working smarter through social learning
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Working Smarterthrough
Social Learning
Harold Jarchejarche.com
InternetTimeAlliance.com
1Saturday, 5February, 2011
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84% of workers want to quit!
Steve Denning quoting 2010 “Manpower” survey
2Saturday, 5February, 2011
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Artisans - Hierarchies - Networks
~19th C +/- 20th C 21st C
Work has Changed
3Saturday, 5February, 2011
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Self-publishingDistributed
Work
UnlimitedInformation
Internet
Hyperlinks subvert Hierarchies*
* cluetrain.com4Saturday, 5February, 2011
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Photo: ma3t egypt
massdecentralized
social}
5Saturday, 5February, 2011
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Blind MonksExaminingthe
Elephant
KM
OD
HR
Legal
Marketing Training
SOCIALMEDIA
Sales
IT
6Saturday, 5February, 2011
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http://flickr.com/photos/brianhendrix/
http://flickr.com/photos/8594424@N07/
work?
work!
7Saturday, 5February, 2011
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Work
Training&
Education
WorkLearning
Work is Learning& Learning is the Work
8Saturday, 5February, 2011
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increasing speed of access to knowledge
- this is social
9Saturday, 5February, 2011
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Collaboration is social and not hierarchical by nature
?
! ??
!! ?
10Saturday, 5February, 2011
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Apprenticeship - Training - Collaboration
~19th C +/- 20th C 21st C
Organizational Learning
11Saturday, 5February, 2011
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Robert Kelley, CMU asked knowledge workers:
“What percentage of the knowledge you need to do your job is stored in your own mind?”
1986: 75%
1997: 18%
2006: estimated 9%
12Saturday, 5February, 2011
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What is the imporant work in our
organizations?
13Saturday, 5February, 2011
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http://commons.wikimedia.org/wiki/User:Mattes
simple work is getting automated
14Saturday, 5February, 2011
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http://www.flickr.com/photos/geekstats/5257099568
complicated work is getting
outsourced15Saturday, 5February, 2011
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Where should we focus our attention& resources?
16Saturday, 5February, 2011
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http://www.flickr.com/photos/rcastag/ http://www.flickr.com/photos/chromatic
creative workand ...
... complex work
17Saturday, 5February, 2011
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H.L. Mencken
For every complex problem there is an answer that is
clear, simple
and wrong.18Saturday, 5February, 2011
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TacitKnowledge
19Saturday, 5February, 2011
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Autonomy
Mastery
Sense of Purpose
20Saturday, 5February, 2011
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When We RemoveArtificial Boundaries
We Enable Innovation21Saturday, 5February, 2011
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Training
SocialLearning
Cynefin framework by Dave Snowden
22Saturday, 5February, 2011
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we share tacit knowledge through conversation
23Saturday, 5February, 2011
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Working Sma!er
A"roaches24Saturday, 5February, 2011
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Dependent:Instruction
Inter-dependent:
Social &Collaborative
Independent:Supported by
tools & information
PersonalKnowledge
Management
~90%
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Source: Jane Hart - c4lpt.co.uk26Saturday, 5February, 2011
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Source: Charles Jennings - charles-jennings.blogspot.com
Autonomy
Stra
tegi
c A
lignm
ent
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Source: Charles Jennings - duntroon.com28Saturday, 5February, 2011
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Weak centralStrong distributed
29Saturday, 5February, 2011
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“Will what you’re about to share online offend, surprise, or shock your:
SpouseMother
Employer (current or future)Clients (current or future)
Business partners (current or future)CoworkersChildren
in a way which critically jeopardizes your relationship? If you answer even one “Yes” for this short list of people, think long
and hard before publishing your content.”
Mike Brown - brainzooming.com
Social Media Policy as Boundary
30Saturday, 5February, 2011
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Wiki as Attractor
31Saturday, 5February, 2011
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1) Collaborative Work enabled by Social Learning
2) Emergent(Next)
Practices3) Tools &Processes
Mgt
WorkersCommunicating
& Connecting
weak central + strong distributed = social
32Saturday, 5February, 2011