workforce in motion [webinar]
DESCRIPTION
While retailers have been swift to adopt mobile technology to satisfy the always-on consumer, they have been much slower to embrace mobility for their workforce. With more than 80 million millennials rapidly emerging as the face of the retail workforce, retailers must adapt and evolve their management practices to stay relevant to this challenging generation. Mobility, and technology in general, will play a critical role in the retail evolution. A recent survey of more than 100 retailers revealed how retailers are prioritizing workforce technology, scheduling, mobility and management strategies. In this webinar, you will learn how to build a smarter and more efficient workforce with next-generation technology and mobility to ensure better staffing, productivity, compliance and employee satisfaction. To learn more, register for the webinar, titled: Workforce in Motion: Recruiting, Retaining and Engaging the Millennial Workforce. View this webinar on-demand: http://www.retailtouchpoints.com/workforce-in-motionTRANSCRIPT
Workforce in Motion Recruiting, Retaining and Engaging the New Face of the Retail Workforce
#MillennialWFM
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
#MillennialWFM
HOST & MODERATOR
Alicia FiorlettaAssociate Editor
John West Director of Retail Consulting
Dave Bruno Director of Product Marketing
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
1 2 3 4 5 6 The New Face
of Retail Recommended
Response WFM Status
Report Technology’s
Emerging Role The Road
Ahead Closing and
Q&A
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
The New
Retail Face of
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
80M Americans born between
1981 and 2000 -comScore
There are an estimated
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
76M 51M 80M
The Largest Generation
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Would You Know a Millennial if You Saw One?
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
They’d rather talk to Siri than anyone else on the phone.
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
They know how to write code, but not cursive.
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
They’ve only seen commercials in fast forward mode.
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They think swinging a Wii Remote is physical exercise.
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
--Gen Y in the Workplace, Millennial Branding and Payscale
5X Already, Millennials are
as likely as any other generation to hold retail merchandising and sales jobs
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
1/2 By 2020 of all retail workers will be Millennials
--Gen Y in the Workplace, Millennial Branding and Payscale
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Audience Polling Question #1
What percentage of your workforce would you estimate are Millennials? A. Less than 25% B. 25% - 50% C. Greater than 50%
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Separating Myths from Millennials
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Stereotype: In it for the Short Term
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Millennials are as committed to their work as non-Millennials
--NextGen: A Global Generational Study, PwC
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Stereotype: High Expectations
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
--NextGen: A Global Generational Study, PwC
Millennials do not expect employers to meet all their needs
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Recognition is Required
Stereotype:
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Desire for coaching stems from Millennials’ call for
meaning, mentorship and meritocracy --No Collar Workers, MTV Research
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Stereotype: A Premium on Balance
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Stereotype: A Premium on Balance
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Millennials are the first generation to truly grow up with technology
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
A Typical Night off the clock
Plans via Movie via Restaurant via Photos via
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
A Typical Day
Check Schedules via
Request Time Off via
Punch In and Out via
Plan the Workday via
on the clock
1/2 of Millennials indicate that managers
do not always understand the way they use technology at work
Almost…
--NextGen: A Global Generational Study, PwC
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Audience Polling Question #2
Would you describe the Millennials in your workforce as good multi-taskers? A. Yes B. No
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
How
Retailers RESPOND Should ?
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Mobility
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Self-Service Scheduling
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Schedule Modeling
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Workforce Management
Health CHECK
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Industry Surveys 2
220 > RESPONSES
November 2012-January 2013
Hardlines | Softlines | Grocery | Hospitality
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
use manual systems, homegrown systems or spreadsheets to manage workforce
scheduling and optimization
44%
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
have automated scheduling systems that manage labor across the entire enterprise 16%
Only…
Store Only
No Automation
DC Only
26%
34%
16%
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Serious Scheduling Shortcomings…
Limited modeling for seasonality, promotions, new marketing 32%
Unplanned/unbudgeted labor costs
Inability to jointly schedule traffic- based and task-based labor
Balancing site-level workloads and budgets
31%
29%
26%
of retailers surveyed are either “completely” or “highly” satisfied with their existing workforce scheduling
and optimization capabilities
45% Only…
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Mobile is on the Move The Good News?
64% intend to spend more money on
mobile workforce technology than they spent in 2012
18% intend to spend significantly more
and…
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Weighing Mobile’s Impact
4.16 Customer Service
3.73 Customer Service
3.56 Endless Aisle Selling
3.16 Self-Service Scheduling
Functions Mobility Can Impact?
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Calculating Mobile’s ROI
Mobile Apps w/Highest ROI Potential?
69% Mobilizing paper processes, improving the timeliness of communications
61% Mobilizing task assignment and execution, compliance, visibility
55% Providing “endless aisle” capabilities to sales associates
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
WFM Technology
The Emerging Role of
And Millennial Workers
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Time & Attendance Demand Forecasting Scheduling Optimization
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
3. Incorporate Employee Preferences
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Audience Polling Question #3
What are your plans for workforce mobility investments in the next 12-18 months A. Less than previous B. The same as previous C. More than previous
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
AHEAD The Road
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Empowered Associates Ahead
58% Will use smartphones to complete tasks
52% Will use tablets for clienteling
36% Will use smartphones for fulfillment
Associate Capabilities by Year End?
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
More Mobile Managers
62% Smartphones to complete/assign tasks
46% Smartphones to view and adjust schedules
44% Smartphones to view KPIs in real time
Manager Capabilities by Year End?
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WFM Upgrades Pending…
40% plan to implement/upgrade
workforce technology
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The Next 24 Months?
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Strategic WFM Consultants & Implementa7on Experts
• 160 +Consultants focused on Workforce Management • 60+ Retail Clients • Impac7ng 5M+ Employees in 115,000 Stores
Operational Excellence
Consistent Customer Experience
Significant Return on Investment
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Customers 35 Countries 250
1.2M Employees 100,000 locations
TASK MANAGEMENT
SCHEDULING TIME & ATTENDANCE
LABOR STANDARDS
LABOR MANAGEMENT
Industry-leading Retail WFM capabilities
Thank You Questions?