why vodafone for ready cities€¦ · we’ve been working in smart city solutions for over 20...

Why Vodafone for Ready CitiesVodafone Power to you

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2Why Vodafone for Ready Cities

Why Vodafone for Ready CitiesVodafone is uniquely placed to help cities future-proof – to become digitally enabled, better connected and more intelligent. We’ve been working in Smart City solutions for over 20 years, helping public and private organisations adopt new technology, like Machine to Machine (M2M), and utilise the latest in the world of IoT.

As a total communications provider, we provide the networks, technology and solutions that help cities and regions with economic development, efficiency, sustainability and better citizen engagement for large-scale urban change.

A global operator ourselves, we have a deep understanding and experience of building strong, agile networks and helping organizations to grow and change.

Read on to find out how. And if you’d like to know more about the goals for achieving a Ready City, you can download the Ready City Guide at www.vodafone.com/business/readycities.


Section 1 Three goals that are driving change, influencing decisions and presenting opportunities to Ready Cities

Section 2 Responding to Ready City challenges – our experience

Case studiesVodafone Connected Cities SpainEmerging city in AfricaEnexis Smart Meter RolloutSmart ParkingMic-o-data Smart binsConnexxion and Sycada smart buses

Section 3 How we can help

Better operational agilityBetter citizen engagementBetter connected cities10 Steps to making it happen

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Contents

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Section 1Three goals are driving change, influencing decisions and presenting opportunities to cities today:

1. Economic Development

2. Efficiency and the Environment

3. Citizen Engagement

Modern cities face the same pressures they always have, plus a host of new challenges. As well as growing populations, decreasing cities resources, increasing regulations, green issues and citizen expectations, cities also have to compete for business, attract new talent, invest in new services and work more closely with citizens.

Rising populations and the need for efficiency require rethinking the traditional ways of city management and service expansion. Cities need to leverage a new range of technologies and capabilities to reach their goals and meet the growing expectations of citizens and business. This means driving strategies that are cost measurable and provide maximum impact to the targets of those services across new and old city infrastructure.

Cities need to utilise the latest products in ICT, social media and digital platforms to encourage the flow of conversation between people, business and government, whilst reducing costs and improving services. This will build a more resilient, more productive and better-connected Ready City.

Why Vodafone for Ready Cities


Economic Development To thrive, cities need to attract new business, new talent and new investment – as well as retaining what they already have. But increased pressure in the form of demographic changes, economic restructuring, globalization and competition from emerging global cities is making this more and more challenging. To thrive cities need to adapt. City management and planning need to become more intelligent, requiring a co-ordinated, strategic response that invests in building partnerships between government, citizens and business to address these challenges. Efficiency and the Environment Urban infrastructure is coming under increasing pressure to make massive efficiency gains. Decreasing regional budgets and increasing environmental targets mean that councils, like businesses, are being asked to achieve more with less. The cities that can organise infrastructure services and supply chains around efficient technologies and sustainable strategies are going to be the ones that thrive competitively and meet the national (and international) goals for sustainable urban growth. Citizen Engagement Generating citizen engagement is of vital importance to the successful creation of a Ready City and the bringing about of continuous urban change. Good citizen and business engagement can lead to positive social outcomes, healthy governments, stronger relationships and thriving businesses. Poor engagement can mean poorly planned and implemented policies, social isolation, fractured communities, a poor return on public investment and declining trust in governing bodies. The good news is that citizens are already primed to engage with their cities in new ways, as they already do with brands and other organisations. Rapid adoption of new technology has already helped to drive the creation of digital communities, in turn raising expectations of transparency and real time engagement. Using digital devices and social media platforms, as well as the smart technology already in citizen and business hands, to create personalised and digitally-enabled services will enable governments to participate directly with citizens, hear their views, learn their needs and get real time feedback on services.

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Section 2Responding to Ready City challenges – our experience

Vodafone has been delivering IoT solutions for citizen, city and business around the globe for 20 years. A combination of global reach and knowledge is paired with local expertise and culture.

What does this mean for our customers? It means we’re able to deliver a wide range of solutions specific to their needs and situations – bespoke, but agile, solutions that are built upon the best technology, capabilities and expertise, learning for today what we will need tomorrow.

Our experience and investment in fixed networks, mobility, IoT, cloud solutions, big data and analytics has made us the IoT partner of choice for cities, businesses and governments all over the world.

Working with the government of Andalucía, Vodafone is in the process of delivering a Smart City initiative in Spain, helping address key municipal issues like mobility, energy, emergency management, education, commerce and healthcare. The initiative’s command and development centre in Seville has helped to put the region at the very forefront of Big Data and smart solutions for cities.


Why Vodafone for Ready Cities 7

USASmart Lighting

GermanySmart TransportSmart MaintenanceSmart HomeSmart HealthSmart LightingAutonomous Vehicles

UKSmart TransportData AnalyticsSmart MaintenanceSmart BuildingsSmart City StandardsAutonomous Vehicles

NetherlandsSmart lightingSmart wasteSmart public transportSmart energy

ItalySmart GridSmart HealthSmart Security

TurkeySmart transportData analyticsVodafone arena

South KoreaSmart Waste

South AfricaSmart GridSmart Water

GhanaSmart security

IrelandIoT Testbed

PortugalSmart TrafficSmart Buildings

SpainSeville Connected CityPeople Analytics

New ZealandSmart ParkingSmart TransportSmart SecuritySmart HomeSmart EnergySmart Water

AustraliaSmart EnergySmart WaterSmart SecurityE-Health

QatarDesign my Qatar Project

KenyaSafe City SurveillanceData Analytics

TanzaniaSMS4Life Project

Vodafone Ready City projects

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Case studies: How Vodafone is helping customers globally

Vodafone Connected Cities Spain

Emerging city in Africa

Enexis Smart Meter Rollout

Smart Parking

Mic-o-data Smart bins

Connexxion and Sycada smart buses



Vodafone Connected Cities SpainAs part of an agreement with Junta de Andalucía (Regional Government of South of Spain) to boost innovation and economic development in the Region, Vodafone Spain has successfully launched their Connected Cities pilot programme. Several cities in Andalucía are prodviding the proving ground for an innovative, partnership-based approach to transforming busy urban centres into a leading light of smart cities in Europe.

The project combines real world assets, digital technology and platforms with advanced big data analytics and consumer facing apps. It’s a highly capable and fully integrated example of the potential offered by smart cities. The project was run with an ecosystem of local partner businesses to make sure it delivered the optimum value, both with its services and to the local economy as a whole.

The pilot seeks to boost the efficiency of Andalucían Cities in a number of different areas;• Energy and water management• Transport and mobility• Infrastructure and building design and management• Security and emergency response• Health care• Education • Tourism

How Vodafone helped• City assets were fitted with smart sensors, capable of transmitting

data via M2M sims and utilizing the existing cellular network

• Fully integrated with Vodafone’s Global Data Services Platform (GDSP), the devices are backed by a secure and robust managed communications platform

• Managed by a dedicated team at the Service Operations Centre (SOC) in Seville, the project enables a single and centralised view of what is going, in real time, across the cities via its connected assets

• Vodafone developed projects to help educate local business and the civilian population of the value of smart cities initiatives, and show how they can deliver value and enable growth


• Using smart asset management software a wide variety of public assets like smart bins, lights, electrical boards, environmental stations and other sensors are tracked and managed

• Data generated by assets is analysed for optimal adjustments and to provide insight for future decisions

• Data from 3rd parties and open sources are integrated into the platform to provide citizens and administration further insights. For example the Barcelona Supercomputing Center which provides the Vodafone Connected City Platform (VCC) with air quality predictions

• The VCC is able to integrate new data sources into its application layer, meaning that new solutions and services can be added in the future as the project grows and expands

• IBM provided the technical infrastructure, hardware, software and Software developments needed to implement the initiative

• Accessible through the cloud, so data can be shared with end customers if wanted or run independently from the cloud to protect vital and sensitive information

• The creation of a citizen focused mobile app created a feedback mechanism

between the end recipient of city wide services, aiding data collection and the further refining of services

• It also helped to increase citizen engagement and participation in local issues

and planning


Emerging city in AfricaVodafone is working with public and private partners (including Huawei, Safaricom and SMS for Life) in Kenya, Tanzania, Ghana and South Africa to help local authorities and governments deliver connectivity, communications, the Internet of Things and cloud/hosting services. The projects cover municipal services, smart retail, smart energy and grids, security and safety, smart water and smart health.

How Vodafone helped• In Kenya smart devices and 4G cameras have been turned into an intelligent

network run from a secure, central operations centre, capable of delivering a Safe City initiative

• A similar project was delivered in Ghana with the Police Authority, where video cameras used in traffic control and crowd monitoring were enabled to transmit vital data to a control centre, increasing response times and giving police greater operational agility

• In South Africa, vital public infrastructure has seen radical improvement thanks to smart grid and smart water solution deployment by local authorities. Leveraging Vodafone’s network, authorities are able to control utility assets across urban and rural environments, without installing a custom network

• In Johannesburg, Smart switch circuits mean that the energy grid can be protected, and the energy load for residential areas can be more effectively monitored and managed. As water efficiency is a pressing concern, smart water meter and container services have also been implemented, using smart sensors and M2M SIMs to monitor and reduce water loss, improve delivery efficiency and ensure consistency of service

• In Tanzania, Vodafone have been involved in the delivery of a critical SMS based supply chain service for health facilities, allowing field centres in remote locations to quickly and effectively re-order essential drugs. Thanks to Vodafone’s ability to deliver robust and reliable communications infrastructure, the project is helping to combat diseases like malaria

Emerging cities have many different needs and are at different levels of technological readiness. Vodafone’s network is a highly available and robust asset for these cities and Vodafone will work with both public and private partners to ensure solutions are tailored to their real world requirements.


Enexis Smart Meter RolloutEnexis is one of the largest energy network operators in the Netherlands, delivering energy to a third of the Dutch market. In 2008, an EU directive ordered that 80% of homes must be able to monitor electricity consumption by 2020, so Enexis needed a smart metering solution – one that they would have to deploy to approximately 5m homes.

How Vodafone helped• Vodafone provided the M2M infrastructure to support the rollout,

and acted as a consultancy on best practice and planning from their prior experience with global energy centres

• A Vodafone SIM integrated into Enexis smart meters relays energy consumption data to their data centre

• Using Vodafone’s M2M network, data is transmitted once a day, every day, with no homeowner involvement and minimum installation effort

• Vodafone’s comprehensive network coverage in the Netherlands means that data transmission is guaranteed, and the technology can be implemented across the country


Smart ParkingSmart Parking is a world-leading parking solutions provider, operating in Europe, Asia and Australia. Their client base includes local authorities, healthcare organisations, universities, retailers and property developers. They wanted to make sure that their technology made the experience of city parking a positive one.

How Vodafone helped• SmartEye wireless devices installed in parking spaces transmit data,

via Vodafone M2M SIMs and local signal processors, about when parking spaces are used and how long for to a central management application

• SmartLink technology controls and collates the data in real time, while SmartApp guides drivers to available spaces and SmartRep software co-ordinates data between bays, parking attendants and client management systems

• The technology’s efficiency relies on stable and robust connectivity, which is why they chose to work with Vodafone

• The system is already in use in a variety of places around the globe, including the heart of London, where Westminster City Council use SmartPark across 10,000 spaces – reducing congestion, emissions and enforcement costs


Mic-o-data Smart binsMic-o-data is a Dutch technology specialising in Radio Frequency Identification (RFID) and General Packet Radio Service (GPRS) solutions. One of its products, TarDif, is used to track and secure 6,000 bins in public housing estates for 25 local authorities across the Netherlands. Mic-o-data needed a partner who could deliver continuous, robust network coverage and help them to facilitate expansion into other markets around the globe.

How Vodafone helped• A Vodafone M2M SIM embedded in the TarDif system sends a signal

once a day, monitoring how full the bin is, remotely restricting who has access and alerting the local council if something is wrong, or it has not been closed properly

• This allows the council to plan refuse collection and maintenance more effectively, saving money and reducing emissions generated by collection vehicles

• The City Council of Groningen was estimated to have saved €92,035 in capital and operational running costs, thanks to Mic-o-data and Vodafone

• Mic-o-data have big plans for the rest of Europe, and know that Vodafone have the knowledge and capabilities to scale projects to match their ambition


Connexxion and Sycada smart buses Connexxion Transport Group in the Netherlands wanted to find away to track fuel costs of their fleet of public buses, drive down costs and cut emissions. They hoped that better driving would lead to at least a 5% saving in fuel costs over a one year period. As the business uses 60m litres of diesel each year – each percentage point is equal to a €600k saving. In addition to the cost saving, they also need to hit increasingly tough EU emissions targets.

How Vodafone helped• Connexxion chose to work with Amsterdam-based telematics company

Sycada, a Vodafone partner for 10 years

• They installed engine sensors and M2M SIMs in public buses, along with smart display devices generating real time feedback

• During an initial 12-week Proof-of-Concept phase, Sycada worked with 10 bus drivers, 15 pilot drivers and 100+ anonymous drivers to demonstrate as much as 35% difference between the best and worst drivers

• Drivers saw real time feedback, allowing them to optimise their driving style

• The solution was then rolled out to the entire Netherlands fleet of 1500 buses and 4500 drivers in only eight weeks, making it the first successful mass scale public transport initiative of its kind anywhere in Europe

• The system is made possible by connectivity from Vodafone M2M SIMs, and Vodafone’s robust and reliable mobile network

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Section 3How we can help

Ready Cities are those positioned to meet and overcome the challenges posed by growth and change, now and in the future. Now find out how to deliver better operational agility in your city, and generate better engagement with your citizens and businesses.



Better operational agility

Better citizen engagement

Better connected cities

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Better operational agility For cities, operational agility means being able to handle the ever-changing needs and demands of their citizens, businesses and services, while maintaining efficiency and quality of service. Vodafone helps cities build a resilient and flexible communications infrastructure that can handle future growth and change. With the latest technology, Smart Cities can:

• Use IoT technology to turn devices and assets, such as security cameras, energy meters, street lights, bins and parking meters, into remotely controlled sensors

• Utilise visibility and control solutions to help manage cost, energy, time and resource savings

• Enable these devices to act as feedback mechanisms across the city, tracking everything from air quality and vehicle positions to available parking and water resource management


• Protect data and retain stakeholder trust by implementing security solutions

• Send data from each sensor over the internet to a control centre for real-time monitoring, providing a holistic view of the city’s health and allowing for prompt reactions to any issues or needs

• Conduct better resource planning and more proactive policy making, boost city service performance and create more innovative business models

• Deliver an end-to-end solution that leverages the best from the IoT, making for a more attractive place to live, invest in and run a business from

• Achieve real operational agility through the implementation of flexible solutions that ensure cities are ready to respond and adapt to change. A closer business partnership with Vodafone can deliver a flexible long-term solution with increasing benefits for a city


Better citizen engagement To drive engagement with citizens and businesses, cities need to create interactive solutions that involve and improve communities. Vodafone deploys Mobile, WiFi and IoT to enable better access to data and the internet, improving communications between citizens, businesses and government. Using the latest innovative technology, smart cities can:

• Use an intelligent operating system with citizen-facing interfaces to take direct feedback from people via connected devices and mobile-ready applications

• Enable citizens to report city service issues via any internet-connected device, while the operating system analyses social media and the internet for references to city problems or needs

• Directly communicate with citizens via push-to-call functions, social media and messaging to gather service feedback, report actions or promote community participation

• Allow citizens to report issues like broken street lights using consumer feedback mechanisms. For example, with a mobile app a person can provide a GPS location and share photos to enhance details of any problems


• Respond quickly and efficiently to issues using both fixed sensors and citizens, collecting data on a large scale to understand why services fail and how they can be fixed

• Use smart devices such as wearable tech to help local authorities monitor vulnerable citizens, understand their demands and improve health services

• Turn patient data into useful insights for health providers and caregivers, who can track a person’s health over weeks and months, rather than in isolated visits and check ups

• Provide smart devices to those in assisted living arrangements to help them take greater control over their healthcare, like ordering prescriptions and consulting with medical professionals

• Achieve sizeable cost savings in assisted living environments as smart devices are a fraction of the cost of a full-time caregiver

• Improve citizen engagement by building stronger and simpler mechanisms for people to interact with each other – leading to happier citizens, increased efficiency and an altogether healthier city

BIKES R US


Better connected cities Better connected cities are more attractive places to live: citizens can lead healthier, highly productive and greatly rewarding lives when they’re supported by forward-thinking policies and enabled by innovative technology. Vodafone helps cities around the world build stronger, more flexible and more secure networks and services. With smarter technology, cities can:

• Create an intelligent, future-proof network that can scale its resources and provide significant security and interoperability

• Co-ordinate with service and utility providers to leverage their network, build smart metering, plan better public transport, reduce downtime of city services and move to improved service models

• Enable service and utility providers to save money and become more efficient, as well as making them more robust and secure

• Allow utility, transport and civic service providers to capture and analyse data to gain better insights into how their consumers behave

• Empower organisations to learn more about the way their services are used – and work out how to align their goals with the needs of the city’s occupants

• Deploy ultra-reliable fixed network and mobile capabilities to deliver essential and new services with minimised risk and attract the very best in business and talent

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Your Smart City: 10 steps to making it happen

Identify the city’s needsDefining your city’s needs will require engagement with citizens, businesses and local community representatives. Listening to these and crafting them into a long term plan will require strong leadership and a clarity of vision that goes beyond the needs of today and into the long term future of the city’s inhabitants.

Devise your strategyUtilise ‘bottom up’ thinking and innovation from citizens, communities and businesses to refine your strategy and develop a clear set of objectives to meet your city’s strategic needs. With this clearly defined, use top down leadership to identify how you will achieve it and create change on an urban scale via policy, regulation, enterprise partnerships and investment.

Use smart finance and efficiencyIdentify which actions have a business case and how you will financially deliver the strategy so it is self-supporting. Does the project initially need EU funding, special purpose vehicles, finance or delivery as part of an LEP? Can enterprise help you with the modelling and finance? Can it run with an OPEX model? Do the efficiencies gained from connecting a product drive efficiencies elsewhere?

Use smart policies, procurement and long term partnershipsPrivate sector investment will not deliver social, economic or environmental outcomes unless it is incentivised to do so. Establish smart policy tools into everything you do – smart procurement, smart data collection, smart operations, smart outsourcing and contracting. Smart Policy tools:• Incentivising entrepreneurial businesses and investors• Scaling up social enterprise• Harnessing education and innovation• Regulated industries – use their regulation to deliver results• Outcome-based public procurement• Harness smart building planning and control


Why Vodafone for Ready Cities? 24

Take security seriouslyHow will you manage security? What services need it and what level of security is required? Identify who should hold governance and security responsibility. Take this security into every project.

Phased DevelopmentStart small, move in phases, test and learn, use simple successes to get enterprise and citizen buy in. Identify developments that can be your test bed and initial deployment. As part of your phasing, deliver succinct applications with clear business cases to drive further investment e.g. smart parking, smart payment, smart lighting and waste management.

Form Partnerships and EcosystemsDelivering smart cities requires capabilities that no single company holds as a core competency. Form a consortium and make long term ecosystem partnerships part of the smart procurement policy.

Drive citizen awarenessCitizens need to know they are involved and that they play a part. Utilise the data they can generate and make it easier for citizens, employees and contracted services to access and use your services with modern consumer technology.

Consolidate & ConnectUse an expert in IoT and Communications infrastructure to deliver a consolidated view of the city and connect as many devices as possible via an established, secure and managed telecommunications network.

Get InnovativeCommercialise the data collated by opening it up to the local enterprise through innovation hubs and developer hackathons. Test your local entrepreneurs to solve real city problems and create localised services.


We can help you create an agile, robust infrastructurethat is ready for the future, enables businesses andpromotes citizen engagement. Look at our Ready City Guide for more insight into the three goals for achieving a Ready City. Want to talk? We’d love to hear from you.

Visit www.vodafone.com/business/readycities

Contact your account manager or visit www.vodafone.com/business/iot

What next?At Vodafone, we know how to helpyou face the challenges and benefitfrom the opportunities future-proofinga city presents.

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