worldwide employee learning & developmentl: trip advisor case study by mzinga
DESCRIPTION
A case study on how TripAdvisor implemented Mzinga's OmniSocial Learning platform for its Global Employee Learning, Development, and Collaboration.TRANSCRIPT
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Worldwide Employee Learning & Development – a TripAdvisor Case Study
Presented by TripAdvisor & Mzinga, Inc.
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Who is TripAdvisor?
TripAdvisor® is the world’s largest travel site, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor’s Compass platform is powered by OmniSocial Learning.
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Who is Mzinga?
Technology & Services
Robust social software technology suiteSaaS deploymentScalable solution platform with flexible deployment optionsStrategic consulting, learning & moderation services
Broadest Solution Set
Targeted social software solutions for:• Marketing• Employee collaboration & training• Customer engagement & training• Customer support
Company Headquartered in Burlington, MA100 employees including network of 50 multilingual social media professionals
Experience Service millions of users across hundreds of leading brands worldwide
Sample Customers
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What is OmniSocial Learning?
A flexible and SaaS based social learning platform, that can be implemented quickly, easily and deployed in multiple ways, to help organizations perform and excel through Customer and Employee focus.
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Use Case: Employees Social Learning
Streamline training development and deliveryImprove time to competencyDevelop talent and careersIncrease learning program/event value and efficiencies Build business agility and bench strength Employee EngagementEncourage employee interaction and collaborationIncrease productivity and performanceIncrease efficienciesDrive employee satisfaction & retentionRecruiting & On-boardingImprove recruitingStreamline on-boarding processesSpeed time to competencyFuture-proof your organization
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Q&A/Discussion
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TripAdvisor’s Compass Home Page
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Comments from the crowd
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Solution: OmniSocialLearningClient: TripAdvisor
TripAdvisor® is the world’s largest travel site, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor’s Compass platform is powered by OmniSocial Learning.
Business Goals:
• Support learning & development for associates worldwide
• Integrate to existing HR system infrastructure
• Offer world-c lass learning & related social content in an easy to use platform
• Forecast training and development needs for operational efficiencies
Results:
• Increased visibility of available learning offerings to a worldwide audience resulting in wide adoption
• Successful transformation from push to pull training via forecasting keeps training development efficient and in touch with user needs
• Compass provides an easy to use one stop shop for learning content, announcements, posts and tips
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Webcast: Advanced Learning Content Development with Mzinga PublisherCollaborative, social
course authoringSimple, web-based user
interface and embedded social technologies throughout the authoring platform
Deploy on any deviceJoin us Wednesday, Feb
20, 3-4 pm ET
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Thank you!
Visit us at Mzinga.com & TripAdvisor.com
Contact us at [email protected]@[email protected]