WORK EXPERIENCE AT TESCO TRURO

Tesco Truro is located in the heart of Truro’ s city centre. We are a retail superstore selling an extensive range of food and non food products to our

customers.

Tesco Truro employs around 340 full and part time staff

If you are in interested in coming to Tesco, Truro for a Work Experience Placement

then read on and find out more about

• The history of Tesco • Instore Departments

• Job duties • Key Skills needed • Application Form

THE HISTORY OF TESCO

Tesco was founded by Jack Cohen, who in 1919 opened a market stall in East London selling surplus food stockpiles left over from the Great War. Little by little Jack expanded the business and had stalls in many markets across London. In 1924 Jack decided to trade his own goods with his own brand

name and he began with his first product which was his own label tea. Jack’s tea supplier was called T E Stockwell and the initials of both men’s names

combined to create the name Tesco. In the late 1920’s Jack opened his first store in Edgeware in London and over the last 75yrs the company has

continued to expand to the company most people recognise today.

Supermarket style shopping became more popular in Britain after the Second World War and this form of self service shopping took off in the

1960,s and continues today with great success. At the time when supermarkets became popular in the 1960’s and 70’s Tesco aimed to offer its

customers good products at cheap prices and although we were successful we decided we needed to offer more to our customers.

In the 198’,s and 90’s Tesco changed how it ran its business and refurbished its stores so they now offer our customers a pleasant shopping environment,

good availability of products, value for money and first class service We are the NO 1 supermarket in the UK

TESCO CONTINUES TO CLIMB IN THE RETAIL MARKET!

WANT TO KNOW MORE? THEN VISIT OUR WEBSITE AT WWW.TESCO.COM

IINNSSTTOORREE DDEEPPAARRTTMMEENNTTSS AANNDD RROOLLEESS

FRESH FOOD With such an amazing variety of products to choose from, our customers are used to being able to help themselves to whatever they need. But whenever they want something a bit special, then our fresh food team are here to help. The fresh food area covers the following departments:

• Deli counter • Hot deli counter • Café • Staff restaurant • Fish counter • Fresh meat counter • Bakery • Produce • Provisions • Stock control

A general assistant role in the above mentioned areas would include

• Basic food preparation • Cleaning and hygiene • Serving customers • Packing goods • Preparing fresh food for display • Stock rotation

CUSTOMER SERVICE Right across Tesco you’ll find people who live and breathe great customer service. Friendly, helpful and always flexible, they’re the can-do people who are always willing to go that extra mile to make our customers happy. The customer service area covers the following departments:

• Checkouts • Photo processing • Customer service • Trolleys • .com home shopping • Personnel • Price integrity

A customer assistant role in the above mentioned areas would include

• Serving customers • Packing customers shopping • Operating checkouts (16+ only) • Shopping for internet customers • Spending time in the photo lab • Spending time on our customer service desk • Spending time in our pricing dept

GROCERY Think Tesco and you’re probably picturing shelves heaving with an amazing variety of food and drink. Our staff are on hand to offer help and ensure that our customers are spoilt for choice with products displayed to the highest standards. The grocery area covers the following departments:

• Dry grocery • Frozen foods • Stock control

A general assistant role in the above mentioned areas would include

• Moving stock around the store • Filling shelves • Dealing with pricing and labelling • Dealing with customer queries

NON-FOOD As Tesco continues to go from strength to strength, we’re focusing much of our growth on the non-food market. Non-food products include anything and everything,from cosmetics and electrical to clothes and cookware. The non-food area covers the following departments:

• News and magazines • Clothing • Hardware • Entertainment • Health and beauty

A general assistant role in the above mentioned areas would include

• Moving stock around the store • Security protecting high value goods • Displaying hardware and clothing products • Dealing with customer queries

WHAT A TESCO WORK EXPERIENCE PLACEMENT OFFERS STUDENTS

• An opportunity to experience a variety of areas instore in either a 1. cross store experience programme 2. area specific experience programme 3. dept specific experience programme

• An interview to discuss what programmes we can offer 1. block placement experience 2. extended placement experience • A chance to gain retail experience • Flexible experience programmes around any specific areas that you

may be pursuing for a future career • Buddies to assist you and show you what to do • Free lunch provided daily • Introduction training to the company including health and safety • Support to fill in your work experience diary • End of placement certificate of achievement

TESCO ACCEPTS WORK EXPERIENCE PLACEMENTS THROUGHOUT

THE YEAR, BUT PLACEMENTS ARE RESTRICTED BY NUMBERS ESPECIALLY DURING BUSY TIMES, SO GET YOU APPLICATION IN

EARLY!! ALL APPLICATIONS MUST GIVE US AT LEAST 2 MONTHS NOTICE

ALL APPLICANTS WILL NEED TO ATTEND AN INTERVIEW

Key skills needed to work at Tesco

• Being able to work with others in a team • Having a smart appearance to create a positive image • Good timekeeping is essential • Share a smile with staff and customers • Show you care about delivering good customer service instore • Showing your initiative in unexpected situations • Flexibility to work where needed • Good customer service skills • Friendly and approachable • Polite to all staff and customers • Follow instructions given when appropriate

If this sound like you then why not fill in the attached application form and return it so we may consider you for a placement.

But hurry places are limited…

WWOORRKK EEXXPPEERRIIEENNCCEE AAPPPPLLIICCAATTIIOONN

FFOORRMM

SSUURRNNAAMMEE

FIRST NAME (S)

SCHOOL

DATES OF YOUR WORK EXPERIENCE PLACEMENT From: / / To / /

TESCO IS AN EQUAL OPPORTUNITIES EMPLOYER

ABOUT YOU

ADDRESS……………………………………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………………………………………………………………………. ………………………………………………………………………………………………………………………………………………………………………………………………………………… POSTCODE………………………………………………………………………………………………………………………………………………………………………………………….. TELEPHONE………………………………………………………………………………………………………………………………………………………………………………………… MOBILE………………………………………………………………………………………………………………………………………………………………………………………………… AGE………………………………………………………………………………… DATE OF BIRTH……………………………………………………………………………………. CIRCLE AS APPROPRIATE FEMALE MALE

ABOUT YOUR HEALTH

We want to look after the Health and Safety of all our staff, work experience pupils and customers. Please give details of any illness or disability that might affect the work you will do.

ABOUT YOUR EMPLOYMENT OR PREVIOUS WORK EXPERIENCE

(PLEASE INCLUDE PART-TIME WORK AND OCCASIONAL WORK e.g. BABY SITTING) NAME OF COMPANY/EMPLOYER POSITION HELD AND KEY

RESPONSIBILITIES FROM TO

ABOUT YOUR ACHIEVEMENTS

Please give details of anything you have achieved either at school or outside, of which you are particularly proud, or examples of any occasions where you had to use your initiative or take responsibility.

ABOUT YOUR EDUCATION

NAME,ADDRESS & PHONE NUMBERS OF YOUR SCHOOL/COLLEGE Current Previous

FROM TO

EXAMINATIONS TAKEN OR TO BE TAKEN GCSE,S Vocational, eg NVQ, BTEC, C&G etc. A- Level’s

DATE GRADE

Teacher in charge of work experience

ANY OTHER QUALIFICATIONS

e.g. Duke of Edinburgh Awards, Life Saving etc.

ABOUT YOUR INTRESTS

Hobbies and Interests e.g. music ,computers etc Why do you enjoy this/these activities?

ABOUT YOUR FUTURE

As far as work/education are concerned what do you see yourself doing over the next two years?

YOUR THOUGHTS ON A PLACEMENT WITH TESCO

State why you would like a placement with Tesco and what you would hope to gain through the placement The information provided on this form shall be processed by the placement provider in accordance with the Data Protection Act 1998. The information is collected for the purposes of administering the work experience scheme only and will be used by your school, the Cornwall Education Business Partnership and the placement provider.

PLEASE RETURN YOUR APPLICATION TO MRS WENDY MILLER, PERSONNEL MANAGER,

TESCO STORES TRURO, GARRAS WHARF, TRURO, CORNWALL, TR1 2TN TELEPHONE 01872 470529