Wisconsin Department of TransportationWisconsin Department of Transportation Emergency Transportation Emergency Transportation

Operations (ETO) PlanOperations (ETO) Plan

Status MeetingStatus MeetingAugust 13, 2008August 13, 2008

DiscussionDiscussion

ETO FrameworkETO Framework– ProgramProgram– Response Response

ETO Develop. Group/Task Force UpdatesETO Develop. Group/Task Force Updates

Draft ETO Plan Status Draft ETO Plan Status

ETO FrameworkETO Framework

Emergency Transportation Operations (ETO)

ETO Program ETO Plan Maintenance

TrainingAsset Mgt

Finance/BudgetContracting

Performance EvaluationVulnerability/Mitigation

ETO Response Threat Assessment

Incident Notification ICS Response

Public InformationAfter-Action Reviews

Field responseand recovery

Emergency Preparationand training

ETO ComponentsETO Components

ETO ProgramETO Program– What WisDOT must do to be able to respondWhat WisDOT must do to be able to respond– Plan maintenance and sustainabilityPlan maintenance and sustainability

ETO ResponseETO Response– How WisDOT responds to emergenciesHow WisDOT responds to emergencies– Guidelines and procedures for actionGuidelines and procedures for action

ETO ProgramETO Program

ETO Program ComponentsETO Program Components

Program housed in Program housed in _____?________?___

Program components:Program components:– Plan maintenancePlan maintenance

– TrainingTraining

– Asset managementAsset management

– Finance/BudgetsFinance/Budgets

– ContractingContracting

– Performance evaluationPerformance evaluation

– Vulnerability/mitigationVulnerability/mitigation

ETO ResponseETO Response

When is an WisDOT ETO Response When is an WisDOT ETO Response activation required?activation required?

Vast majority of incidents responded to by WisDOT do Vast majority of incidents responded to by WisDOT do not require ETO plan activation (i.e. single command not require ETO plan activation (i.e. single command incidents)incidents)

Under single command, WisDOT response/notification Under single command, WisDOT response/notification handled by a combination of:handled by a combination of:

Field Personnel

DSP TroopersWisDOT RIMCs

Communication Centers/STOC

DSP Dispatchers CentersWisDOT STOC Operators

WisDOT ETO plan activation occurs once the WisDOT ETO plan activation occurs once the Incident Commander deems it necessary to Incident Commander deems it necessary to establish Unified Command.establish Unified Command.

AND

Event is anticipated to last longer than one Event is anticipated to last longer than one operational period (8-hours)operational period (8-hours)

OR

An Incident Commander requests WisDOT An Incident Commander requests WisDOT involvementinvolvement

When is a WisDOT ETO Response activation When is a WisDOT ETO Response activation required?required?

Those incidents requiring multi-division, Those incidents requiring multi-division, inter-regionalinter-regional or or statewidestatewide WisDOT WisDOT responseresponse

Incidents requiring the ETO Plan activation, while in the minority, have the strongest potential to significantly impact safety, drain resources, and have the highest “visibility” in the eyes of the public.

When is a WisDOT ETO Plan activation When is a WisDOT ETO Plan activation required?required?

When is a WisDOT ETO Plan activation required?When is a WisDOT ETO Plan activation required?

Incident Occurs

Initial INTRA-Divisional response is initiated by WisDOT first responders, typically:

DSP DTSDTroopers STOC Operators &

RIMC

UNIFIED COMMAND ESTABLISHED By

DSP & DTSD First Responders

INTER-Divisional Response InitiatedICS Framework Established

Initiate ICS Command Model:Appoint Incident Commander and act appropriately

ETO DTSD/DSP Response Flow ChartETO DTSD/DSP Response Flow Chart

Incident Occurs

WisDOT Regional Incident Commander determines if

statewide response is necessary based on input

from Command Staff

If yes, DTSD Operations Director & DSP Director

of Field Operations appoint Statewide WisDOT Incident

Commander

Planning Section Chief commences Statewide

Command Meeting. ICS response continues.

DSP Trooper & RIMC, in collaboration with Supervisors, discusses/evaluate situation and determine the need for Unified Command & if the potential

duration of the incident warrants activation of the WisDOT ETO plan.

If yes, WisDOT Regional Incident Commander contacts DTSD Operations Director & DSP Director of Field Operations to

discuss/evaluate the need for State Response

Statewide WisDOT Incident Commander appoints Planning Section Chief

State WisDOT ICS response begins as part of Unified Command

If yes, DSP/RIMC contacts DSP/DTSD Duty Officers (and/or DSP Post Commander/designee) to request a broader regional response. WisDOT Regional

Duty Officer appoints Regional WisDOT Incident Commander. Regional WisDOT ICS response begins, as part of Unified Command

STOC activates RIMC

DSP initiates DSP Chain of Command

WisDOT First Responder (DSP Trooper) contacts DSP Comm.

Center & STOCInitial ICS Response has begun at

incident site

ETO Facilities Response Flow ChartETO Facilities Response Flow Chart

Facilities Emergency Occurs

Regional WisDOT Incident Commander follows COOP/COG Protocols as needed.

If yes, Regional Duty Officer contacts DBM Duty Officer to inform that a facility is “down” or has

emergency and WisDOT ETO Plan is activated.

Regional Director appoints Regional WisDOT Incident Commander

Regional WisDOT ICS response begins

WisDOT Facilities Managercontacts Law Enforcement and Regional Duty Officer that a facility related emergency has

occurred.Initial ICS response begins at Facility.

Regional Duty Officer discusses/evaluates situation with Incident Commander to determine

whether event warrants activation of the WisDOT ETO plan.

If yes, DBM Duty Officer discusses/evaluates situation with DBM

Management & Coordinates with Regions.

ETO Plan Development ETO Plan Development Group/Task Force Group/Task Force Updates and StatusUpdates and Status

ETO Development Group MeetingsETO Development Group Meetings

ETO Plan Framework - 4ETO Plan Framework - 4

Threat Detection and Incident Assessment Guidelines - 3Threat Detection and Incident Assessment Guidelines - 3

Interagency Agreements – 1Interagency Agreements – 1

Public Information Dissemination StandardsPublic Information Dissemination Standardsand Procedures - 3and Procedures - 3

Training Plan - 3Training Plan - 3

Program Performance Goals - 4Program Performance Goals - 4

Asset Inventory - 2Asset Inventory - 2

ETO Groups met a total of 20 times over the past 2 months

Cross-Cutting Themes and IssuesCross-Cutting Themes and Issues

Need to adhere to ICS structure for Need to adhere to ICS structure for response componentresponse componentProgram aspects are WisDOT specific and Program aspects are WisDOT specific and will follow WisDOT’s needs and desireswill follow WisDOT’s needs and desiresCritical need to identify personnel to fill ICS Critical need to identify personnel to fill ICS leadership and support rolesleadership and support rolesETO Plan will be more than just compilation ETO Plan will be more than just compilation of products from groupsof products from groupsStandardization and consistency across all Standardization and consistency across all Regions very importantRegions very important

ETO Program Development StatusETO Program Development Status

Programmatic elements critical to long-term plan Programmatic elements critical to long-term plan effectiveness and sustainabilityeffectiveness and sustainability

On-going discussion/meetings are needed to On-going discussion/meetings are needed to determine specificsdetermine specifics

Programmatic elements likely to require Programmatic elements likely to require institutional changes and may have funding institutional changes and may have funding implicationsimplications

Programmatic needs identification & development Programmatic needs identification & development on-goingon-going

Program Framework StatusProgram Framework Status

Two aspects to develop program framework:Two aspects to develop program framework:

– Identifying programmatic needs and elementsIdentifying programmatic needs and elements

– Developing the response planDeveloping the response plan

Response plan taking shape following ICS Response plan taking shape following ICS protocols. At present, contains information, but protocols. At present, contains information, but not in “readable” formatnot in “readable” format

Program Framework NeedsProgram Framework Needs

Gathered information will be “plugged” into ICS frameworkGathered information will be “plugged” into ICS framework

ICS roles need to be understood by personnel designated to fill ICS roles need to be understood by personnel designated to fill leadership positionsleadership positions

Need further discussion on Duty Officer concept/application.Need further discussion on Duty Officer concept/application.

Program issues that need to be resolved:Program issues that need to be resolved:

– Staffing rostersStaffing rosters

– How will WisDOT maintain ETO program?How will WisDOT maintain ETO program?

– Defining operational periods (8-hours being used initially)Defining operational periods (8-hours being used initially)

– Will equipment identified as being needed be provided? Will equipment identified as being needed be provided?

– ETO response contracting issues need to be resolved before Nov. 1ETO response contracting issues need to be resolved before Nov. 1

Threat Assessment/Activation StatusThreat Assessment/Activation StatusPre-notification planning where possible; not every event can bePre-notification planning where possible; not every event can bepre-notifiedpre-notified

Consistency with WisDOT “Scene Management Guidelines” event Consistency with WisDOT “Scene Management Guidelines” event characterization:characterization:

– All ETO activations major incidents, not all major incidentsAll ETO activations major incidents, not all major incidentsETO activationsETO activations

Field personnel (troopers and RIMC) monitor incident and advise of Field personnel (troopers and RIMC) monitor incident and advise of escalation to ETO activation and contact next in chainescalation to ETO activation and contact next in chain

– Basic escalations structure: Site to Region to StateBasic escalations structure: Site to Region to State

– Hard thresholds not possible or even desired for some eventsHard thresholds not possible or even desired for some events

– Basic rule: “When unsure that an incident can be handled on-site, escalate to Basic rule: “When unsure that an incident can be handled on-site, escalate to next level.”next level.”

WisDOT ETO activation = unified command + duration OR specific WisDOT ETO activation = unified command + duration OR specific request for WisDOT emergency response.request for WisDOT emergency response.

Trooper, RIMC, Supervisor and/or above making all decisions on Trooper, RIMC, Supervisor and/or above making all decisions on escalation. WisDOT management or designee in on all decisions.escalation. WisDOT management or designee in on all decisions.

WEM EOC ActivationWEM EOC Activation

WEM EOC Activation – WisDOT DTSD at WEM only for full activation or WEM EOC Activation – WisDOT DTSD at WEM only for full activation or specific request:specific request:

Level 3 Minimal Activation (This activation is intended to Level 3 Minimal Activation (This activation is intended to monitor Severe Weather conditions in the monitor Severe Weather conditions in the

state.) state.) – WisDOT Response: DSPWisDOT Response: DSP

Level 2 Partial Activations (The State EOC will move to Level 2 Partial Activations (The State EOC will move to Level 2 activation if severe weather causes Level 2 activation if severe weather causes damage to a damage to a

community resulting in injuries, death community resulting in injuries, death and and the local the local community has a need for state community has a need for state assistance.) assistance.)

– WisDOT Response: DSP, OPA, & DTSDWisDOT Response: DSP, OPA, & DTSD

Level 1Level 1 Full ActivationFull Activation– WisDOT Response: DSP, DTSD, OPA, & DBMWisDOT Response: DSP, DTSD, OPA, & DBM

Performance Evaluation StatusPerformance Evaluation Status

Performance Goals & Measures TablePerformance Goals & Measures Table

Debriefing Requirements Matrix & AAR Debriefing Requirements Matrix & AAR OutlineOutline

Annual Performance Report OutlineAnnual Performance Report Outline

Independent Reviewer & Facilitator Role Independent Reviewer & Facilitator Role

WisDOT will commit to supplying adequate staff resources WisDOT will commit to supplying adequate staff resources to support ETOto support ETO

WisDOT ETO team will be consistently trained and WisDOT ETO team will be consistently trained and certified to meet standardized levels of preparednesscertified to meet standardized levels of preparedness

WisDOT will maintain timely and accurate information WisDOT will maintain timely and accurate information about emergency response tools and resourcesabout emergency response tools and resources

ETO Program-Related Goals & Performance ETO Program-Related Goals & Performance MeasuresMeasures

ETO Response-Related Goals & Performance ETO Response-Related Goals & Performance MeasuresMeasures

WisDOT command staff (any person that could be an incident WisDOT command staff (any person that could be an incident commander) will be notified in timely manner of potential commander) will be notified in timely manner of potential emergency threats, where possible, and of escalating incidents emergency threats, where possible, and of escalating incidents as determined in the ETO planas determined in the ETO plan

RIMC will respond to all calls or provide justification of why a RIMC will respond to all calls or provide justification of why a field visit was not necessaryfield visit was not necessary

WisHELP will arrive at the State EOC within 2 hours of call and WisHELP will arrive at the State EOC within 2 hours of call and sign into ESPONDERsign into ESPONDER

An incident action plan and objectives will be drafted for every An incident action plan and objectives will be drafted for every ETO activation at the regional and state levelETO activation at the regional and state level

Training StatusTraining StatusTraining Plan part of ETO Plan Program component about Training Plan part of ETO Plan Program component about 70% complete, not including development of a curriculum 70% complete, not including development of a curriculum for specialized personnel.for specialized personnel.

Role specific training will be required of all personnel with Role specific training will be required of all personnel with ETO assignment potential. Emphasis on RIMC, STOC, ETO assignment potential. Emphasis on RIMC, STOC, WisHELP, Supervisors, DirectorsWisHELP, Supervisors, Directors

Training will includeTraining will include– ICS 100, 200, 300, 400, 500, 700ICS 100, 200, 300, 400, 500, 700– Public informationPublic information– STOC STOC – Esponder and PCO switchboardEsponder and PCO switchboard– Exercises and shadowingExercises and shadowing

Major training will occur at State Patrol Academy, Major training will occur at State Patrol Academy, supplemented by Regional training and exercisessupplemented by Regional training and exercises

Public Information StatusPublic Information Status

State Patrol Communication Center State Patrol Communication Center – Incident-related TIA and news releasesIncident-related TIA and news releases

Statewide Traffic Operations CenterStatewide Traffic Operations Center– News releases not incident-relatedNews releases not incident-related

Public Information OfficerPublic Information Officer– When assigned When assigned

Public information roles agreed upon:Public information roles agreed upon:

News release templates complete and ready to be News release templates complete and ready to be included in Response Planincluded in Response Plan

Public information toolbox, stand-alone document that Public information toolbox, stand-alone document that will be provided to everyone that MAY talk to media or will be provided to everyone that MAY talk to media or send a news releasesend a news release

Regional Communications Managers will get Regional Communications Managers will get ESPONDER accountsESPONDER accounts

All WisDOT personnel that go to sites or that could be in All WisDOT personnel that go to sites or that could be in a position to talk to media will get Public Information a position to talk to media will get Public Information training, same as troopers get at Academytraining, same as troopers get at Academy

Public Information StatusPublic Information Status

ETO Plan StatusETO Plan StatusConformance to ICS provides structure for Conformance to ICS provides structure for Response PlanResponse Plan

Major issues with response plan involve Major issues with response plan involve personnel, not processpersonnel, not process– KEY - - Who will fill roles? KEY - - Who will fill roles?

Will finalize process over the next three weeks Will finalize process over the next three weeks and “fill in the blanks” over the next 6 weeks as and “fill in the blanks” over the next 6 weeks as information becomes available.information becomes available.

ETO Plan 60% filledETO Plan 60% filled– Missing ICS procedures and role assignmentsMissing ICS procedures and role assignments– Will require editingWill require editing

Actual ETO Plan Document StatusActual ETO Plan Document StatusPreliminary outline created and being populated; 2 sections:Preliminary outline created and being populated; 2 sections:

– Program Program

– ResponseResponse

Filling in blanks will require feedback, expect callsFilling in blanks will require feedback, expect calls

Staffing rosters main concern, expect calls (Region information)Staffing rosters main concern, expect calls (Region information)

ETO Plan Content - ProgramETO Plan Content - Program

IntroductionIntroduction

Chapter 1 – Emergency Transportation FrameworkChapter 1 – Emergency Transportation Framework

Chapter 2 – Program Performance MeasuresChapter 2 – Program Performance Measures

Chapter 3 – Annual Program MaintenanceChapter 3 – Annual Program Maintenance

ETO Plan Content - ResponseETO Plan Content - Response

Chapter 1 – ICS OverviewChapter 1 – ICS Overview

Chapter 2 – Activation Thresholds & NotificationChapter 2 – Activation Thresholds & Notification

Chapter 3 – ICS Response GuidelinesChapter 3 – ICS Response Guidelines

Chapter 4 – After Action Reviews Chapter 4 – After Action Reviews

ETO Plan Content – AppendicesETO Plan Content – Appendices

Glossary of ICS TermsGlossary of ICS TermsAcronym ListAcronym ListICS FormsICS FormsMedia ToolkitMedia ToolkitMedia TemplatesMedia TemplatesSpecial Threat Activation MatrixSpecial Threat Activation MatrixContact ListsContact ListsSelect Asset InventorySelect Asset InventoryWisDOT Multi-Year Training ScheduleWisDOT Multi-Year Training Schedule