working with difficult groups
DESCRIPTION
Values & Ethics IAF-HGF C. 26 P. 459. Competencies IAF-HGF C. 30 P. 545. Working With Difficult Groups. How they are difficult Why they are difficult.* What you can do. Facilitator/ Leadership Effectiveness. What you do. * If you want truly to understand something, try to change it. - PowerPoint PPT PresentationTRANSCRIPT
Facilitator/Leadership
EffectivenessCompetencies IAF-HGF C. 30 P. 545
Values & EthicsIAF-HGF C. 26 P. 459
What you do
How they are difficult Why they are difficult.* What you can do.
* If you want truly to understand something, try to change it. ~ Kurt Lewin If you want truly to change something, try to understand it. ~ Sandy Schuman
Working With Difficult Groups
Facilitator/Leadership
Effectiveness
GroupEffectiveness
OrganizationalEffectiveness
SocietalEffectiveness
ProcessEffectiveness
GroupProblem-solving/ Decision-makingEffectiveness
Organizing Effectiveness
The Card Game
Map These Distances
A ↔ B = 138A ↔ C = 122B ↔ C = 175
D ↔ A = 76D ↔ B = 113D ↔ C = 67
City A is to the north; City B is to the south
A
B
CD
AC
B
D
Organizational Effectiveness Criteria • Conflict/ cohesion
• Control• Efficiency• Evaluations by
external entities• Flexibility/ adaptation• Growth• Information
management and communication
• Morale
• Planning and goal setting• Productivity• Profit• Quality• Readiness• Stability• Training and development
emphasis• Utilization of environment• Value of human resources
Conflict ↔ Planning = ?Control ↔ Stability = ?Control ↔ Morale = ?Productivity ↔ Morale = ?X ↔ Y = ?
What is the distance between:
Quinn, R. E., and Rohrbaugh, J.A spatial model of effectiveness criteria: Towards a competing values approach to organizational analysis. Management Science, 1983, 29, 363-377.
Competing Values Framework of Organizational Effectiveness
AdaptabilityFlexibility
StabilityControl
External focusConcern w/ impact
Internal focusConcern w/ process
Means: Planning; goal setting
Ends: Productivity; efficiency
Ends: Stability; control
Means: Information management; communication
Means: Flexibility; readiness
Ends: Growth; resource acquisition
Ends: Human resource development
Means: Cohesion, morale
Internal Process Model
Human Relations Model Open Systems Model
Rational Goal Model
AdaptabilityFlexibility
StabilityControl
External focusConcern w/ impact
Internal focusConcern w/ process
Innovator
CoordinatorProducer
DirectorMonitor
BrokerFacilitator
Mentor
Internal Process Model
Human Relations Model Open Systems Model
Rational Goal ModelCoordinating Skills
Human Relations Skills Boundary Spanning Skills
Directing Skills
Accountabilityof decision
Efficiencyof decision
Goal-centeredprocess
Data-basedprocess
Legitimacyof decision
Supportabilityof decision
Adaptable process
Participatoryprocess
Human Relations Model Open Systems Model
Internal Process Model Rational Goal Model
Human Relations Skills Boundary Spanning Skills
Coordinating Skills Directing Skills
Relational Perspective Political Perspective
Empirical Perspective Rational Perspective
AdaptabilityFlexibility
StabilityControl
External focusConcern w/ impact
Internal focusConcern w/ process
Three high-order factors of group performance
Context Structure ProcessMcGrath(1964)
Environment-level Factors
Group-level Factors
Group Interaction Process
Gladstein(1984)
Organizational Resources/ Structure
Group Composition/ Structure
Group Process
Schwarz(2002)
Group Context Group Structure
Group Process
Context
Structure
Process
RELATIONAL POLITICAL
EMPIRICAL RATIONAL
Context Structure Process
Relational
Empirical
Political
Rational
Facilitator/Leadership
EffectivenessCompetencies IAF-HGF C. 30 P. 545
Values & EthicsIAF-HGF C. 26 P. 459
What you do
How they are difficult Why they are difficult.* What you can do.
* If you want truly to understand something, try to change it. ~ Kurt Lewin If you want truly to change something, try to understand it. ~ Sandy Schuman
Working With Difficult Groups
Facilitator/Leadership
Effectiveness
GroupEffectiveness
OrganizationalEffectiveness
SocietalEffectiveness
ProcessEffectiveness
GroupProblem-solving/ Decision-makingEffectiveness