why the city of los angeles has gone google
TRANSCRIPT
Why the City of Los Angeles has Gone Google
Kevin Crawford, Assistant General Manager, City of Los Angeles ITA
Vidya Nagarajan, Senior Deployment Manager, Google
Serena Satyasai, Product Marketing, Google
Agenda
Overview of Google Apps
City of Los Angeles
Q&A
Appendix
“Cloud computing has a number of advantages, including reduced cost,
increased storage, higher levels of automation, increased flexibility, and higher
levels of employee mobility.”
- Aneesh ChopraChief Technology OfficerUnited States of America
During Testimony Before the United States Senate
“The cloud will do for government what the Internet did in the
'90s.”
- Vivek KundraFederal Chief Information Officer
(As quoted when serving as CTO for Washington, DC)
Cloud Adoption Picks Up Steam … In Cities, Counties, and State Agencies
41% of Cities35% of Counties
38% of States
Google Solutions for IT
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Develop innovative user-centric technology for organizationsBacked by Google’s core research and development1000+ people focused on serving IT customers20,000+ enterprise search customers3,000+ businesses and organizations sign up for Google Apps dailyOver 60% of the world’s top brands have “Gone Google”
*Based on Google's Enterprise customers listed in Business Week's 2008 "100 Best Global Brands List."
365/24/7 support — 99.9% Uptime — Mobile options — Integration APIs — Partner program — Ad-Free
Google Apps Premier Edition – for your domain
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Disaster recovery, web-based Admin controls, usage reporting. With content monitoring and filtering, PETLS, anti-virus/spam by Postini.
GMail
Messaging
• Personal, shared, public
• Resource scheduling
• RSVPs and updates
• Video, voice, IM
• Presence
• Browser-based accessTalk (IM)
Calendar
Sites
Collaboration
• Real-time collaboration
• Word processing
• Spreadsheets, presentations
• Web-hosted video
• YouTube for your domain
• Secure, internal sharingVideo
Docs
• Built-in spam protection
• 25GB storage
• Fast search
• Easy web publishing
• Wikis, team space, blog
• Permission-based sharing
$4.17user/
Month*
For details: http://www.google.com/apps/government/* Annual charge is $50/user/year; GSA schedule pricing available
Business as Usual!
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Google and its partners provides tools and resources to help make switching to Google Apps fast and easy.
Tools and services
Migration
For integration
APIs
Cross-platformsupport
Mobile
Web, Outlook, Mobile
Interfaces
Learn more at: deployment.googleapps.com
Best deployment practices
•Plan your communications, training and support strategies to increase user adoption and satisfaction
•Consider a Big Bang deployment approach to reduce co- existence issues and pain
•Bring on Google Apps partners to help manage "peak“ times of implementation and training
• Give users early access to Google (for example, open up access to Google 2 weeks prior to “go-live”) – users can test out logins and get familiar with the apps
•Choose your data migration strategy wisely - and arm end users with the appropriate tools and instructions
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Security at Google
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People
1Technology
3Process
2
Annual SAS 70 Type IIFISMA in process
Find out more at: www.google.com/apps/security
• 4th largest server manufacturer in the world - hardened, custom Linux stack• Billions of $ flowing through our systems• Millions of credit card numbers
o Data shared across servers o Data obfuscation on disko Data replication
Quick facts
On demand webcast: “How Google Tackles IT Security”
Continuous innovation delivered without hassles
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Stay up–to-date: http://googleenterprise.blogspot.com/
2009 2010
GmailOffline
Sync for Microsoft Outlook
Google Groups
Over 100 feature releases
Gmail Buzz Announced
BlackberryEnterprise
ServerConnector
Google AppsMarketplace
Migrationfor
Microsoft®Exchange
Google Apps customers
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Enterprises — Fortune 500 and Public Sector
Academic and Non–Profit Organizations
Small and Mid-Size Businesses
More than 2 million businessesThousands of new businesses every day
More customer webcasts: Google Apps Innovators series on Youtube
Why the City of Los Angeles Has Gone Google Why the City of Los Angeles Has Gone Google
Kevin Crawford, Assistant General Manager, ITAJune 24, 2010Kevin Crawford, Assistant General Manager, ITAJune 24, 2010
LA
GEECS
The City of Los Angeles Information Technology Agency (ITA) supports:
• The second-largest city in the United States• The largest city in California • 33,000+ employees• 40+ departments (fire, police, transportation)
Overview
LA
GEECS
We knew we had to make a switch:• Aging Novell GroupWise infrastructure
– Insufficient support for mobile devices– Limiting inbox quotas– Lack of robust collaboration tools
• Lacking disaster recovery• City facing a $400 million deficit
Challenges
LA
GEECS
We set some goals for the switch:• Deliver robust email system• Promote communication and collaboration• Derive significant cost savings • Support office productivity
� Word processing, spreadsheets, and presentations
Project Goals
LA
GEECS
Chose Google Apps for the technology:• Conducted RFP• Evaluated15 proposals • Gained City Council's unanimous buy-in
on Google Apps (12-0 vote)
Chose CSC for implementation:• Innovative ideas for implementation,
payment schedules, and cost-savings• Technical expertise• Delivered the right resources
Vendor Evaluation
LA
GEECS
• Significant cost savings– $5.5 million over 5 years with total value of
$20 million• State-of-the-art, low maintenance system
– Google manages upgrades, back-ups, DR, and archiving
– Collaboration, integration with other systems– Device-agnostic– 99.9% guaranteed uptime
• Same functionality at work that users enjoy at home
Why Google Apps
LA
GEECS
General System (for all staff):• Email• Anti-Virus and Spam • Storage• Archiving • e-Discovery• Training
Optional Services (by department):• Office productivity • Collaboration• File version control• Storage/Virtual Drives
Google Apps Solution Selection
LA
GEECS
Project Communications
• One of the "most watched" Google Apps deployments ever
• Widespread interest, both among Angelenos and city governments
• Set up blog & resource site (https://sites.google.com/a/lageecs.lacity.org/la-geecs-blog/)
• Continuous communications on progress/issues
LA
GEECS
• February: Pilot ~ 3,500 users – "Train the trainer" and self-service training content
• May: Kicked-off phased deployment– May 17: 10,000 users migrated!– Disabled Novell Groupwise forwarding– Migrated 30 days' of mail for regular users/180
days' for council members– Migrated contacts
• June and ongoing:– Switching over remaining ~ 20,000 users
Milestones
LA
GEECS
Lessons Learned in Pilot Phase
• Communicate, communicate, communicate!• Move off the old email archive ASAP• Plan for testing, especially with aging/ heterogeneous
systems• Make sure email Groups and Distribution lists
are correct• Back up for smooth migration to mobile devices• Avoid tracking migration using spreadsheets sent
by email! (can lead to synchronization issues)• Closely track the number of accounts
LA
GEECS
Lessons Learned, con't
• Users asked how to do higher level functions after ~2 days
• After first week, 7 more groups asked to join pilot• Migration of full departments = best adoption,
least issues• Training quickly boosts user sophistication
LA
GEECS
• Ratings from the Project Team– Communication: 3+ of 4– Schedule: 2+ of 4– Issue Resolution: 4 of 4– Overall Project Rating: 3+ of 4
• On Training from ~ 2700 participants– 30% average knowledge increase– 92% plan to attend future webinars– "Over a thousand individual employees (and rising daily!) are
tuning in, representing over 25 different departments"
General Feedback
Sign Up For A Free 30-Day Period Today
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http://www.google.com/apps/governmenthttp://www.google.com/apps/businesshttp://www.google.com/apps/exchange
http://www.google.com/apps/notes
Appendix
Postini Services
Data Migration – Available Tools
Postini Services by Google ArchivingSecurity
FreewithApps
$4.17
Google Message Archiving• 1 or 10 years of retention• Admin search and restore• Investigations and message
hold features• Personal archives optional• Mbox/PST Import and Export• Includes Message Security• Message Consolidation
available as additional service$4.17User/month
Google Message Security• Cloud-based spam filtering• Zero-hour virus protection• Content monitoring and filtering• Policy-based secure transport
Google Web Security• Malicious site protection• Web policy management
Google Message Encryption• Automatic policy-based
encryption of message content
Disaster recovery, web-based Admin controls , usage reporting. Available stand-alone or as additions to Google Apps.
365/24/7 support — 99.99% Uptime — Partner program
For stand-alone services: www.google.com/postini
$25 – 1yr($13 w/
GAPE)
$1.09user/
monthwith Apps
Data Migration – Available Tools
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Client / Server Side Environment Tool Link
ClientMicrosoftExchange
Google Apps Migration for Microsoft Outlook
http://tools.google.com/dlpage/outlookmigration
ServerGoogle Apps Migration for Microsoft Exchange (GAMME)
https://tools.google.com/dlpage/excha ngemigration
Client/ ServerIBM Lotus Notes/ Domino
Google Apps Migration for Lotus Notes (GAMLN)
http://www.google.com/support/a/bin/answer.py?hl=en&answer=154630
ClientWebmail/ Other systems/ IMAP
Google Apps Migration Tool
http://www.google.com/support/a/bin/answer.py?answer=135949
ServerNovellGroupwise
Partner Tools / API
http://www.google.com/apps/intl/en/business/marketplace.html
From Consolidation to the Clouds
Sizing up the Benefits – Are you Ready?