


They can’t do it

1.Reassign them to a role more in line with their skills/temperament, IF such a role exists

2.Review/revisit your hiring or selection filter

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R14

S14


No one could do it

1. Re-evaluate your expectations 2. Recalibrate your distribution of

work 3. Reassess your resources

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THE NON- COMPLIANCE FILTER

Are you absolutely, posi,vely certain that...

They have the skills necessary...

THE “UNCHECKED” BOXES WILL MAKE UP YOUR ACTION ITEMS TO HELP YOU GAIN THE BEHAVIOR YOU’RE LOOKING FOR FROM

THE PERSON OR PERSONS IN QUESTION

✓They know your precise expectaEons...

They understand the “Big Picture” ...

Their tasks are clearly prioriEzed...✓

TOOL TIME! 27

…and you should!

When people aren’t doing what you want them to dothere’s actually quite a bit

you can do about it


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presenter greg gray - angelfire · presenter 1 0 5 “pathetica” s ... r10 s10 reasons and...

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