why join re/max crest westside as a sales partner info book

Downtown OfficeDowntown OfficeDowntown OfficeDowntown Office

#2-1012 Beach Ave

Vancouver, BC, V6E 1T7

Phone: 604.684.6155

Fax: 604.684.4155

W E A R E A L W AY S L O O K I N G F O R G R E AT P E O P L E !

www.happystreet.cawww.happystreet.cawww.happystreet.cawww.happystreet.ca

Westside OfficeWestside OfficeWestside OfficeWestside Office

3215 Macdonald St

Vancouver, BC, V6L 2N2

Phone: 604.732.1336

Fax: 604.732.0012

Corporate OfficeCorporate OfficeCorporate OfficeCorporate Office

1428 W 7th Ave

Vancouver, BC, V6H 1C1

Phone: 604.602.1111

RE/MAX Crest Realty Wests ide RE/MAX Crest Realty Wests ide RE/MAX Crest Realty Wests ide RE/MAX Crest Realty Wests ide

Should your nameShould your nameShould your nameShould your name

be here?be here?be here?be here?

16 February 2009

We Train and Build Top ProducersWe Train and Build Top ProducersWe Train and Build Top ProducersWe Train and Build Top Producers

ALL ABOUT US CORPORATE CHARTER

Our Enduring Purpose:Our Enduring Purpose:Our Enduring Purpose:Our Enduring Purpose:

To enable outstanding personal performance.

Our Future Focus:Our Future Focus:Our Future Focus:Our Future Focus:

1. To create and sustain a fun, empowering, exciting and energetic working environment.

2. To encourage opportunities for personal and professional development that exceeds expectations.

3. Ability to share a common experience across the organisation.

Our Timeless Value:Our Timeless Value:Our Timeless Value:Our Timeless Value:

We are an attractive organization operated by competent, productive, curious, energetic, inspired, integrity driven leaders committed to the

success of the people we serve.

Our Guiding Principles:Our Guiding Principles:Our Guiding Principles:Our Guiding Principles:

1. Our core values are critical to our success. We are committed as a group to honour them.

2. As we grow, new challenges will arrive. We will remain committed to our enduring purpose.

3. The diversity of our net income sources is a measure of the value we bring to the market place.

4. We may not always do things right…however; we will always do the right thing.

Our Operational Practices:Our Operational Practices:Our Operational Practices:Our Operational Practices:

1. We work together as members of a world-class team. That is our competitive edge.

2. We encourage self-fulfillment through continual personal development.

3. People’s accomplishments are consistently recognized.

4. We live with integrity and have passion for excellence.

5. We strive to exceed the high expectations of our clients.

6. We embrace simplicity.

The PromiseThe PromiseThe PromiseThe Promise

We promise to be true to our enduring purpose, make every possible effort to achieve our future focus and take consistent action in line

with our values, guiding principles and operational practices.

OUR CORPORATE CHARTER

WHAT WE LOOK FOR IN AN ASSOCIATE

HonestyHonestyHonestyHonesty

IntegrityIntegrityIntegrityIntegrity

CredibilityCredibilityCredibilityCredibility

ProfessionalismProfessionalismProfessionalismProfessionalism

ProductivityProductivityProductivityProductivity

Financial ResponsibilityFinancial ResponsibilityFinancial ResponsibilityFinancial Responsibility

To give to the community through the RE/MAX Miracle Home program To give to the community through the RE/MAX Miracle Home program To give to the community through the RE/MAX Miracle Home program To give to the community through the RE/MAX Miracle Home program benefiting the Children’s Miracle Networkbenefiting the Children’s Miracle Networkbenefiting the Children’s Miracle Networkbenefiting the Children’s Miracle Network

An integral part of our Corporate Charter is the enduring belief that we may not always be right but that we will always do the right thing. The exercise of good judgment at all times

is the rule.

• Born in Ottawa, Ontario.

• Resided in Ontario, Virginia, Nova Scotia and B.C.

• B.Sc.- Acadia University, B.Ed.- Dalhousie University, N.S.

• Hobbies include golf, biking, walking, computers, reading, writing and cross-country skiing.

• Spent 4 years as a junior high school teacher and 7 years as a computer centre manager for the Federal Government.

• Joined the Crest Realty sales team in 1979.

• Was in the top 10% and a multi-year Medallion Club qualifier.

• Became Sales Manager/Trainer in 1984 with 13 sales associates.

• Became co-owner and President of the company in 1993 and has helped to take the operation to 140 licensees and still grow-

ing.

• Awarded 1998 RE/MAX Western Canada Broker Owner of the year.

• Awarded Top Recruiting Office in Western Canada 2002 and 2003

• Awarded #1 contributing office to the Children’s Miracle Network 2006

·

“A master at helping and inspiring her associates to get the best personal results “A master at helping and inspiring her associates to get the best personal results “A master at helping and inspiring her associates to get the best personal results “A master at helping and inspiring her associates to get the best personal results out of their real estate business.”out of their real estate business.”out of their real estate business.”out of their real estate business.”

DEBORAH N. UPTON, B. SC., B.ED. Co Broker Owner, President & Managing Partner

• Started career in real estate sales in 1988.

• Became top salesman in just under 2 years.

• Joined the RE/MAX organization 1990.

• Hired as the Marketing Director for RE/MAX of Western Canada.

• Spent 6 years in Public Relations and assisted in the sale of over 80 franchises.

• Accepted a position with RE/MAX International in the Pacific Northwest where he was based out of Bellevue Washington..

• 1995 – Purchased RE/MAX Crest in North Vancouver. Office moved to # 1 position in both Volume and Units in the Real Estate

Board of Greater Vancouver

• 1997- Purchased RE/MAX Central in Burnaby.

• 1999 - Opened RE/MAX Central office in Burnaby North.

• With help of Craig Muskeyn, Manager, sales and #of associates has tripled.

• January 2001 - Purchased RE/MAX Masters in West Vancouver - presently the #1 office in units sold in the West Vancouver

marketplace.

• July 2001 – Partnered with Deborah Upton in co-ownership of RE/MAX Crest Westside and Downtown.

With over 450 productive associates in this group of companies we can provide youWith over 450 productive associates in this group of companies we can provide youWith over 450 productive associates in this group of companies we can provide youWith over 450 productive associates in this group of companies we can provide you

with a career change opportunity second to none. with a career change opportunity second to none. with a career change opportunity second to none. with a career change opportunity second to none.

JOHN LICHTENWALD Co Broker Owner

YOUR LEADERSHIP TEAM

Deborah Upton, B.Sc., B.Ed., President / Managing PartnerDeborah Upton, B.Sc., B.Ed., President / Managing PartnerDeborah Upton, B.Sc., B.Ed., President / Managing PartnerDeborah Upton, B.Sc., B.Ed., President / Managing Partner

Develops policy for the company operations; manages financial systems; builds and leads associate busi-ness improvement programs; oversees public complaints; Real Estate Council and REBGV hearings and arbi-

trations and legal claims against associates; and recruits new associates to the company.

Wayne Ryan, Managing BrokerWayne Ryan, Managing BrokerWayne Ryan, Managing BrokerWayne Ryan, Managing Broker————Macdonald Street OfficeMacdonald Street OfficeMacdonald Street OfficeMacdonald Street Office

Maintains a very busy real estate business and shares his field knowledge with associates by answering questions to do with property valuations; contract writing and negotiating; dealing with client objections and acting as a backup to Wendy and Deborah when not available. Wayne is a member of the REBGV Medallion

Club and RE/MAX Platinum Club. Recruits new associates to the company.

Steve Jamieson, Managing Broker Steve Jamieson, Managing Broker Steve Jamieson, Managing Broker Steve Jamieson, Managing Broker ---- West 7th Office West 7th Office West 7th Office West 7th Office

Takes care of all day to day operational events that pertain to the Real Estate Services Act and Corporate Policy and Procedure; responds to associates questions and reviews contracts. Facilitates skills training ses-sions and mentors new associates to the business who are taking the Buffini 100 Days to Greatness Lead

Generation 14 Week program. Recruits new associates to the company.

Wendy Chapman, Managing Broker Wendy Chapman, Managing Broker Wendy Chapman, Managing Broker Wendy Chapman, Managing Broker ---- Macdonald Street Office Macdonald Street Office Macdonald Street Office Macdonald Street Office

Takes care of all day to day operational events that pertain to the Real Estate Services Act and Corporate Policy and Procedure; facilitates associates questions; reviews contracts; manages the company website;

recruits new associates to the company.

Nancy Beaton, Managing Broker Nancy Beaton, Managing Broker Nancy Beaton, Managing Broker Nancy Beaton, Managing Broker ---- Beach Ave Office Beach Ave Office Beach Ave Office Beach Ave Office

Assists Deborah with the management of the office and deals with general enquiries from the sales associates. Facilitates skills training sessions and mentors new associates to the business who are taking the Buffini 100 Days to Greatness Lead Generation 14 Week program. Recruits new associates

to the company.

LEADERSHIP TEAM ACTIVITIES

Leadership vs Management: Leadership vs Management: Leadership vs Management: Leadership vs Management:

Most of today’s professional realtors require very little management. They are self directing and fully aware that the success of their efforts rests with them. They also recognize that being in a productive, business oriented environment is a contributor to their success. Our way of doing business has been to work with our associates on an individual basis with full attention given to their personal needs and goals and the best strategy for achieving them. • Business meetings & electronic mailBusiness meetings & electronic mailBusiness meetings & electronic mailBusiness meetings & electronic mail covering; legal updates, RE Council and REB news, Arbitration

findings, RE/MAX news, market events and tips on what is working and what isn’t when it comes to getting listing and sales contracts signed & recognition for a job well done.

• Market Share and Trends Positioning ReportsMarket Share and Trends Positioning ReportsMarket Share and Trends Positioning ReportsMarket Share and Trends Positioning Reports for use in listing presentations showing RE/MAX as

the leader in "getting the job done". • Assistance at any timeAssistance at any timeAssistance at any timeAssistance at any time for your more challenging negotiations as a means to insure that you get

your contracts signed. We are never too busy and only a call or an open door away. • Conflict resolution on your behalfConflict resolution on your behalfConflict resolution on your behalfConflict resolution on your behalf with clients, other realtors, the Board and RE Council that allows

you to keep working as usual - no down time. • Educational eventsEducational eventsEducational eventsEducational events that focus on new trends in the business with graphical reports provided that

assist in dealing with current market challenges. • Business Planning booklet and guidanceBusiness Planning booklet and guidanceBusiness Planning booklet and guidanceBusiness Planning booklet and guidance to provide a focus for your efforts. • Personal coaching and mentoringcoaching and mentoringcoaching and mentoringcoaching and mentoring, at the option of the associate. • Marketing and self promotion material development assistanceMarketing and self promotion material development assistanceMarketing and self promotion material development assistanceMarketing and self promotion material development assistance and feedback on the quality of the

message. Make it pay. • Systems management supportSystems management supportSystems management supportSystems management support to improve your effectiveness with business software and checklists

that systematize your efforts and free up more time for listing & selling and time off. • Maintenance of a highly visited company Web PageMaintenance of a highly visited company Web PageMaintenance of a highly visited company Web PageMaintenance of a highly visited company Web Page that has as it’s number 1 feature the REBGV

MLS data base that allows the public to take tours of the inside of properties for sale when pro-vided. Buyers and Sellers have both been very pleased with this program. Go and look for yourself www.happystreet.ca All enquiries on an associates listing go to that associate.

• Maintenance of a Members Intranet siteMaintenance of a Members Intranet siteMaintenance of a Members Intranet siteMaintenance of a Members Intranet site with all the tools, forms and frequently asked questions in

one easy access internet based location that is private to our associates.

Why Align Your Good Name With RE/MAX?Why Align Your Good Name With RE/MAX?Why Align Your Good Name With RE/MAX?Why Align Your Good Name With RE/MAX?

We get asked this question over and over.

Here is the simple answer.

RE/MAX has created a culture within the industry.

That culture has meaning to business and goal oriented Realtors.

RE/MAX attracts the type of Realtor we like to be influenced by.

The Realtor who treats their business like a business.

The Realtor who wants something bigger and better for themselves.

The Realtor who believes in investing in the growth of their revenues.

The Realtor who likes to set and achieve their goals.

The Realtor who understands the power of branding.

The Realtor who believes that momentum is not an option but a requirement.

The Realtor who educates themselves daily to be ahead of the crowd.

The Realtor that likes their free time as much as their business time.

What more can we say.

RE/MAX attracts the industries most productive Realtors RE/MAX attracts the industries most productive Realtors RE/MAX attracts the industries most productive Realtors RE/MAX attracts the industries most productive Realtors

in greater numbers on average than any other brand.in greater numbers on average than any other brand.in greater numbers on average than any other brand.in greater numbers on average than any other brand.

RE/MAX RESOURCES FOR THE RIGHT REALTORS FOR TODAY’S MARKET

• Brand Name Recognition Brand Name Recognition Brand Name Recognition Brand Name Recognition in the public eye is stronger than ever; 1 out of 3 consumers uses a RE/MAX Realtor. We are #1 in Market #1 in Market #1 in Market #1 in Market

Share Share Share Share for Vancouver Westside/Downtown and Greater Vancouver and the entire Lower Mainland. That is a lot of momentum!

• The RE/MAX Group Ad Fund RE/MAX Group Ad Fund RE/MAX Group Ad Fund RE/MAX Group Ad Fund is unique to RE/MAX and provided $20.5 million in Canada to promote our Realtors and the brand.

• The strategic placement of the RE/MAX brand ads strategic placement of the RE/MAX brand ads strategic placement of the RE/MAX brand ads strategic placement of the RE/MAX brand ads results in 5 –8 reminders a day of our Realtors to their clients. This level of sup-

port of the associates performance does not exist at this time for any other real estate franchise or independent. The Realtors must

do it for themselves and it is simple too cost prohibitive to carry out an effective marketing and branding campaign on one’s own.

• Our Realtors are in control of their business decisions and commissions Our Realtors are in control of their business decisions and commissions Our Realtors are in control of their business decisions and commissions Our Realtors are in control of their business decisions and commissions but they are not by themselves. The support is unsurpassed

as the demands of industries most productive sales force sets a very high bar for our organization.

• The largest Peer to Peer Referral Network in the World largest Peer to Peer Referral Network in the World largest Peer to Peer Referral Network in the World largest Peer to Peer Referral Network in the World helps you attract out of town, out of country and even global business that is

probably not possible in your current business revenue stream model. It will be now—RE/MAX has a very large global presence.

• RE/MAX Design Centre RE/MAX Design Centre RE/MAX Design Centre RE/MAX Design Centre makes marketing to your clients easy, convenient and cost effective.

• RE/MAX University RE/MAX University RE/MAX University RE/MAX University provides the most advanced professional training in formats that meet the time schedules of highly productive

realtors through the RE/MAX Satellite Networks RE/MAX Satellite Networks RE/MAX Satellite Networks RE/MAX Satellite Networks streaming videos; podcastspodcastspodcastspodcasts and Agent Training on Demand Agent Training on Demand Agent Training on Demand Agent Training on Demand clips through the web.

• Western Canada, National & International Conventions Western Canada, National & International Conventions Western Canada, National & International Conventions Western Canada, National & International Conventions keep you excited about being in the business and on the leading edge in

your skills and sales support resources.

• RE/MAX international Award Programs RE/MAX international Award Programs RE/MAX international Award Programs RE/MAX international Award Programs represent the highest achievement levels in the industry. Very motivating for your growth!

• Virtual Business Centre (VBC) Virtual Business Centre (VBC) Virtual Business Centre (VBC) Virtual Business Centre (VBC) gives you and your clients 24 hr access to all your transactions documents. No more waiting at a fax

machine as all communications come to your email; no more paper file storage; no more looking for documents that are in a differ-

ent place than you are. All you ever need is access to the internet to do your business from anywhere in the world! This is unique to

RE/MAX Crest Westside as a member of the boards Westside/Downtown division. We are know leaders in particle uses of business

technologies.

• Members internet site Members internet site Members internet site Members internet site gives “at your finger tips” answers to frequently asked questions and its there for you 24/7 when you need it.

• Company Breakfast Business Meetings Company Breakfast Business Meetings Company Breakfast Business Meetings Company Breakfast Business Meetings to keep you in touch with industry events and to network & connect with your office peers.

• Business Planning program Business Planning program Business Planning program Business Planning program keeps you focused on a target; this creates momentum and that means more closed transactions.

• Metro Vancouver Group, Canada’sMetro Vancouver Group, Canada’sMetro Vancouver Group, Canada’sMetro Vancouver Group, Canada’s largest RE/MAX grouplargest RE/MAX grouplargest RE/MAX grouplargest RE/MAX group, has 7 convenient locations for your use through business hours access to

our offices: RE/MAX Masters, West Van; RE/MAX Crest, North Van; RE/MAX Central, North and South Burnaby and our 3 RE/MAX

Crest Westside locations. Your clients are also welcome to drop in to pick up keys or documents at any location nearest to them.

We Invite You To Take the Challenge and Grow to Your True Potential.

GET MORE FROM YOUR BRAND

U S E A B R A N D T H A T M E A N S “ E X P E R I E N C E D ”

R A I S E Y O U R P R O F I L E , P O W E R E D B Y T H E B A L L O O N

W H A T B E I N G O U R C U S T O M E R R E A L L Y M E A N S

Raise your credibility by aligning with a brand that means experience, professionalism and results. Let the ever-present RE/MAX Balloon announce you as a serious professional at the top of your career. RE/MAX considers you, the real estate agent, our core customer. Not consumers. Not shareholders. Not multi-

level recruiters. We exist to help you get as much abundance and balance from your career as possible.

The industry and consumers alike see RE/MAX Associates as independent entrepreneurs at their profession’s pinnacle. Aligning with RE/MAX requires belief in your abilities; and confirmation of those abilities brings a some-times-surprising boost in confidence and self-esteem that attracts more business. It’s a main reason why so many

veteran Associates say their biggest regret was not joining sooner.

Adding a RE/MAX Balloon pin to your lapel or a Balloon logo to your promotions immediately puts one of the most powerful symbols in real estate to work for you. A multiplier effect is instantly added to the power and credibility

you already possess.

Don’t fall for semantic posturing that attempts to differentiate “customer” from “partner” or another catchword. At RE/MAX, being our customer simply means that nobody gets between you and your business. The total focus is on helping you build unbreakable bonds with your customers and clients. You receive unmatched support for what you do best: real estate sales. The RE/MAX name and marks are synonymous with highly professional real

estate sales expertise. That will never be compromised.

25

20

15

10

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8 %

6 %

4 %

3 % 2.6%

2.5% 2 %

Source: Real Estate Board of Vancouver

2008

Vancouver - Westside/Downtown

NOTE: this representation is based in whole or in part on data generated by the Real Estate Board of Greater Vancouver

which assume no responsibility for its accuracy

What Does 30% Market Share Mean?What Does 30% Market Share Mean?What Does 30% Market Share Mean?What Does 30% Market Share Mean?

One in every three real estate transaction results in consumers selecting a RE/MAX Realtor.

It is a reflection of consumer confidence in the proven skills of the RE/MAX Realtors.

What consumers are driven to is what a Realtor with momentum is attracted to.What consumers are driven to is what a Realtor with momentum is attracted to.What consumers are driven to is what a Realtor with momentum is attracted to.What consumers are driven to is what a Realtor with momentum is attracted to.

30

Everybody Knows Your NameEverybody Knows Your NameEverybody Knows Your NameEverybody Knows Your Name

B I L L I O N S O F I M P R E S S I O N S S U P P O R T Y O U

T V P R I M A C Y M E A N S E V E R Y O N E K N O W S Y O U

O V E R $ 1 B I L L I O N A Y E A R S P E N T P R O M O T I N G Y O U R B R A N D

Billions of RE/MAX impressions on TV, radio, online, and in print mean more business for you. Imagine saying, “I’m with RE/MAX” – while backed by a national TV advertising voice that nearly exceeds all other competitors combined. Boost your local marketing efforts by leveraging the power of more than $1 billion in annual spending promoting

RE/MAX.

With more than 100,000 Associates promoting themselves and their listings worldwide, the RE/MAX name makes billions of impressions every year. When you align with RE/MAX you both add to that power and immediately begin

benefiting from it.

RE/MAX share of voice in Canadian real estate advertising on national television in recent quarters has been about 44 percent. (Source: AC Nielsen 2006.) That means at RE/MAX you’re backed by as much advertising as nearly all of

our competitors combined. On your first day with RE/MAX, everybody knows you.

When you add up the TV, print, radio, billboards and other promotional efforts by RE/MAX International, its regions, brokerages and Associates, the total spent annually promoting RE/MAX exceeds $1 billion. When your customers

connect your name with RE/MAX, you directly benefit from those ever-increasing impressions.

Why the RE/MAX Brand Name is known by everyoneWhy the RE/MAX Brand Name is known by everyoneWhy the RE/MAX Brand Name is known by everyoneWhy the RE/MAX Brand Name is known by everyone

Our Clients Are Reminded of Us On Average 5 Our Clients Are Reminded of Us On Average 5 Our Clients Are Reminded of Us On Average 5 Our Clients Are Reminded of Us On Average 5 –––– 8 Times a Day Through Our 8 Times a Day Through Our 8 Times a Day Through Our 8 Times a Day Through Our

Daily National Group Advertising CampaignsDaily National Group Advertising CampaignsDaily National Group Advertising CampaignsDaily National Group Advertising Campaigns

HOW THE RE/MAX FRANCHISE AND GROUP

The mandated monthly advertising program is unique to RE/MAX.

ADVERTISING PROGRAM WORKS FOR YOU Your clients are reminded of you on average 5—8 times a day even if they don’t hear from you.

CLOSE MORE TRANSACTIONS

N O T J U S T T H E H I G H C O M M I S S I O N

W O R K I N G W I T H T H E B E S T R E V E A L S Y O U R B E S T

A G E N T G R O W T H F U E L S A G E N T E A R N I N G S

The high commission split isn’t the only thing that increases earnings at RE/MAX. Getting more business has just as big an impact. RE/MAX was created bybybyby top agents forforforfor top agents. Working with the best compels you to work at your best. It’s a key reason why new arrivals typically start doing more business. Grow your career with a network that has increased in agents and offices every year since its founding in 1973. That

means more yard signs, more advertising, more market share – and more business for every Associate.

With RE/MAX, your income doesn’t increase just because of high commissions. It increases because of more busi-ness. The increase occurs because of the system’s complete focus on the agent. Everything centers on helping you

earn more business.

Maybe you’ve experienced this in golf or a similar activity. When you’re surrounded by better players, your level of play tends to elevate. It’s one of the most powerful benefits of working within a network composed entirely of ca-

reer professionals – untainted by questionable down-line recruits or part-timers.

When you join RE/MAX, you join more than 100,000 professionals who made the decision before you. The wisdom in those decisions is confirmed by steady growth across more than three decades of RE/MAX history. And that’s organic growth – not acquisition-driven like other national networks. The RE/MAX network has 19 percent of CREA membership. Because that 19 percent represents career professionals, corresponding market share typically is at least twice that. The result is an expanding sphere of mainly repeat and referral business for every RE/MAX agent. We call it Premier Market Presence, and being part of it is the most important step you can take to maximize your

career.

10

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6

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6.4

5.8 5.8

5.5

4.3

3.2 3.1

REBGV Westside/Downtown

2008

Data is based on information provided by the Real Estate Board of Greater Vancouver.

.NOTE: this representation is based in whole or in part on data generated by the Real Estate Board of Greater Vancouver

which assume no responsibility for its accuracy

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What Does It Mean When You Average 3 to 5 More Transactions a Year?What Does It Mean When You Average 3 to 5 More Transactions a Year?What Does It Mean When You Average 3 to 5 More Transactions a Year?What Does It Mean When You Average 3 to 5 More Transactions a Year?

You earn on average $30,000 to $50,0000 more in revenues.

You learn the skills needed to generate higher and higher revenues each year.

You have more to Invest into the activities required to earn higher revenues.

You learn to expect more of yourself and to use your talent for business to grow your business.

You start to leverage yourself to build a business within a business by developing a team.

GAIN INDEPENDENCE, CONTROL

I N B U S I N E S S F O R Y O U R S E L F , N O T B Y Y O U R S E L F

N O B E T T E R P L A C E F O R Y O U R S A L E S T E A M

Are you at a career stage where you want to call the shots? RE/MAX provides the independence you seek with the service and support you need. Your Business. Your Way: Your Business. Your Way: Your Business. Your Way: Your Business. Your Way: Negotiate your commission; get the calls your signs and marketing generate; set your own goals; run your own business. TeamTeamTeamTeam----friendly: friendly: friendly: friendly: RE/MAX exists to serve highly committed professionals seeking unlimited opportunity. If that means

running your own sales team – a concept RE/MAX pioneered – you’ve found the perfect home.

Ever think about opening your own office? Many RE/MAX Associates were on that fence at the time they joined. It’s typical of the entrepreneurial minds that are attracted to RE/MAX. With RE/MAX you gain the independence enjoyed

by true entrepreneurs, but avoid many headaches and risks inherent in brokerage management.

When you’re running your real estate sales business as a true business, the growth can quickly exceed one individ-ual’s capabilities. RE/MAX pioneered agents’ use of licensed and unlicensed assistants, partners and teams. Today, some of the most successful agent-led sales teams in the industry call RE/MAX home. RE/MAX support of agent-led sales teams is a natural outgrowth of a concept built on providing the industry’s most productive agents the tools they need to keep expanding their business. If you have a team, or aspire to someday have one, RE/MAX offers you

the independence and control that best serves the concept.

THE RE/MAX INTERNATIONAL REFERRAL NETWORK LEADS TO MORE BUSINESS GROWTH BETWEEN

ASSOCIATES

“The best part of RE/MAX, is they take the time to organize many different types of events, that bring us even

closer. As a result I can attribute a dozen sales in the past 2 years alone to the RE/MAX Hockey tournament. “

Bryan VelveBryan VelveBryan VelveBryan Velve

Associate & Team Leader

Member of RE/MAX Chairman’s Club

Bryan Velve

PROMOTE YOURSELF – YOUR WAY

C R E A T E P R O F E S S I O N A L M A R K E T I N G P I E C E S

C A U S E M A R K E T I N G S U P P O R T S Y O U L O C A L L Y

N O B O D Y S E L L S M O R E R E A L E S T A T E

Be as creative as you want with your marketing and promotion. Promote yourself and your listings with a professional designer’s touch via the online RE/MAX Design Center, which has templates for virtual tours, fliers, postcards, Web advertising and more. Demonstrate good citizenship with high-profile cause marketing that enables you to meaningfully connect with local families. Only if you’re with RE/MAX do you get to say: Nobody in the World Sells More Real Estate.

With RE/MAX Design Center you can promote yourself and your listings with customized, professionally designed fliers, postcards, virtual tours, Web commercials and other templates. More than 1,300 templates are available through this sophisticated online tool (available in the U.S. and most of Canada). Print the paper-based items yourself, or send them to a Design Center printer or printer of your choice. To help you get the most out of this service, Design Center training is available through RE/MAX University. Take a guided tour of RE/MAX Design Center.

RE/MAX is the exclusive real estate sponsor of Children’s Miracle Network and national sponsor of "Yard Sale for the Cure" (breast cancer). Both programs feature extremely low administrative costs and ensure that locally raised funds are used to support local needs. Their various programs enable you to meaningfully connect with your customers and clients.

First confirmed by independent audit in 1997, and reconfirmed every year since: “Nobody in the world sells more real estate than RE/MAX.”

RE/MAX will be the first national real estate net-work to offer a complete design center to mem-bers.

Other elements of the Design Center: Other elements of the Design Center: Other elements of the Design Center: Other elements of the Design Center:

In "Design Center," Kristi Graning shows how Af-

filiates can use the Design Center to market

themselves cost-efficiently and effectively.

Associates can save favourite designs and use

them on various documents.

Documents can be organized by projects.

Associates can take advantage of a "phrase as-sistant" that suggests marketing slogans and

mottos.

Accessible through RE/MAX Mainstreet, the RE/MAX Design Center gives you access to hun-dreds of professional trademark-compliant mar-keting templates. Best of all, these are available available available available at no charge.at no charge.at no charge.at no charge. You can use the online center to create unique marketing pieces. The RE/MAX Design Center includes approximately 200 professionally de-professionally de-professionally de-professionally de-signed templates branded specifically for signed templates branded specifically for signed templates branded specifically for signed templates branded specifically for RE/MAXRE/MAXRE/MAXRE/MAX, in addition to more than 1,200 more non-branded templates. Among them: bro-bro-bro-bro-chures, fliers, postcards, animated Web com-chures, fliers, postcards, animated Web com-chures, fliers, postcards, animated Web com-chures, fliers, postcards, animated Web com-mercials, virtual tours and emercials, virtual tours and emercials, virtual tours and emercials, virtual tours and e----cards.cards.cards.cards. Once com-pleted, Associates can print them, send directly to a professional printer, e-mail to their clients and prospects, or post them on their Web site. All materials will be fully compliant with RE/MAX trademark and graphic standards. An additional 300 pieces branded for RE/MAX will be added over time.

RE/MAX DESIGN CENTRE

LEARN MORE, EARN MORE & GET A HELPING HAND

T H E W O R L D ’ S T O P “ M O R E B U S I N E S S ” S C H O O L

L E A R N V I A S A T E L L I T E T V A T Y O U R O F F I C E

A G E N T T R A I N I N G O N D E M A N D – 2 4 / 7

RE/MAX University delivers the industry’s No. 1 training – on your schedule: Online. On demand. On DVD. On your iPod. On satellite TV. In the classroom. And by streaming video and audio. All focused on helping you earn more – starting now. Work with the industry’s largest contingent of professionals holding the ABR, CRS, CLHMS, SRES, CRP and PMN designations. And work toward a top professional designation yourself from your home or office via the RE/MAX Satellite Network. Nothing shows the "learning and earning" correlation more clearly than comparing average earnings of designation holders to non-designees – and nobody makes it easier for you to keep learning than RE/MAX.

RE/MAX compiles knowledge from our most successful agents and the industry’s leading trainers and con-solidates it at the RE/MAX Global Education Center in Denver. RE/MAX University delivers this knowledge to Affiliates via DVDs, satellite television broadcasts, classroom training, online streaming video and audio, downloads, podcasts, conferences, and seminars. The entire focus is on enabling you to reach your true career potential as a top-producing RE/MAX Associate. Look through the RE/MAX University Catalog to see how extensive the training is, and you’ll quickly realize why nobody comes close to matching RE/MAX training.

The flagship component of RE/MAX University is the RE/MAX Satellite Network. The first and only proprietary satellite television network in the real estate industry, RSN broadcasts education (including professional-designation courses) and motivation to RE/MAX Associates across North America. Tune in and take your ca-reer to heights you never imagined being able to reach.

Agent Training On Demand is a dedicated training site accessible through the RE/MAX members-only extra-net, RE/MAX Mainstreet. ATOD demonstrates the growing convergence between television and the Internet. The video-based site delivers some of RSN’s most powerful programming – on demand – all focused on helping you earn more starting now.

RE/MAX and industry statistics alike confirm that training and professional designations correlate to

more business and higher earnings.

ABOUT RE/MAX UNIVERSITY

Training on DemandTraining on DemandTraining on DemandTraining on Demand

This is available through RE/MAX Mainstreet (remax.net). Elements include streaming videos from the RE/MAX Satellite Network, downloads and video and audio podcasts. The on-demand compo-nent includes Agent Training On Demand (ATOD)

and Management Training on Demand (MTOD).

• Agent Training On Demand - ATOD is designed to help the best Sales Associates in the indus-try make more money. Segments include clips from RSN programs and RE/MAX Conventions. A new coaching segment is introduced each

week.

• Management Training on Demand - MTOD, with updates monthly, includes streaming vid-eos, office tours and case studies, recruiting and retention tips and other resources to help Broker/Owners and Managers run efficient,

profitable offices.

ClassroomClassroomClassroomClassroom

The opening of the RE/MAX Global Education Center in Denver presents the opportunity to conduct regu-lar classroom sessions. In addition to the monthly RE/MAX 101: Broker/Owner Manager Training course, classroom offerings include Mastermind sessions; training courses for Mainstreet, the RE/MAX Design Center and LeadStreet; dozens of educational sessions at the RE/MAX International Convention and Summer Conference for Bro-ker/Owners and Managers; and seminars by top trainers, including Brian Buffini. Additionally, re-

gions regularly conduct their own training sessions.

BroadcastBroadcastBroadcastBroadcast

RSN, now in it’s 14th year, is the foundation of

RE/MAX University. RSN beams 60 hours of pro-gramming each month via satellite to subscribing

offices in North America.

More than 25,000 Associates have completed courses leading to professional designations such as the ABR, CCIM, CLHMS, CRB, CRS and SRES. Additionally, more that 11,000 have completed “Brian Buffini’s 100 Days to Greatness - RE/MAX

Edition.”

Through the “Review” section on Mainstreet, Asso-ciates can purchase DVDs of the best RSN program-

ming.

Also available for purchase through the University section on Mainstreet: audio CDs of recent RE/MAX

International Convention sessions.

VVVVIRTUALIRTUALIRTUALIRTUAL B B B BUSINESSUSINESSUSINESSUSINESS C C C CENTERENTERENTERENTER (VBC) (VBC) (VBC) (VBC)

RE/MAX Crest Realty Westside has implemented a virtual office environment that allows associates and their clients unprecedented access to transaction files - 24hs-a-day, 7 days-a-week. All documents are available in a secure, password protected on-line environment. Clients can view their listing documents, showings schedule and feedback, as well as any offers that have been presented to date. They can print, email, or fax these documents as needed to anyone involved in the transaction, like their lawyer, notary, or mortgage specialist. Best of all, since the VBC is web-based, our associates and their clients can access

their transactions from virtually any computer with an internet connection.

HightlightsHightlightsHightlightsHightlights

• Secure web-based access to complete transaction files,

from any computer

• On-line, electronic deal sheet submission

• On-line Showings log allows clients to view upcoming showings

• Clients can view Realtor feedback from past showings (great tool for price reductions)

• One-touch emailing to all Realtors who have previously shown the property in the event of a change

to the listing (price reduction, increased motivation, open to offers, etc)

• Personalised client web page allows access to all of their documents, showings log, virtual tour sta-

tistics, and more.

• Receive documents directly into your VBC for 24hr access from any location

• E-Mail or Fax documents directly from your VBC from any location

• Work anytime, from anywhere - experience true mobility

Associate VBC WebpageAssociate VBC WebpageAssociate VBC WebpageAssociate VBC Webpage Client VBC WebpageClient VBC WebpageClient VBC WebpageClient VBC Webpage

IN-HOUSE WEB DEVELOPMENT

Dear Deb and Wendy,

I have just taken some time to go through the members section of the happystreet.ca website. It is FABULOUS!!!! Who knew???!!!! I as-sume it was through your hard work that this got pulled together? Great job! So many of the resources that I am constantly looking for are pulled together in one area – so useful! I am sure this has been in the works for some time, looking at the ton of info on there…but I have just now found the time to read through some of the articles and there are great reminders, especially those of business practices in this

crazy marketplace.

Anyways, just wanted to make sure I take the time to thank you and others that were involved in getting all of this information in one area.

Leslie CannonLeslie CannonLeslie CannonLeslie Cannon

Sales Associate

Leslie Cannon

OUR CORPORATE LOCATIONS serving over 450 of Greater Vancouver’s most productive sales forceserving over 450 of Greater Vancouver’s most productive sales forceserving over 450 of Greater Vancouver’s most productive sales forceserving over 450 of Greater Vancouver’s most productive sales force

RE/MAX Crest Realty (Westside) is a member of the

MetroVancouverGroup.com MetroVancouverGroup.com MetroVancouverGroup.com MetroVancouverGroup.com Largest Group of RE/MAX® REALTORS® in CanadaLargest Group of RE/MAX® REALTORS® in CanadaLargest Group of RE/MAX® REALTORS® in CanadaLargest Group of RE/MAX® REALTORS® in Canada

with 3 high profile Vancouver offices:

3215 Macdonald Street

1428 West 7th Ave (between Granville and Hemlock)

Suite 2 –1012 Beach Avenue (Downtown)

North VancouverNorth VancouverNorth VancouverNorth Vancouver

RE/MAX Crest RealtyRE/MAX Crest RealtyRE/MAX Crest RealtyRE/MAX Crest Realty

West VancouverWest VancouverWest VancouverWest Vancouver

RE/MAX Masters RealtyRE/MAX Masters RealtyRE/MAX Masters RealtyRE/MAX Masters Realty

North BurnabyNorth BurnabyNorth BurnabyNorth Burnaby

RE/MAX Central Realty (North)RE/MAX Central Realty (North)RE/MAX Central Realty (North)RE/MAX Central Realty (North)

BurnabyBurnabyBurnabyBurnaby

RE/MAX Central RealtyRE/MAX Central RealtyRE/MAX Central RealtyRE/MAX Central Realty

DowntownDowntownDowntownDowntown

RE/MAX Crest Realty (Westside)RE/MAX Crest Realty (Westside)RE/MAX Crest Realty (Westside)RE/MAX Crest Realty (Westside)

Vancouver WestsideVancouver WestsideVancouver WestsideVancouver Westside


Vancouver WestsideVancouver WestsideVancouver WestsideVancouver Westside


CONGRATULAT IONS ON YOUR FUNDRA I S ING EFFORTS !

Look how much we raised for the

Children’s Miracle Network in 2008!

WE BEL IEVE IN M I RACLE S !

Congratulations to all of you who brought in change to the Christmas social at the W 7th office for our Miracle Gal Val Orchison at the request of the Helping Hand Committee. “Pennies from Heaven” raised $1,277 $1,277 $1,277 $1,277 for Val’s special treat-ments which do not fall into the scope of the Medi-

cal Services Plan of BC.

Thanks to Bonnie Chung, Anne Povey, Helena Wong, Nikki Marsh, Marian McKenzie and Wendy Chapman for rolling up their sleeves and rolling up

all those coins!

Collection jars are at all 3 offices for further donations of your spare nickels, dimes and pennies

Val Orchison

RE/MAX CONVENTIONS AND EVENTS LOOK WHAT ’S HAPPENING THIS YEAR !

RE/MAX Canadian Networking RetreatRE/MAX Canadian Networking RetreatRE/MAX Canadian Networking RetreatRE/MAX Canadian Networking Retreat

Gatineau, Quebec 19-21 November 2008

RE/MAX Western Canada Celebrate 6000RE/MAX Western Canada Celebrate 6000RE/MAX Western Canada Celebrate 6000RE/MAX Western Canada Celebrate 6000

Vancouver, 26 November 2008

RE/MAX of Western Canada Awards ConferenceRE/MAX of Western Canada Awards ConferenceRE/MAX of Western Canada Awards ConferenceRE/MAX of Western Canada Awards Conference

Victoria 5-7 February 2009

RE/MAX international ConventionRE/MAX international ConventionRE/MAX international ConventionRE/MAX international Convention

Las Vegas 2-5 March 2009

Atlanta, GA Denver, CO Las Vegas, NV

RE/MAX Conventions are held in major cities such as:RE/MAX Conventions are held in major cities such as:RE/MAX Conventions are held in major cities such as:RE/MAX Conventions are held in major cities such as:

RE/MAX agents have had the privilege of learning from top moti-RE/MAX agents have had the privilege of learning from top moti-RE/MAX agents have had the privilege of learning from top moti-RE/MAX agents have had the privilege of learning from top moti-

vational speakers and real estate coaches:vational speakers and real estate coaches:vational speakers and real estate coaches:vational speakers and real estate coaches:

Dr. Stephen R. Covey Frank C. Bucaro Alison Levine Richard Robbins Judy la Deur Howard Brinton Brian Buffini

RE/MAX INTERNATIONAL AWARD PROGRAMS

Career awards The Circle of LegendsCircle of LegendsCircle of LegendsCircle of Legends includes Associates who have earned at least $10 million in commissions paid by RE/MAX and have completed 10

years with the network. To qualify, recipients must have already received the Lifetime Achievement Award and be in the Hall of Fame.

Lifetime Achievement AwardLifetime Achievement AwardLifetime Achievement AwardLifetime Achievement Award winners must have earned at least $3 million in commissions paid by RE/MAX over a network career of at least

seven years. To qualify, a recipient must already be in the Hall of Fame.

Hall of FameHall of FameHall of FameHall of Fame inductees must have earned at least $1 million in commissions paid by RE/MAX during their career with the network.

Annual production awards

The Diamond ClubDiamond ClubDiamond ClubDiamond Club recognizes Sales Associates who earn at least $1,000,000 in commissions in the calendar year.

The Chairman's ClubChairman's ClubChairman's ClubChairman's Club is for those who earn $500,000 to $999,999 in commissions for the year.

The Platinum ClubPlatinum ClubPlatinum ClubPlatinum Club is for those who earn $250,000 to $499,999 in commissions for the year.

The RE/MAX 100 Percent Club100 Percent Club100 Percent Club100 Percent Club is for those who earn $100,000 to $249,999 in commissions for the year.

The Executive ClubExecutive ClubExecutive ClubExecutive Club is for those who earn $50,000 to $99,999 in commissions for the year.

Deborah, Wendy and Laura-Leah,

I received my letter and plaque advising me of my Executive Club list of achievers.

I am thrilled to have made this list, and wanted to extend my thanks to the 3 of you for your assistance in making this happen. The training, support,

experience and patience that each of you contributed throughout the past year has been extremely valuable to me.

A big Thank You to you, and I look forward to an even better year with the continued support I receive from each of you.

Jerome Deis, Sales Associate

Jerome Deis

Page Page Page 303030 Vo lume 1, Issue 1Volume 1, Issue 1Volume 1, Issue 1Volume 1, Issue 1 A Sample of Our Business Meetings Held Throughout the Year

Wednesday, 21st January

LOCATION: Marine Drive Golf ClubLOCATION: Marine Drive Golf ClubLOCATION: Marine Drive Golf ClubLOCATION: Marine Drive Golf Club

AGENDA:AGENDA:AGENDA:AGENDA:

9:00 9:00 9:00 9:00 –––– 9:30 9:30 9:30 9:30

Buffet Breakfast

9:30 9:30 9:30 9:30 –––– 10:15 10:15 10:15 10:15

Guest Speaker – Jennifer Podmore Russell, President, MPC Intelligence

Topic: What to expect in our market place in 2009 in the way of surprises and opportunities. Topic: What to expect in our market place in 2009 in the way of surprises and opportunities. Topic: What to expect in our market place in 2009 in the way of surprises and opportunities. Topic: What to expect in our market place in 2009 in the way of surprises and opportunities.

Jennifer’s group researches every new development sale and market resale transactions in all markets and will bring specific information to us about Vancouver Westside and Downtown for 2009. New develop-ments rely very heavily on Jennifer’s research and market strategies to assist them in making the right de-

cisions about their project sales and completions.

This will be the year to master our market knowledge in both new and resale products as some opportuni-

ties will definitely present themselves. No one could be better equipped to tell us about this that Jennifer.

ABOUT MPC INTELLIGENCE: What We DoABOUT MPC INTELLIGENCE: What We DoABOUT MPC INTELLIGENCE: What We DoABOUT MPC INTELLIGENCE: What We Do

MPC Intelligence (MPC) is a real estate market strategy consultancy and market intelligence data com-pany. MPC assists the development community to make better business decisions by providing services that will allow clients to Think Before They Act. MPC services are unbiased, transparent, and are at arms length. MPCs services are never financially or emotionally tied to a specific project.

10:15 10:15 10:15 10:15 –––– 11:00 11:00 11:00 11:00

2008 Performance Awards, Kudos and Closing Comments

OUR JANUARY K ICK OFF MEETING

21 January 200921 January 200921 January 200921 January 2009

Outstand ing Agents. Outstand ing Resul ts .Outstand ing Agents. Outstand ing Resul ts .Outstand ing Agents. Outstand ing Resul ts .Outstand ing Agents. Outstand ing Resul ts . SMSMSMSM

N E T W O R K I N G B R E A K F A S T & B U S I N E S S

M E E T I N G N E W S L E T T E R

Crest Realty (Wests ide)

www.happystreet.cawww.happystreet.cawww.happystreet.cawww.happystreet.ca

Each office independently owned and operated

Westside OfficeWestside OfficeWestside OfficeWestside Office

3215 Macdonald St

Vancouver, BC, V6L 2N2

Downtown OfficeDowntown OfficeDowntown OfficeDowntown Office

#2-1012 Beach Ave

Vancouver, BC, V6E 1T7

Corporate OfficeCorporate OfficeCorporate OfficeCorporate Office

1428 W 7th Ave

Vancouver, BC, V6H 1C1

TranquTranquTranquTranquiiiilllllllliiii----T T T T for the agent program for the agent program for the agent program for the agent program for the exclusive use of RE/MAX for the exclusive use of RE/MAX for the exclusive use of RE/MAX for the exclusive use of RE/MAX

associates in Western Canadaassociates in Western Canadaassociates in Western Canadaassociates in Western Canada

At the Annual Awards Conference in Victoria starting Feb 5, RE/MAX of Western Canada will be unveiling the TranquTranquTranquTranquiiiilllllllliiii----T T T T programprogramprogramprogram. . . . The timing is perfect. It is designed to take the worry away from your client’s transaction when an unexpected event occurs. The program will insure that a transaction can move ahead in most instances. It also redirects those calls you dread when something goes wrong after the buyer moves in and they need legal assistance. The program will cover homes and condos up to $2 million dollars and costs less than $150 per property. This is a powerful listing and buyers agent tool that none other of your competitors will have. There will be a training session held in February in our

area with the view to launch the program on 1 March.

Property Rentals Services being offeredProperty Rentals Services being offeredProperty Rentals Services being offeredProperty Rentals Services being offered

Our RE/MAX Crest Realty Westside Property Rental ServicesRE/MAX Crest Realty Westside Property Rental ServicesRE/MAX Crest Realty Westside Property Rental ServicesRE/MAX Crest Realty Westside Property Rental Services program has been organized and is ready to go. We hope that it will help those of you who would like to keep this ser-vice under the company umbrella but you do not wish to provide it yourself. It is not a se-cret that in low volume, property management, is not a financially viable activity. At the present time any distraction away from what we do best, list and sell real estate, is ill ad-vised. Your enquiries are welcomed. Please refer to the brochure we have developed for

more details.

Education Day EventsEducation Day EventsEducation Day EventsEducation Day Events

As the REP and PDP required education credits programs are now in full swing we will continue in 2009 to organize Education Days exclusively for our company. This will be an easy reminder and opportunity to keep on top of this requirement for continued Real Es-tate licensing and membership at the Real Estate Board. They are 2 separate programs so we will concentrate on offering courses that you have advised us you would be most interested in taking and they qualify for both REP (Real Estate Council program) and PDP (Real Estate Board program) credits. We will organize 3 events for 2009. Our Business

Meetings will not run in a month that has an Education Day event happening.

Quote to Guide us in 2009: Quote to Guide us in 2009: Quote to Guide us in 2009: Quote to Guide us in 2009:

“I believe that constant “I believe that constant “I believe that constant “I believe that constant

effort, tireless effort, effort, tireless effort, effort, tireless effort, effort, tireless effort,

pursuing clear goals with pursuing clear goals with pursuing clear goals with pursuing clear goals with

sincere effort is the only way.” sincere effort is the only way.” sincere effort is the only way.” sincere effort is the only way.”

Insight from the Dalai LamaInsight from the Dalai LamaInsight from the Dalai LamaInsight from the Dalai Lama

WHAT ’S NEW FOR 2009?

A program designed to help your clients transaction move forward when the unexpected happens. Unique to RE/MAX : a very powerful Listing and Selling tool that every professional would want in their

tool kit for today’s uncertain market.

Available only to RE/MAX