why would you want to shift your organization to …...coaching skills three coaching modalities 35%...
TRANSCRIPT
WHY WOULD YOU WANT TO SHIFT YOUR ORGANIZATION TO EMBRACE A COACHING
CULTURE? (And How)
Coaching develops people’s minds,
and expands your leadership pipeline.
• Improved team/company performance/results
• New products/services - innovation
• Increased employee satisfaction/retention
• Reduced health-related costs
• Increased efficiency
How Companies Typically Measure
Coaching Return on Investment (ROI)
When Using External Coaching
(one-on-one and team coaching)
Impressive Returns
Documented ROI of five times the financial
investment and, in some cases, even more.
Strong coaching cultures are more than twice as likely to be high-performing organizations.
Compare: Coaching culture outcomes
78%
57%
69%
48%
69%
39%
59%
36%
58%
42%
54%
32%
Investments in employeedevelopment
Percentage of internal hires/promotions (internal mobility)
Employee engagementsurvey scores
Percentage of employeesassessed ready for senior
leadership position(bench strength)
Percentage of diverse (minority, gender, age,
backgrounds) hires
Percentage of high-performers retained
Coaching Culture Value Comparison: Talent Outcomes
82%
63%
75%
54%
74%
49%
65%
45%
64%
55%
59%
45%
Customer Satisfaction
Shareholder value
Employer of choice
(talent selection)
Labor Productivity
Profitability
Large-scale strategic change
IMPROVED BUSINESS OUTCOMESCoaching culture Value Comparison: Business Outcomes
External coach
practitioners
Internal well-trained coach
practitioners
Managers/ leaders using
coaching skills
Three Coaching Modalities
35% of organizations use at
least one of the modalities.
92% of strong coaching
cultures use all three.
When developing a coaching culture,
think of it as a 3- legged stool:
For sustainability and affordability,
an organization needs all 3
modalities.
9
External coach practitioners for
senior leaders/high
potentials
Internal well-trained/certified
coach practitioners
Managers/ leaders using
coaching skills/approach
and all employees can
define and receive
coaching
Strong coaching cultures use all 3 modalities
Align with strategic
objectives
Find champions &
sponsors
Identify
measurement
processes
Prism Award Companies –Have certified internal coaches for ongoing support of leadership
development.
Develop a clear framework to provide coaching for Senior Leadership
using external coaches and internal coordination.
Deliver sufficient training to managers to empower them to coach well.
Teach all employees what coaching is about.
Measure results. Regularly share success stories.
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All Leaders - Develop their leadership skills
• Coaching Approach to Conversations/Mindset
• Delegation
• Trust and Risk-Taking (reviewing mistakes for
learning/future actions without shaming)
• Team Leadership and Collaboration
How to Sustain a Coaching Culture
Contact Marcia Reynolds, MCC
for more information at [email protected]