WIS/ASRAOn course – with the right compass

WIS/ASRA – All the advantages at a glance

Always up-to-date and precise information for workshop orders in WISThe Workshop Information System (WIS) supplies all the technical descrip-tions and information that service employees need to perform maintenance and repair operations. It supplies data that is relevant to the workshop order. Current, precise information supports service employees in effi cient workfl ows and accurate order processing.

Reliable data for cost estimates in ASRAData retrieved with ASRA provides the foundation for precise cost estimates. This data is necessary for accurate invoicing. It helps service employees to fi nd the right operation items for service work. ASRA matches the damage codes to work operations and ensures a seamless chain of information. If an existing workshop order is modifi ed, ASRA supplies all necessary information to the service employee.

WIS/ASRA – the service employee‘s compass for correct maintenance and repairs based on high-quality information.

Flexible application options WIS and ASRA are two independent applications that can be ordered together or separately. As a standalone application, WIS comprises the modules

• WIS (Workshop Information System), • MSS (Maintenance Service System), • SSL (Damage Code List) and • WSM (WIS Service Media). Category- and model series-independent support with MSS The MSS module assists with vehicle main-tenance across all categories and model series with features such as the quick, easy creation of service sheets. If WIS is operated in combination with ASRA, operation texts, standard texts, fl at rates and work units are fully integrated and available through the ASRA module.

Flexible &applicable to all

model series

■ 1. Vehicle identification Vehicle identification builds the basis for successful searches for docu-ments and maintenance scopes. The vehicle context is always visible. When a complete vehicle identification number (VIN) is entered, the vehicle data card is accessed and the vehicle type, vehicle model designation, engine model designation and major assembly model designation are entered automatically.

■ 2. Module barThe modules are shown in the module bar on the left. With one click the user can switch between the modules WIS, MSS, SSL and ASRA or call up WSM directly.

Overview and clarity Thanks to a modular design and flexible operation

WIS screen

■ 3. Control bar An additional control – the control bar – defines criteria for efficient system operation. Search criteria must be defined before a search, for example, in order for the search to be run. Improved user prompts lead to faster search results.

■ 4. Standard functions Standard functions exist for all modules. They make it possible to perform tasks such as displaying the data card, deleting the current search and vehicle context, showing the search context, opening the online help, and creating feedback. ■ 5. Content section This section offers plenty of space, especially for displaying documents. Controls are clearly arranged in a bar.

ASRA screen

Online connection to RetailFactory

The regular supply of data (data updates) occurs via the Internet automatically in online operation.

For using WIS/ASRA, we recom-mend the online connection (online operation) to the central Mer-cedes-Benz server for WIS/ASRA: the RetailFactory. The operating costs for this will be borne by Mercedes-Benz AG until further notice. Advantages include: · Operation free of charge · Daily document updates in WIS · Eliminates the need for DVD data

updates

To operate the EPC, please also note the „hardware and software requirements“ in XENTRY Portal.

WIS· Testing and repair work –

Maintenance and care · Circuit diagrams (electrical

components, hydraulic com-ponents, pneumatics)

· Service information – Service measures and instructions

· Aftermarket installations and conversions

· Test and adjustment values as well as tightening torques

· Filling capacities and specifi -cations for operating fl uids

· Repair materials and tools – Forms and certifi cates

MSS (Maintenance Service System)· Identifi cation of service and

maintenance sheets

SSL (Damage Code List)· Identifi cation of the damage code

ASRA· Operation texts and standard texts · Flat rates and work units

WSM (WIS Service Media)· W&G or FFV-related videos and

animation on maintenance, diagnostics, repair

· Introduction into Service manuals, system descriptions

· Troubleshooting guidelines· Aftermarket installations

Functions and data content Data supply Operating variants

Product information

Your personal contact person

Mercedes-Benz and smart dealers can receive information about ordering WIS/ASRA in the Mercedes-Benz XENTRY Portal.

https://xentry.daimler.com/

Independent operators can acquire online access authorization directly through Mercedes-Benz B2B-Connect or Service & Parts net.

https://www.service-and-parts.net/https://b2bconnect.mercedes-benz.com/

* Partial content available in these language.

Languages

German Norwegian*

English Russian

French Slovenian*

Spanish Polish

Portuguese Greek

Italian Turkish

Dutch Japanese

Danish US English*

Finnish Czech

Hungarian Romanian

Korean Bulgarian*

Chinese (simplifi ed) Slovak*

Swedish

The user interface and content is available in these languages:

➔

➔

* Partial content available in these language.

French

Spanish

Portuguese

Italian

Dutch

Danish

Finnish

Hungarian

Korean

Chinese

Swedish

Slovenian*

US English*

If certain data is not available in the selected language, the next document that is preselected and available in the system will be shown (= language cascading).

You can find further information on WIS/ASRA in the XENTRY Portal: https://xentry.daimler.com/

Mercedes-Benz AG, Mercedesstr. 120, 70372 Stuttgart · GSP/ORS · 03/2020 Printed in Federal Republic of Germany