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$: Workplace Conflict Management Systems - MT\|SHRM › images › downloads › Presentation › ... · 2014-07-21 · Employee and Management Conflict Awareness Assessment o Provide$
presented byClay Phillips, MBA (PhD ABD)

Consensus Conflict Management & Mediation Services, LLCwww.WeResolveConflict.com

Workplace Conflict Management Systems

© Copyright 2012. Clayton J. Phillips. All Rights Reserved.

AgendaPurpose

Scope

Design

Implementation

Execution

Administration


PurposeA well designed, properly implemented and administered Workplace Conflict Management System (WCMS) will have a positive impact on the organization’s:

Internal Morale

External Relationships

Workplace Safety

Atmosphere of Inclusion

Employee Conflict, Strife & Stress

Employee Retention

Management Effectiveness


ScopeWCMS’s identify, consider and address:

Mission, Vision and Objectives of the organization

Interpersonal Conflict in the Workplaceo Nature of Conflict

o Conflict Prevention

o Conflict Intervention

o Conflict Resolution

o Conflict Management

Cost to the organization for not implementing a WCMS

What the organization hopes to accomplish by implementing a WCMS


DesignThe well-designed Workplace Conflict Management System will include:

Defining the organization’s Identity in the marketplace

Identifying the organization’s internal and external cultures

Assessing the organization’s social investment

Conducting a thorough assessment of past, existing and potential future conflict

Identifying the organization’s trajectory in the marketplace

Examining the organization’s tenets regarding a healthy and safe workplace

Assessing employee perspectives regarding the quality of their work environment


Implementation Set the foundation for the WCMS to be builto Leadership involvement, accessibility and buy-in

o Appoint an internal WCMS Director

selects, appoints and convenes a WCMS Design Team

makes recommendations to leadership

administers and monitors the implemented WCMS

o Create a clear, flexible, viable, and sustainable WCMS plan

o Establish, espouse and embrace an impetus for change


Implementation Employee and Management Conflict Awareness Assessmento Provide an open, safe, anonymous forum for employees and management to share concerns and

observations regarding workplace conflict

Fashion web-based surveys for employees and management to take at their leisure

Assign a deadline for submission of input and ideas

o Analyze data with employees and management


Implementation Refine and Testo Gather solution ideas from employees and management

o Evaluate data with combined employee/management focus groups

o Focus groups test and refine each strategy

o Present recommendations to leadership


Implementation Finish the WCMS Designo Decide remaining critical issues

o Identify external mediators and arbitrators

o Determine how long external WCMS Consultant will be retained

o Consider and act upon changes recommended by leadership

o Include mandatory provisions for mediation and binding arbitration

o Present final WCMS Design to leadership for approval and execution date


Execution Leadership WCMS brief & training

Management WCMS brief & training

Employee WCMS brief & training

Soft launch


Administration Once launched, WCMS Director takes the reins

Appoint and train departmental WCMS Representatives

Ensure all external mediators’ and arbitrators’ credentials are adequate and in good standing

Schedule quarterly (or more often if needed), ongoing WCMS training for employees, managers and leadership

Keep leadership apprised of WCMS effectiveness and concerns

Make recommendations to leadership to ensure viability and sustainability of the WCMS


Questions / Comments


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