why library 2
DESCRIPTION
Presentation at Shanghai Jiao Tong University library and Shanghai InstituteTRANSCRIPT
Engaging users (and ourselves) through technology: How Web 2.0 makes a librarian’s job easier and more interesting
Barbie E. Keiser
Shanghai Society for Libraries
October 2008
2
Our agenda
Literacy skills for the 21st Century What is Web 2.0 (and do we have the skills
to use it to our advantage)? Why (and how) should we make use of Web
2.0 applications in libraries? Examples of Library 2.0 projects
For interaction with “users” For the professional development of
librarians/information professionals Some of my favorite tools (some for free;
others for a fee)
3
21st Century literacy skills
What are they? Media Visual Multicultural ICT Digital Web INFORMATION
Why should I care? National/societal
level Institutional level Individual
4
Socio-economic and political development are best advanced by...
People who recognize their need for information and can identify, locate, access, evaluate, and apply the needed information
Entities that organize and manage information so that their employees, suppliers, customers, and joint-venture
partners can easily access and use it
5
What an information literate society means to a country
Increased competitiveness Make additional capital available Improve general business practices and
company operations Increase knowledge creation within
each country
6
So, nations should…
Support and encourage lifelong learning
Develop an information literacy policy for the nation
Invest! Alter taxation and other regulatory
policies
7
Industries can…
Build industry-specific portals with an information literacy component
Customize generic education/training programs for your specific industry
Understand that policies can influence practice
8
Individual entities can…
Organize and maintain organizational caches of information/knowledge that are easily accessible to all (employees, suppliers, customers) with built-in guidance functions for novice/occasional users
Arrange both formal and informal education and training opportunities
9
What about libraries?
Moving away from walk-in tours and bibliographic instruction
How can you teach online skills without being online?
Understanding what makes for good learning
Learning what you need when you need it (on-demand)
Learners learn differently; use multiple paths for instruction
10
How to succeed?
Don’t teach library skills; help learners with information skills
Emphasize tools that are facility and subject independent
Create strong partnerships Apply what you’ve learned in one instance
to another (e.g., subject, tool) Assess learning outcomes Consider pilot programs
11
What will you do?
12
IL models and standards guidelines
Country models National Information Literacy
Framework (Scotland) Information Literacy
Framework for Schools (Hong Kong)
Australian and New Zealand IL Framework: Principles, Standards, and Practice (ANZIL)
US School Library Media Center Questionnaire (http://nces.ed.gov/surveys/sass/pdf/0304/sass_ls1a.pdf)
Big6 Information Problem-Solving Process (http://www.big6.com/what-is-the-big6) Task definition Information seeking strategies Location and access Use of information Synthesis Evaluation
AASL (http://www.ala.org/ala/aasl/aaslproftools/informationpower/InformationLiteracyStandards_final.pdf) and CASL (http://www.cla.ca/casl/literacyneeds.html)
ACRL (higher education) guidelines (competencies) - http://www.ala.org/ala/acrl/acrlstandards/standardsguidelines.cfm, toolkit http://www.ala.org/ala/acrl/acrlissues/acrlinfolit/infolitstandards/standardstoolkit.cfm and http://www.ala.org/ala/acrl/acrlstandards/informationliteracycompetency.cfm Five standards Performance indicators (and outcomes for each)
Seven Pillars (http://www.sconul.ac.uk/groups/information_literacy/sp/sp/model.html)
Information Inquiry, Problem-Solving and Research Process
13
Framework for IL in UK today (Source: British Library)
INFORMATION LITERACY
Basic literary skills
Expert P
roficient Co
mpe
tent A
dvanced Novice
Beg
inner
Distinguish w
ays of addressing gap
Recognise inform
ation need
IT skillsC
onstruct strategies for locating
Locate and access
Com
pare and evaluate
Organise, apply and
comm
unicate
Synthesise and create
14
Assessment models and samples
TRAILS: Tool for Real-time Assessment of Information Literacy Skills (http://www.trails-9.org/)
http://www.paccd.cc.ca.us/library/ilhandbook/il_assessform.htm
http://jonathan.mueller.faculty.noctrl.edu/toolbox/ http://school.discoveryeducation.com/schrockguide/
assess.html iSkills from ETS Additional assessment resources
(http://www2.acs.ncsu.edu/UPA/assmt/resource.htm)
15
Information literacy (IL): One definition
Practical skills involved in effective use of information technology and print or electronic information resources (Source: American Library Association)
Usually, we talk about IL in terms of teaching users
16
Just now, let’s refocus on the information professional
What do we need to know? How do we find out? How do we keep up with the fast pace
of change? Using the new tools to do so Techmeme.com
17
What are the “new” technologies?
The cutting edge New to us New to our libraries New to our users
18
Web 2.0
Changing the entire concept of idea “origination”
New ways for sharing relevant information (and collaborating on new knowledge development projects)
Libraries must understand how they can make the most of Web 2.0 technologies!
19
Our next “market” is always today’s youth
The Web is the first stop for many of today’s youth This may not be true for adults This may not be true for all
Accustomed to less traditional communication methods
Expect convenient resource delivery Broadband allows for streaming Delivering more to mobile devices
What does this mean for us today, and what does it portend for tomorrow?
Gaming
20
The emphasis is on collaboration and sharing
Pictures Videos News Bookmarks Knowledge Everything Social networking
Flickr YouTube Memeorandum Del.icio.us Wikipedia, Citizendium
Freebase MySpace LinkedIn, Hi5
21
Where do you turn to find out…
Emarketer, September 25, 2008
22
How can your library change to accommodate anticipated needs?
Can you afford to use new technology and techniques? Delivery of information and materials Communication
Engaging users (dialogue) Can you afford not to? What’s the plan? Does someone else have the knowledge, skills, and
abilities you lack? Opportunities for partnership Modeling after another library’s work 23 things (http://plcmcl2-about.blogspot.com/)
23
Libraries have always been at the forefront using technology
Back office operations Email Integrated services with suppliers/vendors
OPAC (external) Downloading/uploading records
Databases (CD-Rom and online) available to staff and users
Self checkout of library materials (barcodes and RFID tags)
And how to best use information/IT User training sessions for effective use of the available
databases and the Web (information literacy) Online tutorials, including podcasts and Webcasts/Webinars
24
So it’s nothing we should fear
Many of us who work with technology today remember when libraries had only books for borrowing and looked like this…
25
Trinity College (Dublin)
26
New York Public Library (42nd Street)
27
Pages carrying books from the stacks
28
Then we moved on…
29
Is this your library today?
30
Why we shouldn’t back away now
Extending what we always did/who we are Building on our strengths as information
advisors Doing it better and faster Freeing staff time to do what only staff
can do Time shifting
31
The burning question: What should we do?
It’s not what we CAN do, it’s what we OUGHT to do, based on: Information resources Human resources Financial resources
Making intelligent and strategic decisions Where do we want to go? Where can we lead the way?
Internal operations: Streamlining processes
External operations: Exploiting technology to increase the number and diversify the types of interactions with users
Start small Use the experiences of
other libraries to inform your trials
Consider partnerships with others
Begin with internal experiments (e.g., Wikis for professional development of staff)
Expand to the user community using Library 2.0 to inform and engage users
A library is a learning environment
32
More than just books: the library as place Building community
It’s about what takes place in those spaces--- physical facility and virtual
Delivering information through lectures, meetings, movies, and concerts
Becoming the window to information Utilizing the library’s website as that window Enhancing online tutorials For the generation coming up, websites are too
static and email is old fashioned (too slow) Libsite.org
33
Library 2.0
We’re not talking about large-scale technology project management here
Today’s tools have been designed for the merely interested to be able to use
New ways for sharing relevant knowledge “in an instant” with users, among staff, and within communities of colleagues around the world
Libraries must appreciate how they can make the most of Web 2.0 technologies if they are to be relevant to “users”
Remember, it’s new for everyone
34
2.0 software
Empowers individuals, decentralizing decision-making
Frees up knowledge Inherently more
democratic Changes structures
Past structures are not effective for present or future work processes
Younger staff is more comfortable using technology and collaborating, questioning top-down decision-making
Small, agile groups move faster than large bureaucracies
35
Tips for implementing new technology in libraries
Establish clear objectives for each project Be realistic; maintain objectivity Share your vision of the future with your
staff, your boss, your boss’ boss… Provide leadership Be prepared to manage a crisis Involve all of your stakeholders along the
way Encourage your staff to make mistakes
36
Tools for YOU
Listserves, blogs & wikis Reference assistance
Ask a Librarian Instant Messaging Chat
Services Finding suitable content for
your website that utilizes new technology Podcasts available to you
(or generate your own?) RSS Feeds
Online tutorials
Tips for streaming media (http://streaming.wisconsin.edu/creation/creation.html)
I want to… (http://www.philb.com/iwantto.htm)
Exploring the tools of Internet Technology (http://www.rrfcnetwork.org/content/view/418/47)
Engaging the user by applying social networking The catalog
Amazon effect Book reviews
37
When do I use a blog and when a wiki?
Forum or Bulletin Board Discussion Group is most suitable for Q&A
Wiki is most suitable for loosely controlled, easy Web collaboration or highly collaborative information gathering. Editing by anyone allowed access.
Blog/Weblog is personal comment (diary) made available for others to comment in public (vs. CMS which has highly controlled authoring and organized information distribution)
38
Listserves for librarians
BusLib-L LibRef-L Cataloging Librarians AcqNet [email protected] http://serials.infomotions.com/col
ldv-l/
http://groups.google.com/group/collectiondevelopment
ILL-L ERIL-L Liblicense-L SysLib-L (
http://listserv.buffalo.edu/cgi-bin/wa?A0=syslib-l)
Web4Lib (Webjunction e-newsletter)
Digital-Preservation LIS-INFOLITERACY Digital-Copyright Find listerserves for yourself on Hbz (
http://digilink.digibib.net/wk/links.pl?&LNG=en)
Join a community (http://businesslibrarians.ning.com/)
Build your online discussion group (http://www.smartstreet.org/login.asp)
Digest mode
39
Unique features
Blogs Permalink Trackback (pingback) –
Notification of a blog reference
Blogroll – List of links to other blogs this blogger finds useful
History and rollback function
Wikis Wikis in Plain English (
http://www.commoncraft.com/video-wikis-plain-english)
Why Wiki? (http://www.uwm.edu/Libraries/courses/wiki/)
40
Software for creating…
Blogs Blogger.com/start
Biz Ref Desk (http://www.bizrefdesk.blogspot.com/)
Wired Funny-Life in Pierce Library’s ERC (http://ercpierce.blogspot.com)
Radio.userland.com BBlog Blogsome SixApart.com/moveabletype
Wikis Editme Socialtext.com Meta.wikimedia.org/wiki/
MediaWiki
41
Jump right in!Blogs
Find a blog you like (in terms of design) and see what software was used to create it
Talk to the blogger about ease of using the software
Note blogs that change software Do your homework (RESEARCH) You alone or a group contributing Availability of tech support Wordpress (
http://www.wordpress.com) Karen Blakeman’s Blog (http://
www.rba.co.uk/wordpress/) Beyond Search (http://
arnoldit.com/wordpress/)
Wikis Find a wiki you like (in terms of
design) and see what software was used to create it
Contact about ease of using the software
Note wikis that change software
Do your homework (RESEARCH)
You alone or a group contributing
Availability of tech support PBWiki (
http://www.pbwiki.com)
42
Finding and searching newer technologies
Blog list (http://www.blogcatalog.com/directory)
Daypop Feedster Blogdigger Best of the Web Blog
directory (http://blogs.botw.org/)
PLAZOO Gnosh.org Blogsearch.google.com
Sphere Waypath Technorati Syndic8 OpinMind PreFound What’s a swicki? (
http://swicki.eurekster.com/) Forbes.com Best of the Web (
http://www.forbes.com/bow/b2c/section.jhtml?id=12)
Weblogs.com/about.html
43
Examples of library useBlogs
Best of the Web Blog Directory (http://blogs.botw.org/Reference/Libraries)
Search Library Blogs on LISZen.com
Alternative Teen Services (http://yalibrarian.com/)
Senior Friendly Libraries (http://seniorfriendlylibraries.blogspot.com/)
University of Virginia Library blog (http://uvalibwebdev.wordpress.com)
Linda Hall Library (http://linda-hall-library.blogspot.com)
Wikis How libraries can use wikis with
their patrons (http://www.libsuccess.org/index.php?title=How_Libraries_Can_Use)
Blogging Libraries Wiki (http://www.blogwithoutalibrary.net/links/index.php?title=Welcome_to_the_Blogging_Libraries_Wiki)
Antioch University Library Training and Support Wiki (http://www.seedwiki.com/wiki/antioch_university_new_england_library_staff_training_and_support_wiki/)
44
Well-known and education-based blogs and wikis
Blogs.warwick.ac.uk JISC Digitisation Blog
(http://involve.jisc.ac.uk/wpmu/digitisation)
www.wikiineducation.com/display/ikiw/home
Wikihow Wiki.oss-watch.ac.uk Wiki.cetis.ac.uk/
Cetis_Wiki
45
Useful blogs for information professional development
J’s scratchpad (http://blogs.law.harvard.edu/jkbaumga/) Intelligent Agent (http://www.ia-blog.com/) Ranking the top 50 blogs in the search space (
http://www.seomoz.org/blog/ranking-50-top-blogs-in-the-search-space)
25 tips for marketing your blog (http://www.searchengineguide.com/odden/007754.html)
PanLibus (http://blogs.talis.com/panlibus) Information Wants to be Free (
http://meredith.wolfwater.com/wordpress/index.php) Open Directory Library Weblogs (
http://dmoz.org/Reference/Libraries/Library_and_Information_Science/Weblogs/)
46
Useful wikis for information professional development
LISWiki (http://liswiki.org/wiki/Wiki) TechEssence.info Library Success: A Best Practices Wiki (
http://www.libsuccess.org/index.php?title=Main_Page)
Library Instruction Wiki (http://instructionwiki.org/Main_Page)
Five Weeks to a Social Library (http://www.sociallibraries.com/course/prelimprogram)
47
What can we learn from these tools?
Techmeme Digg BlogPulse (http://blogpulse.com/)
48
Collaborative approaches Google Docs (http://docs.google.com) Slideshare.net (
http://www.slideshare.net/group/tttworkshops/slideshows) Socialcast.com (Free trial) Jing Tagging and social bookmarking
Connotea.org Del.icio.us Furl.net
Clouds Rollyo IM Chat and 24/7 virtual reference
http://journal.code4lib.org/articles/107
49
Ask a librarian
AskNow.org http://www.spl.org/default.asp?pageID
=info_ask
50
Messaging in an instant
IM a librarian (http://www.llrx.com/features/virtualreferenceservice.htm)
Trillian (http://www.download.com/Trillian/3000-2150-10047473.html)
Meebo (http://wwwl.meebo.com/) Pidgin (http://www.pidgin.im/) Digsby (http://widget.digsby.com/) Twitter for Librarians (
http://www.collegeathome.com/blog/2008/05/27/twitter-for-librarians-the-ultimate-guide/) Using Twitter as an Education Tool (SearchEngineWatch.com
September 25, 2008) Twitter in Plain English (http://www.commoncraft.com/twitter)
51
Podcasts
What are they? How can I find one? How can I create one? Examples of podcasts
Online training tutorials Useful podcasts for information
professional development
52
Definition
An audio or video show which can be downloaded to your computer to watch or listen to at your convenience
You can find podcasts on websites or you can subscribe to them. Then, you will automatically receive every new episode of your favorite program whenever it is published
The latest versions of both Mozilla Firefox and Microsoft Internet Explorer now support RSS feeds. If you click on the button, you will be able to “subscribe” to that podcast from inside your browser. It’s like saving a bookmark.
Source: The Podcast Network (http://www.thepodcastnetwork.com/)
53
Finding podcasts Odeo.com Podfeed.net Podcasting Station (
http://www.podcasting-station.com/categories.php)
Podcast Directory Podcast.net Digital Podcast Podscope Podanza.com
Everyzing (formerly Podzinger)
Feedster (http://podcasts.feedster.com)
Podcast Pup Every Podcast SpeakWire Podcasts.Yahoo.com Casting Words Blabline Blinkx (video)
54
Creating podcasts The Ultimate Guide to
Podcasting (http://www.cumbrowski.com/podcastingguide.asp)
Podcasting “how to” guides (http://groups.yahoo.com/group/Net-Gold/message/14793)
Podcastercon.org’s “UnConference”
Podcasting made easy (http://campustechnology.com/articles/40978/)
How to make a podcast (http://www.gsnyder.libsyn.com/index.php?post_id=209540)
Transcription service $ (http://castingwords.com/)
EKU Library Learning 2.0 (http://ekulibrarylearning.blogspot.com/2007_08_01_archive.html)
Create podcasts using your PC (http://www.windowsdevcenter.com/pub/a/windows/2005/04/05/create_podcasts_with_pc.html)
Podcasting for information literacy (http://209.85.165.104/custom?q=cache:HRxpNy-GR48J:www.ifla.org/IV/ifla73/papers/133-LeeRoberts-en.pdf+information+literacy&hl=en&ct=clnk&cd=4&gl=us)
55
Examples of podcasts Libraries launch academic podcasting (
http://www.stjohns.edu/academics/libraries/podcast.sju)
IWR (http://www.online-information.co.uk/online07/pod_list.shtml?press_id=13980)
Talking with Talis (http://talk.talis.com) Johns Hopkins Medical Podcasts (
http://www.hopkinsmedicine.org/mediaII/Podcasts.html)
Edelman (http://www.edelman.com/podcasts/) Top 25 hits (
http://www.podcastingnews.com/forum/links_tophits.htm)
SoundPractice.net
56
RSS Feeds
RSS in Plain English (http://www.commoncraft.com/rss_plain_english)
RSS Feeds – Key Skills (http://library.christchurch.org.nz/Learning/KeySkills/RSS/)
LibWorm for staff development (http://www.libworm.com/rss/librarianqueries.php)
Law Journal Feeds (http://law.wlu.edu/library/feeds/)
57
Vendors as a resource Information Today (http://www.infotoday.com) Vendor correspondence ([email protected] e-
newsletter) SirsiDynix Institute Factiva InfoPro Alliance (http://
www.factiva.com/infopro/index.asp?node=menuElem1103) InfoPeople (http://
infopeople.org/training/webcasts/list/archived) Ingenta Table of Contents Alert (
http://www.ingentaconnect.com) LexisNexis InfoPro Gale’s Digital Reference Shelf (
http://www.gale.com/reference/peter) and http://www.gale.com/reference/lawrence)
Quantum 2 (http://quantum.dialog.com/)
58
E-newsletters and more
FreePint First Monday (http://
www.uic.edu/htbin/cgiwrap/bin/ojs/index.php/fm/) CyberSkeptic’s Guide $ (http://
www.cyberskeptic.com/cs) LLRX.com (http://www.llrx.com) Pinhawk Law Librarian NewzDigest (http://
www.pinhawk.com) Marcus Zillman’s Virtual Private Library (
http://www.virtualprivatelibrary.com)
59
Models for online tutorials ($)
Viewlet Builder (http://www.qarbon.com/presentation-software/viewletbuilder5/) or (http://www.p4you.co.uk/products.asp)
DemoCreator (http://www.sameshow.com/demo-creator.html) Demofuse (http://www.demofuse.com/) Adobe Captivate (http://www.adobe.com/Products/Captivate) Screencast-o-matic.com Freescreencast.com Splashcast/Camstudio mashup (
http://danielrhood.com/2007/10/22/splashcastcamstudio-mashup/)
Webinaria.com UTipU (http://www.utipu.com/app/)
60
Additional ways to introduce 2.0 technologies to our users “Talk” to our users
The “professional” vs. the community’s book review Audio and video recordings were made in the past; now, how about
simulcasting over the Web? (http://www2.morainevalley.edu/default.asp?SiteId=10&PageId=1356)
IM reference chat service to serve those in and outside the building Transform our catalog
Use Rollyo to target search results for our users Consider how search results are presented
“Amazon” effect using circulation/loan data “Clouds” Automating compilation and posting of “new titles”
Sharing your favorites Del.icio.us (
http://eprints.rclis.org/archive/00013233/01/BCLA2008_ItsDelicious.pdf) Libguides (http://www.springshare.com/libguides/)
Longwood University (http://libguides.longwood.edu/) Missouri Western State University (http://libguides.missouriwestern.edu/)
61
Visualization tools
Clusty SpaceTree (http://www.cs.umd.edu/hcil/spacetree/) Anacubis (
http://www.i2.co.uk/anacubis/anacubisviewer/help/Welcome_to_the_Anacubis_Viewer.htm)
WebBrain Grokker (http://www.groxis.com/service/grok/)
Fractal PC (http://www.softsea.com/review/Fractal-PC.html) Kartoo Touchgraph Google (
http://www.touchgraph.com/TGGoogleBrowser.html) Inxight (http://www.businessobjects.com/demos/bi_platform/index.htm) ThinkMap http://spotfire.tibco.com/
62
Authorlink
http://cite.cis.drexel.edu/
63
Unsatisfying mosaic
64
But mosaics can be effective
65
Graphic presentation of information literacy resources
http://www.mindomo.com/view.htm?m=b93aa8ef223445ff8919191fbc3ed23c
66
Going where our users are: Facebook et al Hennepin County Public Library (
http://www.facebook.com/pages/Minnetonka-MN/Hennepin-County-Library/7223112325)
Stoneham Public Library (http://www.myspace.com/stonehamlibrary) Worthington Libraries (
http://www.facebook.com/pages/Worthington-OH/Worthington-Libraries/6091518004)
Targeting teens Steele Creek Teen Library (http://www.myspace.com/steelecreeklibrary) Worthingteens (http://www.myspace.com/worthingteens) Denver Teen Library (http://www.myspace.com/denver_evolver) Lancaster Library (http://www.myspace.com/getitloudinlibraries)
Brooklyn College Library (http://profile.myspace.com/index.cfm?fuseaction=user.viewprofile&friendID=42712933)
LibSuccess (http://www.libsuccess.org/index.php?title=Social_Networking_Software)
67
The library is a living, evolving organism
Questions? Thank you! Feel free to be in touch… Barbie Keiser ([email protected])
68
Questions?