work flow planning
TRANSCRIPT
*
*Define Work Flow Planning
*Discuss its sub-systems
*Benefits achieved
*Kepler Scientific Work Flow System
*Conclusions
*
*Workflow Planning maps out the steps needed
to successfully achieve a specific or continuous
objective, derived from a firm’s strategy.
*Important to set deadlines
*
*Work Flow documentation always changes, and
therefore, need to be adaptive
Monitoring
Measuring
*Technology helps to measure the process
* Important to assign a designated leader to manage
the process & be accountable
**Process should seek & store information
obtained from clients to keep up to date
*Communicate when tasks are completed or not
to establish clarity
*Document & inform changes within process
*Results;
Improve ability to delegate
Strengthen client relationships
Help measure work
Enhance staff communication
Increase value of practice
*
*Two Tasks in Process Management
Planning of a process
Coordination of a process
*A Planner generates a process definition
*A Coordinator schedules the work steps
*Overall system is the formal description of the
activities, the participants and the tools
needed.
*
*Organisational Strategy
Operations HR
I.C.T
Planning
Work Systems
J.I.T
Partnerships
Kepler System
*
*Involves – Integrating
- Complementing
a set of programmes and policies for managing
people
to achieve strategic goals & objectives
*
*Overall Planning should be coordinated with all key
actors to ensure
- Clarity within Organisation
- Asset utilisation
*
*Prevent Over & Under- Staffing
*Ensure the org. has right people, with right
skills in right places at the right time
*Ensure Org. is responsive to change
*Provide direction to all HR activities & systems
*Unite the perspectives of line & staff managers
**Overstaffing - increase costs + inefficiencies
*Understaffing – reduce revenue
*Right Employees – productivity gains
*Responsiveness – Reduce risk exposure
- BUT, have to speculate
*Direction – provides clarity of systems
*Unite – integrates key components for success
*
*Assigning & Designing specific tasks
*Ensure
- employees not overwhelmed
- are motivated & productive
*Need to assess skills, knowledge & ability
*
*Job specialisation important
– cost minimization
- improved efficiencies
*Job rotation – motivation
- flexibility
*
*Japanese Approach Post-WWII
Maximise use of people
Simplify first, add technology second
Minimise waste
*Lean Production
Doing more with less
*
*Software system for designing, executing, reusing,
evolving, archiving and sharing workflows
*Models the flow from one step to another in a series
of computations that achieve a specific goal
*Example
– Invoice automation
Invoice imaging or electronic invoicing or both
*Benefits
Reduces costs
*
*An integrated approach essential to achieve
success
*Cost & Risk Minimization
*Increased Productivity & Efficiencies
*Improved workforce communication
*Client Satisfaction