WV Bureau for Medical Services & Molina Medicaid Solutions

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The number of people receiving health insurance through Medicaid has increased more in West Virginia than in almost any other state since Medicaid was expanded under the Affordable Care Act. As of April 6, 2015, approximately155,570 have enrolled in WV Medicaid as a result of the expansion. Since the effective date of West Virginia’s expansion project on January 1, 2014 the claims submissions, provider enrollment, and call volume have significantly increased. Molina, as the fiscal agent, is continuing to progress forward to meet this increased need for our WV Medicaid provider and member community to provide the most efficient operational approach. Calls Statistics: Average calls received monthly is 60,000 calls Average Speed to Answer: 4 minutes and 37 seconds Average Talk Time: 4 minutes and 12 seconds

Claims Statistics: Average number of claims processed weekly is 470,000 Average number of claims denied weekly is 63,000 Average number of paper claims submitted weekly is 11,000 Average number of electronic claims submitted weekly is 500,000 Enrollment Statistics: Total enrolled providers as of April 1, 2015 is 25, 304 Average number of new enrollments weekly is 21 Average number of provider maintenance changes/updates weekly is 604

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Molina Medicaid Solutions web site & EDI Web Portal provides significant functionality for the WV Medicaid provider community.

Real Time Capabilities

Fully automated Trading Partner registration and administration. ◦ WVMMIS trading partner accounts support multiple users in compliance with HIPAA security regulations.

◦ Multiple billing providers can be linked to one account.

Real-time claims Direct Data Entry (DDE) will include the following: ◦ Edit & correct on non-finalized claims

◦ Real-time claim adjustments, reversal and reversal/replacement of claims

◦ Upload of Electronic claim attachments and documentation

◦ Real time Direct Data Entry of:

Claims Submission

Eligibility Verification

Claim Status

Referral Status

Prior Authorization Status

Payment Status

Improved Patient/Member Roster Set-up and Editing More enhancements and functionality continuing to be implemented.

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Health Homes Bariatric Services Psychological Services www.dhhr.wv.gov/bms

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The Provider Enrollment/Revalidation Project is the web based enrollment application designed by the State of West Virginia in order to comply with ACA and Federal Regulations. This initial Provider Revalidation which began June 3, 2013 will continue through completion in early 2016. All participating providers must be screened upon initial application, including applications for a new practice location, and any applications received in response to a request for re-enrollment. The required screening measures vary according to the provider’s categorical risk level. With the implementation of this project in West Virginia we are: Assuring our State Medicaid agency complies with the process for screening providers Assuring enrolled providers will be screened in accordance with federal and state regulations Assuring the State Medicaid agency has a method for verifying providers are licensed and such

licenses have not expired or have current limitations. Assuring providers will be revalidated regardless of provider type at least every 5 years Assuring the required federal database checks are performed on all providers or any person with

ownership or controlling interests Assuring the State Medicaid agency is requiring the National Provider Identifier (NPI) of

Ordering/Referring or other professionals to be specified on any claim for payment.

Current Revalidation Statistics as of 3/31/2015:

Completed Revalidation Direct/Pay To providers approximately 1670

Completed Revalidation Rendering Providers approximately 5760

Completed Revalidation Ordering/Referring Providers approximately150

With the upcoming transition of WVCHIP claim processing to Molina Medicaid Solutions scheduled for January 2016 we have some tasks to complete before the implementation date. Below are a few discussion points for what is coming: WVCHIP Provider Survey - A provider survey will be placed on Molina’s web portal.

We will ask providers to complete this survey which will provide Molina with basic information of the CHIP provider directory. This information will be used to provide you with an enrollment application and information to assist you with the enrollment process. Notice of the survey will also be on remittance advices for current WV Medicaid providers.

Enrollment Procedures – All WVCHIP providers will enroll with WV Medicaid via a paper application. If you are a current WV Medicaid provider an abbreviated portion of the application will only be required to provide WVCHIP specific information.

Current CHIP/Medicaid Providers which are currently revalidated will not be required to revalidate/re-enroll again.

More information will be posted to the Molina Web Portal. www.wvmmis.com

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ICD 10 EXTERNAL TESTING

THE CLOCK IS TICKING…..

Less than 200 days until the implementation date of October 1, 2015!

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External Provider Testing Instructions for WV 4.7 ICD-10 Molina Medicaid Solutions, on behalf of West Virginia Department of Health and Human Resources / Bureau of Medical Services (WV-DHHR/BMS), will be conducting testing with providers in preparation for the ICD-10 transition. This testing will commence on Monday, June 1, 2015 and will continue until August 28, 2015. Providers who want to participate in this testing have indicated their interest by previously responding to one of our ICD-10 Provider Readiness Survey during one of our Provider Workshops. Additionally, providers can contact the Molina call center at 888-483-0793, enter their NPI and choose option 6 for EDI or via email at EDIHELPDESK@MolinaHealthCare.com. Submission of test claims will be via our Molina user acceptance test website, which is located at www.wvmmisuat.com

To logon to this test website, provider will need to use their current provider logon credentials. However, user password may be out of synch with your most recent password since this test website recognizes the user password that was in effect as of March 2015 when this site was last refreshed. So, if you need to reset your password, please follow these steps:

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Providers will submit test claims with an ISA15 Usage Indicator of "T" for Test. Providers that usually submit claims via their clearinghouse would use their current portal accounts and load their files via www.wvmmisuat.com. Please note that for the purpose of conducting this test, we are using a mock ICD-10 compliance date of 10/1/14, so providers will need to use this date to test claims submissions pre- and post- the ICD-10 transition. For example, if providers want to validate that claims with dates of service on or after the ICD-10 compliance date with ICD-10 diagnosis or procedure codes process appropriately, then providers would submit claims with dates of service on or after 10/1/14. If providers want to validate that claims with dates of service prior to the ICD-10 compliance date with ICD-9 diagnosis or procedure codes process appropriately, then providers would submit claims with dates of service before 10/1/14. Molina’s test system can only process claims prior to today’s date, so it is recommended that providers submit test claims with only 2014 dates of service in order to test with Molina. Additionally, only claims submitted online via our provider portal will be available for testing. Providers may submit direct data entry (DDE) or upload files through the test website. No test claims will be accepted via paper. See CMS Claims Span-Date process listed on slides 8-10

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Summary: • ICD-10 will have a substantial impact on how we define the patient condition for a wide variety of

purposes • This will change how we do business • The requirements for good documentation have not changed • Better data translates into better understanding of efficiency effectiveness and quality Educate Physicians… • There should be a diagnosis/symptom for every test ordered and performed • There must be a reason for every test, including labs • There is NO “possible or probable” diagnosis Focus on Documentation Process that can apply to any disease • Site, Laterality, Timing, Manifestations, Stage, Status and Drug, Alcohol or Tobacco Dependency Payers are looking for: • Knowledge of severity of patient’s complaint or condition • All facts regarding signs, symptoms, complaints, or background describing reason for care Prior Authorizations: • Following ICD-10 implementation there will be changes in how prior authorizations are approved • Many authorization delays • Claim Denials Claims that Span the ICD-10 Implementation Date • CMS has given specific guidance on whether to split or span claims. Pilot Testing • Molina has 10 Providers to date that are participating in WV ICD-10 External Provider (Pilot)

Testing. We need more Providers willing to test. If you are thinking of participating in the External Testing, please let us know during the Spring Workshops. Waiting to register closer to the June 1 date will delay your testing.

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WV Bureau for Medical Services ◦ Website at www.dhhr.wv.gov/bms

Molina – Fiscal Agent www.wvmmis.com www.edihelpdesk@molinahealthcare.com Provider Services & EDI Helpdesk – (888)-483-0793 or (304) 348-3360 Member Services Helpdesk – (888)-483-0797 or (304) 348-3365 Pharmacy Helpdesk – (888)-483-0801 Medicaid Member Services (888-483-0797; 304-348-3365) Medicaid Provider Services (888-483-0793; 304-348-3360)

Medicaid Pharmacy Help Desk (888-483-0801)

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