workforce solutions workforce - leadingage minnesota€¦ · minnesota workforce solutions council...

MN Workforce Solutions

RETENTIONRECRUITMENT DEVELOPMENT

WORKFORCESolutions ConferenceJune 23-24, 2015 • Holiday Inn St. Paul East I-94

ABOUT THIS CONFERENCEThe first-ever LeadingAge Minnesota

Workforce Solutions Conference is designed to zero in on the most significant challenge reported

by aging services providers across the state – the recruitment, retention and development of our workforce.

SCHEDULE AT A GLANCEDay 1 • June 238 a.m. Registration 9 – 10:15 a.m. Opening Keynote Presentation10:30 a.m. – Noon SessionsNoon – 1 p.m. Lunch1 – 2:30 p.m. Sessions2:45 – 3:45 p.m. Sessions

Day 2 • June 248:30 a.m. Registration9 – 10:30 a.m. Sessions10:45 – 11:45 a.m. Sessions11:45 a.m. – 1:15 p.m. Roundtable Networking Lunch1:15 – 2:15 p.m. Sessions2:30 – 3:30 p.m. Sessions

AUDIENCE CEOs/Administrators

Senior housing managers Corporate office staff

Human resource professionals Staff development professionals

Other interested staff

You are not alone – throughout Minnesota a workforce crisis is growing. These times call on leadership teams like yours to work in new and creative ways. We know there

isn’t one single solution to our workforce challenges. To give this conference focus, the LeadingAge Minnesota

Workforce Solutions Council has designed two days of rich programming and engaging discussions. Learn a variety of

strategic and actionable ideas that can provide imme-diate – and ongoing – improvement to enrich employment

experiences, elevate the caregiving careers in your community and enhance your pipeline of talent.

Together, our creative and courageous thinking at this Workforce Solutions Conference will

create opportunities for us all to thrive.

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Take a fresh new approach to tackling staffing challenges.

This dynamic keynote introduces an approach that is compelling, hopeful and inspirational at the same time. We can train our brains to focus on positive outcomes and create a Positive Workforce Mindset, an approach that will make a real difference in your workforce.

This is not just another “positive attitude” program. Laura Goodrich delivers simple tools to help turn your organization’s focus around and shares case study examples of organizations that have implemented this successful mindset. Walk away with a new outlook and a clear direction for your next move.

• Learn how to create a positive workforce mindset to find creative solutions to your most challenging workforce challenges.• Explore how to turn fear and frustration into a focus that moves you and your team in a positive direction.• Empower your team to contribute to the solution by knowing who will help you and who will not.• Identify attributes of the most successful individuals, teams and organizations in the future.

Laura Goodrich is a Global Workforce Innovator and internationally recognized expert in change and the future of work. Her global perspective on workplace dynamics and change have earned her the reputation as someone who can create positive outcomes in even the most challenging workplace dynamics. Laura is the award-winning author and producer of the book/online coaching program “Seeing Red Cars: Driving Yourself, Your Team and Your Organization to a Positive Future.”

OPENING KEYNOTE – Laura GoodrichSeeing Red Cars: Driving to a Positive Future

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LeadingAge Minnesota is committed to

advancing bold and meaningful workforce

solutions that ensure all Minnesotans have

access to the services they need.

GROWING OUR PIPELINE OF PEOPLELeadingAge Minnesota advances efforts to increase interest in high demand aging services careers as well as our members’ ability to effectively recruit and onboard this new talent. This includes analysis of regional workforce data, expansion of career promotion efforts, enhanced online job posting services and expanded partnerships with key workforce development stakeholders.

KEEPING THE BEST OF THE BESTLeadingAge Minnesota identifies and showcases evidence-based retention strategies to help immediately reduce turnover. This includes a statewide recognition campaign, improved workplace practices and the expansion of professional development pathways.

PUBLIC POLICY AND PUBLIC RELATIONSLeadingAge Minnesota develops and pursues a bold legislative package and public relations initiatives featuring workforce solutions, including: wage and benefit enhancements, targeted funding for career promotion activities and expansion of scholarship opportunities.

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10:30 a.m.

RECRUITMENT RETENTION DEVELOPMENT

#101 – Recruitment Strategies Workshop

#102 – Employee Engagement & Accountability

#103 – Off to a Great Start: Creating Effective Orientation Programs

#201 – MaximizeFunding Sources forStaff Recruitment

1 p.m. #202 – In it for theLong Run: Success-fully OnboardingYour Staff

#203 – RetainingStaff through Flexible Schedulingand Job Re-Design

2:45 p.m. #301 – Using JobShadowing andJob Previews toRecruit Staff

#302 – RecognitionWorks! (SPARK!Session)

#303 – Mentoringto Reduce StaffTurnover

SESSIONS – DAY 2 • JUNE 24

9 a.m.

RECRUITMENT RETENTION DEVELOPMENT

#401 – Hiring theBest, Avoiding theRest

#402 – RetentionStrategies Work-shop

#403 – Develop-ment StrategiesWorkshop

#501 – How to Leverage Genera-tional Differencesin the Workplace

10:45 a.m. #502 – StrategicInvestments inStaff that BuildLoyalty

#503 – TransformingDirect Care: ANew Career andTraining Model

1:15 p.m. #601 – ImprovingStaff Productivitywith Technology

#602 – Creating,Sustaining andDocumentingOngoing RequiredTraining

#603 – A “Free”Workforce?Strategies toAttract and EngageVolunters (SPARK!Session)

#701 – The 7+Deadly Sins ofSupervision

#702 – Keep Calmand Carry on:Learning to THRIVEDuring ChangingTimes

2:30 p.m.

WORKFORCE SOLUTIONS CONFERENCESESSIONS – DAY 1 • JUNE 23

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SESSION DESCRIPTIONS – DAY 1 • JUNE 23

10:30 a.m.

#101 – Recruitment Strategies Workshop• Explore effective recruitment strategies, tools and lessons learned through a

facilitated discussion with LeadingAge Minnesota Workforce Solutions Council members.

• Identify actionable items to use in your setting to bolster your recruitment efforts.

#102 – Employee Engagement and Accountability • Understand the impact employee engagement has on organizational success and its role in creating and sustaining a positive work environment.• Identify effective strategies you can use to increase employee engagement and energize your peers. • Discuss the factors that contribute to positively motivating employees.• Recognize the benefits of having an ‘accountability mindset’ that acknowledges your own personal accountability and eliminates the ‘blame game’ when looking at others’ behaviors. LISA DE KREY, Organizational Development Strategist, The Competitive Edge, Alexandria

#103 – Off to a Great Start: Creating Effective Orientation Programs• Appreciate the importance of having a well-designed orientation program to successfully launch new employees for your organization. • Refresh your knowledge of the various regulatory requirements for older adult services settings that must be met in an orientation program. • Describe the characteristics of adults as learners and why it is important that these elements are incorporated into any learning experience. • Discuss effective training strategies that meet the needs of a variety of learning styles and make the process more engaging and effective.LAURA LUTGENS, RN, Education Director/Safety Director, Three Links, Northfield; and CATHERINE RASMUSSEN, Extension Professor, Leadership and Civic Engagement, University of Minnesota Extension Regional Office, Mankato

• RECRUITMENT • RETENTION • DEVELOPMENT

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1 p.m.

#201 – Funding Options for Staffing • Understand the multiple public policy programs that are available to fund and advance your workforce solutions including employee scholarship programs, loan forgiveness programs, paid internships and others.• Examine how to leverage the reimbursement system to attract and retain employees.• Hear about an aging services provider who utilized grant money and a partnership with DEED to conduct a workforce analysis that has provided vital information for strategic decision-making on recruitment, retention and development. • Learn how one provider secured grant funding to create a gerontological nursing care clinical rotation that provides senior care specific training at their sites.JANET GREEN, Executive Director, Ecumen Detroit Lakes, Detroit Lakes; STEVE J. MORK, Administrator, Augustana Mercy Health Care Center, Moose Lake; and KARI THURLOW, Senior Vice President of Advocacy, LeadingAge Minnesota, St. Paul

#202 – In it for the Long Run: Successfully Onboarding Your Staff • Recognize that onboarding is an ongoing and strategic approach to the professional development of your staff that is sustained over time. • Become familiar with a PIPP award winning project where a staff stability task force oversees the orientation and onboarding experience of new staff. • Hear from an aging services provider whose organization is working on developing strategies to onboard and retain home health aides through enhanced training, supportive work environment and opportunities for personal and professional growth. • Take hope ideas and strategies you can use to improve your organization’s onboarding process. LISA DE KREY, Organizational Development Strategist, The Competitive Edge, Alexandria; LISA ROGERS, Manager, Organization Effectiveness, Presbyterian Homes and Services, Roseville; and DENISE S. WOLFF, RN, PHN, MPA, Director of Health Services, Augustana Residential Care, Minneapolis

#203 – Retaining Staff through Flexible Scheduling and Job Re-Design • Evaluate the benefits of structuring jobs and scheduling differently as an effective strategy in retaining key staff.• Explore a unique staffing pattern that provides consistent staff schedules, reduces overtime and turnover and improves hiring and retention. • Hear how one organization is in the process of aligning jobs to what is done for the resident, as well as developing new operational approaches to be nimble to changes in the job market. • Learn from an aging services provider who is seeing positive results with 12 hour shifts, self-scheduling and conducting “why do I stay” interviews with staff. SUSAN KNUTSON, Mission Leader/CEO, Samaritan Bethany, Rochester; MARY LEBER, Director of Nursing, Episcopal Church Home, St. Paul; and PAULA PLANK, Director of Nursing, Three Links, Northfield

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2:45 p.m.

#301 - Using Job Shadowing and Job Previews to Recruit Staff • Explore best practices in job shadowing and job previews as you consider these strategies in your organization’s hiring process. • Know what makes for an effective job shadowing experience specifically for clinical positions.• Refresh your understanding of job preview tools and how each can work to guide individuals who align with your organization’s values in caring for people. STEVE J. MORK, Administrator, Augustana Mercy Health Care Center, Moose Lake; CHRISTINE MUELLER, PhD, RN, FGSA, FAAN, Professor, Long-term Care Professorship in Nursing, University of Minnesota School of Nursing, Minneapolis; and ELLEN SCHNEIDER, Human Resources Consultant, St. Paul

#302 - Recognition Works! (SPARK! Session *)• Make a significant and positive difference on staff retention and satisfaction through a culture of recognition in the workplace.• Evaluate your recognition activities to determine if they are immediate, meaningful and tailored to the individual or team.• Explore case study examples of recognition activities that work so that you can develop or rejuvenate a customized recognition plan for your organization. SPARK! session speakers will be included in on-site conference information *

#303 - Mentoring to Reduce Staff Turnover • Describe the specific factors that contribute to staff turnover rates and what can be accomplished when they are reduced. • Become familiar with best practices for creating and sustaining an effective mentoring program and identify potential implementation and operational challenges. • Take home ideas and suggestions for sustaining an employee mentor program that will reduce staff turnover rates. MARK NOBLE, Administrator/CEO, Madonna Living Community, Rochester

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SESSION DESCRIPTIONS – DAY 2 • JUNE 24

9 a.m.

#401 - Hiring the Best, Avoiding the Rest • Understand the positive correlation between hiring individuals whose values align with those of your organization in serving older adults.• Identify effective marketing strategies that will attract the attention and interest of the type of staff you want to hire.• Discuss best practices for conducting interviews so that they are legal, reveal how a potential employee might behave in the job and help you in your decision- making.• Know how to put together an effective package and make an offer that is attractive to your preferred job candidate. LARRY MORGAN, Human Resources Advisor, Hanratty and Associates, Plymouth

#402 - Retention Strategies Workshop• Discuss retention and staff engagement strategies with members of LeadingAge Minnesota Workforce Solutions Council through a facilitated discussion show- casing the field’s current practices. • Get ideas you can use to improve retention rates in your setting and strategies to engage staff in the mission of your organization and with each other.

#403 - Development Strategies Workshop• Discover how to effectively leverage workforce development partners in your area through a panel discussion and group conversation led by LeadingAge Minnesota’s Workforce Solutions Council. • Build an expanded pipeline of talent for your organization by honing in on key strategies for working with your local Workforce Centers, K-12 and college education partners.

10:45 a.m.

#501 - How to Leverage Generational Differences in the Workplace• Briefly review the work-related characteristics of different generations. • Identify management, communication and training practices that help younger workers in particular be more successful in the workplace.• Take home strategies to train your staff in positively leveraging generational differences in your workplace. CATHERINE RASMUSSEN, Extension Professor, Leadership and Civic Engagement, University of Minnesota Extension Regional Office, Mankato

• RECRUITMENT • RETENTION • DEVELOPMENT

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#502 - Strategic Investments in Staff that Build Loyalty • Recognize the important benefits of investing in your organization’s biggest asset in a strategic, rather than a haphazard way. • Understand how to use employee surveys and other information gathering techniques to meet the unique needs of the people who work for you. • Discuss the best “bang for your buck” investments that build knowledge and skills, increase capacity, and help your organization operate more efficiently. ERIN HILLIGAN, Campus Administrator, Ebenezer Ridges, Burnsville; and PAM LEACH, Employee Recruitment Selection and Retention Coordinator, St. Francis Health Services, Morris

#503 – Transforming Direct Care: A New Career and Training Model• Hear how the Health Support Specialist (HSS) Registered Apprenticeship Program is changing the way older adults are cared for by elevating the status of career caregivers while strengthening the quality of person-directed skills and care delivery models.• Learn what it takes to launch this new career in your organization firsthand from a panel of pioneering leaders including an HSS administrator, site coordinator and a Health Support Specialist.

1:15 p.m.

#601 – Improving the Productivity of Staff through Technology• Recognize how the empowering ability of technology used in the home and in partnership with clients can improve staff productivity, care and quality of life. • Learn how point of care technology can free up direct care staff to spend more time with residents and clients, improve their professional level skill set and achieve cost savings for the organization. • Gain important insights from an aging services provider’s experiences whose use of remote sensoring technology with their clients resulted directly in improved staff performance and client satisfaction. SHARON L. BLUME, Director of Health Technology Services, the Lutheran Home Associ-ation and Kingsway Community Services, Belle Plaine; CADI BROWN, Clinical Technology Manager, Knute Nelson Home Care & Hospice, Alexandria; and MATILDA ELLIS, Adminis-trator Coordinator, The Glenn, Minnetonka

#602 – Creating, Sustaining and Documenting Ongoing Required Training • Identify what training is right for your organization based on applicable regula- tions, its strategic direction/business model, its resources and the ever-evolving changes in best practices in care and services. • Develop an operational and strategic approach to plan, implement and evaluate your training program by pulling together a team that represents the key decision-makers as well as all departments. • Describe the key roles and responsible parties on your team so that training meets organizational needs while being compliant and documented. • Take home strategies to help your organization create, sustain and document training. ELLEN SCHNEIDER, Human Resources Consultant, St. Paul

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#603 - A “Free” Workforce? Strategies to Attract and Engage Volunteers (SPARK! Session*)• Understand how to create or better utilize volunteers to strengthen your overall workforce and build valuable connections and experiences within your community.• Identify new tools and strategies to engage volunteers and expand your workforce. • Learn best practices on volunteer strategy from other aging services providers who are doing it well.SPARK! session speakers will be included in on-site conference information *

2:30 p.m.

#701 - The 7+ Deadly Sins of Supervision • Discuss seven (plus) supervision behaviors that negatively impact staff and increase turnover.• Describe the positive things supervisors can do to create a healthy and supportive work environment that encourages people to stay. • Identify targeted areas for improvement to build supervisory skills and improve performance. LARRY MORGAN, Human Resources Advisor, Hanratty and Associates, Plymouth

#702 – Keep Calm and Carry on: Learning to THRIVE During Changing Times• Understand the correlation between increased levels of resilience and the ability to THRIVE in the workplace with increased work performance, job satisfaction and reduced turnover.• Define the concept and importance of resilience as an essential quality for navi- gating the field of aging services.• Describe how you can develop the characteristics of resilience in yourself. • Take home practical tips for building resilience in yourself and others – while learning to THRIVE.DR. LINDA SHELL, MA, RN, Corporate Director of Education and Learning, Volunteers of America, Eden Prairie and Vice President LMS Consulting, Burnsville

* SPARK! sessions consist of 4-5 short presentations surrounding one topic.

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WORKFORCE SOLUTIONS CONFERENCE

MEETING SITE Holiday Inn St. Paul East I-94, 2201 Burns Ave, St Paul, MN 55119

ACCOMMODATIONS A block of rooms has been reserved for the nights of June 22 and 23. Call 651.731.2220 and ask for the LeadingAge Minnesota special rate of $109 plus tax. Cut-off date is June 2, 2015. CONTINUING EDUCATION CREDITS Application is being made to the Minnesota Board of Examiners for Nursing Home Administrators for clock hour credits. This program has been designed to meet the continuing education criteria for licensed nurses through the Minnesota Board of Nursing. A general certificate of attendance for independent application to another licensure board or professional organization will be provided on request.

CONFERENCE REGISTRATION FEES FULL CONFERENCE*LeadingAge Minnesota MembersFirst person from a single site $295, each additional person $250Prospective membersFirst person from a single site $395, each additional person $350

SINGLE DAY REGISTRATION*LeadingAge Minnesota MembersFirst person from a single site $175, each additional person $130Prospective membersFirst person from a single site $275, each additional person $230* Participants must work in the same service site/building site to receive team pricing.

HOW TO REGISTER Online: www.LeadingAgeMN.org/EventsE-Mail: Send a PDF of the completed registration form as an attachment to: [email protected]. Mail: LeadingAge Minnesota, 2550 University Avenue West, Suite 350 South, St. Paul, MN 55114, Attn: Accounting # 6805

CUT-OFF/CANCELLATIONRegistration is limited and on a first received basis. Registration cut-off date/cancellation notice: June 16, 2015. All cancellations are subject to a $25 processing fee. No-shows will be billed the full conference fee. LeadingAge Minnesota reserves the right to cancel any program session or the entire program.

REGISTRATION CONFIRMATIONConfirmation of program registration is sent by e-mail within three (3) working days. Contact [email protected] if your registration has not been confirmed.

For further informationQuestions about the program: Heidi Simpson • [email protected] Registration questions: Paula Bell • [email protected]

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(required for confirmation)

* Participants must work in the SAME building site to receive team pricing.

Method of payment: Payment enclosed Please invoice (members only)

VISA MasterCard AmEX

Card #_________________________________________________________________ Exp. Date _____________________

Name on card___________________________________________________ CSC Code___________________________

Cardholder’s signature________________________________________________________________________________

Cardholder’s phone #_________________________________________________________________________________

REGISTRATION FORM • WORKFORCE SOLUTIONS CONFERENCE

Member (BUILDING) Name*: ______________________________________________________________________

LeadingAge Minnesota member Prospective member

Address_____________________________________________________________________________________________

State____________ Zip___________________________ Phone______________________________________________

Send registration form and fee (payable to): LEADINGAGE MINNESOTA 2550 University Avenue West, Suite 350 South, St. Paul, MN 55114-1900 Attn: Accounting #6805



First person

Name_______________________________________________________________________________________________

Title_________________________________________________________________________________________________

E-Mail _______________________________________________________________________________________________

Check the day/s you will attend (required):

Full Conference Only June 23 Only June 24

Check the sessions you will attend (required):

June 23 101 102 103 201 202 203 301 302 303

June 24 401 402 403 501 502 503 601 602 603 701 702

Second person

Name_______________________________________________________________________________________________

Title_________________________________________________________________________________________________

E-Mail _______________________________________________________________________________________________




June 23 101 102 103 201 202 203 301 302 303

June 24 401 402 403 501 502 503 601 602 603 701 702

Third person

Name_______________________________________________________________________________________________

Title_________________________________________________________________________________________________

E-Mail _______________________________________________________________________________________________




June 23 101 102 103 201 202 203 301 302 303

June 24 401 402 403 501 502 503 601 602 603 701 702

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workforce solutions workforce - leadingage minnesota€¦ · minnesota workforce solutions council...

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