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Workforce in Motion Recruiting, Retaining and Engaging the New Face of the Retail Workforce

#MillennialWFM

Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL

#MillennialWFM

HOST & MODERATOR

Alicia FiorlettaAssociate Editor

John West Director of Retail Consulting

Dave Bruno Director of Product Marketing


1 2 3 4 5 6 The New Face

of Retail Recommended

Response WFM Status

Report Technology’s

Emerging Role The Road

Ahead Closing and

Q&A


The New

Retail Face of


80M Americans born between

1981 and 2000 -comScore

There are an estimated


76M 51M 80M

The Largest Generation


Would You Know a Millennial if You Saw One?


They’d rather talk to Siri than anyone else on the phone.


They know how to write code, but not cursive.


They’ve only seen commercials in fast forward mode.


They think swinging a Wii Remote is physical exercise.


--Gen Y in the Workplace, Millennial Branding and Payscale

5X Already, Millennials are

as likely as any other generation to hold retail merchandising and sales jobs


1/2 By 2020 of all retail workers will be Millennials

--Gen Y in the Workplace, Millennial Branding and Payscale


Audience Polling Question #1

What percentage of your workforce would you estimate are Millennials? A.  Less than 25% B.  25% - 50% C. Greater than 50%


Separating Myths from Millennials


Stereotype: In it for the Short Term


Millennials are as committed to their work as non-Millennials

--NextGen: A Global Generational Study, PwC


Stereotype: High Expectations



Millennials do not expect employers to meet all their needs


Recognition is Required

Stereotype:


Desire for coaching stems from Millennials’ call for

meaning, mentorship and meritocracy --No Collar Workers, MTV Research


Stereotype: A Premium on Balance


Millennials are the first generation to truly grow up with technology


A Typical Night off the clock

Plans via Movie via Restaurant via Photos via


A Typical Day

Check Schedules via

Request Time Off via

Punch In and Out via

Plan the Workday via

on the clock

1/2 of Millennials indicate that managers

do not always understand the way they use technology at work

Almost…




Would you describe the Millennials in your workforce as good multi-taskers? A. Yes B. No


How

Retailers RESPOND Should ?


Mobility


Self-Service Scheduling


Schedule Modeling


Workforce Management

Health CHECK


Industry Surveys 2

220 > RESPONSES

November 2012-January 2013

Hardlines | Softlines | Grocery | Hospitality


use manual systems, homegrown systems or spreadsheets to manage workforce

scheduling and optimization

44%


have automated scheduling systems that manage labor across the entire enterprise 16%

Only…

Store Only

No Automation

DC Only

26%

34%

16%


Serious Scheduling Shortcomings…

Limited modeling for seasonality, promotions, new marketing 32%

Unplanned/unbudgeted labor costs

Inability to jointly schedule traffic- based and task-based labor

Balancing site-level workloads and budgets

31%

29%

26%

of retailers surveyed are either “completely” or “highly” satisfied with their existing workforce scheduling

and optimization capabilities

45% Only…


Mobile is on the Move The Good News?

64% intend to spend more money on

mobile workforce technology than they spent in 2012

18% intend to spend significantly more

and…


Weighing Mobile’s Impact

4.16 Customer Service

3.73 Customer Service

3.56 Endless Aisle Selling

3.16 Self-Service Scheduling

Functions Mobility Can Impact?


Calculating Mobile’s ROI

Mobile Apps w/Highest ROI Potential?

69% Mobilizing paper processes, improving the timeliness of communications

61% Mobilizing task assignment and execution, compliance, visibility

55% Providing “endless aisle” capabilities to sales associates


WFM Technology

The Emerging Role of

And Millennial Workers


Time & Attendance Demand Forecasting Scheduling Optimization


3. Incorporate Employee Preferences



What are your plans for workforce mobility investments in the next 12-18 months A.  Less than previous B. The same as previous C. More than previous


AHEAD The Road


Empowered Associates Ahead

58% Will use smartphones to complete tasks

52% Will use tablets for clienteling

36% Will use smartphones for fulfillment

Associate Capabilities by Year End?


More Mobile Managers

62% Smartphones to complete/assign tasks

46% Smartphones to view and adjust schedules

44% Smartphones to view KPIs in real time

Manager Capabilities by Year End?


WFM Upgrades Pending…

40% plan to implement/upgrade

workforce technology


The Next 24 Months?


Strategic WFM Consultants & Implementa7on Experts

•  160 +Consultants focused on Workforce Management •  60+ Retail Clients •  Impac7ng 5M+ Employees in 115,000 Stores

Operational Excellence

Consistent Customer Experience

Significant Return on Investment


Customers 35 Countries 250

1.2M Employees 100,000 locations

TASK MANAGEMENT

SCHEDULING TIME & ATTENDANCE

LABOR STANDARDS

LABOR MANAGEMENT

Industry-leading Retail WFM capabilities

Thank You Questions?

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